DRAFT Performance Work Statement 2021.pdf

FA7014XXXXXXX

DRAFT PERFORMANCE WORK

STATEMENT

FOR

PRACTITIONER E-LEARNING

18 August 2021

Contents

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General

1.2 Background

SECTION II

2.0 Task Descriptions

2.3 Task 1

2.4 Task 2

SECTION III

3.0 SERVICE SUMMARY

SECTION IV

4.0 DELIVERABLES

SECTION V

5.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, MATERIAL,

INFORMATION, OR SERVICES

5.1 Government Furnished Property, Equipment, Material, Information, or Services

SECTION VI

6.0 GENERAL INFORMATION

6.1 Scheduling Concerns

6.2 Kickoff Meeting/Orientation Meeting

6.5 Quality Control

6.6 Contractor Manpower Reporting Application (CMRA)

6.7 Subcontractor Input in CMRA

6.8 Security Instructions

6.9 Travel

SECTION VII

APPENDIX 1

1.0 DEFINITIONS, ABBREVIATIONS, AND ACRONYMS

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General. The Air Force Deputy Chief Management Officer (DCMO) under Secretary of the Air Force (SAF), Office of Business Transformation (MG) is responsible for the Airmen and Guardian development in Continuous Improvement and Innovation.

1.1.1 Scope. Deliver eLearning courses consisting of multiple levels from fundamental skills, through advanced black belt skills to Department of the Air Force members around the world using a blended learning capability. The Department of the Air Force requires the capability to train a minimum of 10,000 Members annually in Continuous Improvement and innovation over the next three to four years. Each course may consist of eLearning modules and virtual sessions. ELearning modules are hosted from the eLearning portal provided by the vendor as part of this PWS. Virtual classes will be facilitated by Air Force approved practitioners and hosted by the vendor using the provided integrated e- learning platform provided under this contract. Classes shall be capable of hosting a minimum of 750 students in each class session.

The e-learning platform will provide Airmen the capability to take courses from any location using government or personal computer equipment over commercial, educational, or government networks using a Web-based portal 24/7. Attendance in the virtual session(s) is required for some courses. Enrollment must be automated and attendance in the virtual class must be systematically documented in the portal with the other course requirements. Students must complete all eLearning lessons, Quizzes, virtual classes and a final exam prior to being awarded certificate of completion. Certificate of completion should be automatically sent to students, supervisors, and process managers upon completion of the training requirements.

The portal should identify students that are progressing well ahead of the pace and encourage and facilitated their early completion. The portal should also identify students that are progressing at or near the pace and encourage them to continue. The portal should identify students that are not progressing at the set pace and encourage them to pick up the pace or transfer to a later class.

1.1.2 Fundamental Course Scope. The fundamental course shall include course materials from an industry standard body of knowledge at a fundamental (Yellow Belt) level. Approved Air Force facilitators will assist students as required during the virtual classes.

1.1.3 Green Belt Course Scope. The mid-level course shall include course materials from an industry standard body of knowledge appropriate for the green belt level. The green belt course blends the tools of Lean and the techniques of Six Sigma within the rigorous DMAIC methodology and statistical tool set.

1.1.4 Black Belt Course Scope. The black belt course shall include course materials from an industry standard body of knowledge appropriate for the black belt level. Approved Air Force facilitators will conduct black belt lessons either in person or virtually.

1.1.5 Independent learning Course Scope. The independent learning is a consolidated organized list of all eLearning modules for previous students to complete some or all modules as part of their ongoing development.

1.2 Background. The objective of this requirement is to equip the Department of the Air Force active duty, guard, reserve, and civil service Airmen and Guardians with continuous process improvement and innovation integrated blended eLearning training on demand and at their pace using an industry e-learning and mentoring platform and Air Force approved course facilitators.

SECTION II

2.0 Task Descriptions: The Contractor shall provide all services, materials, supplies, equipment, and project supervision, as required in connection with this Performance Work Statement (PWS).

2.1 Services include: Schedule & host Monthly meeting to discuss results, provide countermeasures for improving performance and other agenda item requested to include tracking and reporting on problems that are encountered during the term of the agreement.

Respond to student queries submitted through the Portal or customer service email address.

Build class schedules and open and close classes for registration as directed. Host virtual classes.

2.2 Materials: Ad-hoc reports to include survey data and analysis. System Statistics, classes scheduled in a Pivot Table type format of all Classes with student data for manual manipulation of desired reporting. Student Guides for all modules, Student Workbooks for all virtual sessions, FAQs, Instructor Guides for all virtual sessions with speaker notes, Registration Process Guides for Students. Other material relevant to class as determined by the DAF POC. Note, all materials must be accessible to students 24x7 on the Portal.

2.3 Task 1 Advisory Support. The contractor shall provide advisory support to implement, maintain, and enhance the learning experience for the learners and apply best practices for achieving goals and objectives to train 5 percent of the Department of the Air Force population. The Advisory support team must possess experience in leading a large international fortune 100 initiative.

2.4 Task 2 E-Learning platform. Will provide a branded course portal for the web-based classes which the contractor will administer on behalf of the Department of the Air Force and will train DAF training administrators on its use.

2.4.1 The e-learning platform will be capable of handling at a minimum 6,250 simultaneous department of the Air force users from any location.

2.4.2 The e-learning platform will be capable of host integrated virtual classroom space to accommodate student loads and breakout rooms as needed as part of the service. Contractor will be required to administer the virtual classroom space and provide real time assistance to instructors and students during the entire event. Contractor will record all virtual classroom sessions and post to the class in the Portal for review by students within 24 hours. The e-learning platform shall track progress, by class, and student showing status of each students in each class, virtual class, final exam, module completions, progress check results, quiz results, course exam results, course completions, issue continuing education units, and issue course completion certificates to students that meet the requirements. The system should be capable of managing e-course licenses and allow for students to start and stop, and start back up where the student left off, on the same device or another device. The system should be capable of adding localized elements to the courses, for local “fit”, Adding or modify tests, provide feedback surveys, tracking student performance, obtaining reports (e.g., by student, module, class, test question, and so forth), providing agency-specific tailoring to course content, developing internal courses. Additionally the platform should be able to import existing records into the system and allow students to seamlessly progress from current eLearning portal into this new portal. Ability to test out of modules and receive completion credit. Providing customizable student feedback surveys.

Automated process manager alert email of student’s registration. Allow registered students to dis-enroll from selected class and transfer to an equivalent class with a later start date.

Automatically survey students who are withdrawing or transferring to a later class to capture reason for change.

2.5 Project Tracking. The E-learning platform will allow students and graduated students to discover process performance gaps and input improvement projects for tracking and mentorship from initiation through completion. The solution should be accessible through the same portal systems.

2.5.1 The first phase should guide students through the process discovery component that documents the process, measure performance and identify process gaps between process capability and customer requirements/standards that will serve as a bridge to the second phase.

2.5.1.1 Automatically link student (practitioner) with Process Manager (PM) via location and command structure.

2.5.1.2 Allow assignment of Mentors and other team members to Project and automatically alert team members) when they have been added to a Project.

2.5.1.3 Guide practitioner through model to define, measure, and assess the needs of customer or standard, and gauge capability of process to meet specs.

2.5.1.4 Provide management tools and statistics to manage project development Provide ability to convert processes with Gaps into improvement Projects.

2.5.2 The second phase will facilitate project development and mentorship feedback through each phase of the 8 step practical problem solving model.

2.5.2.1 Allow for creation of additional custom DAF specific project methodologies (8 Step Practical Problem Solving Process).

2.5.2.2 Guide practitioner through chosen methodology. Provide instruction, resource files, predetermined questions, and web URL’s as attachments to each project activity.

2.5.2.3 Allow project activities to be required or optional.

2.5.2.4 Allow for adding required USAF defined project questions (i.e. strategic imperative, job classification, area of work).

2.5.2.5 Allow for creation of project team consisting of practitioner, PM, mentor, champion, and other necessary positions.

2.5.2.6 Provide project capability permissions for each type team member.

2.5.2.7 Link activities to learning modules for JIT refresher training.

2.5.2.8 Record and file types being uploaded (Process Map, SIPOC, CTQ, etc). Provide

“quick access” to project files and answered questions.

2.5.2.9 Allow team to collaborate internally in the System through team communications tool. Alert team member of needed action or new communication/attention.

2.5.2.10 Allow for Tollgate checkpoints. For mentor review prior to proceeding with next step.

2.5.2.11 Provide project reporting capabilities.

2.5.2.12 Seamlessly receive approved Bridge Projects.

2.6 Task 3 Course Information.

2.6.1 Number of Courses to be Provided:

Quantity Item for License by DAF and its approximate 625,000 total employees 6,250 LSS e-Learning with customized Web Portal/Project Tracking Tools

2.6.2 Participant Course Evaluation Surveys. The e-learning platform shall administer a

Participant Course Evaluation survey to all attendees and provide the evaluations to the administrator.

2.6.3 Problem Reports. The contractor shall provide a report to the COR that details any information or general concern encountered during performance of this contract.

2.6.4 Completion Roster. The e-learning platform shall provide a list of all students who successfully completed the course no later than five (5) days after completion of the course.

SECTION III

3.0 SERVICE SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items the performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis. These thresholds are critical to mission success.

Performance Objective PWS Paragraph

Performance Threshold Method of Surveillance

Course must be accessible from any location on demand 24/7

2.2 Performance is acceptable

when the students can access the e- learning modules from any location 24/7 with 90% accuracy.

Student Feedback and Periodic Audit.

The e-learning platform shall provide continuing education units and completion certificates.

2.4.2 Performance is

acceptable when students are provided continuing education units and completion certificates when course is complete

Student Feedback and Periodic Audit.

The contractor shall provide training to administrator of e-learning site.

2.4 Performance is acceptable

when administrators can successfully manages branded portal site with 90% accuracy

Administrator Feedback.

The e-learning platform shall administer a Participant Course Evaluation survey to all attendees and provide the evaluations to the Government.

2.6.2 Performance is acceptable

when the surveys are provided to the Government within 10 days

100% Inspection

E-learning platform shall track projects and provide mentorship capabilities from project creation through completion

2.5 Performance is acceptable

when projects are successfully developed through completion with 90% accuracy

Student Feedback and Periodic Audit.

E-learning platform shall provide a Student progress report

2.2 Performance is acceptable

when progress reports are available 92% of the time.

Student Feedback and Periodic Audit.

E-learning platform shall provide a Student Completion Roster

2.6.1 Performance is acceptable

when this list is provided on time within 10 days of (start/end) of the course

100% Inspection

SECTION IV

4.0 DELIVERABLES

The Contractor shall provide deliverable(s) in a format mutually agreed upon by the Government and the Contractor.

The following enumerated deliverables are not expected to change. Due Date intervals are not expected to change but actual dates may need to be revised depending on actual contract start date.

DELIVERABLE PWS

PARA

DUE DATE DELIVERY

Kickoff Meeting Agenda

6.2 NLT 7 days after contract

award

By email to the COR in Microsoft Word format

Quality Control Plan (QCP)

6.5.2 NLT 10 days after contract

award

By email to the COR in Microsoft Word format

Training Course Material

1.0, 2.0 Kick Off Meeting By email to the COR in Microsoft Word format

Attendee Book 1.0 During course facilitation Hard copy and/or ebook softcopy format

Course Evaluation Survey

2.3.2 Kick Off Meeting By email to the COR in

Microsoft Word format

Completed Course Evaluation Surveys

2.3.2 NLT 10 calendar days after

class completion.

By email to the COR in Microsoft Word format

Problem Report 2.3.3 10th business day of each month

By email to the COR in Microsoft Word format

Student Completion List

NLT five (5) days after completion of the course

By email to the COR in Microsoft Word format

SECTION V

5.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, MATERIAL,

INFORMATION, OR SERVICES

5.1 Government Furnished Property, Equipment, Material, Information, or Services. The

Government will not furnish property or services for this requirement.

5.2 Contractor Acquired Property. The contractor will not be required to acquire any property.

SECTION VI

6.0 GENERAL INFORMATION

6.1 Scheduling Concerns.

6.1.1 Duty Hours. The Contractor shall have no access to Government facilities Contractor personnel are expected to conform to customer agency normal operating hours; however the As a baseline, Contractor personnel shall work 8 hours per day, 40 hours per week.

Compensatory time arrangements are permissible for temporary spikes in worktime; but overtime pay is prohibited without COR and CO approval. Federal Holidays shall be observed in accordance with Office of Personnel Management policy.

6.1.2 Core Duty Hours and Base Shutdown/Inclement Weather. Core duty hours are 0800 - 1600, Monday through Friday (excluding federal holidays). The Contractor shall follow guidance of the installation containing their place of performance to determine reporting schedules whether due to a base closure or inclement weather. The website for guidance regarding status of performance for work to be performed in the National Capital Region (NCR) is http://www.opm.gov/status/.

6.2 Kickoff Meeting/Orientation Meeting

6.2.1 The Contractor shall schedule and coordinate a Project kick-off Meeting no later than (NLT) fifteen (15) calendar days after contract award at the location approved by the Government. The meeting will provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and logistic issues; travel authorization; communication process between Government and Contractor; and reporting procedures. At a minimum, the attendees shall include key Contractor personnel, OFFICE SAF/MG, key Government representatives, and the COR. The Contractor shall provide a Kick-Off Meeting Agenda that will include, but not be limited to, the following.

• Introduction of personnel

• Overview of project tasks

• Review of organization (complexity)

• Schedule (shows major tasks, milestones, and deliverables; planned and actual start and completion dates for each)

• Communication Plan/lines of communication overview (between both Contractor and Government)

• Invoice procedures

• Monthly meeting dates

• Reporting Requirements, e.g. Monthly Status Report (MSR)

• POCs

FA701419RA033

• Roles and Responsibilities

• Overview of incoming Transition Plan to include process, timeframes, and status

• Prioritization of Contractor activities

• Any initial deliverables

• Other logistic issues

• Additional issues of concern (Leave/back-up support)

6.2.2 The Contractor shall provide a draft copy of the agenda NLT 7 days after contract award for review and approval by the COR prior to finalizing. The Government will provide the Contractor with the number of participants for the kick-off meeting and the Contractor shall provide sufficient copies of the presentation for all present.

6.2.3 The Kickoff Meeting location will be held at the Government’s facility or another designated location and the date and time will be mutually agreed upon by both parties.

6.3 Place of Performance. Contract administration/program management meetings for e-learning will be conducted at the contractor facilities. At contract award, a kick off meeting will take place in the National Capital Region. Course development coordination will be by telephone and email and the contractor shall utilize their facility for all work pertaining to this contract.

6.4 Period of Performance. : One twelve (12) month base year and four, twelve-month option periods.

6.5 Quality Control.

6.5.1. Quality Assurance. The Government shall rely on the Contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met; however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

6.5.2. Quality Control Plan (QCP). The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations, and best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this PWS. The Contractor’s quality control program is the means by which it assures itself that the work complies with the requirement of the contract.

6.6 Contractor Manpower Reporting Application (CMRA)

6.6.1 The Contractor shall report ALL labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the secure Contractor Manpower Reporting Application (CMRA) data collection site. The Contractor is required to completely fill in all required data fields at: http://www.ecmra.mil. Reporting inputs shall be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported anytime during the FY, all data shall be reported not later than 31 October of each calendar year. The Contractor may direct questions to the CMRA help desk.

6.7 Subcontractor Input in CMRA: Prime Contractors are responsible to ensure all subcontractor data is reported. Subcontractors will not be able to enter any data into CMRA, but will enter their information into a Bulk Loader spread sheet available from the AF CMRA helpdesk. Subcontractor shall fill in columns A-C then return it to the AF CMRA helpdesk after it's completed and a technician team will enter the information into CMRA.

6.8 Security Instructions N/A.

6.9 Travel N/A

6.10 Data and Privacy Information. The contractor will have access to data and information proprietary to the Government which fall under strict organizational conflict of interest (OCI) requirements. The contractor shall not divulge or release data or information developed or obtained in performance of this contract except as authorized by Government personnel or upon written approval of the Contracting Officer.

6.10.1 The contractor shall not use, disclose, or reproduce proprietary data, other than as required in the performance of contract. The limitations above do not apply to data or information that has been made public by the Government. Further, this provision does not preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner, which provides for greater rights to the contractor.

6.10.2 All materials and intellectual property developed via this contract shall be available royalty-free and license-free to the Government. The contractor, however, retains the right to use results from its own research and development.

6.10.3 All course materials and content shall include a fully paid-up, lifetime license for use by the U.S. Government (USG) at no additional cost. No external copyright material shall be included in course materials/content unless a paid-up; lifetime copyright license is presented to the USG.

6.10.4 Information of course attendees/students identities shall not be disclosed or made available to the public. No public posting of training event(s). The contractor shall use its own company identity for any training site or posting of the event(s). At no time during the performance on this contract will any information be released or posted to the public that identifies the Air Force or any of the attendees by name and or their position(s); all of this information will be confidential.

6.11 Miscellaneous Paragraphs.

6.11.1 Freedom of Information Act (FOIA). All official Government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R/AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the 5 FOIA Manager to ensure proper processing and compliance with the Act.

6.11.2 For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

6.11.3 Privacy Act. Work on this contract may require that personnel have access to information protected by the Privacy Act. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations when handling such information.

6.11.4 Records. All records created and received by the Contractor in the performance of this contract shall be maintained and readily accessible. Records shall remain the property of the Government.

6.11.5 Safety Concerns. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The Government is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

6.11.6 Project Policy. The Contractor shall comply with all industry standards. All work shall be done in accordance with all federal, local, and state laws and regulations.

6.11.7 Inherently Governmental Functions. The Contractor shall not perform inherently Governmental functions as defined in the Federal Acquisition Regulation (FAR) Subpart 7.5 in relation to this PWS.

6.11.8 Ethics. The Contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoDD 5500-7, Joint Ethics Regulation.

6.11.9 Non-Personal Services. The Government shall not supervise or task Contractor employees in any manner that generates actions of the nature of personal services, or that creates the perception of personal services. It is the responsibility of the Contractor to manage its employees directly and to guard against any actions that are of the nature of personal services, or give the perception of personal services to the Government or to Government personnel. If the Contractor feels that any actions constitute, or are perceived to constitute personal services, it is the Contractor’s responsibility to notify the CO immediately. Non-personal Contractor services shall not be used to perform work of a policy/decision making or management nature.

SECTION VII A

7.0 APPENDIX

7.1 DEFINITIONS, ABBREVIATIONS, AND ACRONYMS

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government. A full list, if applicable, is in Section V.

Performance Threshold. The minimum performance level of a performance objective required by the Government.