Draft PWS Bay Hangar Doors FY23.pdf

PERFORMANCE WORK STATEMENT (PWS)

Maintenance and Repairs/Replacement of Bay and Hangar

Part I

General Information

1. GENERAL: This is a non-personal services contract to provide maintenance and repairs/replacement of bay and hangar doors. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance and repairs of bay and hangar doors as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2. Background: The Directorate of Public Works (DPW), Fort Bragg, North Carolina has a requirement for maintenance, repair and replacement of bay doors and hanger doors at Fort Bragg and Army-maintained facilities at Pope Field, Camp Mackall, Simmons Army Airfield, and the Airborne Special Operations Museum (ASOM) and Linden Oaks.

The requirement calls for a contractor to furnish labor and necessary equipment and tools to ensure proper maintenance and repair of bay/hanger doors per the Performance Work Statement (PWS). Fort Bragg DPW oversees 591 buildings with approximately 3,544 bay and hanger doors requiring maintenance and repair service. Bay and hanger doors range in size and type of operation to include electric, chain hoist and manual systems.

Preventative maintenance is required semi-annually to ensure equipment remains in operational order.

1.3. Objectives: Basic services are to provide daily Bay and Hangar Doors inspections and routine maintenance services to Fort Bragg, Pope AAF, Simmons, Camp Mackall and Linden Oaks location.

1.4. Scope: Services includes replacement and routine maintenance services that permit the earlier detection and correction of items that if deficient or defective, would interfere with the normal operations for equipment, endanger life and or property or involve in high cost or long lead times for repairs. The Contractor shall accomplish preventive maintenance services and emergency service calls.

1.5 Period of Performance: The period of performance shall be for a one (1) Base Year period of 12 months and four (4) 12-month option periods.

Base Year: 1 May 2023 – 30 April 2024 Option Years 1: 1 May 2024 – 30 April 2025 Option Years 2: 1 May 2025 – 30 April 2026 Option Years 3: 1 May 2026 – 30 April 2027 Option Years 4: 1 May 2027 – 30 April 2028

1.6. General Information

1.6.1. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.2. The Contractor shall develop, implement, and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services, supplies and products described in the contract are performed at or above the standards defined in the PWS and Performance Requirements Summary (PRS).

1.6.3. The Contractor shall submit their QCP within 15 days after contract award. The Contractor shall receive the Contracting Officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The Contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and acceptance prior to implementation. The QCP shall address as a minimum:

1.6.4. Contractor’s organizational and management structure, titles, responsibilities and qualifications, work, and quality control verification. A comprehensive program to plan and deliver quality services and/or supplies described in the contract, prioritize services, and concentrate on the most essential services as identified in the Performance Requirements Summary (PRS).

1.6.5. The QCP shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, trend analysis of process deficiencies, and problem resolution.

1.6.6. Describe a method, acceptable to the Government, of identifying deficiencies in the quality of service performed under the contract before the level of performance becomes unacceptable. Describe a method for preventing and addressing processes for corrective actions without dependence upon Government direction.

1.6.7. An established inspection system covering all services required by the contract.

The plan shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection. Maintain a system to inspect their subcontractor services and products to ensure compliance with contract requirements, and applicable laws and regulations. Specify tasks or areas to be inspected on a scheduled or unscheduled basis, and how inspections are to be conducted. The contractor shall provide a current list of all titled positions and the names of the incumbents who will perform the inspections and the percentage of the work that will be inspected regularly.

1.6.8. Inspection Files. The contractor shall keep records on-site of all inspections conducted by the Contractor and the necessary corrective action taken. Documentation of all contractor quality control inspections and corrective actions shall be maintained by the contractor throughout the term of this contract.

1.6.9. The QCP shall have a customer comment processing system for correction of COR validated comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). The government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process.

1.6.10. The QCP shall include a disaster contingency plan. The plan shall establish procedures, identify personnel, document essential PWS disaster services, and identify the means of maintaining essential PWS services during disasters. Disaster means natural disasters (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack, or other special circumstances identified by the Government.

