DRAFT of PWS Knoxville-Greeneville Combined Services 2021 07 26.pdf

Southeast Sunbelt Region Public Buildings Service

Combined Services (Operations & Maintenance and Janitorial Related Services) Knoxville and Greeneville, TN

August 2019 FY20

REGION 4 - Combined Services Specification

LOCATION(S):

Howard Baker, Jr. CTHS (TN0004ZZ) Forum Building (TN0021ZZ)

800 Market Street 416 Cumberland Avenue

Knoxville, TN 37902-2327 Knoxville, TN 37902-2301

John J. Duncan FB (TN0076ZZ) James H. Quillen CTHS (TN0012ZZ)

710 Locust Street 220 W. Depot Street

Knoxville, TN 37902-2518 Greeneville, TN 37743-1100

(FB)- Federal Building

(FB-CT) - Federal Building – Courthouse

(CTHS) - Courthouse

PERIOD OF PERFORMANCE: Base Year - 1 November 2021 thru 31 October 2022

Option Year 1 – 1 November 2022 thru 31 October 2023

Option Year 2 – 1 November 2023 thru 31 October 2024

Option Year 3 – 1 November 2024 thru 31 October 2025

Option Year 4 – 1 November 2025 thru 31 October 2026

SOLICITATION ISSUE DATE:

SOLICITATION NUMBER: 47PE0121R0028

SERVICE: COMBINED SERVICES (OPERATIONS / MAINTENANCE &

JANITORIAL RELATED SERVICES)

TBD

OFFER RECEIPT DATE/TIME: TBD

DRAFT

Table of Contents

A. FORMS 19

B. SERVICES, ORDERING AND PRICES 19

B.1. Description of Services 19

B.2. Bid/Offer/Basic Services Benchmark Data 19

B.3. Alternate Bid/Offer for Additional Services 20

B.4. Pricing Of Options for Contract Services 20

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK 22

C.1.0 GENERAL 22

PARTNERING 26

C.1.0.1 Contract Systems and General Objectives 26

C.1.0.1.1 Scope Exclusions 28

C.1.1 Discrepancy in the Specifications 29

C.1.2 Personnel 29

C.1.2.1 Contractor Key Personnel 29

C.1.2.2 Authority 30

C.1.2.2.1 Minimum Staffing and Ability to Contact and Communicate with the CO or their designee 31

