Draft Performance Work Statement - PM and Repair of RO and DI Water Systems.docx

B.3 Performance Work Statement

SAN FRANCISCO VETERANS AFFAIRS HEALTH CARE SYSTEM (SFVAHCS)

Preventative Maintenance and Repair of Reverse Osmosis and De-Ionized Water Systems

1.0 Objective

1.1 Contractor shall provide all labor, materials, supplies, equipment, parts, and transportation necessary to provide preventive maintenance inspections and emergency repair service for the Government-owned Reverse Osmosis Filter Systems and De-Ionized Water systems located at the Main Campus, 4150 Clement St. San Francisco, CA 94121, and the Mission Bay facility, 1700 Owens St., San Francisco, CA 94158

1.2 This contract does not include service calls needed to provide repairs and replacement parts as a result of accident, abuse, misuse or negligence by the Government.

2.0 Period of Performance

2.1 The Period of performance shall be Base year plus four option years.

3.0 Location

3.1 Services shall be performed at the SFVAHCS, 4150 Clement St., San Francisco, CA 94121, and the Mission Bay facility, 1700 Owens St., San Francisco, CA 94158.

4.0 Preventative Maintenance Requirements

4.1 The Contractor shall furnish all necessary labor, materials, parts and transportation to provide Preventive Maintenance Inspections for the Government owned water and filtrations systems including:

Main Campus – 4150 Clement St., San Francisco, CA.

a) Reverse Osmosis systems, filters and associated treatment system in Bldg. 1

b) Deionized Water system, Bldg. 2 basement.

c) Reverse Osmosis system, filters and associated treatment in rm. B4, Bldg. 12.

Mission Bay Campus – 1700 Owens St., San Francisco, CA.

d) Lab Animal Watering System DI Tanks

e) Room 338 DI Water System

f) Room 356 DI Water System

g) Room 361 DI Water System

h) Room 474 DI Water System

i) Room 478 DI Water System

4.2 The Contractor shall ensure that preventative maintenance and repair services are in compliance with National Fire Protection Association Standard NFPA 99 (Electrical Equipment in Healthcare Facilities).

4.3 The Contractor shall furnish all labor, tools, materials, equipment and transportation in order to maintain and service Government owned water filtration system (automatic two-bed deionizer system) and its associated equipment (i.e. pumps, UV sterilizer, carbon filters, controls, etc.) in accordance with manufacturer’s guidelines and recommended procedures.

4.3.1 The Contractor shall furnish, at no additional cost to the Government, all equipment, parts, and materials necessary to ensure their proprietary systems are fully compatible with existing Government owned systems.

4.4 All water systems must meet AAMI Standards and ANSI/AAMI RD62, ANSI/AAMI RD52, and ANSI/AAMI RD47 standards.

4.5 Preventive Maintenance will follow the manufacturer’s specifications and include all mechanical and electronic parts, electrical safety testing (when applicable), lubrication, adjustments, calibration, testing and replacement of faulty parts (within scope of this contract) and parts which are likely to fail at no additional charge to the Government.

4.6 Contractor shall be required to furnish a complete checklist of items that are to be accomplished under the preventative maintenance service.

4.7 Reverse Osmosis Systems

4.7.1 Quarterly Preventative Maintenance – system inspection and system check.

4.7.2 Annually - Replace reverse osmosis membranes once a year

4.7.3 Quarterly – replace three pre-treatment filters.

4.7.4 Three times a year – Sanitation of the water loop. Performance shall be done on weekends.

4.8 De-ionization (DI) Systems

4.8.1 On a Quarterly basis, the Contractor shall perform bacterial analysis of the treated water to check the following:

a) Silica (MO/L)

b) Conductivity (MMHOS/CM)

c) PH

d) Iron (Fe)

e) C.O.D. (Permanganate)

f) Nitrate (N)

g) Calcium

h) Magnesium

i) Sodium

j) Chloride

4.8.2 On a Monthly basis, the Contractor shall take three (3) water samples from the Water filtration system. Samples are to be taken from random locations throughout bldg.2 and HDU.

Samples are to be analyzed as follows:

a) Silica (MG/L)

b) Conductivity (MMHOS/CM)

c) PH All water systems must meet AAMI Standards and ANSI/AAMI RD62, ANSI/AAMI RD52 .

