Draft Performance Work Statment (PWS).docx

PERFORMANCE WORK STATEMENT (PWS)

Yuma Proving Ground Motorola Land Mobile Radio Infrastructure Maintenance and Support Sept 19, 2026

Part 1 General Information

1. General: This is a non-personal service contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Yuma Proving Ground (YPG) with Motorola Land Mobile Radio (LMR) infrastructure maintenance and support subscription services as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall meet the standards in this contract.

1.2 Background: The US Army Yuma Proving Ground (USAYPG) Directorate of Information Management (DoIM) requires a new, comprehensive Land Mobile Radio (LMR) maintenance support agreement. The existing USAYPG Motorola ASTRO 25 LMR system is currently in the final option year of its maintenance support contract. The current system version is five (5) years old and suffers from severe degraded coverage and high operational risk due to the commercial non-availability of OEM replacement parts.

To restore reliable operations, USAYPG must upgrade and maintain its current hardware and software baseline. This Performance Work Statement (PWS) is structured to cover the critical system upgrade and subsequent post-upgrade lifecycle maintenance support.

1.3 Scope: Contractor shall provide non-personal services. The System Upgrade Agreement II (SUA II) service provides public safety radio system release updates on a consistent, budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In addition, SUA II keeps Yuma Proving Grounds’ ASTRO 25 network compatible with expansion elements as well as new products and features.

The contractor shall deliver SUA II in two-year periods, with up to one update in each period. The SUA II service includes the following:

· Software Release Updates – Motorola Solutions-certified software that improves network functions over previous releases. This also includes commercial operating system and application software updates.

· Hardware Update – When needed to support a software release update, the contractor shall provide new hardware, not including platform migrations. New hardware will both support the new software update, as well as maintain existing functions and features.

· Third Party Updates – contractor shall identify a third party equipment and software that would need to be upgraded to maintain the same level of service. Verint is refreshed once in a two-year period.

· Professional Implementation Services – shall provide a plan and implement updates at Yuma Proving Grounds. This includes factory integration, testing, and supply chain management for new software and hardware.

Yuma Proving Grounds shall have access to all the technology, support, and planning expertise needed for an effective upgrade.

1.4 Objectives: The objective of this contract is to provide YPG with the continuation of maintenance support on the upgraded Motorola Astro 25 LMR System. This includes all infrastructure of the Master Site and five (5) repeater sites and all console and voice logging recorder/playback stations locations.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after the date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 30 days. If the Government has provided comments, the Contractor shall then have 30 days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 45 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 days upon completion of each option period.

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance 12 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 10 days.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following:

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0600 to 1630 and 4 day work week, Monday through Thursday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between 0600-1630 and days Monday through Thursday. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0600-1630 and days Monday through Thursday. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: RESERVED

1.5.6 Place of Performance: The work to be performed under this contract will be performed U.S. Army Yuma Proving Ground, Yuma, Arizona.

1.6 Security Requirements: The following information is provided on security related matters:

1.6.1 Security Program: RESERVED

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.3.1 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the Contracting Officer Representative (COR) while accessing U.S. facilities or activities.

1.6.3.2 Installation Pass Log: RESERVED

1.6.3.3 Individual Termination or Expiration of Employment: RESERVED

1.6.3.4 Contract Termination or Cancellation: RESERVED

1.6.3.5 Common Access Cards (CAC) and CAC Log: RESERVED

1.6.4 Personnel Security Clearance Requirements: RESERVED

1.6.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

1.6.5.1 Background Check Notification Requirements: RESERVED

1.6.5.2 Remedies. RESERVED

1.6.5.3 Subcontracts. RESERVED

1.6.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures RESERVED

1.6.6.1 Contractor Common Access Card (CAC) Eligible Requirements: RESERVED

1.6.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7 Access to Government Information Systems: RESERVED

1.6.8 Physical Security: RESERVED

1.6.9 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: RESERVED

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend post award conference convened by the contracting activity or contract administration office. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 Technical Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than five (5) days after contract award (Deliverable # ) . The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between working hours, 5 days a week.

a. Contract Manager and Alternate Contract Manager: The CV provided by the Contract Manager and Alternate Contract Manager must demonstrate successful completion of 24 semester hours in mathematical, engineering, and quantitative analysis courses; 15 or more years cost analysis experience.

b. Quality Control Manager: The Quality Control Manager must demonstrate a minimum of 5 years’ experience, within the past 10, working as a Quality Control Manage.

c. Systems Administrator: Systems Administrator must demonstrate a minimum of 5 years’ experience, within the past 10, working as a Systems Administrator.

d. Special Qualifications or certifications: The Contractor shall ensure all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract.