1.7. Non-Conformance Report (NCR). When the Contractor's performance is unsatisfactory, an NCR will be issued. The Contractor shall reply in writing within the period specified in NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8. Quality Assurance. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.9. Property Management System (PMS): N/A

1.11. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth (National Independence Day)

1.11.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The Contractor shall work on the days the Government is scheduled to work.

1.11.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.11.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.11.2.2. Reschedule the work on any day that is mutually satisfactory.

1.11.3. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 7:30 AM – 4:30 PM, EST-Time Zone. Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings.

The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized.

Contractor personnel shall not exceed a 40-hour work week; flexible work schedule may be considered.

1.11.4. Place of Performance: IAW PARC Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13. The contractor shall perform work on Fort Bragg and Army-maintained facilities at Pope Field, Camp Mackall, Simmons Army Airfield, the Airborne Special Operations Museum (ASOM) and Linden Oaks. The Contractor shall maintain the following customer service hours: 7:30 am to 5:00 pm, Monday through Friday. In addition, the contractor shall be available 24 hours a day 7 days a week for emergencies repairs. Contractor shall invoice repairs perform during non-duty working hours separate from the routine preventive maintenance, approved by COR.

1.12. Security Requirements: Fort Bragg is a closed post with access restrictions. All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property. Contractor vehicles (Contractor-owned and personal), Contractor personnel, and their personal property shall be subject to searches upon entering or leaving the Installation. The search and seizure provisions of AR 190-22 shall apply to Contractor personnel entering or leaving Fort Bragg or activities/installations in the Fort Bragg area of responsibility which require access by Contractor personnel in performance of this contract. The Contractor should be aware that force protection awareness requirements and installation closure exercises are increasing, and installation access is restrictive.

1.12.1. Automated Installation Entry (AIE): Contractor personnel shall gain access to Fort Bragg through the Posts Automated Installation Entry (AIE) Badge system. To register and receive an AIE access control badge, the contractor must complete and submit the Directorate of Emergency Services (DES) Form 118 to the COR. Once submitted a NCIC (National Crime Information Center) Level III background check will be completed on each employee requesting access. No employees with prior felonies or three misdemeanors, excluding routine traffic violations, within the past five years will be granted access to Fort Bragg. All contractor personnel shall be U.S.

citizens and legal to work in the United States. Contractor personnel performing work under this contract shall be escorted by Government personnel at restricted areas. The Contractor shall provide at the Post Award Conference a list of all personnel requiring access to any facility or building. The list shall include the employee’s full name and social security number. The Contractor shall provide the COR with a list of Contractor personnel requiring entry into restricted areas no less than three (3) calendar days thereafter. It shall be the sole responsibility of the Contractor to update the list as changes occur, or as requested by the COR and to provide the updated list no later than 24-hours after the change is determined. The application form (DES Form 118) for access cases are located on the Fort Bragg Provost Marshal webpage http://www.bragg.army.mil/directorates/DES/pmo/Pages/AIE.aspx under the Installation Access Control tab. Sponsorship is required for all non-DOD affiliated persons. The applications (DES Form 118) will be turned into the All-American Visitor Control Center (VCC) for processing and approval.

1.13. Anti-Terrorism Program

1.13.1. Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.1.1. iWATCH Training: The Contractor shall brief all personnel performing work under this contract on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar http://www.bragg.army.mil/directorates/DES/pmo/Pages/AIE.aspx https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days of employee commencing performance of work under this contract.

1.13.1.2. iWatch is simply common awareness. Contract employees can be good sources of information. iWatch training would include organization instructions on “things to look for” and a phone number to call in case the contract employees have information regarding possible terrorist or criminal activities. Providing Contractors with awareness materials such as the iWatch brochure or wallet card is a cost effective alternative to training. The card describes suspicious activity and can be modified to include the COR in reporting procedures. Samples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.a spx and https://www.army.mil/e2/c/downloads/287489.pdf

1.14. Safety: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.14.1. Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts.

The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.15. Special Qualifications. N/A

1.15.1 Organizational Conflict of Interest: The Contractor and subcontractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the Contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx https://www.army.mil/e2/c/downloads/287489.pdf etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever Contractor becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI

1.15.2. General:

1.15.2.1. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.15.2.2. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.15.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) workdays of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 workdays the Contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee.

