DRAFT PERFORMANCE WORK STATEMENT for RFI.pdf

DRAFT PERFORMANCE WORK STATEMENT:

APPLIANCE REPAIR SERVICES ONBOARD MARINE CORPS BASE HAWAII,

AND VARIOUS LOCATIONS ON THE ISLAND OF OAHU, HAWAII

1. GENERAL REQUIREMENTS

a. This Request for Information is in regards to a potential contract to obtain APPLIANCE REPAIR

SERVICES FOR MARINE CORPS BASE HAWAII, AND VARIOUS LOCATIONS ON THE ISLAND

OF OAHU, HAWAII. This is not a final version of the Performance Work Statement that will be included in the Request for Proposals. This draft version is presented to seek input from interested parties. The final scope of this contract has yet to be determined, but it may include electric washers, electric dryers, kitchen ovens, gear washers, gear dryers (gas/ electric industrail sized units), and refrigerator/microwave combos.

b. Contractor shall provide maintenance and repair services for appliances at Marine Corps Base

Hawaii and various locations on the Island of Oahu, Hawaii. Service locations include Marine Corp Base Hawaii Kaneohe Bay, Camp H.M. Smith, and Puuloa Range. Services include all labor, equipment, transportation, tools, materials, parts and supplies, inspections, supervision, and administration to service and repair government appliances. Appliances shall consist of the following: electric washers, electric dryers, kitchen ovens, gear washers, gear dryers (gas/ electric industrail sized units), and refrigerator/microwave combos.

The following information is provided:

(1) Appliances to be serviced are listed in, Technical Exhibit G, *this is not an all inclusive list as the information on some makes/ models of the above listed appliances are still pending.

(2) Historical workloads are contained in, Technical Exhibit D *these numbers will be updated to the moste recent contracts information before the official posting.

(3) Maximum Repair Allowance (MRA) for each type of appliance is contained in, Technical

Exhibit F.

(4) The main functions included are:

(a) Maintenance Management

(b) Service Calls

(c) Shop Repairs

c. The Contractor shall be fully responsible for all recurring work regardless of the varying completion times for each task. The supplies or services to be furnished thereunder shall be delivered or performed within time frames specified and listed in Technical Exhibit E, after the date of each order placed, except that when the needs of the Government permit, orders may provide a longer time for delivery.

d. The technical specifications herein define the quality of maintenance and repair work to be accomplished under this contract. Where a specification is not directed, the Contractor shall perform maintenance and repair work to meet customs and practices of the trade and appliance manufacturer’s maintenance recommendations.

e. The Government reserves the right to acquire appliance repair services in additional buildings and for additional machines within the geographical area of Marine Corps Base Hawaii (MCBH) and other outline areas.

2. DEFINITIONS – TECHNICAL

If a task defined below encompasses other tasks also defined below, then the contractor shall submit charges only for the more inclusive task. For example, although cleaning may be separately chargeable, if a bench check is also performed, the cleaning shall be provided free of charge.

a. APPLIANCES: Appliances shall consist of the following: electric washers, electric dryers, kitchen ovens, gear washers, gear dryers (gas/ electric industrail sized units, and refrigerator/microwave combos. See Technical Exhibit G, for the listing of appliances.

b. APPLIANCE SERVICING: Work required to keep appliance in such condition that it is operational and may be continuously used safely for its intended purpose at its designated capacity or efficiency. Service is initiated by service calls.

c. BENCH CHECK (TEST): The purpose of the bench check is to ascertain the condition or serviceability of an appliance when it is unknown. The bench check consists of all actions necessary to thoroughly inspect government-furnished appliances to ensure that they are serviceable and in good operational condition in accordance with the manufacturer’s standards. The bench-check also includes any necessary cleaning. Generally, bench checks include physical hook-up, plug-in running appliances through all cycles, diagnosing malfunctions and documenting findings. Unless otherwise approved by the COR, bench checks are conducted in the shop. Actions necessary in the quarters to hook-up, install, and check operability are considered operational checks rather than bench checks and are normal tasks associated with repair requests.

d. CLEANING: Shall consist of actions necessary to make an appliance free of dirt, dust, mildew, bugs, food particles, lint, grease, cleaning solution, cleaning marks, and other foreign matter on all interior and exterior surfaces and be suitable for immediate use. Cleaning is usually accomplished as part of a bench test or shop repair, but may be ordered as a separate item for cleaning only.

e. COMPLETION TIME: The interval between the time the Contractor receives request for initial service and completion of the work order.

f. DD FORM 1574 (YELLOW TAG): Designates serviceable appliance.

g. DD FORM 1577-2 (GREEN TAG): Designates an appliance requiring shop repair.

h. DD FORM 1577 (RED TAG): Designates an unserviceable appliance identified for disposal.

i. EMERGENCY SERVICE CALL: Shall consist of repairing a defective appliance when the following conditions exist: See (Description of work and performance standards paragraph m).

j. FIELD: Term used to identify area away from Contractor’s shop.

k. MAINTENANCE EXPENDITURE LIMIT (MEL). Used to determine when an appliance shall be repaired in accordance with maximum cost authorized to be expended on the appliance according to its age.

(Also frequently referred to as “MAXIMUM RE PAIR AL LOWANCE (MRA)”. (See Technical Exhibit F).

l. OPERATIONAL CHECK (Op Check): Operational Check differs from a bench check insofar as it is not a diagnostic check whose aim is to troubleshoot or isolate malfunctions. The purpose of the op check is to ensure that a presumed operational appliance is, in fact, operational. Op checks are generally performed coincident to: (a) completion of repairs in the field or the repair facility. Other events may give rise to the need for op checks. Op check includes, physically hooking-up, plugging-in and running the appliance through cycles. No additional charge is associated with an op check. The op check is considered part of the underlying specific task (i.e. repair, etc.)

m. RESPONSE TIME. The interval between the time the Contractor receives request for initial service and the time the Contractor arrives on the scene for initial investigation.

n. SERVICE CALL. Consists of performing all necessary repairs to restore one (1) appliance to a serviceable condition in accordance with the manufacturer’s standards in the field when notified by the customer. Contractor shall not make a service call solely for replacement of washer fill hoses, and dryer vent hoses, unless directed by the COR or Contracting Officer. These items are the responsibility of the tenant.