4.8.3 Annual – replace two UV lamps and replace the reverse osmosis membranes.

4.8.4 The Contractor shall sterilize the entire system three (3) times per year. The sterilization work shall be performed only on weekends. The system shall be tested before it is put back into operation.

4.8.5 Quarterly – replace the .2 & 1-micron filter elements.

5.0 Parts

5.1 This contract includes labor for parts replacement as required on an exchange or new parts basis. Parts shall be supplied at the rates shown in Section B, Items listed for both units and shall not be purchased or installed without advanced approval of the COR.

5.2 All defective parts that are replaced become the property of the vendor and disposal is their total responsibility.

5.3 All parts included and installed under this contract shall be factory authorized replacement parts (OEM certified), unless reconditioned or refurbished parts are authorized by the POC and meet manufacturer’s specifications and quality assurance.

5.4 Contractor shall maintain sufficient stock and/or parts must be available for overnight delivery.

5.5 Replacement parts include all items except consumable supplies as listed below.

a. Parts excluded from this contract are: NA

b. Excluded Services: Contractors shall not be obligated to provide services under this contract for damage to, or destruction of, equipment covered where damage or destruction is:

1. The result of or caused by, fire or explosion of any origin as a result of riot, civil commotion, aircraft, war or any act or terrorism, or any act of nature including, but not limited to, lightning, windstorm, hail, flood or earthquake.

2. Caused by VAMC misuse or abuse or such equipment by contamination due to spillage, interpretation of data, installation of unauthorized field modifications or accessories not listed or included in this contract.

5.6 The Contractor shall give reasons for excluding services and/or extra charges due to these problems in writing to the VAMC within three (3) days of completion of work.

5.7 Failure to provide this information will nullify such charges and the Contractor shall be responsible for them.

5.8 No equipment shall be removed from the VAMC owned equipment due to these conditions without the written consent of the Contracting Officer.

5.9 If the Contractor maintains that the problem is with reagents, calibrators, operator error or controls, the burden of proof shall be on the Contractor.

5.10 If the equipment is found to be at fault, the Contractor shall pay for all test or services sent by the VAMC while equipment is inactive during the dispute period.

5.11 The Contractor shall be responsible for enacting service recalls/hazard alerts published by the manufacturer or reporting body at no extra cost to the Government.

5.12 The Contractor shall obtain authorization from the Contracting Officer of the POC Designee for any repairs required outside the normal administrative working hours and will be invoiced separately.

5.13 Separate travel charges will not be accepted for overtime work that is begun during regular hours.

6.0 Repairs

6.1 During normal working hours the Contractor shall respond via telephone within two (2) hours. If Contractor is required on site response time shall be within twenty-four (24) hours after receipt of call from the COR and/or his/her designee.

6.2 LABOR: Time allowance for such work shall be actual hours or direct labor necessary to complete the job and is to be reconciled with any job ticket or other documentation.

Transportation charges for repairman shall not be billed or paid under a resulting contract.

6.3 PARTS: Successful offeror may be required to furnish, when parts are required under the above schedule, acceptable documentation which would show that parts furnished to the Government were obtained at the lowest reasonable cost available. Such documentation may include (a) copies of suppliers’ invoices for parts furnished to the Government; (b) records of payments to suppliers; (c) documented or written quotations for parts and (d) other documentation that parts were obtained at the lowest cost available.

6.4 ESTIMATES: Successful offeror shall be required to submit an estimate on any work to be performed under this schedule. This estimate is to be submitted prior to performing any work and is to be submitted to the Contracting Officer’s Representative (COR). The Contracting Officer shall determine if such work shall proceed.

6.5 Service and parts required as a result of accident, abuse, misuse, or negligence by other than the Contractor or his/her representative, are not included as part of the Preventative Maintenance Inspections and normal service requirements. Repairs shall be authorized and paid by separate purchase order as determined by the Contracting Officer.

a. First hour or less – per repairman

b. Each additional ¼ - hour or less per repairman

c. Furnishing of required replacement parts at list price less trade discount or government rate.

7.0 Emergency Repairs

7.1 This Contract shall include unlimited Emergency calls.

7.2 The Contractor shall provide a twenty-four (24) hour emergency telephone number for repair service.

7.3 The Contractor shall provide emergency replacement of tanks within 24 hours after notification by the Contracting Officer or the POC after normal business hours.