The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) workdays of the termination.

1.15.3.1. The follow is considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.15.3.2. Qualifications for all Key Personnel:

1.15.3.2.1. Program Manager (PM): The PM shall meet or exceed the following minimum qualifications: The PM shall meet or exceed the following minimum qualification;

Constructs, maintains, and tests mechanical equipment, machinery, and components. Identifies Bay/Hangar doors parts for replacement that need new parts and places orders as necessary.

Requires a minimum of 3 years of experience management of contract and in the field of Bay/Hangar doors. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. The APM shall meet or exceed the same qualifications as the PM.

1.15.3.2.2. Bay/Hangar Doors Technician: The contractor shall provide maintenance technicians/mechanics. The mechanics shall be able to, constructs, maintains, and tests mechanical equipment, machinery, and components. Identifies Bay/Hangar doors parts for replacement and machines that need new parts and places orders as necessary. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager

1.15.5. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall wear distinctive clothing bearing the company’s name, and wear an identification badge displaying the company’s name, employee’s name, description, title and a picture of the employee. It must be clearly displayed at all times while working at Ft. Bragg. Contractor’s personnel shall be as neat and clean as practicable; shall conduct themselves in a proper, efficient manner, and shall cause the least possible annoyance and disturbance to the using service. The Contractor shall be responsible for the supervision and conduct of his employees. Contractor’s personnel shall be experienced, qualified and capable of performing maintenance and repairs as required by this contract.

1.15.6. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents.

Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1.15.6.2 Conduct of Personnel: The KO may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents.

Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government. In accordance with Joint Ethics Regulations, DOD 5500.7-R, and 18

U.S.C. 1382 (1972), The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.17. Other Direct Costs (ODC): Contract ODCs includes new parts replacements that are associated with repairs and maintenance of Bay/Hangar doors IAW PWS. The Contractor shall submit requests for ODCs (other than travel) to the COR via email at least 5 working days prior to need date. Contractor shall ensure all ODCs are pre-approved by the COR prior to expenditure of funds. Invoice submitted through Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) must clearly identify the specifics of the costs (e.g., who, what, where, when).

1.18. Data Rights: N/A

1.19. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The post award conference will also be utilized to ensure Contractor understands all HSPD-12 requirements. IAW AR 70-13 para 4-4. b. (1), the contracting office will hold periodic status or progress meetings with the KO, COR, Contractor, and other personnel as necessary (at least quarterly) to discuss problems, progress of the contract, and Contractor performance.

This meeting will be held at a mutually agreed location, or telephonically. The CORs must ensure that they receive copies of written minutes and other correspondence related to these meetings, including follow-up actions. These meetings shall be at no additional cost to the Government.

1.20. Contracting Officer Representative (COR): The KO will designate, in writing, a COR. The COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof.

The KO will retain the ultimate responsibility for the administration of the contract. Any discrepancy resulting from coordination with or advisement from the COR shall be addressed, in writing, to the KO. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance;

maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel.

1.20.1. The Contracting Officer will designate, in writing, an Alternate Contracting Officer’s Representative. The Alternate COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the Alternate COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The Contracting Officer will retain the ultimate responsibility for the administration of the contract. The Alternate COR’s authority shall only be in effect during the absence of the COR.

1.21. Phase-In/Phase-Out Periods: COR will facilitate the coordination within incumbent and new Contractor’s Phase-In/Phase-Out Plan. The incumbent Contractor is typically required to be performing the full contracted services during Phase-Out. The new contractor typically only has his key personnel perform work during the Phase-In period in preparation of taking over the contract. During the Base Period the new contractor will have all their employees working on the contract on site.

1.21.1. Phase-In: To minimize any decreases in productivity and to prevent possible negative impact on additional services, the Contractor shall have all key personnel on board, during the month phase-in period. During the phase-in period, the Contractor shall become familiar with performance requirements, to commence full performance of services on the start of the base period of performance.