C.1.2.3 Communication Equipment 33

C.1.2.3.1 CIO 2100 IT Security Policy 34

C.1.2.4 Language 34

C.1.2.5 Employee Suitability 34

C.1.2.6 Employee Technical Qualifications 35

C.1.2.7 Certifications 35

C.1.2.7.1 Qualifications of Fire Alarm System Technicians 35

C.1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians 36

C.1.2.7.3 Qualifications of Technicians 36

C.1.2.7.4 Qualifications for Electrical Technician 36

C.1.2.7.5 Qualifications of BAS / EMS Technicians 37

C.1.2.7.6 Qualifications of a Production Control Clerk 37

C.1.2.8 Employee Training 38

C.1.2.8.1 Asbestos Awareness Training 38

C.1.2.8.1.2 Asbestos Awareness Training 38

C.1.2.8.2 Re-Tuning Training 39

C.1.2.8.3 Education Requirements and Certifications 39

C.1.2.8.4 NCMMS Training 40

C.1.2.8.5 Lead Awareness Training 40

C.1.2.9 Appearance 41

C.1.2.10 Standards of Conduct 41

C.1.2.11 Recording Presence 42

C.1.2.12 Personal Identity Verification Requirements 42

C.1.2.13 Credentials and Identification 42

C.1.2.14 Escorting 43

C.1.3 Quality Control Program 43

C.1.3.1 Quality Control Plan 44

C.1.3.2 Quality Control Plan Contents 44

C.1.4 Quality Assurance 45

C.1.4.1 Contracting Officer's Representative (COR) 46

C.1.4.2 Government Monitoring 46

C.1.4.3 Performance Evaluations – Reserved (For Ability One Contracts Only) 46

C.1.5 Physical Security 46

C.1.5.1 Key Control 47

C.1.5.2 Lock Combinations 47

C.1.6 Safeguarding Sensitive Data and Information Technology Resources 47

C.1.6.1 General 47

C.1.6.2 Safeguarding and Dissemination of Controlled Unclassified Information 48

C.1.7 Hours of Operation 51

C.1.7.1 Normal Working Hours 51

C.1.7.2 Tenant Working Hours 51

C.1.7.3 Recognized Holidays 51

C.1.7.4 Extended Operating Hours 51

C.1.7.5 Building Access 51

C.1.8 Conservation of Utilities 52

C.1.9 Use of NCMMS 52

C.1.9.1 General 52

C.1.9.2 Operations 52

C.1.9.3 Reporting 53

C.1.10 Documentation and Records 53

C.1.11 Ordinances, Taxes, Permits, and Licenses 53

C.1.12 Other Contractors 53

C.1.13 Government Forms 54

SECTION 2 DEFINITIONS 54

C.2.0 General 54

C.2.1 Above-Standard Services 54

C.2.2 Acceptance 54

C.2.3 Acts Of God 54

C.2.4 Additional Services 54

C.2.5 Advanced Meters 55

C.2.6 Advanced Metering Systems 55

C.2.7 Annual Child Care Facility Survey 55

C.2.8 Architectural and Structural 55

C.2.9 Approval 55

C.2.10 Assets Inventory 55

C.2.11 Basic Services 55

C.2.12 Building Automation System (BAS) 56

C.2.13 Building Operating Plan 56

C.2.14 Cleanable Square Feet 56

C.2.15 National Computerized Maintenance Management System (NCMMS) 56

C.2.16 Consumable Parts 56

C.2.17 Contract Award Date 56

C.2.18 Contracting Officer (CO) 56

C.2.19 Contracting Officer's Representative (COR) 57

C.2.20 Contractor 57

C.2.21 Contractor’s Other Than Normal Working/Duty Hours 57

C.2.22 Contract Services Start Date 57

C.2.23 Contract Phase-in/ Transition Period 57

C.2.24 Controls and Control System 57

C.2.25 Core Coverage Hours 57

C.2.26 Corrective Maintenance 58

C.2.27 Critical Assets 58

C.2.28 Custodial 58

C.2.29 Defective Services 58

C.2.30 Demand Response Program 58

C.2.31 Emergency 58

C.2.32 Emergency Callback 58

C.2.33 Environmentally Sustainable Products and Services 59

C.2.34 Exterior 59

C.2.35 Existing Deficiency List Report 59

C.2.36 Federal Holidays 59

C.2.37 Fire Protection and Life Safety Systems 60

C.2.38 GSAlink 60

C.2.39 GSA Green Purchasing Program (GPP) 60

C.2.40 Government Furnished Equipment (GFE) 60

C.2.41 Green Procurement Compilation (GPC) 60

C.2.42 Guiding Principles for Sustainable Existing Buildings 60

C.2.43 Indefinite Quantity 61

C.2.44 Initial Deficiency Report 61

C.2.45 Key Sustainable Product (KSP) Standards 61

C.2.46 LEED-EB 61

C.2.47 Maintenance Repair 61

