DRAFT PWS Custodial Services.pdf

Custodial and Janitorial Services for Defense Information Systems Agency Pacific (DISA PAC) Building 77

CUI

CUI

Template updated July 2025

PERFORMANCE WORK STATEMENT (PWS)

Award/Mod Effective Version Date Solicitation

Contract Number: (completed by the KO at time of contract or TO award) Task Order Number: (completed by the KO at time of TO award or N/A) Contractor Name (completed by the KO at time of contract or TO award) Tracking Number: 712674531 Follow-on to Previous Contract and Task Order Number:

Not Applicable

1. Contracting Officer’s Representative (COR).

a. Primary COR. See DITCO Additional Text G1 – Points of Contact

b. Alternate COR. See DITCO Additional Text G1 – Points of Contact

2. Contract or Task Order Title. Custodial and Janitorial Services for DISA PAC Building 77

3. Background. DISA Pacific (DISA PAC) requires custodial and janitorial services for Building 77 located at Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii. Current cleaning services under another agency’s contract have been inconsistent and do not meet required standards for cleanliness, sanitation, and facility upkeep.

This requirement is being established to ensure a dedicated, performance-based custodial contract that provides reliable, high-quality cleaning services to support mission readiness, personnel health, and facility operations. This effort is not a follow-on to an existing DITCO contract; this will be a new requirement.

4. Objectives: The objective of this contract is to provide comprehensive custodial services to maintain a clean, sanitary, and safe working environment within DISA PAC Building 77. The contractor shall deliver consistent, high-quality cleaning services that meet established performance standards and support DISA’s operational mission.

The contractor shall ensure all services are performed in accordance with applicable federal, DoD, and installation regulations and standards.

5. Scope. The contractor shall provide all labor, supervision, equipment, tools, materials, and supplies necessary to perform custodial services at DISA PAC Building 77.

The estimated square footage of DISA PAC Building 77 to be serviced under this contract is approximately 54,300 square feet. The facility includes administrative office spaces, restrooms, breakrooms, hallways, stairwells, and common areas.

Custodial and janitorial services include restroom cleaning and sanitation, office and workspace cleaning, trash removal, floor care (sweeping, mopping, vacuuming), breakroom and kitchen cleaning, and periodic deep cleaning services.

The contractor shall provide all cleaning chemicals, cleaning solutions, brooms, mops, buckets, rags, vacuum cleaners, personal protective gear (gloves etc.) to accomplish this service. The service provider shall be responsible for any damage to walls, doors, floors or any government equipment.

The Contractor shall be capable of providing surge custodial services upon Government request for special events, inspections, VIP visits, or mission-related requirements. Surge services will be ordered on an as-needed basis. The Government may require surge support during the base or any option period, and surge modifications shall be within

Page 2 of 11 Pages the scope of the contract and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract shall not exceed 10% of the contractor’s total proposed cost/price for the base and all option periods, excluding any six-month extension of services pursuant to FAR 52.217-8.

6. Performance Requirements.

The contractor shall provide routine custodial services to maintain a clean, sanitary, and safe environment within DISA PAC Building 77.

6.1 Task 1 – Daily Cleaning Services (Monday through Friday)

6.1.1 Subtask 1 – Trash Removal

6.1.1.1 Remove Trash: Restrooms

The contractor shall empty and return to their initial location all waste receptacles and other trash containers within the area. Replace liners daily. The contractor shall pick up any trash that may fall in or around the area during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The contractor shall dispose of trash in plastic bags secured with bag ties. The contractor shall deposit the trash in the nearest outside Government-provided dumpsters only.

6.1.1.2 Remove Trash: Administrative Areas, Conference Rooms, Private Offices, workspaces The contractor shall empty and return to their initial location all waste receptacles and other trash containers within the area. Replace liners as needed, if soiled, worn or torn. The contractor shall pick up any trash that may fall in or around the area during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The contractor shall dispose of trash in plastic bags secured with bag ties. The contractor shall deposit the trash in the nearest outside Government-provided dumpsters only.