1.21.2. Phase-Out: Prior to the completion of this contract, an observation period shall occur, at which time team management personnel of the incoming Contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing Contractor is ultimately responsible for performing full services IAW the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor. The outgoing Contractor shall fully cooperate with the succeeding Contractor and the Government, so as not to interfere with their work or duties.

1.21.2.1. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period. The outgoing Contractor shall be prepared to transition the workload to the newly selected Contractor during the thirty (30) day phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.21.2.2. Phase-Out Plan. The incoming Contractor shall develop a phase-out plan to affect a smooth and orderly transfer of contract responsibility to a successor. The plan shall fully describe the Contractor’s approach to the following issues, at a minimum:

inventories and turn-over of government property; removal of Contractor property;

reconciliation of all property accounts; turn-in of excess property; data and information transfer; clean-up of Contractor work areas; and security debriefings in accordance with AR 380-5 for incumbent personnel holding security clearances; and any other actions required to ensure continuity of operations. The Contractor shall provide the plan to the COR thirty (30) days before the phase-out period commences.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONFLICTING DIRECTIVES. Any apparent conflict between compliance with the directives, rules, and regulations identified in the contract and the satisfaction of the requirements of the contract shall be immediately brought to the attention of the KO for final resolution prior to performing the work involved. The Contractor shall notify the KO in writing in addition to any verbal notification of such conflict as soon as possible but no later than one (1) workday of the discovery of a conflict.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. CONTRACTOR PERSONNEL. Includes Contractor and subcontractor employees performing working under this contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.8. FACILITY CLEARANCE. (If applicable) A facility clearance (FCL) is an administrative determination that, from a national security standpoint, a facility is eligible for access to classified information at the same or lower classification category as the clearance being granted. The FCL may be granted at the Confidential, Secret, or Top Secret level. The FCL includes the execution of a Department of Defense Security Agreement (DD Form 441). Under the terms of the agreement, the Government agrees to issue the FCL and inform the Contractor as to the security classification of information to which the Contractor will have access. The Contractor, in turn, agrees to abide by the security requirements set forth in the National Industrial Security Program Operating Manual, commonly referred to as the NISPOM.

2.1.9. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT

PROPERTY (GP). N/A

2.1.10. KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.11. LOCAL TRAVEL: Any travel that is required to perform services IAW the PWS that is within a 50-mile radius of the place of performance.

2.1.12. PERFORMANCE REQUIREMENTS SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.13. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.14. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established;

products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.1.15. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The

Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.16. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. SUBCONTRACTOR. One that enters into a contract with a prime Contractor.

The Government does not have privity of contract with the subcontractor.

2.1.18. WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

2.1.19. WORK WEEK. Monday through Friday, unless otherwise specified.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CMDF Controlled Material Destruction Facility CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf (if applicable) DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 254 DFARS Defense Federal Acquisition Regulation Supplement KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase- Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2. Facilities: N/A

3.3. Utilities: N/A

3.4. Equipment: N/A

3.5. Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall provide material, tool, supplies and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall provide service vehicles, forklifts, scissors lifts and trailers necessary to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall perform replacement, repair and preventive maintenance of bay doors and hanger doors at Fort Bragg and Army-maintained facilities at Simmons Army Airfield, Pope Field, Camp Mackall, Linden Oaks, Ft Bragg Munitions Storage Area, the Airborne Special Operations Museum (ASOM) North Carolina.

Repairs and preventive maintenances shall include providing all bay and hangar doors, components and parts to structure frame and openings to ensure bay doors and hangar doors remain operational.

5.1.1. Replacement Parts. The contractor shall furnish all replacement parts. Quality of parts shall be equal to or better than the manufactured parts replaced. Contractor may use salvageable parts for repairs on doors if approved by the COR. The DMO shall be annotated to reflect when salvage parts are used. The Contractor shall maintain a complete inventory and log of all salvaged parts and their locations. The Contractor shall determine the salvage ability of materials and store serviceable items in the contractor's yard (if available). The COR will prepare and provide the Contractor the appropriate turn-in documents to enable the Contractor to turn-in unsalvageable items to Defense Reutilization and Marketing Office (DRMO). After turn-in is completed, the Contractor shall give the completed document to COR. The Contractor shall maintain a complete inventory and log of all salvaged parts and their locations.