7.4 The Contractor shall report to the VA Police upon arrival, if after business hours.

7.5 The Contractor shall commence on-site performance for unlimited emergency service within 24-hours due to equipment malfunction, Monday through Friday, excluding Federal holidays, between the regular business hours of 8:00 am to 4:30 pm.

7.6 The Contractor will have equipment functioning to manufacturer’s specifications within 72 hours of original call from the Engineering Service Office.

7.7 Upon completion of the emergency repair, the Contractor shall submit to Engineering Service a service report indicating what repairs, service, calibration, etc. were performed.

7.8. Each Service Ticket shall at a minimum, document the following data legibly and in complete detail:

a. Name of Contractor

b. Name of technician who performed services

c. Date, Time(start/end), equipment downtime and hours-on-site for service call.

d. VA PO (purchase order) #s covering the call, if outside normal working hours.

e. Description of problem reported by POC/User

f. Identification of equipment service: Inventory ID#, manufacturer’s name, device name, model #, serial# and any other manufacturer’s identification numbers.

g. Itemized description of service performed including: Labor and travel, parts (with part #s) and materials and circuit location of problem/corrective action.

h. Signatures:

1. Technician performing services described

2. VA employee who witnessed service described.

7.9. This report shall be signed by the using service designee attesting that the equipment is in satisfactory working and is functioning at the acceptable level of performance. A copy of this report can be made at the Engineer Service Office (Building 6, Ground Floor, Engineering Suite) when the Contractor signs out.

7.10. The Contractor shall be advised payment will be withheld pending resolution of any of the following:

a. No service report was submitted.

b. A service report was submitted but was not legibly written.

c. A service was not signed by the proper VA representative or

d. A service report was not presented to or made available to Research Service at the time of the service.

7.11 Contractor must respond verbally to COR or HDU staff within one hour.

7.12 Contractor must be on site within four hours of initial call by San Francisco, CA Medical Center (SFVAMC). If repairs cannot be completed within eight hours of initial call, (SFVAMC) Contractor must provide an emergency “deionization skid”. (platform on rollers consisting of deionization tanks and conductivity sensors. The skid will provide AAMI quality water while repairs are made)

7.13 Any Government property damaged by the Contractor’s personnel shall be replaced by Government at the contractor’s expense within 48 hours after the damage occurs. The COR or his/her designee will have final approval of all repairs and/or replacements due to damage prior to commencement of work. Prior to commencement of work, the contractor shall make a visual inspection of water system. All existing damages shall be reported to the COR.

8.0 POINT OF CONTACT

8.1 Jesse Wommack, Utilities Supervisor will be assigned as COR for this contract.

9.0 SAFETY REQUIREMENTS

9.1 The Contractor shall comply with applicable federal, state and local safety and fire regulations and codes, which are applicable to the work, required under any contract resulting from this solicitation. The contractor shall keep abreast of and comply with changes in these requirements and codes applicable to the contract. The contractor shall keep abreast of and comply with changes in these requirements and codes applicable to the contract. The contractor shall comply with all applicable OSHA standards including but not limited to 29 CFR 1926.450,451, and 503.

9.2 Technical literature and/or description of all materials, equipment, tools and Material Safety Data Sheets (MSDS) for all chemicals, solution, cleaning agents, etc, that will be used by the contractor shall be furnished to the COR or his/her designee, for approval by the Safety Officer prior to the start of work by the contractor’s personnel.

9.3 Immediately correct any fire and safety deficiencies caused by his/her personnel. If the contractor fails or refuses to correct deficiencies promptly; the Contracting Officer may issue a Stop Work Order that will stop all or any part of the work, and hold the contractor in default of the contract.

9.4 Take such safety precautions as the Contracting Officer or his/her designee may determine to be reasonable necessary to protect the lives and health of the occupants of the building and the contractor employees. The Contractor shall provide OSHA approved Personal Protection Equipment (PPE) for his employees.

9.5 Contractor personnel shall follow all applicable facility policies concerning fire/disaster programs. The Contracting Officer or his/her designee shall notify the contractor of any noncompliance with the forgoing provisions and the action to be taken. The contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. Such notice when served on the contractor or his/her representative at the site of the work shall be deemed sufficient for the purpose aforesaid.