Incidental issues regarding the facility that impact the effective operation of the appliance must be presented to the Barracks Duty personnel or Barracks Manager.

o. SHOP REPAIR. Consists of performing all necessary repairs to restore one (1) appliance to its intended purpose and working order in accordance with the manufacturer’s standard at the contractor’s shop or the location provided to them; including cleaning, bench check, preparation, and touch up of rust spots (no aerosol spraying required). All shop repair work must be approved by the COR based on justification presented by the contractor. It’s expected that the contractor maintain an inventory of fuequently used parts and tools sufficient to complete work on site. If available and of sufficient quality, contractor will utilize parts off of existing red tagged machines. “Cannibalization” of existing machines must be approved by the COR.

p. GOVERNMENT’S REGULAR WORKING HOURS The Government’s regular working hours are from 7:30 a.m. to 3:30 p.m. Mondays through Fridays, except Federal Holidays and other days specifically designated by the Contracting Officer.

(1) The Contractor shall perform maintenance, service and repairs during the following hours:

(a) Receive routine calls Monday through Friday (excluding Federal Holidays) 7:30 a.m. to 3:30 p.m.

(b) Perform routine services Monday through Friday (excluding Federal Holidays) 7:30 a.m. to 3:30 p.m.

(c) Receive calls and perform emergency services Monday through Friday (excluding Federal

Holidays) 7:30 am to 3:30pm

(2) Contractor shall not perform routine work outside of above hours without prior approval of the COR.

q. DELIVERY/INSTALLATION. Delivery/installation consists of performing all the necessary steps to set up a functioning washer, dryer, or double stack dryer and possibly the other appliances listed above.

Installation includes making of all necessary hook ups of vents, fill hoses, electrical connections/plugs and an operations check of the appliance in each major setting/cycle to ensure it is functioning properly. When hooking up a washer, fill hoses shall be installed and drain hoses secured. When hooking up a dryer, vent hose should be attached properly and directed to the designated area. The delivery/installation includes the removal and disposal of all packing and crating materials. Delivery and installation is covered in the costs of all shop repairs and new machine installations (routine repair).

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

a. Government-Furnished Facilities. The Government will provide the following facilities to the

Contractor without cost for shop space, vehicle parking, and storage. Old unusable machines may be maintained in the space to support parts requirements. The Contractor shall be responsible for physical security and cleaning maintenance of the Government furnished facilities. Vehicle maintenance and/or repair shall not be performed in any facilities provided by the government.

(1) The Contractor will have access to shop space in Building 209 throughout the contract period of performance at no additional cost. The shop space is secure space roughly 240 sq. ft.

b. Government-Furnished Materials. The Government will furnish materials as listed below.

(1) Reference and Technical Documents.

(a) Updated MRA for appliances. See Technical Exhibit F

(b) Current appliance listing at the start of the contract. See Technical Exhibit G

(c) DD Form 1574 Serviceable Appliance Tag (Yellow)

(d) DD Form 1577-2 Repairable Appliance Tag (Green)

(e) DD Form 1577 Unserviceable Appliance Tag (Red)

c. Availability of Utilities. The Government will furnish water, sewage service, and electricity at existing outlets and inlets required for the work to be performed under the contract at no cost to the Contractor. The Contractor shall provide adequate commercial telephone service for receiving and making calls. Services required by the Contractor, for which there are no available Government outlets shall be provided by the Contractor at no cost to the Government. The Contractor shall use Government-furnished utilities consistent with Marine Corps Base Hawaii energy conversation policies, during the contract performance period.

4. CONTRACTOR-FURNISHED ITEMS

a. The Contractor shall provide all labor, equipment, materials, tools, and manufacturer’s service/repair manuals and catalogs, support equipment, and supplies to perform the requirements of this contract.

b. The Contractor shall acquire materials, parts, and supplies in economical quantities, taking into consideration quantities required for the work. Materials, parts and supplies shall be purchased at the lowest price obtainable and be of a quality which will match the items to be replaced in quality.

c. The Contractor shall bill for reimbursable materials and parts each month at cost. The billing shall be supported by an itemized list by job order number of all reimbursable materials and parts used showing the number, unit cost, any manufacturer’s discounts and credits, and total cost. The Contractor shall maintain original delivery tickets, sales slips, or other documentation identifying items purchased under the cost reimbursement portion of this contract. All cleaning materials and supplies shall be provided by the Contractor at no additional cost to the Government. All purchase documents shall be available for KO review and audit.

5. DESCRIPTION OF PERFORMANCE WORK STANDARDS. The following standards apply to all working the contract.

d. Appliance Repair. Repair work includes all work necessary to restore a defective appliance to operating condition, as specified by the appliance manufacturer. Repair quality shall be equivalent to the original equipment in terms of the quality of the parts, materials, workmanship, and performance. Replacement parts shall conform to the appliance manufacturer’s design requirements, and shall provide comparable reliability and durability. The Contractor shall have enough spare parts on hand, to support 8 simultaneous defective appliances.

e. Appliance Removal. The Government will provide replacement appliances to the

Contractor for all appliances where the cost of repair exceeds the cost to procure a new machine or at the determination of the COR. The contractor will dispose of red tagged machines as determined by the COR and per section 5.r.

(1) When an appliance is to be replaced, the contractor shall be responsible for transporting the appliance to the specified locations. This work includes, but is not limited to hauling, connecting, plugging in, op check and placing the appliance in its final position.

(2) The contractor will deliver all appliances that have a green tag attached, from the barracks to delivery to Building 209, Marine Corps Base Property Control Division to be repaired by the contractor.

The yellow tag machines will be left in place to be fixed within the two-week timeframe and the red tag machines will be removed for disposal and replacement.

(3) Removed appliances shall be tagged with a green or red tag. All green tagged appliances shall be returned to Bldg. 209, MCBH, Kaneohe Bay unless otherwise directed by the COR.

f. Appliance Damage. Extreme caution shall be taken not to damage Government or private property. Any damage to property by the Contractor shall be repaired or replaced by the Contractor at the Contractor’s expense.

g. Appliance Inventory. The Contractor and the COR shall conduct a joint inventory of all

Government appliances waiting repair located in the repair facility not later than the morning of the start of the basic contract period. The Contractor shall sign a receipt for all such appliances. The Contractor and COR shall jointly determine the working condition of all appliances. Items of appliances not in working order shall be recorded. The COR will give disposition instructions (repair or salvage) and appliances shall be tagged immediately showing their disposition. The Contractor and COR shall certify their agreement on disposition. If the Contractor does not participate in the inventory, the Contractor shall accept as accurate, the listing of appliances provided by the Government.

h. Appliance Accountability. At completion or extension of the contract, the Contractor and the COR shall conduct a joint inventory of the appliances. The Contractor shall be liable for loss or damage to Government-furnished appliances in accordance with FAR 52.245-4 “Government Furnished Property (Short Form) (APR 1984). Compensation shall be effected either by withholding amounts owed to the Contractor or by direct payment by the Contractor; the method to be determined by the Contracting Officer. In the case of damaged appliances, the amount of compensation due the Government by the Contractor shall be the actual cost of repaid, provided such amount does not exceed the MRA (determined in accordance with the provisions of, Tech Exhibit F to this contract). In the case of appliances lost or damaged beyond economical repair, the amount of the Contractor’s liability shall be the depreciated replacement value of the appliance as determined by the Contracting Officer. Any failure of the Contractor to agree with such determination shall be treated as a dispute over a question of fact pursuant to the clause of this contract entitled “Disputes”.

i. CONTRACTOR CLEANUP. The Contractor is responsible for leaving the work area free of all repair debris, grease, dirt, oil, etc., when the job is completed.

j. BARRACKS. Contractor personnel shall not enter the barracks without checking in with the Barracks Duty personnel or Barracks Manager. They are also required to check out with the Barracks Duty personnel or Barracks Manager when they are done each day. Work completion will be signed off by the Barracks Duty personnel or Barracks Manager. Invoices will not be paid without sign off.

k. APPLIANCE MAINTENANCE MANAGEMENT. The Contractor shall provide the services of appliance maintenance management described below.

(1) BENCH CHECK. Appliances shall be connected to the utilities, and as a minimum, be checked for the items listed at TE3. Contractor shall ensure that appliances are operating in accordance with manufacturer’s specifications. Bench testing shall include cleaning. Bench checks shall not be performed on appliances that are known to be unserviceable unless directed by the COR. Bench check shall be part of the repair process and shall be performed at no additional charge to the government.

(2) After Bench Test, shop repairs required may be performed up to the MRA with the exception of appliances which must be approved by the COR.

l. SHOP REPAIR. Provide the services of an appliance maintenance repair shop to restore a defective appliance to its operating condition as specified by the appliance manufacturer to include bench check and cleaning. All requests for shop repair will be approved by the COR and based on justification that it is not in the Government’s interest to repair the machine on location. The contractor should carry sufficient parts and tools to complete work at the machine location. Shop Repairs will include all delivery and installation charges.

(1) When shop repair work is accomplished, all removed parts shall be secured together, tagged, and identified by part number, name, quantity, work order number, make, model and serial number of the appliance, and turned in to the COR. The Contractor shall mark the following information on yellow tag, DD Form 1574:

(2) Work Order Number, date of repair, kind of repair.

(3) The Contractor shall return repaired appliances to the ready line within ten (10) working days after receipt of request, cleaned, and in a condition suitable for immediate use.

(4) Work Control:

(a) Provide and maintain a record system for all phases of the appliance repair operation. It shall include, but not limited to the following:

(b) A service call job order log.

(c) All accountability records including the service job order log, purchased parts log shall be made available to the Government and will become the property of the Government upon termination or completion of this contract. The Government will furnish all Government forms. The Contractor shall furnish all other forms required by this contract.

(d) All Service Orders shall be turned in to the COR within three (3) working days of completion of work. Work accomplished in the shop shall be cross-referenced to the Service Order Log.

(e) Provide and Maintain materials, with enough parts and supplies to meet all the requirements for service calls. The contractor will have sufficient capacity and parts to support and repair up to 8 appliances concurrently. When an appliance cannot be repaired in the field due to non-availability of parts, the Contractor shall be responsible for the associated shop repair at no additional cost to the Government and shall meet the response and completion times stated in, Technical Exhibit E.

m. MAXIMUM REPAIRABLE ALLOWANCE (MRA)

(1) The Contractor shall be authorized to repair an appliance only if the total cost of repairs (including cost of service) does not exceed the maximum repairable allowance, (or at the direction of the Contracting Officer or COR, if the MRA is waived). See MRA Table, Technical Exhibit F.

(2) The COR will furnish to the Contractor, prior to contract start date, a list of appliances with their

MRA. Except for appliances in the shop, all appliances whose repair cost is below the MRA shall be repaired.

When repair cost exceeds the MRA, the Contractor shall place a Red tag on the appliance, in accordance with the technical provisions of the contract and shall obtain the necessary supply document (DD Form 1577) to indicate to the government that the appliance needs to be removed to recycling. The final decision to dispose of appliances will be made by the COR. The Government reserves the right to waive the MRA and direct repairs costing more than the MRA.

(3) Appliances whose repair cost is below the MRA shall be repaired in the field as service calls.

Appliances that require shop repair shall be repaired only after approval by the COR regardless of estimated cost to repair.

(4) The Contractor shall maintain a record of all repairs. One time repair costs shall not exceed those prescribed by Technical Exhibit F, without prior approval by the COR. The Contractor shall provide the COR with estimated repair costs for green-tagged appliances brought in from the field within eight (8) duty hours after appliance arrives in the shop.

n. RECEIPT OF SERVICE CALLS.