5.1.2. Requirements. The Contractor shall perform continuance Preventive Maintenance (PM) twice a year on bay doors and hanger doors on the facilities listed in Attachment Exhibit 1. PM shall include door adjustments, lubrication, safety inspection and perform any repairs priced under $1,500.00. The Contractor shall prepare and submit a QA sheet with all tasks performed on each bay door or hanger door to include repairs. Additionally, a listing of parts, materials and man hours used to accomplish the PM will be included on the QA sheet. The Contractor shall affix a log sheet to the wall in a protective sleeve on the right-hand interior side of the door that will list the following information: the Door Number, Name of the Company performing the maintenance, company telephone number, Priority One (1) DPW DMO Desk telephone number, date of next scheduled performance, technician’s name performing service, date service was performed and an area for remarks. This form should be designed so that multiple inspections can be noted. Each door within a facility shall have a separate log and protective sleeve.

5.2. Service calls and response times. The Contractor shall pick up routine Demand Maintenance Orders (DMOs) from the Service Contracts Branch for work to be performed. Emergency DMOs shall be picked up upon notification. The Contractor will inform the COR immediately by telephone when a DMO is completed regardless of its priority. The contractor shall complete all the required information on the Government furnished DMO form accurately and completely. All materials and costs shall be accurately listed separately on the DMO. Additional sheets may be used for listing materials if there is insufficient room on the DMO. The Contractor shall furnish the completed original DMO to the COR (within 2 workdays), one additional copy to the responsible individual at the facility which signed the DMO at time of completion, and maintain one copy for contractor records. In addition, all documentation shall be submitted within 5 working days prior to submitting invoices to the COR

5.2.1. Priority 1 Emergency DMO. The Contractor shall respond to Priority 1 DMO on site 24 hours a day, 7 days a week to emergency calls for bay doors/hangar doors within 2 hours. The Contractor shall secure the bay door if repair cannot feasibly be done at that time. The Contractor shall complete repairs within 8 hours, unless otherwise approved by COR. The Contractor shall first and foremost address the issue that prompted the Emergency DMO ensuring that all safety threats to personnel, damage to equipment or facility have been alleviated. The Contractor shall not proceed with repair work regarding a NFWT issue until directed to do so by the COR/ACOR. The Contractor shall notify the COR/ACOR of all responses to emergency service calls received after normal working hours, weekends, or holidays the next workday by 8:00 am

5.2.2. Priority 2 Urgent DMO. The Contractor shall respond to Priority 2 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday. The Contractor shall respond to Priority 2 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.

5.2.3. Priority 3 Routine DMO. The Contractor shall respond to Priority 3 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.

Repairs and service must be completed within seven (7) working days excluding when parts are ordered, or delay is authorized by COR.

5.2.4. The Contractor shall be responsible for securing bay door/hanger door openings if repairs cannot be accomplished during the workday. The Contractor shall not perform any major repairs without the prior written approval of the

COR.

5.2.5. The Contractor shall not take more than one bay door/hanger door out of service in the same facility at any one time without prior written approval of the COR. Any bay door/hanger door that is not due to fair wear and tear shall be identified by the Contractor. Contractor shall annotate the demand maintenance order non-fear wear and tear and inform the facility manager or his designee.

5.2.6. The Contractor shall acquire the parts and materials required for the performance of this contract, all parts and materials shall be standard products of manufacturers regularly engaged in the production of such parts and materials. The Contractor shall maintain original supplier's invoice, tickets, sales slip(s), warranties, or other documents identifying items purchased under this contract. All documents shall be available for the Contracting Officer's review and audit. The Contractor shall not be reimbursed for cost exceeding the Ceiling price of Contract. The Contractor shall keep a running cost of the contract. The Contractor will attach to the DMO a listing and cost of all parts, materials and man hours used on a repair, this information will be supplied to the COR within 2 days of completion of a repair.