C.2.48 Miscellaneous Work 61

C.2.49 Modification of Contract 62

C.2.50 Negligence 62

C.2.51 Non Agency Specific Assets 62

C.2.52 Non-Reimbursable Repairs 62

C.2.53 Normal Working Hours 62

C.2.54 Occupant Emergency Plan (OEP) 62

C.2.55 Ongoing Commissioning 62

C.2.56 Ordering Official 62

C.2.57 Open Protocol Systems 63

C.2.58 Operations 63

C.2.59 Overtime Utilities 63

C.2.60 Partnering 63

C.2.61 Performance Based Work Statement (PWS) 63

C.2.62 Phase in 64

C.2.63 Phase out Transition Period 64

C.2.64 Predictive Maintenance 64

C.2.65 Preventive Maintenance 64

C.2.66 Product Preference 64

C.2.67 Quality Assurance Surveillance Plan (QASP) 64

C.2.68 Quality Control Program (QCP) 64

C.2.79 Rapid Building Assessment Program 64

C.2.80 Repair 65

C.2.81 Reimbursable Repair 65

C.2.82 Sanitize 65

C.2.83 Sequence of Operations 65

C.2.84 Service Calls 65

C.2.85 Service Request 65

C.2.86 Standard Services 65

C.2.87 Stewardship 66

C.2.88 Supervisor, On-site 66

C.2.89 Technical Proposal 66

C.2.90 Tour 66

C.2.91 Vertical Transportation Systems 66

C.2.92 Watch 66

C.2.93 Work Order 66

SECTION 3 GOVERNMENT-FURNISHED PROPERTY 68

C.3.0 General 68

C.3.1 Electric Power 68

C.3.2 Water Source 68

C.3.3 Contractor Office Space and Furnishings 68

C.3.4 Storage Space 68

C.3.5 Network Equipment and Computer Hardware 69

SECTION 4 CONTRACTOR- FURNISHED PROPERTY

SUPPLIES/MATERIAL/EQUIPMENT 70

C.4.0 General 70

C.4.1 Specific Requirements 70

SECTION 5 OPERATIONS-SPECIFIC REQUIREMENTS 71

C.5.0 General 71

C.5.1 Tenant Environment 71

C.5.1.1 Tenant Furniture 72

C.5.2 Building Operating Plan 72

C.5.2.1 Components of the Building Operating Plan 73

C.5.3 Equipment Inventory 76

C.5.3.1 General: 76

C.5.3.2 Operations 76

C.5.3.3 Reporting 77

C.5.4 Safety Management 77

C.5.4.1 General 77

C.5.4.2 Workplace Safety and Health Program 78

C.5.4.3 Scheduling and Record Keeping 78

C.5.4.4 Fall Protection 78

C.5.4.5 Powered Platforms 78

C.5.4.6 Lock Out/Tag Out 78

C.5.4.7 Confined Spaces 78

C.5.4.8 Facility Hazards and Accidents 79

C.5.4.9 Disruptive or Hazardous Equipment 79

C.5.4.9.1 Tools 79

C.5.4.9.2 Hooks, Cranes, Hoists Chains and Slings 79

C.5.4.10 Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning 79

C.5.4.11 Safety Data Sheets and Hazard Communication Plan 79

C.5.4.12 Labeling and signage 81

C.5.4.13 Emergency Shutdown Instructions 81

C.5.4.14 Electrical Safety 81

C.5.4.15 Labeling of Electrical Circuits and Panels 81

C.5.5 Environmental Management 81

C.5.5.1 General 81

C.5.5.2 Refrigerants 83

C.5.5.2.1 Operations 83

C.5.5.2.2 Maintenance (Refrigerant Recycling, Reclamation, and Disposal) 83

C.5.5.2.3 Testing/Inspections 83

C.5.5.2.4 Reporting 83

C.5.5.3 Local Air Quality Management Operating Permits 83

C.5.5.4 Stationary Engines 84

C.5.5.5 Fuel Storage Tank Management 84

C.5.5.6 Solid Waste O&M (Reserved) 86

C.5.5.7 Polychlorinated Biphenyl (PCB) Control 86

C.5.5.8 Asbestos Management 86

C.5.5.9 Facility Hazards 86

C.5.5.10 Disposition of Hazardous Waste 87

C.5.5.11 Backflow Prevention Devices 87

C.5.5.12 Potable Water Systems 87

C.5.5.13 Reporting 90

C.5.6 Energy and Water Efficiency 91

C.5.6.1 General 91

C.5.6.2 Operations 91

C.5.6.3 Reporting 92

C.5.7 Advanced Metering Systems 92

C.5.7.1 General 92

C.5.7.2 Operations 92

C.5.7.3 Maintenance 92

C.5.7.4 Reporting 92

C.5.8 Building Automation Systems and IT Controls 93

C.5.8.1 General 93

C.5.8.2 Operations 93

C.5.8.3 Maintenance 96

C.5.8.4 Testing/Inspecting 97

C.5.8.5 Reporting 97

C.5.8.6 Smart Building Technology 97

C.5.9 Fire Protection and Life Safety Equipment and Systems 98

C.5.9.1 General 98

C.5.9.2 Fire Alarm System Services and Emergency Communication Systems 99

C.5.9.3 Water-Based Fire Protection Systems 100