1.11 Identification of Contractor Employees: RESERVED

1.11.3 Uniform: RESERVED

1.12 Contractor Travel: RESERVED

1.13 Other Direct Costs (ODCs): RESERVED

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: RESERVED

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: RESERVED

1.18 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.19 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information (CUI) in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as DoD SAFE at at https://safe.apps.mil, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.20 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI ({Insert Deliverable #}). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.21 Phase In /Phase Out Period RESERVED

1.22 Safety: RESERVED

1.22.1 Safety Laws and Regulations: RESERVED

1.23 Environmental Compliance: RESERVED

1.24 Required Training: RESERVED

1.24.1 Anti-Terrorism (AT) Level I Training: RESERVED

1.24.2 OPSEC Training: RESERVED

1.24.3 iWATCH Training: RESERVED

1.24.4 Information Assurance (IA) / Information Technology (IT) Training: RESERVED

1.24.5 Personally Identifiable Information (PII): RESERVED

1.24.6 Threat Awareness Reporting Program (TARP Training): RESERVED

1.25 Government Property and Services: RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – means an individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.402-1 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

USAG United States Army Garrison UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Furnished Property: RESERVED

3.1.2.1 Final Inventory. RESERVED

3.1.3 The contractor shall not mark, affix any decals, emblems or signs portraying the contractor's name on Government property. The contractor shall not remove GFP from the Installation or other supported areas without written approval of the KO.

3.1.4 The contractor shall track and maintain warranty records for all contractor property and supplies for use under this contract – both Government furnished and contractor acquired. The contractor shall enforce all warranties when applicable. The contractor shall ensure no unnecessary expenditure of Government funds, either direct or through cost reimbursement, for repair or maintenance of warranted items. The contractor shall inform the Government of difficulties encountered in the enforcement of warranties and of instances in which the costs of enforcement would exceed the benefits derived.

3.1.5 The contractor shall not modify or cannibalize, any GFP/CAP without prior written approval of the KO.

3.1.6 The Government may choose to withdraw or replace GFP at any time during the contract. The KO will provide a written 30-day notice of the impending withdrawal of GFP for use on this contract and provide direction to the contractor as to the method(s) by which the Government may replace GFP. The contractor shall ensure all IT equipment is purged of proprietary data prior to turn-in or disposal IAW the PLCO/KO.

3.1.7 Contractor may be held liable for the loss, damage or destruction of Government property in event of negligence or willful misconduct. The utmost care will be given to the preservation of Government property. The contractor will implement a system in which employees can report fraud waste and abuse to their supervisors without fear of retribution. Contractor will also brief all employees on the procedures for reporting via the Governmental programs.

3.1.8 Loss of any sensitive item will indicate a material weakness in the contractor’s method of accounting for equipment and will revoke the Government’s assumption of risk. Additionally, the KO may revoke the Government’s assumption of risk (see FAR 45.104) if the property administrator determines that the contractor’s property management practices are inadequate and/or present an undue risk to the Government. In the event that any sensitive or CCI Government property furnished to, or acquired by the contractor is lost, damaged, destroyed or stolen, the contractor shall notify the COR in writing within one hour of discovery of loss. The notification must contain a description of the item, serial number and last known location. All loss shall be reported IAW 52.245-1 and approved contractor procedures.

3.2 Emergency and Rescue: RESERVED

3.3 Telecommunications/Utilities: RESERVED

3.4 Government Owned Vehicles RESERVED

3.5 GFE Tools, Hand Tools, Equipment; Test, Measurement and Diagnostic Equipment (TDME) Calibration Services RESERVED

3.6 Government Furnished Facilities and Real Property: RESERVED

3.7 Government Furnished Services: RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The contractor shall include The System Upgrade Agreement II (SUA II) service which provides public safety radio system release updates on a consistent, budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In addition, SUA II keeps Yuma Proving Grounds’ ASTRO 25 network compatible with expansion elements as well as new products and features.