5.2.7. The Government reserves the right to give the Contractor multiple DMOs. When multiple work orders are issued, the Contractor shall report directly to the next work site in lieu of returning to the Service Contracts Branch

5.3. Non-Fair Wear and Tear (NFWT) Damages, Identification, and Processing. There are several methods in which a DMO may be identified as NFWT. Each method follows.

5.3.1. Identification of NFWT by the COR. Request for repairs may be called in to the DPW DMO Reception Desk by unit/activities. If there are indications that damages are a result of NFWT, the COR will investigate. If the damages are determined to be NFWT, the COR will notify the unit point of contact (POC) of the NFWT determination. The COR will inform the Contractor on how to proceed.

5.3.2 Identification of NFWT by maintenance contractor. DMOs may be issued to the maintenance contractor by the COR which are not identified as NFWT. However, if during the maintenance contractor’s initial site survey, based on his experience and expertise in the field of work being performed and based on any statements made by the individuals at the unit or observations made where the work is to be performed, the maintenance contractor may make a determination that the work is NFWT. If the damages are determined NFWT, the maintenance contractor will annotate NFWT on the DMO, contact the COR, advise the unit POC that the COR has been notified and that he will proceed with repairs when directed by the COR to do so. The COR will investigate the alleged NFWT and inform the POC of his findings. The COR will direct the Contractor on how to proceed

5.3.3. Identification of NFWT by units/activities: Using units/activities may identify damages as NFWT when they call in a DMO to DPW. The COR will investigate the alleged NFWT reported by the unit/activity POC. The COR will inform the POC of his findings. The COR will inform the Contractor on how to proceed.

5.3.4. After COR has inspected the work; the maintenance contractor will be advised of acceptance. If deficiencies are identified by the COR, the Contractor shall make corrections until the finished product is accepted by the COR. If deficiencies are identified by the COR, the Contractor shall make corrections until the finished product is accepted by the COR.

5.4. All contractors shall police and maintain their site in a neat, clean, and safe condition. All trash and debris shall be policed and disposed of weekly as a minimum. Safety shall be of the highest priority.

5.5. Documentation and Reporting. Contractor shall provide a weekly report to the COR with all buildings routine maintenance and repairs conducted during the week. Report shall be provided every Tuesday about 0800 AM EST to the COR. Complete records of all inspections performed by the Contractor shall be maintained and made available to the government during contract performance. All records shall be provided to the COR upon completion and/or termination of the contract.

5.6. Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

5. 7. Service Contract Reporting (SCR). The SCR in the System for Award Management (SAM). https://www.sam.gov. Reporting Labor Hours. The Office of the Secretary of Defense (OSD)memorandum, “Revised Department of Defense Contractor Manpower Reporting Initiative, dated October 16, 2019, provides new implementing direction for contractor reporting of manpower data about the performance of DoD services contracts consistent with the requirements of title 10, U.S.C, section 235 and 2330a, as amended.

The system allows industry to report all manpower data into a single Federal-wide portal.

For Contractors who meet the SCR reporting thresholds (more than $3 million), your entity must be registered in SAM, and the user responsible for reporting must have an individual user account in the system and the Service Contract Inventory (SCI) Reporter user role to access reporting functionality.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1. The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

AR 25-2, Information Assurance AR 530-1, Operations Security (OPSEC) AR 735-5, Policies and Procedures for Property Accountability DODD 8570.01, Information Assurance Training Certification and Workforce Management DOD 8570.01-M, Information Assurance Workforce Improvement Program DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces DODI 2000.16 DoD Antiterrorism (AT) Program Homeland Security Presidential Directive- 12 (HSPD-12) DES Form 118, Request for a Fort Bragg Installation Access Control Badge (https://www.bragg.army.mil/application/files/4614/8131/2859/Installation_Badges_and_ Passes_Request_DES_Form_118.pdf) https://www.bragg.army.mil/application/files/4614/8131/2859/Installation_Badges_and_Passes_Request_DES_Form_118.pdf https://www.bragg.army.mil/application/files/4614/8131/2859/Installation_Badges_and_Passes_Request_DES_Form_118.pdf

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

Attachment 1 Site Locations Attachment 2 Estimated Workload…