10.0 SERVICE REPORTS

10.1 For service repairs or services that will be performed during normal working hours, the Contractor’s service representative shall report upon arrival to the COR or his/her designee.

Upon completion of the work, the Contractor’s service representative must report in person to the COR and must present a copy of his/her filed service report signed by the service using the equipment. This report must reflect the date and time of the service, name of company, contract number, and the name of the Contractor’s service representative. As a minimum, this report must contain a detailed description of any services or repairs performed from the list of equipment and must also include a listing of replacement parts, when applicable. The report shall also include any Contractor recommendations necessary to maintain the equipment in the best possible operating condition. Preventative maintenance procedures followed shall be thoroughly documented in detail on the service report.

10.2 For repairs or services required during other than normal working hours, the Contractor’s service representative is not required to report upon arrival to the COR prior to commencement of work. However, he/she is still required to complete his/her field service report and sent it to:

Chief, Engineering Service (138) Department of Veterans Affairs Medical Center 4150 Clement St.

San Francisco, CA 94121

FAX: 415-750-6955

NOTE: BOTH THE CHECK IN AND CHECKOUT PROCEDURES DEFINED ABOVE

ARE MANDATORY AND SHALL BE STRICTLY ENFORCED. ********PAYMENT

OF INVOICES MAY BE DELAYED IF THE APPROPRIATE REPORTS ARE NOT

PROPERLY COMPLETED AND ARE NOT SUBMITTED TO THE ENGINEERING

SERVICE AS REQUIRED ABOVE. ALL DOCUMENTS MUST BE SIGNED FOR

PAYMENT BY BOTH PARTIES (ENGINEERING AND CONTRACTOR).**********

10.3 Sanitation and Sterilization results and reports shall be turned in to the COR upon completion of work.

10.4 Water testing samples proving AAMI Standards and ANSI/AAMI RD62, ANSI/AAMI RD52, and ANSI/AAMI RD47 standards shall be turned into the COR upon completion of work.

10.5 After completion of PM or emergency service, contractor shall notify the service of completion and service will verify completion of work and sign the service ticket. A copy of the service ticket will be returned to the COR (or Engineering Service). Failure to follow these procedures may result in delay of or nonpayment.

10.6 The Contractor shall during each maintenance, repair and emergency service call, provide maintenance service tickets forms and obtain signatures from the point of contacts listed below:

Jesse Wommack, Utilities Supervisor 415-221-4810 x 26421 Anthony Oakley, Operations Manager 415-221-4810 x 26448 Duty Engineer (after hours) 415-221-4810 x 22009

11.0 HOURS OF WORK

11.1 Whenever possible service for preventive maintenance inspections and emergency repairs shall be provided during normal working hours of 8 am to 4:30pm PST, Monday through Friday, except Federal Holidays and weekends (see Paragraph C.6. for only on weekends work). All exceptions are to be provided in advance by the COR to the contractor.

11.2 Sanitation of the water loop on the reverse osmosis systems and de-ionized water system shall be done on weekends.

11.3 Federal Holidays observed by the United States Government are as follows: New Year’s Day; Martin Luther King Jr.’s Birthday, President’s Day; Memorial Day; Independence Day;

Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day; and any other day officially declared by the President of the United States to be a federal holiday.

12.0 FAILURE TO RESPOND

12.1 Failure to perform any of the services set forth in this contract shall be considered grounds for invoking FAR Clause 52.249-8 Default (Fixed-Price Supply and Service) APR 1984.

13.0 PERFORMANCE

13.1 All work performed under this contract shall be accomplished in accordance with manufacturer’s instructions, including but not limited to adjustments, calibrations, lubrications, cleaning, testing, replacement of worn or defective non-consumable parts, etc., required to keep the equipment in good operable conditions.

14.0 ADDITIONAL SERVICE

14.1 Contractor guarantees all equipment covered in this contract shall be in optimum working condition at the contract expiration date provided that the Contractor is notified of any deficiencies at least one (1) day before the contract expiration date. Any changes, updates or retrofits made on any components or systems shall be annotated on station equipment manuals or records. Service shall also include recording all routine work and corrections on repair work in the equipment logs.