C.5.9.4 Fire-rated Door Assemblies 101

C.5.9.5 Fire Damper and Combination Fire/Smoke Dampers 101

C.5.9.6 Smoke Doors Assemblies 101

C.5.9.7 Smoke Dampers 101

C.5.9.8 Portable Fire Extinguishers 101

C.5.9.9 Non-Water-Based Fire Extinguishing Systems 101

C.5.9.10 Smoke Control Systems 102

C.5.9.11 Emergency and Standby Power Systems 102

C.5.9.12 Emergency Lighting Systems and Exit Signage 102

C.5.9.13 Fire Resistance Rated Construction 102

C.5.9.14 Lightning Protection Systems 103

C.5.9.15 Chemical Sensors 103

C.5.10 TOURS 103

C.5.10.1 General 103

C.5.10.2 Proactive Facility Tours 103

C.5.10.3 Minimum Tour Frequencies 104

C.5.10.4 Monitoring of Central Plant Equipment 104

C.5.10.5 Operating Logs and Tour Check Sheets 104

C.5.10.6 Reporting 105

C.5.11 Repairs 105

C.5.11.1 General 105

C.5.11.2 Operations 106

C.5.11.3 Warranties 108

C.5.11.4 Third-Party Contractors 108

C.5.12 Work Orders 108

C.5.12.1 General 108

C.5.12.2 Operations 109

C.5.12.3 Data Maintenance 111

C.5.12.4 Reporting 111

C.5.13 Additional Services Indefinite Quantity Provisions 112

C.5.13.1 General 112

C.5.13.2 Price Proposal for Additional Services Work Request 112

C.5.13.3 Additional (Non-Pricing Schedule) Subcontracts 112

C.5.13.4 Indirect Costs (Markup) 112

C.5.13.5 Proposal Review 113

C.5.13.6 Additional Services Work Request Ordering and Invoicing 113

C.5.13.7 Cost Documentation 113

C.5.13.8 Construction Services 113

C.5.14 Building Management and Support Services 114

C.5.14.1 General 114

C.5.14.2 Miscellaneous Work 114

C.5.14.3 Review of Design Documents 115

C.5.14.4 Inspections Assistance for Space Build Outs 115

C.5.14.5 Flag Procedures 115

C.5.14.6 Overtime Utilities 115

C.5.15 Monthly Progress Report 116

C.5.15.1 General 116

C.5.16 Reference Library 117

C.5.16.1 General 117

SECTION 6 MAINTENANCE SPECIFIC REQUIREMENTS 118

C.6.0 General 118

C.6.1 Maintenance Standard 118

C.6.2 Boiler Systems 120

C.6.2.1 General 120

C.6.2.2 Operation 120

C.6.2.3 Boiler Maintenance 120

C.6.2.4 Testing and Inspecting 120

C.6.2.5 Reporting 121

C.6.3 Air Distribution Equipment 121

C.6.3.1 General 121

C.6.3.2 Operation 121

C.6.3.3 Maintenance 121

C.6.3.4 Replacement of Air Filters 122

C.6.3.5 Testing and Inspecting 123

C.6.3.6 Reporting 123

C.6.4 Chiller Systems 123

C.6.4.1 General 123

C.6.4.2 Operation 123

C.6.4.3 Maintenance 123

C.6.4.4 Testing/Inspecting 124

C.6.4.5 Reporting 124

C.6.5 Cooling Towers 124

C.6.5.1 General 124

C.6.5.2 Operations 124

C.6.5.3 Maintenance 125

C.6.5.4 Testing 125

C.6.5.5 Reporting 125

C.6.6 HVAC Water Management 125

C.6.6.1 General 125

C.6.6.2 HVAC Water Management Plan 125

C.6.6.3 Operation 126

C.6.6.4 Maintenance 126

C.6.6.5 Testing and Inspecting 126

C.6.6.6 Reporting 127

C.6.6.7 Chemical Free Water Treatment System 131

C.6.7 Domestic Plumbing Systems 131

C.6.7.1 General 131

C.6.8 Lighting Systems 131

C.6.8.1 General 131

C.6.8.2 Operation 132

C.6.8.3 Maintenance 133

C.6.8.4 Testing and Inspecting 134

C.6.9 Electrical Switchgear and Switchboards 134

C.6.10 Emergency Power Equipment 134

C.6.10.1 General 134

C.6.10.2 Operation 135

C.6.10.3 Maintenance 135

C.6.10.4 Testing and Inspecting 135

C.6.10.5 Reporting 136

C.6.11 Oil Analysis and Oil Changes 136

C.6.11.1 General 136

C.6.11.2 Operations 136

C.6.11.3 Testing and Inspecting 137

C.6.11.4 Reporting 137

C.6.12 Vertical Transportation Systems 137

C.6.12.1 Elevator Associated Equipment Maintenance 137

C.6.12.2 Elevator Phone and Alarm Bell Testing 137

C.6.12.3 NCMMS Data Entry for Vertical Transportation Systems 137

C.6.12.4 Elevator Services (James H Quillen Federal Courthouse (TN0012ZZ) 138

C.6.12.4.1. Description Specification Work Statement – Contractor Effort Required 139