(1) The Contractor will be contacted by Base Property for appliance broken in the buildings (and any new Barracks constructed after this date to be notified by the COR) as presented in Exhibit G. The Contractor will be informed via phone or fax with the following information: date, building number, appliance type, model number, serial number, status and point of contact.

(2) Appointment System. Upon Receipt of a routine service call, the Contractor shall schedule an appointment time with the COR to respond according to the prescribed categories stated in Technical Exhibit E.

(3) Contractor’s Work Order for the barracks shall include the following information:

(a) Work order number

(b) Date/time work order received

(c Date/time machine inspected and tagged

(d) Type of tag machine received

(e) Type, make, model, serial number of appliance

(f) Description of repair needed

(g) Signature of repairman

(h) Signature of duty

o. SERVICE CALL.

(1) Response and completion times for routine and emergency service calls shall be completed in accordance with the response times as stated in, Technical Exhibit E.

(2) If the Contractor finds the building not available for a scheduled appointment, the Contractor shall leave a courtesy tag at the building duty desk or annotate the work order with the date and time the machine was not available and notify the Contractor’s desk clerk. The desk clerk shall notify the COR and coordinate with the Barracks Duty personnel or Barracks Manager and establish a new date and time for the work to be performed. A second attempt shall be made to complete the appointment. If the machine is not available the second time, the repairman shall leave a tag with the duty informing them that the appointment is cancelled and that the barracks manager will have to submit a new request. If the Contractor is unable to enter the barracks because of painting or other maintenance, the “not home” charge will be applied for each trip, vice each appliance. The Contractor shall notify the COR. Each trip that is validated as “not available” will be charged against a specified line item as applicable.

(3) The Contractor shall check as a minimum but not limited to the items listed on Technical Exhibit

3 for the appliance being serviced. The Contractor shall have the Barracks Duty personnel or Barracks Manager representative sign the work order, and record the date and time of completion. Repairs not completed within the response times as stated in Technical Exhibit E will be investigated and reported as such.

(4) The Contractor will have the Barracks Duty personnel or Barracks Manager sign the work order and shall fax/scan or drop off one copy to Base Property (Bldg. 209). Anytime a machine is green tagged, the contractor will give the duty a copy of the work order when removing the machine.

Replacement machines will be provided through coordination with the COR.

(5) The Contractor will have the Barracks Duty personnel or Barracks Manager sign the work order upon completion of the repairs and will provide Base Property a finished work order on all yellow and green tag machines.

p. EMERGENCY SERVICE CALLS

(1) Only the following Government personnel are authorized to approve, emergency services to be performed by the Contractor:

(a) Contracting Officer (normal working hours)

(b) COR (normal working hours)

(2) Types of Emergencies. The following are types of emergencies to be presented by the

COR:

(a) Washer or Dryer is inoperable with users clothing locked inside.

(b) Washer is causing the barracks to become flooded and as a result has created a safety hazard.

(c) Any other situation that might result in a health or safety hazard.

(d) When multiple appliances are inoperable at the same time. See also exhibit E.

(e) Until 1600 series buildings and building 503 are modernized or conditions change, the machines in these buildings will be identified as emergency service calls when they don’t work.

q. CLEANING.

(1) Cleaning shall include but not be limited to, removing panels or screens to clean dirt, dust, and residue from around motors and mechanical parts and blowers and heat element areas in all appliances.

(2) Cleaning is accomplished as part of the shop repair or bench test.

(3) The contractor, at no additional cost to the government, shall provide all cleaning materials and supplies.

r. PREPARATION FOR READY LINE.

(1) TAGS. All appliances placed in Contractor’s repair area shall be tagged by the Contractor with one of the following (Government-furnished) tags:

(a) DD Form 1574 (Serviceable), Yellow Tag

(b) DD Form 1577-2 (Repairable), Green Tag

(c) DD Form 1577 (Unserviceable), Red Tag

The Contractor shall complete the tags and firmly attach them to the appliances. Tags shall be removed as the status of the appliance changes. Yellow tags will remain on appliance for the life of the appliance and will serve as a record of repairs.

s. WARRANTY REPLACEMENT. The Contractor shall be responsible for exercising manufacturer’s warranties. Upon determination that the condition or deficient part(s) is warranty related, the Contractor shall contact the manufacturer or manufacturer’s distributor to support the machine repair and reimburse the costs associated. The Contractor will notify the COR regarding the warranty and support the administrative process as required. The Government will not be charged for warranty work or parts. Warranty work performed outside normal duty hours is considered a normal part of doing business the Government shall provide no additional compensation.

(1) STANDARD COMMERCIAL WARRANTY: The Contractor shall warrant his service as follows:

(a) Ninety (90) days for shop repairs, parts and labor

(b) Thirty (30) days for service calls parts and labor

If during the time frame that services are under warranty and the services performed are found to be defective or insufficient, the Contractor shall be required to perform all services, parts, labor, shop repair, & service calls related to returning the appliance to proper working order at no cost to the Government. The COR shall notify the Contractor of all defective services stated above and the Contractor shall take action to have these defective services corrected.

(2) PARTS/MATERIAL WARRANTY PERIOD: If any part/material fails within the manufacturer’s warranty period, the Contractor shall arrange for the replacement of the defective part/material on a no charge basis.

t. Non-Performance. The Contractor is expected to accomplish all the work as defined in these specifications. Work not performed in accordance with these specifications shall be considered non-conformance to the contract and shall be corrected in a timely manner.

u. DELIVERY/INSTALLATION. Response and completion time for routine delivery/installs shall be stated in Technical Exhibit E.

(1) The Contractor is responsible for delivery and installation of new and repaired appliances.

This includes removal and installation of appliances associated with picking up machines for shop repairs.

Contractors will replace old machines with working machines at no additional costs.

(2) The Contractor shall set all appliances in place and shall make all necessary hook ups of vents, fill hoses, electrical connections/plugs and an operations check of the appliance in each major setting/cycle to ensure it is functioning properly. When hooking up a washer, fill hoses shall be installed and drain hoses secured. When hooking up dryer vent, hose should be attached properly and directed to the designated area. The delivery/installation includes installation of the correct power cord. The delivery/installation includes the removal and disposal of all packing and crating materials.

(3) The Contractor shall use sufficient padding material when transporting appliances to prevent damage by scratching, marring, or chaffing. Appliances shall be protected against the weather at all times. Appliances damaged during delivery/install shall be repaired or replaced by the Contractor at no cost to the Government.

v. The Contractor agrees at no charge to the Government to do the following:

(1) Pick up red tagged appliances from the barracks.

(2) Deliver the red tagged appliances to the Recycling Center upon approval by the COR, following Recycling Center procedures to include:

(a) Delivery between 0800-1500 on Monday, Tuesday, Thursday and Friday. Delivery between 1200- 1500 on Wednesday. No weekend or holiday deliveries.

(b) Machine is to be brought and placed on a pallet as directed by the Recycling Center Staff.

(c) Form listing make, model, serial number and building machine was taken from will be signed by the Recycling Center Staff.

(d) Signed form will be given to the Contracting Officer’s Representative to be place in his/her files.

6 SUPERVISION.

1. The Contractor shall provide supervisory, technical, and administrative personnel to perform the required services and supervise the techniques used in the work set forth in this contract.

Note: The Contracting Officer’s representative (COR) shall be notified of the name of the individual who is the designated representative not later than 10 working days prior to the contract start date or immediately if there is a change of the designated representative.

2. The Contractor’s Quality Control Representative (CQCR) shall have complete authority to take any action on behalf of the company in conjunction with repair and maintenance of Government appliances. He shall be appointed in writing by the Contractor and a copy of the appointment shall be submitted to the Contracting Officer not later than 10 working days prior to the contract start date or immediately if there is a change of CQCR. The individual shall be at the site performing quality control duties in accordance with quality control plan as required in section C.7.a. The appointment shall detail CQCR authority and responsibility to act for the Contractor. The CQCR shall not have job related responsibilities other than Quality Control. The CQCR shall be knowledgeable about the contract specifications and be familiar with and have between 3 to 5 years experience in the same or similar type services. Replacement CQCR’s are subject to the approval of the Contracting Officer.

7 CONTRACTOR’S QUALITY CONTROL

w. The Contractor shall maintain a complete Quality Control Program (QCP) to ensure the requirements of the contract are provided as specified. The QCP will indicate the percentage of time the CQCR will be on site performing quality control duties. The QCP shall also include provisions for random quality spot checks of completed work and shall specify the number or percentage of such checks and their periodicity. The Contractor shall provide a Quality Assurance Plan at time of proposal, after award and as changes are made thereafter. Three (3) copies of the changes shall be provided to the Contracting Officer for review, approval, and distribution.

x. A file of all quality control inspections and results with corrective actions taken shall be maintained by the Contractor throughout the contract. The file shall be made available to the COR during regular hours. The file shall be the property of the Government to be turned over to the COR within 3 working days after expiration/termination of the Contract.

8 GENERAL ADMINISTRATIVE REQUIREMENTS

y. Contract Administration. Contractor shall perform related Contractor administration services necessary to perform the work such as supply, quality control, financial control, maintenance of accurate and complete records files, libraries of documents to include Federal, State, and local regulations, codes, laws, Technical Manuals (TMS), manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. Contractor shall provide related services such as preparing and providing required reports, compiling historical data, performing administrative work, and submitting necessary information as specified herein.

z. Laws, Regulations, and Publications. During the performance of work, the Contractor shall conform to the most current 1) Federal, State, and local laws and regulations, and 2) publications referenced in the contract. Without additional expense to the Government, obtain all appointments, licenses, certifications and qualifications necessary to fulfill the work specified herein and permits required to perform work under this contract. Evidence of such documents will be provided to the Contracting Officer before work commences and at other times as requested by the Contracting Officer.

aa. Personnel Conduct. The Contracting Officer (CO) may require the Contractor to remove any employee, working under this contract, for reason of misconduct. The policies and regulations associated with MCB Hawaii will be complied with. Removal of employees does not relieve the Contractor from total performance of the tasks herein. Contractor employees shall be subject to dismissal from the premises; upon determination by the CO that such action is required in the Government’s best interest. The Installation Commander has the authority to bar individuals from the installation IAW ASO P5500.6D, Chapters 1 & 9. All associated policies and regulations are available for review online at the MCBH webpage or at Building 209, MCBH, Kaneohe Bay, Hawaii, Monday through Friday, 7:00 a.m. to 3:30 p.m., except Federal holidays.

bb. No Smoking Policy. While working on a Government installation and in Government quarters, the contractor shall comply with Air Station Order 5100.18, dated 18 May 1993, for controlling smoking in Government buildings and facilities, and are available for review at Bldg 209, MCBH, Kaneohe Bay, Hawaii, Monday through Friday, 7:30 a.m. to 3:30 p.m., except Federal Holidays.

cc. Passes and Badges. All Contractor employees shall obtain the required employee and vehicle passes from base security. The contractor will limit employees to areas associated with the repair and utilization of appliances per the contract. MCCS, Commissary, Marina, beaches and family base housing areas are prohibited.

dd. Electronic Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the (appliance repair service) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/ .

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/''.

ee. COMPLIANCE. The Contractor shall adhere to all Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), U.S. Marine Corps, and any local/state regulations. The Government will provide access to the above regulations upon award of the task order when requested. The Government will provide the reporting method shall be stated at a later date.

EXHIBITS AND ATTACHMENTS

Exhibit A Work Performance Items 1 Page

Exhibit B Location of Appliances and mileages from Building 209 to housing areas serviced

1 Page

Exhibit C Checklist for Service Calls 1 Page

Exhibit D Historical Workload 1 Page

Exhibit E Work Categories 1 Page

Exhibit F Maximum Repairable Allowance (MRA) 1 Page

Exhibit G Appliance List 23 Pages

TECHNICAL EXHIBIT A

WORK PERFORMANCE ITEMS

The Contractor shall provide services to accomplish maintenance, service and repair and change out of appliances in the work categories as listed below:

SERVICE CALL:

Clothes Washer, Clothes Dryer

Kitchen Oven, Gear Washer, Gear Dryer, Refrigerator and Microwave Combo

EMERGENCY SERVICE CALL:

Clothes Washer, Clothes Dryer

Refrigerator and Microwave Combo

PREPARATION OF NEW APPLIANCES/RECONFIGURATION (Including Bench Check and Cleaning):

SHOP REPAIR/RESTORATION (Including Bench Check and Cleaning):

Refrigerator and Microwave Combo

BENCH CHECK (Including Cleaning):

Clothes Washer, Clothes Dryer

TECHNICAL EXHIBIT B

LOCATION AND NUMBER OF APPLIANCES AND MILEAGE TO SERVICED AREAS

The appliances covered by this contract are located in Government owned facilities, quarters, and barracks of eligible Department of Defense on the island of Oahu, Hawaii. This includes but is not limited to:

MCBH, Kaneohe Bay

73 Single Dryers

239 Double Stack Dryers

316 Single Washers

15 Double Stack Tumble Dry Gear Dryers

30 Single Gear Wash Washers

4616 Refrigerator/Microwave combo

2 Kitchen Ovens

Camp H.M. Smith

11 Single Dryers

14 Single Washers

124 Refrigerator/Microwave combo

Pu’uloa Rifle Range/Ewa Beach

8 Double Dryers

8 Single Washers

20 Refrigerator/Microwave combo

The following are approximate one way mileages from Building 209 to barracks areas serviced:

MCBH, Kaneohe Bay 2 miles

Camp H.M. Smith 18 miles

Puuloa Rifle Range/Ewa Beach 34 miles

TECHNICAL EXHIBIT C

CHECKLIST FOR SERVICE CALLS

This is not an exhaustive list of the types of applicances that may require Service Calls. The final version of this contract could require Service Calls for all of the items listed above.

Depending on if a bench check is performed, cleaning shall be provided free of charge. As a minimum, the following shall be checked, adjusted and serviced during a service call:

WASHER DRYER

Belt Belt

Clamps Belt Pulley

Fixed Dial Door Hinges

Hoses Element

Motor Fixed Dial

Power Cord Handles

Pulley Lint Screen

Pump Motor

Solenoid Power Cord

Switches Switches

Timer Terminal Block

Transmission Thermostats

*Fill Hoses Timer

*Vent Hose

Regardless of the different models of appliances, the contractor will have sufficient capacity and parts to support and repair up to 8 appliances concurrently.

**Vacuum lint filter & Motor area BEQ & BOQ Only

*WHEN DIRECTED BY COR OR CONTRACTING OFFICER

TECHNICAL EXHIBIT D

HISTORICAL WORKLOAD

Historical data over the three (3) year period 2014 through 2016 indicates the following volumes of Work for repair, maintenance and service calls and other related work with the level of work distributed throughout the twelve-month period without significant monthly or seasonal changes. This information is provided for illustraion purposes only, more current information that relates to the moste recent iteration of the contract will be provided in the offical Performcae Work

Statement which will be listed at the time that a Request for Proposal is posted.

The above historical data is provided as a guide to the Contractor for estimating manpower, work load, and scheduling requirements. As such, they are only estimates and variations shall not constitute grounds for a claim against the Government.

AVERAGE QUANTITY PER YEAR

LOCATION

MCBH BEQs/BOQs

MCBH (all locations)

Shop repair

TYPE

Service Calls

Emergency Calls

Shop Work

TECHNICAL EXHIBIT E

WORK CATEGORIES

CATEGORIES RESPONSE TIME COMPLETION TIME

Routine Service Call (All)

1 Work day 5 Work days

Emergency Service Call (All)

1. Same day for calls received before 10am

2 work days

2. 12pm the next work day for calls received after 10am

2 Work days

**All repairs in the 1600 buildings and building 503 will be identified as emergency service calls unless otherwise stated by the COR.

Shop Repair 10 days

** In the event a shop repair was required, the inoperable machine would have to be replaced with an operable one no later than the next work day.

Bench Check 3 days 3 days

Delivery/Install 72 hours 4 days

Hours are government’s regular working hours. Days are Government regular work days. Repairs outside of normal working hours may be required but must be approved by the COR.

TECHNICAL EXHIBIT F

MAINTENANCE EXPENDITURE LIMIT (MEL)

MAXIMUM REPAIRABLE ALLOWANCE (MRA)

0-3 YRS 4-5 YRS 6-7 YRS

APPLIANCE COST 50% 35% 25%

Washer $675.00 $337.50 $236.25 $168.75

Dryer $550.00 $275 $192.50 $137.50

*Washer (Large Capacity) $2,400.00 $1200.00 $840.00 $600.00

*Dryer (Double Stack) $1,650.00 $825.00 $577.50 $412.50

Acquisition cost reflects 2017 prices and is subject to change. This information will be amended in the final Performance Work Statement that will be issued when the Request for Proposals is posted.

TECHNICAL EXHIBIT G

APPLIANCE LIST

This is not an all inclusive list, the final version will include a complete list of all applicable appliances that will be covered in the contract.

Building Appliance Brand Model number Serial number

225 Dryer Whirlpool Wed5300sq0 Mu2545050

225 Dryer Whirlpool Med5300sq0 Mu2973213

225 Washer Whirlpool Wfw9200sq03 Csy0307958

225 Washer Whirlpool Wtw4950xw2 C22134359

225 Dryer Whirlpool Wed5300sq0 Mu2753172

225 Dryer Estate Teds740pq0 Mr4322164

225 Washer Whirlpool Wtw4950xw3 C22530749

225 Washer Estate Etw4300tq0 Cu3528515

226 Dryer Estate Teds740pq0 Mr4322113

226 Dryer Estate Teds740pq0 Mr4220990

226 Washer Estate Taws850pq0 Cr2203914

226 Washer Estate Taws850pq0 Cr2101460

226 Dryer Estate Teds740pq0 Mr4322144

226 Dryer Estate Teds740pq0 Mr4323074

226 Washer Whirlpool Wtw577esvm1 Cy4041091

226 Washer Whirlpool Wtw577esvm1 Cy4042765

227 Dryer Estate Teds740pq0 Mr4322131

227 Dryer Estate Teds740pq0 Mr4322133

227 Washer Whirlpool Wtw495oxw3 C33532221

227 Washer Whirlpool Wtw57esvw1 Cy4340776

227 Dryer Estate Wtw495oxw3 C3353221

227 Dryer Estate Teds740pq0 Mr24d4475

227 Washer Whirlpool No tag No tag

227 Washer Whirlpool Wtw57esvwo Cy2342117

228 Dryer Estate Teds740pq0 Mr4322200

228 Dryer Estate Teds740pq0 Mr4322118

228 Washer Whirlpool Wtw495oxw3 C22530751

228 Washer Duet Wfw2005q02 Csw0505970

228 Dryer Estate Teds740pq0 Mr4322260

228 Dryer Whirlpool Wed92003q1 My1820976

228 Washer Whirlpool Wtw4900bw1 C43037873

228 Washer Whirlpool Wfw9200sq02 Csw2206399

300 Combined General electric GUD24ESSJ0WW MH025034C

300 Combined General electric GUD24ESSJ0WW MH025040C

300 Combined General electric GUD24ESSJ0WW MH025037C

300 Combined Whirlpool CSP2860TQ1 M72901125

300 Combined Whirlpool CSP2860TQ1 M72901130

300 Combined General electric GUD24ESSJ0WW MH025032C

386 Washer Whirlpool Wtw4850x0q C11221739

386 Dryer Whirlpool Wed92003q1 My1934872

386 Washer Whirlpool Wtw4850x0q C3432528

386 Washer Whirlpool Wtw4850x0q C20131597

386 Washer Hotpoint Vbsr3100bwvm Sa18255611

386 Washer Maytag Mvwx600xw1 C14730763

386 Dryer Estate Teds740pq0 Mr4322069

386 Dryer Estate Teds740pq0 Mr4322110

386 Dryer Estate Teds740pq0 Mr4322114

386 Dryer Whirlpool Wed92003q1 Mu2973235

503 Dryer Maytag Mde7600ayw 40731580ag

503 Dryer Hotpoint Htdx100em1ww Tv764437a

503 Washer Whirlpool Wtw4850xq1 C20522693

503 Washer Whirlpool Wfw9200sq03 Csy0307691

503 Dryer Maytag Mde7600ayw 40713646ae

503 Dryer Maytag Mde7600ayw 31564053zd

503 Washer Whirlpool Wtw4950xw3 C23031131

503 Washer Estate Taws850pq0 Cr2101302

503 Dryer Estate Teds740pq0 Mr4322139

503 Dryer Estate Teds740pq0 Mr4322193

503 Washer Whirlpool Wtw4950xw2 C21431940

503 Washer Whirlpool Wtw4950rw3 C22731280

503 Dryer Whirlpool Wed5300sq0 Mu2753174

503 Dryer Estate Teds740pq0 Mr4624532

503 Washer Whirlpool Wtw57esvw1 Cy4041093

503 Washer Whirlpool Wtw4950xw3 C22630019

503 Dryer Estate Teds740pq0 Mr4322088

503 Dryer Estate Teds740pq0 Mr4322296

503 Washer Whirlpool Wtw4950xw3 C23031127

503 Washer Whirlpool Wtw57esvw1 Cy3041443

503 Dryer Whirlpool Wed5300sq0 Mu2973252

503 Dryer Whirlpool Wed5300sq0 Mu2546261

503 Washer Whirlpool Wtw4950xw2 C22331154

503 Washer Whirlpool Wtw4950xw2 C22032127

402 Washer Whirlpool Wtw57esvw1 Cy3044194

402 Washer Whirlpool Taws850pq0 Cr2405784

402 Washer Whirlpool Wtw57esvw1 C02943254

402 Washer Whirlpool Wtw57esvw0 Cy2342070

402 Washer Whirlpool Wfw92005q02 Csu5103550

402 Washer Whirlpool Wtw57esvw1 Cy2647783

402 Washer Whirlpool Wtw57esvw1 C02941450

402 Washer Maytag Mvwx600xw2 C22830302

402 Washer Whirlpool Wtw57esvw1 Cy3944016

402 Washer Whirlpool Wfw9200sq02 Csw4502310

402 Washer Whirlpool Taws850pq0 Cr2405810

402 Washer Whirlpool Wtw57esvw1 Cy3043211

402 Washer Whirlpool Wfw9200sq03 Csy030788

402 Washer Whirlpool Wfw9200sq03 Csy0307520

402 Dryer Whirlpool Csp2761tq4 M41801239

402 Dryer Whirlpool Csp2761tq4 M41801206

402 Dryer Whirlpool Csp2761tq4 M41801207

402 Dryer Whirlpool Csp2761tq4 M34001654

402 Dryer Whirlpool Csp2761tq4 M41801218

402 Dryer Whirlpool Csp2761tq4 M34001657

402 Dryer Whirlpool Csp2761tq4 M41801241

402 Dryer Whirlpool Csp2761tq4 M34001636

402 Dryer Whirlpool Csp2761tq4 M41801236

402 Dryer Whirlpool Csp2761tq4 M41801238

402 Dryer Whirlpool Csp2761tq4 M41801237

402 Dryer Whirlpool Csp2761tq4 M41801240

5070 Washer Whirlpool Wtw4950xw3 C33534108

5070 Washer Whirlpool Wtw8200yw0 C32571928

5070 Washer Whirlpool Wtw8200yw0 C32571941

5070 Washer Whirlpool Wtw8200yw0 C32571931

5070 Washer General electric Gtwn4250m1ws Rv113572g

5070 Washer Estate Etw4300tq0 Cu3420905

5070 Washer Whirlpool Wtw8200yw0 C32571934

5070 Washer General electric Gtwn4250m1ws Rv113570g

5070 Washer Whirlpool Wtw8200yw0 C32571773

5070 Washer Maytag Mvwb755dw0 C51742700

5070 Washer Estate Etw4300tq0 Cu3323579

5070 Washer Whirlpool Wtw8200yw0 C32571936

5070 Washer Estate Etw4300tq0 Cu3528427

5070 Washer Estate Etw4300tq0 Cu2620480

5070 Dryer Whirlpool Csp2760tq3 M33301295

5070 Dryer Whirlpool Csp2760tq3 M33301304

5070 Dryer Whirlpool Csp2760tq3 M44701411

5070 Dryer Whirlpool Csp2760tq3 M33301281

5070 Dryer Whirlpool Csp2760tq3 M33301291

5070 Dryer Whirlpool Csp2760tq3 M33301286

5070 Dryer Whirlpool Csp2760tq3 M33301325

5070 Dryer Whirlpool No label No label

5070 Dryer Whirlpool Csp2760tq3 M33301287

5070 Dryer Whirlpool Csp2760tq3 M33301279

5070 Dryer Whirlpool Csp2760tq3 M33301293

5070 Dryer Whirlpool Csp2760tq3 M33301288

5071 Washer Whirlpool Wtw4950xw3 C33530566

5071 Washer Whirlpool Wtw4850xq1 C20232527

5071 Washer Whirlpool Wtw57esvw0 Cy1746792

5071 Washer Whirlpool Wtw4950xw2 C21634416

5071 Washer Whirlpool Cae2793bq0 C41340026

5071 Washer Whirlpool Cae2793bq0 C35040064

5071 Washer Whirlpool Wtw57esvw1 C02941431

5071 Washer Whirlpool Wtw57esvw1 C03040194

5071 Washer Whirlpool Cae2793bq0 C50430241

5071 Washer Whirlpool Wtw4950xw2 C22131626

5071 Washer Whirlpool Cae2793bq0 C50430098

5071 Washer Whirlpool Cae2793bq0 C41340025

5071 Washer Whirlpool Cae2793bq0 C50430102

5071 Washer Whirlpool Cae2793bq0 C35040065

5071 Dryer Whirlpool Csp2760tq3 M44701410

5071 Dryer Whirlpool Csp2760tq3 M42501168

5071 Dryer Whirlpool Csp2760tq3 M44701370

5071 Dryer Whirlpool Csp2760tq3 M44701407

5071 Dryer Whirlpool Csp2760tq3 M44701416

5071 Dryer Whirlpool Csp2760tq3 M43801331

5071 Dryer Whirlpool Csp2760tq3 M44701390

5071 Dryer Whirlpool Csp2760tq3 M44701383

5071 Dryer Whirlpool Csp2760tq3 M44701421

5071 Dryer Whirlpool Csp2760tq3 M41801114

5071 Dryer Whirlpool Csp2760tq3 M41801113

5071 Dryer Whirlpool Csp2760tq3 M44701422

1633 Washer Speedqueen Awn432sp113tw04 1511018422

1633 Washer Speedqueen Awn432sp113tw04 1511018428

1633 Washer Speedqueen Awn432sp113tw04 1511018421

1633 Dryer Speedqueen Asee8agw173tw01 1510043476 l

1633 Dryer Speedqueen Asee8agw173tw01 1510043478 u

1633 Dryer Speedqueen Asee8agw173tw01 1510043482 l

1633 Dryer Speedqueen Asee8agw173tw01 1510043482 u

1633 Dryer Speedqueen Asee8agw173tw01 1510033498 u

1633 Dryer Speedqueen Asee8agw173tw01 1510033498 l

1633 Washer Speedqueen Awn432sp113tw04 1511018466

1633 Washer Speedqueen Awn432sp113tw04 1511018467

1633 Washer Speedqueen Awn432sp113tw04 1511018168

1633 Dryer Speedqueen Asee8agw173tw01 1510053714 u

1633 Dryer Speedqueen Asee8agw173tw01 1510053714 l

1633 Dryer Speedqueen Asee8agw173tw01 1510053712 u

1633 Dryer Speedqueen Asee8agw173tw01 1510053712 l

1633 Dryer Speedqueen Asee8agw173tw01 1510043481 u

1633 Dryer Speedqueen Asee8agw173tw01 1510043481 l

1633 Washer Speedqueen Awn432sp113tw04 1511018646

1633 Washer Speedqueen Awn432sp113tw04 1510043477

1633 Washer Speedqueen Awn432sp113tw04 1511018333

1633 Dryer Speedqueen Asee8agw173tw01 1510043477 u

1633 Dryer Speedqueen Asee8agw173tw01 1510043477 l

1633 Dryer Speedqueen Asee8agw173tw01 1510053713 u

1633 Dryer Speedqueen Asee8agw173tw01 1510053713 l

1633 Dryer Speedqueen Asee8agw173tw01 1510033497 u

1633 Dryer Speedqueen Asee8agw173tw01 1510033497 l

1634 Washer Whirlpool Wtw4950xw3 C23130843

1634 Washer Whirlpool Wtw4850xq1 C20522700

1634 Washer Maytag Mvwx600xw1 C14730774

1634 Dryer Whirlpool Wed5300sq0 Mu2753168

1634 Dryer Estate Teds740pq0 Mr4322090

1634 Dryer Whirlpool Wed5300sq0 Mu2545045

1634 Washer Whirlpool Wtw4960xw3 C23031089

1634 Washer Whirlpool Wtw57esvw1 Cy3943516

1634 Washer Whirlpool Wtw4950xw3 C33532331

1634 Dryer Estate Teds740pq0 Mr4624583

1634…