15.0 AUTHORIZED SERVICE

15.1 Only those services specified within are authorized under this contract. Before performing any service or repairs of a non-contract nature (See Schedule “D”), contact the COR or his/her designee who will then contact the Contracting Officer. Any additional work involving time and /or money outside of the scope of work that is not authorized by the contracting officer shall be at no cost to the Government. The Contractor is cautioned that only the Contracting Officer may authorize additional services or repairs, and that reimbursement will not be authorized unless prior authorization is obtained.

16.0 DISCONTINUANCE OF SERVICE

16.1 The Government reserves the right to terminate service on the equipment meeting replacement criteria upon thirty (30) calendar days written notice to the Contractor. Any current charges shall be settled on a prorated basis if the contract is terminated min-month.

17.0 OPERATOR’S MAINTENANCE

17.1 The Contractor’s service representative shall provide instructions to operators of the equipment on the daily, weekly, and monthly cleaning and lubrication requirements.

18.0 MAINTENANCE PROCEDURES

18.1 The Contractor shall provide a listing of procedures to be performed during regular scheduled inspections to the COR or his/her designee at the beginning of the contract period.

19.0 QUALIFICATIONS OF COMPANY SERVICE ENGINEER:

19.1 Offers will be considered from contractors who are regularly established in the water treatment business, and who, in the judgment of the Contracting Officer are financially responsible and able to show evidence of their reliability, ability, experience, equipment, facilities and personnel directly employed or supervised by them to render prompt and satisfactory service.

19.2 The contractor shall be responsible to obtain all necessary insurance, licenses and/or permits to perform this work and shall present such at time of offer. The contractor shall provide to the Contracting Officer certification that he/she is in compliance with the requirements of the California Worker’s Compensation Act. Workers Compensation and Employers Liability:

$100,000.00, General Liability $500,000.00 per occurrence.

19.3 Only qualified service engineers trained in the repair and maintenance of the equipment listed herein shall be utilized in the performance of this contract. Contractor must furnish evidence of training when requested by the Contracting Officer.

19.4 Each Contractor Employee (Service Representative) assigned to provide services under this contract shall have the following minimum qualifications:

a) At least one year’s experience maintaining equipment listed in Section 4 of this contract.

b) Formal training at manufacturer or manufacturer approved schools on the equipment listed in Section 4 of this contract.

19.5 All Contractor service representatives performing services shall wear identification badges.

19.6 A current list of all Contractor Employee(s) qualified to work under this contract as Service Representatives (evidence of experience and training reviewed by Contracting Officer) shall be maintained by the Contractor and new copies distributed to the Point(s) on Contact when changes occur.

Security Clearances. All contracted staff must complete a security background check and fingerprints before commencement of work. Email notifying contracting authorization to proceed will be sent through VA Office of Security.

19.7 Government Badges. The COR will coordinate the issuance of required access badges to Contractor personnel. Contract personnel shall wear identification badges provided by the Government at all times when performing. Badges shall be worn on the outer garment, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

19.7.1 Government issued identification badge remains the property of the Government and shall be returned to the issuing office or other designated Government personnel upon transfer of Contractor employees from the contract.

19.8 All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public or Congress that they are Government Officials. They must also ensure that all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

19.9 Safety/Security Requirements. The Contractor shall comply with all applicable federal state and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term on the contract.

19.10 All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data.

19.11 The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the COR.

19.12 Standards of Conduct

19.12.1 Conduct of Personnel. Contractor personnel shall conduct themselves in a professional manner (i.e. timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. The hospital director or designated representative has the authority to bar individuals from the Government facility. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this SOW.

The Government shall not reimburse the Contractor for travel and other expenses associated with the removal of personnel.

19.12.2 Contractor personnel are not authorized to carry or possess personal weapons to include, but not limited to, firearms and knives with a blade length in excess of three inches, while assigned under this contract.

19.12.3 Working Attire and Appearance. Contractor personnel shall present a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities.

19.13 The Government reserves the right to review Contractor personnel qualifications. Upon request, resumes shall be provided to the Contracting Officer prior to clearance approval, for review and acceptance by the COR. The intent is verification purposes and not for the Government to become the hiring authority.

19.14 The contractor shall comply with all applicable OSHA standards including but not limited to 29 CFR 1926.450,451, and 503.