6.1.1.3 Remove Trash: Kitchens and breakrooms

The contractor shall empty and return to their initial location all waste receptacles and other trash containers within the area. Replace liners daily. The contractor shall pick up any trash that may fall in or around the area during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The contractor shall dispose of trash in plastic bags secured with bag ties. The contractor shall deposit the trash in the nearest outside Government-provided dumpsters only.

6.1.1.4. Remove Trash and Smoking Area Trash: Lanai and Smoking area at the corners of Bldg. Exterior The contractor shall empty and return to their initial location all waste receptacles and other trash containers within the area. Replace liners daily. The contractor shall pick up any trash that may fall in or around the area during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The contractor shall dispose of trash in plastic bags secured with bag ties. The contractor shall deposit the trash in the nearest outside Government-provided dumpsters only.

6.1.2 Subtask 2 – Restroom Cleaning and Maintenance

The contractor shall completely clean and disinfect all fixtures of toilet bowls, urinals, faucets, showers, dispensers, metal accessories (i.e. chrome plated or stainless-steel accessories such as flush handles, dispensers, shelves, mirror trim, hooks, etc.) and other such surfaces, using germicidal detergent. The contractor shall disinfect toilet bowls, urinals, and sinks so that after sanitation, the entire surface shall be free from streaks, stains, scum, and urine deposits. Counters and mirrors shall be cleaned with an appropriate cleaner, leaving no streaks or smudges. The contractor shall replenish consumables such as liquid soap, paper towels, 2-ply toilet paper, and sanitary seat covers.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, sanitary seat covers, and hand soap do not run out. Supplies shall be stored in designated areas. The contractor shall sweep the floor, so it is free of visible litter, dust, and foreign debris, then damp mop accessible areas. After mopping, floors shall have a uniform appearance and free of streaks, debris or standing water.

Bathrooms shall be CLOSED during cleaning to ensure the safety of the Customer, and ability of Contractor to complete the tasks without interruption.

6.1.3 Subtask 3 – Floor Maintenance

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6.1.3.1 Floor Maintenance: Sweep and Mop Floors

The contractor shall sweep/vacuum the entire floor surface of uncarpeted areas, including hallways; entryways;

stairwells; common areas; corners and abutments, so that after sweeping they are free of all visible litter, dust and foreign debris. The contractor shall have chairs, trash receptacles, and easily moveable items tilted or moved to sweep underneath and return all items to their original position after cleaning has been accomplished. The contractor shall not sweep access floor (electrostatic flooring, typically computer room) surfaces. This will include the passenger and freight Elevator, as well as the SCIF areas, with DISA Supplied escorts. Does not include Mechanical and Electrical rooms.

The contractor shall mop all accessible uncarpeted floor areas, including hallways, entryways, stairwells, elevators, common areas, corners and abutments, so that after mopping they have a uniform appearance and are free of streaks, swirl marks, scuff marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. The contractor shall have chairs, trash receptacles, and easily moveable items moved to mop underneath and shall return all items to their original position after cleaning has been accomplished. The contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. The contractor shall not mop access floor (electrostatic flooring, typically computer room) surfaces. Does not include Mechanical and Electrical rooms.

6.1.3.2 Floor Maintenance: Vacuum Carpeted areas

The contractor shall vacuum all carpeted floor areas (using a vacuum that has high efficiency filtration and a beater brush) so that after vacuuming they are free of all visible litter, dust and soil. This will include the SCIF areas, with DISA Supplied escorts. The contractor shall remove all spots as soon as noticed. The contractor is only responsible for removing spots smaller than two square feet. All carpet tears, bums, and raveling shall be brought to the attention of the COR within 4 hours of being noticed.

6.1.4 Subtask 4 – Cleaning and Maintenance of Kitchen, Breakrooms, Drinking Fountains, and Bottle Filling Stations The contractor shall clean, sanitize and disinfect break room fixtures and surfaces including but not limited to microwave ovens, toasters, coffee machines, other similar dispensary machines, freezers, refrigerators, countertops, tables, chairs, cabinet doors, and cabinet interior surfaces. The contractor shall disinfect polished metal surfaces, including the orifices, sinks and drains, so that after cleaning the sinks, drinking fountain, and bottle filling stations shall be free from streaks, stains, spots, smudges, scale, and other obvious soil. Particular care shall be taken to remove any mineral build-up and/or corrosion on or around the water outlet(s). The contractor shall also supply and stock the kitchens and breakrooms with liquid soap and paper towels, as necessary. The contractor shall refrain from handling any personal items such as lunch bags, food, etc.

6.1.5 Subtask 5 – Clean High-touch Surfaces

Disinfect high-touch surfaces like doorknobs, door handles, and handrails.

6.2. Task 2 – Weekly Cleaning Services (Once per week)

6.2.1 Subtask 1 – Perform Low Dusting

The contractor shall perform low dusting, so that after dusting, all dust, lint, litter, and dry soil shall be removed from surfaces of desks, chairs, file cabinets, and other types of office furniture and equipment, and from ledges, windowsills, etc., up to 7’-0” above the floor. The contractor shall not dust computers, business machines, and equipment of similar nature. All cleaning materials in these areas shall be anti-static, lint free, and non-shedding.

6.2.2 Subtask 2 – Window/Glass Cleaning

Clean interior windows, glass partition, display cases, directory boards, and other glass surfaces not otherwise stated with an appropriate glass cleaner free of streaks, smudges, soil, and fingerprints. The Contractor shall clean all interior and exterior glass doors and hardware to maintain a clean, streak-free appearance.

6.2.3 Subtask 3 – Spot Clean

Spot clean walls, doors, and partitions throughout the building with appropriate cleaner for the surface type, so that after spot cleaning, all dust, webs, and dry soil are removed.

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6.3 Task 3 – Monthly Cleaning Services (Once per month)

6.3.1 Subtask 1 – Deep Clean Restrooms

The contractor shall perform a comprehensive, top-to-bottom sanitization process to remove accumulated grime, scale, and bacteria. The contractor shall disinfect all surfaces of partitions, stalls, stall doors, shower walls and wall areas adjacent to wall-mounted lavatories, urinals, and toilets. The contractor shall clean hard-to-reach areas like behind toilets and air vents. Contractor shall descale fixtures to remove hard water buildup. The contractor shall use appropriate cleaner to remove mineral buildup and rust. Floors shall be machine-scrubbed, leaving no excess water on the surface.

6.3.2 Subtask 2 – Machine Scrub Floors

The contractor shall sweep floor thoroughly to remove debris before scrubbing. The contractor shall machine scrub non-carpeted floors throughout the building, using an appropriate detergent. There shall be no excess water on surface when completed.

6.3.3 Subtask 3 – High Dusting

The contractor shall perform high dusting, so that after dusting, all dust, lint, litter, and dry soil shall be removed from all surfaces at and above 7’-0” from floor, to include vents, and ceiling corners. Air conditioning ceiling vents shall also be cleaned. After cleaning the vents, they shall be free of all visible dirt, oil, grease, soil, and dust. All cleaning materials in these areas shall be anti-static, lint free, and non-shedding.

6.4 Task 4 – Semi-Annual Deep Cleaning (Twice per year)

6.4.1 Subtask 1 – Carpet Shampooing/Extraction

The contractor shall shampoo (wet clean, steam clean, or similar, using cleaning product(s) appropriate to the installed carpeting material(s)) carpets, so after shampooing the carpet area shall be uniform in appearance and be free of stains and discoloration. Carpets shall be cleaned per manufactures recommendations, which are as follows:

Mohawk - it is recommended that the carpet tiles be cleaned according to manufacture instructions by hot water extraction, performed with truck mount equipment using a high-pressure force of water injected into the carpet followed by powerful suction to remove the suspended soil. Use a cleaning agent as a pre spray, agitate, and then rinse with extractor using plain water. During extraction it is essential to extract as much moisture as possible with 3 to 4 dry passes. Allow 3 to 4 hours drying time after the last extraction before traffic is allowed on the carpet.

6.4.2 Subtask 2 – Floor stripping and waxing

Applies to non-carpeted flooring that currently has a wax surface. Stripping operation shall be performed to remove all dirt and old wax from the floor. An approved wax remover that is non-toxic and non-flammable shall be used.

Wax remover shall be suitable for use on floor coverings for which its use is intended. Applied wax stripping solution shall be allowed ample time to loosen wax before rinsing. Prior to stripping operation, all stationary furniture and equipment shall have tape applied to bottom edge to prevent solutions from accumulating under them.

In areas where floor is extremely dirty or has several layers of wax, floor shall be machine scrubbed to loosen dirt and wax. A stripping operation shall be considered satisfactory when all traces of the old wax have been removed and when the floor is clean and shows no trace of dirt. The contractor shall remove wax solutions from baseboards, furniture, trash receptacles, etc. Moveable furniture and equipment, including desks, tables and business machines on rollers, shall be moved during stripping operation and replaced to initial position.

Following the stripping, an application of two coats of an approved self-polishing, buffable finish wax shall be applied. Notify all personnel in areas where stripping is to be performed prior to start. Work shall be accomplished after normal working hours.

NOTE: When stripping linoleum floor surfaces, only an all-purpose cleaner (APC) shall be used, followed by an adequate rinse procedure.

6.4.3 Subtask 3 – Full Facility Deep Cleaning

The contractor shall clean light fixtures, so after cleaning, light fixtures shall be free of bugs, dirt, dust, grease, or other foreign matter. Cleaning of light fixtures shall be required to prevent the dirt, debris, bugs, etc. collects within

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Daily Cleaning Services (6.1 Task 1) *Trash is empty; plastic liners are in good condition.

*Trash containers are free of odors and visible dirt.

*Trash is emptied into outdoor dumpster.

*Restrooms are disinfected and free of litter, dirt, stains, streaks and odors.

*Showers are disinfected and free of soap films, scum and other deposits.

*Toilets and urinals are disinfected and free of stains, scum and other deposits.

*Mirrors have no traces of film, dirt, smudges, or water.

*Restroom supplies are adequate until next service.

* Floors and stairwells are free of dirt, dust, and scuff marks.

*Carpets are free of dirt, debris, litter, other foreign matter, and stains.

*Kitchen surfaces, appliances, sinks, and drinking fountains are disinfected and free of stains and mineral buildup.

*Kitchen supplies are adequate until next service.

*High touch surfaces are disinfected and clean.

95% compliance

All deficiencies shall be corrected within 24 hours of notification.

Random inspection by

COR.

Weekly Cleaning Services (6.2 Task 2) *Surfaces below 7 feet are free of dust and buildup.

*Windows and glass have no traces of streaks, smudges, or fingerprints.

Walls, doors, and partitions are free of dust, webs, marks, and smudges.

corrected within 48 hours of notification

Periodic inspection by

COR

Monthly Cleaning Services (6.3 Task 3) *Restrooms are free of accumulated grime, scale, and residue.

*Walls and partitions are disinfected and free of stains.

*All non-carpeted floors are machine-scrubbed and free of buildup.

*Hight areas above 7 feet are free of dust, soil, and marks.

corrected within 72 hours of notification.

Periodic inspection by

COR

Semi-Annual Deep Cleaning (6.4 Task 4) *Floors shall be properly stripped, cleaned, and finished.

*Carpets shall be free of stains and odors after extraction.

*Entire facility shall meet high-level cleanliness standards.

corrected within 5 business days of notification.

Periodic inspection by

COR.

Corrective Re-Cleaning Corrective requests for re-cleaning are handled appropriately and professionally. Customers are satisfied with the re-cleaning results. Response by the contractor shall be addressed within 24 hours of notification.

Response to requests for corrective re-cleaning are timely 90% of the time.

100% sampling.

8. Incentives.

Positive Incentives - Actions to take if the work exceeds the standards. Standards should be challenging, yet reasonably attainable. On fixed price contracts, incentives are provided for quality services accepted by the government by allowing the contractor to invoice for the services rendered.

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Negative Incentives - Actions to take if work does not meet standards. When unacceptable performance occurs on fixed price contracts, the Government will withhold payment for services until corrective action is taken. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for service fee.

9. Place of Performance.

Mission Location:

DISA Pacific (DISA PAC) Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii

Primary Place of Performance:

DISA PAC Building 77 477 Essex Street

JBPHH, HI 96860

All work shall be performed on-site at the Government facility.

Secondary Place of Performance – Contingency Only:

As determined by the Contracting Officer’s Representative (COR), contractor personnel may be required to perform work at an alternate approved location in cases of unforeseen conditions (e.g., facility closure, emergency conditions, or base restrictions). The contractor shall ensure continuity of services to the maximum extent possible.

Contractor personnel shall comply with all installation access, security, and operational requirements while performing work on-site.

10. Period of Performance. The period of performance shall be one (1) base year from the date of contract award, with four (4) one-year option periods.

In the event of a Government shutdown, and as directed by the Contracting Officer’s Representative (COR), the contractor shall continue performance in emergency or mission essential conditions, as applicable.

Recognized Federal Holidays:

The contractor is not required to perform services on Federal holidays, unless otherwise directed by the COR.

Unplanned Federal Government Closure:

In the event of an authorized Federal Government closure, contractor personnel shall not report to the facility unless directed by the COR. The contractor shall coordinate with the COR to resume services as soon as conditions allow.

11. Security Requirements. This section supplements Block 13 of the Government provided DD Form 254, Contract Security Classification Specification. The following security requirements shall apply to this effort.

The contractor shall coordinate visits with site Point of Contract (POC)s providing at least a 72-hour notice (or according to each site security requirements) prior to any site access. Contractor personnel without security clearances performing any task under this PWS must be escorted by cleared DISA personnel (civilian, military, or contractor).

References:

a. DISA End User Access Agreement

a. DISA Instruction 240-240-01, External Peripheral Devices Authorized for Network Connectivity

b. DISA Instruction 240-110-8, Information Security

c. DISA Instruction 240-110-34, Controlled Unclassified Information (CUI)

d. DISA Instruction 240-110-36, Personnel Security

e. DISA Instruction 240-110-38, Industrial Security

f. DISA Instruction 240-110-43, Counterintelligence

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11.3.1 All personnel requiring Secret access under this contract/order shall undergo a favorably adjudicated Tier 3 (T3) Investigation formerly known as a National Agency Check, Local Agency Check and Credit Check or Access National Agency Check and Inquiries as a minimum investigation. Enrollment into Continuous Evaluation current within 5 years and, reflected in DISS, would meet the requirement for a current PR.

11.3.2 The contractor is required to have personnel cleared with an interim or final Secret (as specified in the table located in section 11.2) at contract start date. If contractor personnel are replaced during performance of the contract, replacement personnel should also have interim or final clearance Secret (as specified in the table located in section 11.2).

11.4 Visit Authorization. Visit requests shall be processed and verified through the DISS to the DISA PAC Security Office. DISS visits for contracts/orders are identified as “Other” or “Temporary Additional Duty (TAD)/Temporary Duty (TDY)” and will include the Contract/Order Number of the contract/order in the Additional Information section. Contractors that do not have access to DISS may submit visit authorizations by e-mail in a password protected portable document format file (.pdf) to the COR/ACOR specified in PWS/SOW Section 1.0.

NOTE: If DISS is not available, the VAL must contain the following information on company letterhead:

• Company name, address, telephone number, facility security clearance

• Commercial and Government Entity Code (CAGE CODE)

• Contract/Order Number

• Name, Social Security Number (SSN), date and place of birth, and citizenship of the employee intending to visit, email address, and phone number

• Certification of personnel security clearance and any special access authorizations required for the visit

(type of investigation & date and adjudication date & agency)

• Name of COR/Alt COR

• Dates or period the VAL is to be valid (i.e., Start date / End date)

11.4.2 VTN Package. The Contractor FSO will forward a VTN letter to the DISA COR identified in the PWS/TO/Sub for all employees leaving the contract/task order/subcontract.

11.4.2.1 In addition, the DISA CORs and security managers shall inform the DISA Security Office when contractor personnel are removed for cause from a contract supporting DISA. This step is to identify contractor personnel removed for security related issues in case of a return to DISA without appropriate vetting.. This step will also provide security with pertinent information to make an informed decision regarding potential contractor employees’ access to secure facilities and sensitive information. “For Cause” is information regarding an individual that falls into one or more of the actions or incidents that are within one of the 13 adjudicative guidelines as cited in the Security Executive Agent Directive (SEAD) 4:

a. Allegiance to the United States

b. Foreign Influence

c. Foreign Preference

d. Sexual Behavior

e. Personal Conduct

f. Financial Considerations

g. Alcohol Consumption

h. Drug Involvement and Substance Misuse

i. Psychological Conditions

j. Criminal Conduct

k. Handling Protected Information

l. Outside Activities

m. Use of Information Technology

Other actions:

• Incidents involving violence in the workplace or harassment.

• Misuse of time.

• Inspector General or General Counsel related inquiries.

• Failure to comply with security policies and procedures.

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11.6.5.1 DISA retains the right to request removal of contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

11.6.5.2 DISA retains the right to revoke access to DISA facilities from contractor personnel who violate one or more of the National Security Adjudicative Guidelines, harassment, insider threat, counterintelligence, or violence in the workplace while assigned to a contract clearly conflict with the interest of the Government.

11.6.5.3 If contractor employee is accused of violating state or federal laws and/or Government professional conduct policies or regulations, then the Government may require that such contractor employee be removed from Government premises and/or that such contractor employee be removed from supporting this contract, pending the duration and outcome of a Government investigation if the Contracting Officer finds that the conduct or violation alleged has the potential to negatively interfere with contract performance or operations at a Government facility.

Only the Contracting Officer can make such a request on behalf of the Government. Removal of contractor employee shall not negatively impact contract performance.

12. Government Furnished Property (GFP)/Government-Furnished Equipment (GFE)/ Government-Furnished Information (GFI).

No Government Furnished Property will be provided under this contract. The Government will provide access to utility services (water and electricity) and designated janitorial closets for storage of contractor supplies and equipment.

13. Other Pertinent Information or Special Considerations. The contractor shall comply with all Joint Base Pearl Harbor-Hickam (JBPHH) installation requirements, including security procedures, access requirements, and operational constraints.

Work shall be coordinated with the Contracting Officer’s Representative (COR) to minimize disruption to daily operations within Building 77.

The contractor shall ensure personnel are properly trained, equipped, and capable of performing custodial services in an active administrative and operational facility environment.

Services shall be performed during approved work hours as coordinated with the COR.

14. Section 508 Accessibility Standards. This requirement does not include Information and Communication Technology (ICT) deliverables. Therefore, Section 508 accessibility standards are not applicable.

15. Quality Assurance. The contractor shall implement and maintain a quality control program to ensure all services are performed in accordance with the requirements of this PWS.

The Government will monitor contractor performance through inspections and surveillance as outlined in the Quality Assurance Surveillance Plan (QASP).

This contract and its associated delivery/task orders are subject to the Federal CMMC policies and regulations including DFARS 204.75 Cybersecurity Maturity Model Certification, DFARS 252.204-7021 Contractor Compliance with the Cybersecurity Maturity Model Certification Level Requirements, and 32 CFR §170, Cybersecurity Maturity Model Certification (CMMC) Program. The CMMC Program is designed to ensure implementation of cybersecurity practices for defense contractors and to provide DoD with increased assurance that Federal Contract Information (FCI) and CUI will be adequately safeguarded when residing on or transiting contractor information systems.

The Program Management Office/COR has determined that CMMC Level 1 (Self) is required for this contract order.

In accordance with CMMC policy codified at 32 CFR §170, Contractor compliance CMMC Level 1 (Self) must be met at time of award, and continued compliance with the requirements of 32 CFR §170 is necessary for the life of the contract.