C.6.12.4.2 Scope of Work – Acceptance of Existing Equipment 139

C.6.12.4.3. Excluded Equipment 139

C.6.12.4.4. Performance Requirements 140

C.6.12.4.5. Acceptable Performance 140

C.6.12.4.6. Non-Standard Requirements 141

C.6.12.4.7. Housekeeping 141

C.6.12.4.8. Quality Control Program 142

C.6.12.4.9. Equipment Changes 142

C.6.12.4.10. Qualifications of Contract Employees 143

C.6.12.4.11. Elevator Maintenance Technicians 143

C.6.12.4.12. Supplies, Materials, and Equipment 143

C.6.12.4.13. Inspections and Tests 144

C.6.12.4.14. Annual, Semi-Annual, & Five-Year Tests 144

C.6.12.4.15. Contract Close-out Inspections 145

C.6.12.4.16. Repairs 145

C.6.12.4.17. Service Calls 146

C.6.12.4.18. Preventive Maintenance 146

C.6.12.4.19. Safety and Health 147

C.6.12.41.20. Affirmative Procurement Program 147

C.6.12.4.21. Quality Assurance Program (Elevators – Quillen Building Only) 148

C.6.13 Architectural and Structural Systems 147

C.6.13.1 General 147

C.6.13.2 Replacement Items and Painting 148

C.6.13.3 Machinery Rooms 148

C.6.13.4 Historic Buildings 149

C.6.13.5 Architectural Woodwork 149

C.6.13.6 Directories 149

C.6.13.7 Roofs 149

C.6.13.8 Roof Anchorages 149

C.6.14 Perimeter Access Control Systems (Security fixtures) 150

C.6.14.1 General 150

C.6.15 Child Care Center, Operation & Maintenance Requirements - Reserved 150

SECTION 7 ADMINISTRATIVE INSTRUCTIONS 150

C.7.0 Initial Inspection 150

C.7.1 Existing Deficiency Inspection/Initial Deficiency Report 151

C.7.2 Startup Phase/Transition Phase 152

C.7.3 Phase-out Transition Period 153

C.7.4 Contract Closeout Examination and Withholding of Final Payment 154

SECTION 8 PUBLICATIONS AND CITED STANDARDS 155

C.8.0 General 155

C.8.1 General Publications 155

C.8.2 Federal Publications 159

SECTION 9 JANITORIAL OBJECTIVES AND SCOPE 165

C.9.1 Cleaning Hours 165

C.9.2 Building Information Data Sheet Estimates 165

SECTION 10 JANITORIAL SUSTAINABLE CLEANING / LEED-EB 165

C.10 Janitorial Sustainable Cleaning 165

C.10.1 LEED-EB 165

SECTION 11 JANITORIAL SUSTAINABLE PURCHASING 165

C.11 Sustainable Purchasing 165

C.11.1 Sustainable Product Standards 166

C.11.2 Key Sustainable Products (KSPs) 166

C.11.2.1 Proof of Compliance 167

C.11.2.2 Exemptions 168

C.11.3 Sustainable Cleaning Plan 168

SECTION 12 JANITORIAL STANDARD SERVICES 168

C.12.1 Interior Services 168

C.12.1.0 Performance Standards 168

C.12.1.1 Floor Care 168

C.12.1.2 Carpets and Rugs 169

C.12.1.3 Floor Mats and Runners 170

C.12.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms and Holding

Cells 170

C.12.1.5 Fixtures 171

C.12.1.6 Surfaces 171

C.12.1.7 Walls 172

C.12.1.8 High Cleaning 172

C.12.1.9 Dusting 172

C.12.1.10 Trash, Wastebaskets and Ash Receptacles 172

C.12.1.11 Recyclables 173

C.12.1.12 Elevators, Escalators and Stairways 173

C.12.1.13 Plate Glass 173

C.12.1.14 Window Washing (Interior Side) 173

C.12.1.15 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 174

C.12.1.16 Fine Arts Collection and Historic Buildings (RESERVED) 174

C.12.1.17 Policing Inside Areas 174

C.12.1.18 Interior and Atrium Plants (Government Plants (RESERVED) 174

C.12.1.19 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 174

C.12.1.20 Postal Space (RESERVED) 174

C.12.1.21 Fitness Centers, Health Units, Lactation Rooms, and Laboratories 174

C.12.2 Exterior Services 174

C.12.2.0 Performance Standards 174

C.12.2.1 Plate Glass 175

C.12.2.2 Window Washing (Exterior) 175

C.12.2.3 Canopies 175

C.12.2.4 Hard Surface Areas 175

C.12.2.5 Ash Receptacles and Trash Containers 175

C.12.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 175

C.12.2.7 Graffiti Removal 176

C.12.2.8 Excrement Removal (Human, Bird and Animal) 176

C.12.2.9 Policing Outside Areas 176

C.12.3 Snow and Ice Removal 176

C.12.4 Grounds Maintenance 177

C.12.4.0 Landscape Erosion Management 177

C.12.4.1 Grounds Maintenance Services 178

C.12.4.2 Composting 178

C.12.4.3 Trees and Shrubs 178

C.12.4.4 Mulching 179

C.12.4.5 Mowing and Edging 179

C.12.4.6 Leaf Removal 179

C.12.4.7 Over Seeding, Dethatching and Plugging 180

C.12.4.8 Fertilization 180

C.12.4.9 Flowerbeds and Plants 180

C.12.4.10 Plant Replacements 180

C.12.4.11 Soil and Ground Covers 180

C.12.4.12 Unimproved Grounds (RESERVED) 181

C.12.4.13 Fence Lines (RESERVED) 181

C.12.4.14 Weeds 181

C.12.4.15 Irrigation 181

C.12.4.16 Watering 181

C.12.4.17 Adjust, Clean and Set Automatic Controllers 181

C.12.4.18 Integrated Pest Management Plan (IPM) 182

SECTION 13 JANITORIAL ABOVE STANDARD SERVICES 183

C.13.1 Carpet Extraction (Private Areas) 183

C.13.2 Window Washing (Interior/Exterior) (RESERVED) 183

C.13.3 Postal Lock Boxes and Mail Cases (RESERVED) 183

C.13.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique

Coverings) (RESERVED) 183

C.13.5 Pressure Washing and Steam Cleaning 183

C.13.6 Tree Thinning (RESERVED) 184

C.13.7 Government Furnished Trees and Plants (Planted In Ground or Planters) (RESERVED)

C.13.8 Snow and Ice Removal for Areas Requiring Heavy Equipment 184

SECTION 14 JANITORIAL SERVICE CALLS 184

SECTION 15 SOLID WASTE/TRASH/RECYCLING MANAGEMENT 185

C.15.1.0 Solid Waste/Trash Audits 185

C.15.1.1 Extent of Work 185

C.15.1.2 Solid Waste/Trash Removal and Disposal 186

C.15.1.3 Solid Waste/Trash Records and Reports 187

C.15.1.4 Pick-ups on Call (RESERVED) 187

C.15.2.0 Recycling 187

C.15.2.1 Extent of Work 187

C.15.2.2 Recyclable Materials Disposition 188

C.15.2.3 Recyclables 189

C.15.2.4 Pick-ups on Call (RESERVED) 189

C.15.2.5 Recycling Containers 189

C.15.2.6 Restriction on Use 190

C.15.2.7 Recycling Proceeds 190

C.15.2.8 Recycling Records and Reports 190

SECTION 16 ENVIRONMENTAL REPORTING 190

C.16.0 Recycling and Waste Reports 190

C.16.1 Report Calculations 190

C.16.2 Sustainable Purchase Reporting 191

C.16.3 Integrated Pest Management Report 191

C.16.4 Supporting Documentation 191

C.16.5 Reporting Formats 191

SECTION 17 INTEGRATED PEST MANAGEMENT 191

C.17.0 Preventive Pest Maintenance 192

C.17.1 General 192

C.17.2 Pests Included and Excluded 192

C.17.3 Initial Pest Assessment 193

C.17.4 Pest Control Plan 193

C.17.5 Pesticide Application 194

C.17.6 Structural and Procedural Recommendations 195

C.17.7 Record Keeping 195

C.17.8 Manner and Time to Conduct Service 196

C.17.9 Insect Control 196

C.17.10 Rodent Control 197

C.17.11 Safety and Health (Pest Management) 197

SECTION 18 CHILD CARE CENTER, JANITORIAL REQUIREMENTS (RESERVED) 198

SECTION 19 JANITORIAL CLEANING SCHEDULES 198

SECTION 20 CONTRACTOR AND GOVERNMENT COORDINATION MEETINGS 198

SECTION 21 CONTRACTOR SUBMITTALS/DELIVERABLES CHART 199

C.21.1 Contractor Deliverables 199

SECTION 22 EXHIBITS 207

Exhibit 1 - Building Information Sheets 207

Exhibit 2 - Energy and Water Efficiency Monthly Report 217

Exhibit 3 – Construction Services Form 225

Exhibit 4 – GSA Smart and Sustainable Buildings 231

Exhibit 5 - Occupant Agency Program Asset List – 234

Exhibit 6 – Elevator Communication and Test Form 235

Exhibit 7 – PBS Waste Audits 236

Exhibit 8 – Recycling/Solid Waste/Trash Report 239

Exhibit 9 - Quality Assurance (QA) Inspection Form 242

D. PACKAGING & MARKING 248

D.1. Payment Of Postage And Fees 248

D.2. Marking 248

E. INSPECTION & ACCEPTANCE 249

E.1. THE ROLE OF GOVERNMENT PERSONNEL AND RESPONSIBILITY FOR

CONTRACT ADMINISTRATION 249

E.1.1 Contractor Responsibility 249

E.1.2 Contracting Officer 249

E.1.3 Contracting Officer’s Representatives (COR) 249

E.1.4 Government Quality Assurance 249

E.2.FAILURE TO PERFORM 250

E.3.EXCUSABLE DELAYS 250

F. DELIVERIES OR PERFORMANCE 251

F.1 PLACE OF PERFORMANCE 251

F.2. TERM OF CONTRACT 251

F.2.1 Term of the Contract 251

F.3. OPTION TO EXTEND THE TERM OF THE CONTRACT 251

F.4. REPORTING REQUIREMENTS 252

F.4.1 Plans, Schedules and Report Format Submission Requirements 252

F.4.2 Other Reports 252

G. CONTRACT ADMINISTRATION DATA 253

G.1. PAYMENTS 253

G.1.1 General 253

G.1.2 Payments for Additional Services 253

G.1.3 Submission of Invoices for Additional Services 253

G.2. UNEXPECTED BUILDING CLOSURES 254

G.3. WITHHOLDING MONIES FOR NON-SUBMISSION OF WORK SCHEDULES 254

G.4. WITHHOLDING MONIES FOR NON-SUBMISSION OF REPORTS 254

G.5. APPLICATION OF CRITERIA FOR DEDUCTIONS (NON-PERFORMANCE 254

G.6. REDUCTIONS AND ADDITIONS OF SPACE 255

G.7. ADDITIONS AND DELETIONS OF BUILDINGS 256

A. FORMS

RESERVED

B. SERVICES, ORDERING AND PRICES

This solicitation contains a work statement for a performance-based service. This means that the

Government has described WHAT is to be accomplished, not HOW to accomplish it, and states a basis for determining whether finished work meets the Government quality requirements. It does not state detailed procedures for accomplishing the work unless there are safety, security or communication requirements.

The contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality of services before the performance becomes unacceptable.

B.1. Description of Services

The Contractor shall provide all management, supervision, labor, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein. The Contractor will be required to provide management, operations and maintenance related services during the initial twelve (12) months of service in accordance with the requirements of this solicitation and prices for basic and alternate services.

There is a provision for the exercise of four (4) additional twelve month periods, which may be exercised upon 30 days written notice to the Contractor at the Government’s option and shall be contained in the resulting contract awarded. Evaluation of options does not obligate the government to extension of the contract term past the initial year (s) of service.

B.2. Bid/Offer/Basic Services Benchmark Data

General Services Administration will utilize the BOMA Experience Exchange Report (BEER)

Benchmark Data and Regional market analysis to determine a reasonable per square foot cost for these services. https://www.bomaeer.com/BOMA/main_landing.aspx#bookmark https://www.bomaeer.com/BOMA/main_landing.aspx#bookmark

B.3. Alternate Bid/Offer for Additional Services

Offerors must quote a price per man-hour for providing additional services when ordered by the

Contracting Officer’s Representative in addition to the services specified as “basic services” in

Section C. This additional services provision is to be used to satisfy the Government’s short-term non-recurring need for service.

Should a continuing need for additional service arise; a contract modification will be negotiated pursuant to the “Changes” clause contained on the Supplemental Contract Clauses for Building

Service Contracts.

Orders for additional services may be placed for each service by the CO. All individual orders will be confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA

Form 300 will describe the service provided and will establish the hours of service for which the

Contractor will be compensated, based on the CO or his/her designee authorization log. Monthly orders totaling less than $2,500.00 will be processed via use of the Government Visa credit card or direct pay system as shown in Section G, and will not be confirmed in writing. If an emergency arises after hours, the contractor must contact the COR for authorization to perform emergency repairs.

B.4. Pricing Of Options for Contract Services

Offerors/bidders shall price the option requirements for the four (4) additional 12-month periods by assuming that the minimum hourly wages and fringe benefits established by the U.S.