4.4 Vehicles and Equipment: The Contractor shall provide all tools, test and safety equipment required in order to perform the O&M requirements of this TO.(i.e., multi-pair metallic, cable locator equipment, and fiber optic cable splicing test equipment and tools to include Firebird(s), TM-8(s), Ethernet signal testers capable of identifying CAT6 Ethernet cable defects and signal availability utilizing 802.1x standards to customer end user devices using Cisco Discovery Protocol (CDP), test equipment available for testing SONET transport equipment DS-0 through and OC192 (or higher) and Ethernet telecommunication systems up to 10GB, T1 testers such as TBERDs and Optical Time Domain Reflectometer(s) (OTDR) on site, for employees to support equipment and cable requirements).

4.5 Background Checks): RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: Contractor shall provide non-personal services. This service must provide maintenance repair services on all parts of the infrastructure to include radio repeaters, servers, routers, switches, consoles, voice logging recorders and playback stations. Onsite infrastructure response, diagnostics, and restoration. It also must provide software updates, applicable Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) updates, and security patches for Windows, UNIX, Solaris10 and Linux Red Hat Servers as well as antivirus updates for UNIX and Symantec that are pre-tested on an Astro 25 system. The Contractor shall analyze cybersecurity scan results and submit findings to the Government.

5.2 Tasks: Tasks consist of the following:

5.2.1 On-Site Infrastructure Response: The contractor shall provide Motorola Solutions’ On-site Infrastructure Response service which provides incident management and escalation for on-site technical service requests. This service will be required during unscheduled system outages. The service shall be delivered by Motorola Solutions’ Centralized Managed Support Operations (“CMSO”) organization in cooperation with YPG LMR maintenance personnel and the oversight of YPG system administrator. The dispatched field service technician will travel to Yuma Proving Ground to restore the system in accordance with Technical Exhibit A: Standard Priority Level Definition and Response Times. For P1 and P2 service requests, the contractor shall respond within 4 hours of notification. The contractor shall be allowed no later than 1-hour deviation to response time and no more than 2 deviations per month. For P3 occurrences, the contractor shall respond within 8 hours of notification. The contractor shall be allowed no more than 2-hour deviation to response time and no more than 2 deviations per month. Motorola Solution’s Onsite Infrastructure Response shall have the following Motorola Solution responsibilities:

-Receive service requests.

-Create an incident when service requests are received. Gather information to characterize the issue, determine a plan of action, and assign and track the incident to resolution.

-Dispatch a field service technician, as required by Motorola Solutions’ standard procedures, and provide necessary incident information.

-Provide the required personnel access to relevant YPG information, as needed.

-Motorola Solutions field service technician shall perform the following on-site:

Run diagnostics on the infrastructure component.

Replace defective infrastructure component.

Provide materials, tools, documentation, physical planning manuals, diagnostic and test equipment, and any other material required to perform the maintenance service.

If a third-party vendor is needed to restore the system, the vendor shall be accompanied onto YPG.

Verify with YPG LMR personnel that restoration is complete or system is functional.

Escalate the incident to the appropriate party upon expiration of a response time.

-Close the incident upon receiving notification from the YPG LMR personnel or Motorola Solutions field service technician, indicating the incident is resolved.

-Provide incident activity status changes to YPG LMR personnel within 30 minutes of status change. Provide incident activity reports (Deliverable #1) to YPG LMR personnel upon incident closure.

5.2.2 Remote Technical Support: The Contractor shall provide Remote Technical Support for infrastructure issues that require specific technical expertise. Experienced technical support specialists will be available 24/7, 365 days a year to consult with Yuma Proving Ground to help diagnose, troubleshoot, and resolve infrastructure issues. Service Desk maintenance procedures and incident resolution techniques shall be based on ISO 9001 and TL 9000 standards. Support specialists will be allowed no later than 30 minutes to respond upon request and no more than 2 deviations per month.

5.2.3 Network Hardware Repair with Advanced Replacement: To restore YPG’s ASTRO 25 network components if they malfunction, the contractor shall repair Motorola Solutions-provided infrastructure equipment. This includes select third-party infrastructure equipment supplied by Motorola Solutions. The Contractor shall ship and return repaired equipment, and will coordinate the repair of third-party solution components.

To reduce the impact of a malfunction, the Contractor shall exchange malfunctioning equipment with Advanced Replacement units or Field Replacement Units (FRU). The Contractor repair depot will diagnose and repair malfunctioning components, and once repaired, add those to the depot’s FRU inventory. Replacement components will remain in YPG’s ASTRO 25 network to maintain continued network functionality. This will be required on all diagnosed equipment failures. There’s no deviation allowed.

5.2.4. Security Update Service: Commercial security software updates are often designed without consideration for specialized systems like radio communications networks. These updates may inadvertently disrupt ASTRO 25 network operations and functionality.

To minimize cyber risks and software conflicts, the Contractor shall provide the Security Update Service (SUS). With this service, the Contractor shall deploy antivirus and operating system security updates on an ASTRO 25 network in a dedicated information assurance lab to test and validate them for use with ASTRO 25 networks.

The Contractor shall test whether applying these security updates degrades network service. If an update degrades performance, the Contractor shall search for a solution or workaround to address the issue before releasing that update.

With SUS, the Contractor shall provide tested updates on Yuma Proving Grounds’ ASTRO 25 network to the YPG LMR personnel for deployment. If there are any recommended configuration changes, warnings, or workarounds, the Contractor shall provide detailed documentation on a secured extranet website. The updates and documentation shall be provided within 10 days of availability (Deliverable #2). The contractor shall be allowed no more than a 4-day deviation and 2 deviations per month.

5.2.5. Annual Preventive Maintenance: The Contractor shall annually test and service network components no later than September 15th of each year. Qualified field technicians shall perform routine hands-on examination and diagnostics of network equipment to keep them operating according to original manufacturer specifications. This shall be performed under the oversight of YPG system administrator. The contractor shall be allowed no more than 30 days’ deviation and no more than 2 deviations per year.

5.2.6. Quarterly STIGS: On a quarterly basis, the Contractor shall assess new STIGs for Microsoft Windows, Red Hat Enterprise Linux (“RHEL”), and ESXi. the Contractor shall perform this service in each quarter that DISA releases applicable STIGs. The Contractor shall produce a STIG update to apply changes recommended by STIG guidelines to YPG’s ASTRO 25 system (Deliverable #3). These updates include automated script files, instructional documents, or a combination of both to implement recommended STIG changes. The Contractor shall test STIG updates using relevant Information Assurance Labs. Once an update is tested and ready for deployment, the Contractor shall upload it to a secure website, and notify the YPG by email to log-in, download available update files, and deploy them. STIG updates will be provided during each Julian quarter. The contractor shall be allowed no more than 45 days’ deviation and no more than 2 deviations per year.

5.2.7. Vulnerability scanning: Vulnerability scanning provides compliance data by identifying security vulnerabilities and missing patches. The contractor shall provide the government an integrated scanning hardware solution and provide scan result mitigation and remediation.

5.3 Service Contract Reporting (SCR):

5.3.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Land Mobile Radio Maintenance via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract Report. Each service contract which meets the FAR Subpart 4.303 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

· Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

· Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: All information provided by the Contractor shall be accurate, complete, and not exceed suspense dates noted in corresponding paragraph above.

AQL: 100% Compliant

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List:

7.1 Technical Exhibit A – Standard Priority Level Definitions and Response Times

7.2 Attachment 1 – Performance Requirements Summary

7.3 Attachment 2 – Deliverables Schedule

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

TECHNICAL EXHIBIT A

Standard Priority Level Definitions and Reponses Times

Incident Priority Incident Definition On-site Response Time Core:

Core server or core link failure. No redundant server or link available.

Sites/Subsites:

Primary site down. Two RF sites or more than 10% of RF sites down, whichever is greater.

Consoles:

More than 40% of a site’s console positions down.

Conventional Channels:

Conventional Channel Gateways (CCGW) down without redundant gateways available.

Security Features:

Security is non-functional or degraded.

Core:

Core server or link failures. Redundant server or link available.

Consoles:

Between 20% and 40% of a site’s console positions down.

Sites/Subsites:

One RF site or up to 10% of RF sites down, whichever is greater.

Conventional Channels:

Up to 50% of CCGWs down.

Redundant gateways available.

Network Elements:

Site router, site switch, or GPS server down.