19.15 Technical literature and/or description of all materials, equipment, tools and Material Safety Data Sheets (MSDS) for all chemicals, solution, cleaning agents, etc., that will be used by the contractor shall be furnished to the COR or his/her designee, for approval by the Safety Officer prior to the start of work by the contractor’s personnel.

19.16 Immediately correct any fire and safety deficiencies caused by his/her personnel. If the contractor fails or refuses to correct deficiencies promptly, the Contracting Officer may issue a Stop Work Order that will stop all or any part of the work, and hold the contractor in default of the contract.

19.17 Take such safety precautions as the Contracting Officer or his/her designee may determine to be reasonable necessary to protect the lives and health of the occupants of the building and the contractor employees. The Contractor shall provide OSHA approved Personal Protection Equipment (PPE) for his employees.

19.18 Contractor personnel shall follow all applicable facility policies concerning fire/disaster programs. The Contracting Officer or his/her designee shall notify the contractor of any noncompliance with the forgoing provisions and the action to be taken. The contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. Such notice when served on the contractor or his/her representative at the site of the work shall be deemed sufficient for the purpose aforesaid.

20.0. APPLICABLE DOCUMENTS

The following laws, regulations, policies, and procedures in effect on date of contract issuance and all subsequent changes or updates apply:

FAR Federal Acquisition Regulation VAAR Veterans Administration Acquisition Regulation VAHCS Medical Center Memorandums (MCMs) AAMI TIR34:2014 (R2017) Water for the reprocessing of medical devices AAMI 23500:2014 Guidance for the preparation and quality management of fluids for hemodialysis and related therapies AAMI 11663:2014 Quality of dialysis fluid for hemodialysis and related therapies AAMI 26722:2014 Water treatment equipment for hemodialysis applications and related therapies AAMI 13959:2014 Water for hemodialysis and related therapies

20.1 Glossary. Acronyms used in this SOW are listed below for easy reference:

COR Contracting Officer’s Representative POC Point of Contact SOW Statement of Work PWS Performance Work Statement **Labor and materials not included in preventative, routine, and emergency repairs and/or maintenance.

20.2 Service and parts required as a result of accident, abuse, misuse, or negligence by other than the Contractor or his/her representative, are not included as part of the Preventative Maintenance Inspections and normal service requirements. Repairs shall be authorized by the COR through the Contracting Officer.

a. First hour or less – per repairman

b. Each additional ¼ - hour or less per repairman

c. Furnishing of required replacement parts at list price less trade discount or government rate.

21.0 PERFORMANCE STANDARDS AND QUALITY MEASUREMENT

21.1 Quality Assurance Surveillance Plan (QASP). The Contractor shall perform a QASP IAW AAMI TIR34:2007 to ensure water quality.

21.2 The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The method of surveillance will be by random inspection.

21.3 The QASP and its performance objectives are as follows:

PWS

Para.

Performance Objective Performance Standard Acceptable Quality Level Surveillance Method

Consider For Option Year Renewal

all routine and preventative maintenance of the Deionization Sterilization Water Systems All routine and preventative maintenance must be completed as listed frequency and water sample levels at <100 CFU/mL,

0.25 eu/LAL, and AAMI Standards for all Heavy Metals.

Ensure project is completed IAW VA Regulations & Policies.

All maintenance must meet VA, AAMI, and other regulatory agency regulations & policies.

Random inspection conducted by the COR and/or customer comment.

Periodic sampling and testing of water may be conducted in-house.

Below AQL, nonacceptance Of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL.

The Contractor will have two (2) workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with SOW, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action.

Yes

all repairs of the Deionization Sterilization Water System.

All repairs must be completed as requested.

Ensure project is completed IAW VA Regulations & Policies.

All maintenance and repairs must meet VA regulations & policies.

Random inspection conducted by the COR and/or customer comment.

Below AQL, nonacceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL.

The Contractor will have two (2) workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with SOW, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action.

Yes

Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

· Tungsten e-Invoice Setup Information: 1-877-489-6135

· Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

· FSC e-Invoice Contact Information: 1-877-353-9791

· FSC e-invoice email: vafsccshd@va.gov CONTRACTOR’S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY THE GOVERNMENT. THESE LIMITATIONS APPLY WHETHER THE LIABILITY IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY.