Draft PWS - CBOC Alarm Monitoring.doc

B.3 Performance Work Statement (PWS) San Francisco VA Health Care System CBOC Alarm Monitoring

1. INTRODUCTION

The contractor will provide 24 hours a day, 7 days a week, 365 days a year monitoring of existing alarm systems located throughout the San Francisco VA Health Care System. The alarms will include intrusion, motion, and temperature alarms for all facilities. The contractor will provide alarm monitoring services for the below listed locations:

SF Downtown Clinic - 671 Harrison Street, San Francisco, CA 94107

SF Downtown Clinic - 401 3rd Street, San Francisco, CA 94107

San Bruno VA Clinic - 1001 Sneath Lane, San Bruno, CA 94066

Santa Rosa VA Clinic - 3841 Brickway Blvd, Santa Rosa, CA 95403 Clearlake VA Clinic - 15145 Lakeshore Drive, Clearlake, CA 95422 Ukiah VA Clinic (Bldg. 620) - 630 Kings Court, Ukiah, CA 95482 Ukiah VA Clinic (Bldg. 630) - 630 Kings Court, Ukiah, CA 95482

Eureka VA Clinic - 930 W. Harris Street, CA 955501 Oakland Out-Patient Clinic - 2221 Martin Luther King Jr. Way, Oakland, CA 94612 Oakland Behavioral Health Clinic - 525 21st Street, Oakland, CA 94612

2. SCOPE OF SERVICES

Task 1: Project Management

Subtask 1.1: Project Management. The contractor will provide 24 hours a day, 7 days a week, 365 days a year monitoring of the alarms for all San Francisco VA Healthcare System facilities listed above even in the event of a natural disaster causing the primary systems to go down. Contractor is responsible for installation of any necessary alarm system components/hardware necessary for the function of the alarm system (I.E. Alarm panels, sensors, sirens, etc.)

Subtask 1.2: Project Management. The contractor will be responsible for notifying the local police department for the area of responsibility for the affected clinic. This will include notifications during regular hours of operations if an alarm is received from any of the locations. This will also require a notification to the local police department if a burglar alarm is received after hours. Once the local police department has been notified; VA Police Dispatch at the San Francisco VA Medical Center will be notified at 415-750-2003 and briefed on where the alarm was received from, and which police department has been notified. The contractor will notify VA Police Dispatch at the San Francisco VA Medical Center directly for notification of temperature alarms.

Subtask 1.3: Project Management. Monthly testing of all intrusion/motion alarms will be the responsibility of San Francisco VA Health Care System. Requests for any repairs, installation or removal of alarm equipment will be the responsibility of the San Francisco VA Health Care Police Service. Police Service will contact the alarm company to request work from the contractor and make payment separately from the monitoring fees paid by Police Service.

Subtask 1.4: Project Management. Monthly testing of all motion and intrusion alarms will be the responsibility of the San Francisco VA Health Care System Police Service.

Subtask 1.5: Project Management. The total number of alarms to be covered under this contract are estimated to be:

Intrusion alarms – 90 Motion alarms – 70 Temperature alarms – 5 Subtask 1.6: Project Management. Contractor must provide alarm monitoring service 24 hours a day, 7 days a week, 365 days a year for each system at each facility and ensure back up monitoring capabilities should a natural disaster or other event cause the primary systems to go down.

3. RECORDS MANAGEMENT LANGUAGE

The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:

1. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

2. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

3. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

4. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

5. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

6. The Government Agency owns the rights to all data/records produced as part of this contract.

7. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

8. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

9. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

10. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.