Department of Labor (DOL) or Collective Bargaining Agreement (CBA), for the initial twelve-month period of performance will apply to the additional twelve-month option periods. The minimum wage rates and fringe benefits applicable to the initial twelve-month period of performance are outlined in the DOL (https://beta.sam.gov/search?keywords=&sort=-modifiedDate&index=wd&is_active=true&page=1 ) or CBA which is provided as a separate document in the solicitation.

Wage Determination No. 2015-4644 Rev. 15 6/18/2020.

The following Occupation Codes and Titles apply:

01270- Production control Clerk

23411 – Heating, Ventilation and Air Conditioning Mechanic Research Facility

23160 – Maintenance Electrician

23810 - Maintenance Plumber

23370 – General Maintenance Worker

23470 – Laborer

11150 - Janitorial

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In the event the option(s) is exercised by the Government, the contract price(s) will be adjusted upward or downward at the time the option is exercised in accordance with the clause entitled

Fair Labor Standards Act and Service Contract Act - Price Adjustment (Option Contract). (See

Sec. I)

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

INTRODUCTION

This is a Performance Based Service Contract which focuses on the needs of the customer rather than on how the contractor meets those needs. The success of the contract depends on the satisfaction of the requirements, but also the satisfaction of our shared customer through a partnering effort between the CO or his/her designee and the contractor, Rather than a mere list of activities, this is a written expression of the GSA’s expectation of the service to be performed by the contractor. A higher level of effective communication between the Government and contractor is essential for partnering and performance based service contracting to succeed. The success of this contract is shared between the Government and the contractor.

More emphasis is placed on the contractor’s internal self-management of quality; not the usual external inspection by Government Inspectors, although that is a part of this contract as well. All parties should act proactively to reduce service cost; therein providing an incentive for the contractor.

Section 1 General Contract Requirements

C.1.0 GENERAL

This is a Performance Based Work Statement (PWS) for Facilities Engineering: Operations, Maintenance, and Janitorial Related Services defined under the scope of this contract. This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Operations and Maintenance Contractor (known from here on as Contractor). All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives. Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall consider utilizing a facilities engineering and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

GSA intends to purchase Contractor provided technical and managerial expertise to assist in the holistic management of assets over the long term. This program strategy has taken the name

“facilities engineering” and has proven to be a successful model resulting in efficient and effective management of assets while maintaining a lower overall cost of operations. The facilities engineering model is dependent upon an effective partnership with a highly skilled

Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance based service contract to succeed, whereas the success of this contract is shared between the Government and the Contractor. More emphasis is placed on the Contractor’s self-management of quality, not the usual inspection by

Government inspectors, although that is a part of this contract as well. All parties shall act proactively to reduce service cost.

To establish a standard of facilities engineering practices, thought processes and problem solving throughout the model, GSA established a program philosophy rooted in “systems thinking” whereby the means and methods for providing building operations and maintenance are established through investigations, metrics, and feedback loops, and by establishing a partnership between the Government and Contractor to achieve joint performance objectives. The goal of applying systems thinking to facility management is to see that every action or decision in operating, maintaining, and retrofitting a building shall result in an impact (financial, environmental or, human resource, or any combination thereof), and to evaluate the “full circle” implications. Long term application of systems thinking throughout GSA has resulted in both

Contractor and Government joint command of short-term and long-term cohesive management of real property assets.

GSA is committed to Federal leadership in the design, construction, and operation of high-performance and sustainable buildings. A major element of this strategy is the implementation of common strategies for operating and maintaining buildings. As a result, this contract requires the Contractor to participate and partner with the Government in the initiative of obtaining high performance and sustainable operations, inclusive of initiatives to conserve energy and water consumption, recycling programs, meeting or exceeding specific environmental, regulatory, or performance standards, and the utilization of green products and services. The following sections detail the GSA minimum requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States.

Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional

Buildings (ASTM E1971-05) and ISSA’s web site (www.issa.com).

The contractor, through innovation, technology, or other means, shall perform the required maintenance of these facilities by following our Guiding Principles for Sustainable Buildings:

1. Employ Integrated Assessment, Operation and Management Principles

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a. In conjunction with the CO or his/her designee establish operational performance goals for energy, water, material use and recycling, and indoor environmental quality, and ensure incorporation of these goals throughout the lifecycle of this contract

b. Ensure that operating decisions are carried out with regard to sustainable operations.

c. Meet ASHRAE standards as noted throughout the PWS for thermal comfort and indoor air quality

d. Use low emitting materials for maintenance. In particular, use products that have low pollutant emissions; adhesives, sealants, and solvents.

e. Use products meeting or exceeding EPA’s recycled content recommendations for building maintenance. For other products such as ceiling tiles, use materials with recycled content. For more information see EPA’s Comprehensive Procurement Guideline website.

f. Use materials with the highest content level per USDA’s bio-based content recommendations (website) for maintenance of or use in the building.

g. Use environmentally preferable products that have a lesser or reduced effect on human health and the environment, See the Federal Green Construction Guide.

h. Provide salvage, reuse and recycling services for waste generated from building operations, maintenance, and repair and discarded equipment.

i. Eliminate the use of ozone depleting compounds where alternative environmentally preferable products are available consistent with the Clean Air Act.

II. Optimize Energy Performance – GSA is in the process of optimizing energy performance through many means and processes. Operate all equipment to optimize efficiency to reduce energy use and otherwise seek operating costs reductions wherever possible

III. Protect and Conserve Water where possible inside and outside. Metering systems may be already installed or will be installed in government buildings to aid in reducing consumption.

Where available use EPA’s Water Sense-labeled products or other water conserving products, where available.

IV. Be aware that the building(s) and management involved with this contract maybe in the process of establishing processes, instituting plans, and operational procedures to meet energy efficiency goals either through receiving an ENERGY STAR rating, LEED or comparable programs. The contractor will play an integral part of obtaining these goals and should be aware of the programs and processes.

V. The policy of GSA is to bring existing buildings into conformity with GSA’s Strategic

Sustainability Performance Plan (SSPP).

VI The purpose of partnering is to adopt procedures wherein the contract and Government work together in achieving contract objectives. Partnering involves the development of a cooperative management team that seeks to identify compatible interests, and common goals and objectives.

VII. This is a fixed-price contract and while working with the Government in obtaining goals the contractor is motivated to find improved methods of performance in or to increase its profits.

Results of an effective partnership should reflect a “mutual win” situation.

VIII. Rather than a mere list of activities, this is a written expression of the GSA’s expectation of the service to be performed by the Operations and Maintenance Contractor (known as

Contractor).

The Contractor Shall:

a. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

b. Use innovation, technology and other means and methods to develop and perform the most efficient services for the building.

c. Implement an effective Quality Control Plan (QCP).

d. Maintain the NCMMS service call system in a prompt and professional manner at all times in order to promote timely and courteous resolution of tenant concerns.

e. Keep the Contracting Officer (CO) or designee informed of current status of the work being performed by maintaining accurate updates in the NCMMS for all work orders and

Preventative Maintenance (PM) actions and updates summarized in the monthly report.

f. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

g. Provide training to their employees that will stress stewardship in maintenance practices i.e., the proper use, disposal, recycling of chemicals, dispensing equipment and packaging. Provide documentation that their employees are completing training in the core competences and participating in continual educational training according to the

Federal Building Personnel Training Act. Ensure that their employees are properly licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by federal, state or local law, codes or ordinances.

h. Federal Requirements: The Contractor shall comply with all applicable Federal, state and local laws, regulations and codes, including any supplements or revisions. The

Contractor shall obtain all applicable licenses training, and permits. If a change in law or regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall submit to the CO or their designee a price proposal for such change. If the CO or their designee determines an equitable adjustment is substantiated a modification to the Contract will be issued.

PARTNERING

The purpose of partnering is to adopt procedures wherein the contract and Government work together in achieving contract objectives. Partnering involves the development of a cooperative management team that seeks to identify compatible interests, and common goals and objectives.

GSA seeks to establish a Partnering relationship with the Contractor to accomplish its program objectives in implementing this contract scope of work. The objective of the Partnering process is to establish an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives.

Partnering requires that both parties recognize and address those opportunities and challenges that will be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values.

GSA will select team members to participate in joint activities with the contractor partnering team members. The GSA and Contractor team will utilize various methods to ensure that the contract requirements are consistently met as well as GSA measures which include energy and water savings, environmental goals, proper utilization of GSA National Computerized

Maintenance Management System (NCMMS), and tenant satisfaction. These methods include brainstorming, planning, execution, monitoring, feedback, and refinement of key performance indicators and their associated contract requirements. Contractor personnel, including subcontractors and vendors from various levels of each organization, are encouraged to participate. The Partnering team should be both balanced and have as few individuals as possible for efficiency.

In order to meet the objectives of a successful partnership between the Government and the contractor, it is required that the contractor provide, at minimum, a full time Project

Manager whose qualifications meet the requirements of section C.1.2.1. Although it will primarily be the responsibility of the Project Manager to participate in the day to day partnership with the government it is also expected that the contractor’s corporate office will participate at a minimum in quarterly meetings. These meetings can be attended virtually or on-site as determined by the contractor. The contractor is expected to visit the site annually under the quality control section of this requirement and should allocate time to participate in the partnership meeting during that visit.

C.1.0.1 Contract Systems and General Objectives

The Contractor shall provide management, supervision, labor, materials, equipment, and supplies

(shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems, (listed below) and all related services located within the property line of the following locations:

Howard Baker, Jr. CTHS (TN0004ZZ) Forum Building (TN0021ZZ)

800 Market Street 416 Cumberland Avenue

Knoxville, TN 37902-2327 Knoxville, TN 37902-2301

John J. Duncan FB (TN0076ZZ) James H. Quillen CTHS (TN0012ZZ)

710 Locust Street 220 W. Depot Street

Knoxville, TN 37902-2518 Greeneville, TN 37743-1100

a. Heating, ventilation, and air conditioning (HVAC) systems and equipment.

b. Kitchen hoods, toilets, and exhaust systems

c. Electrical systems and equipment, lighting and switchgear systems.

d. All control systems that are within the scope of this Contract:

1. Building Automation System (BAS) [[[(where BAS systems are connected to the

GSA network, the Contractor’s employees will need to obtain a GSA ENT account to access systems)]]]. The following buildings BAS are on the GSA network: Howard

Baker, Jr. CTHS (TN0004ZZ), John J. Duncan FB (TN0076ZZ), James H. Quillen

CTHS (TN0012ZZ

2. All Building Control Systems to include (BAS), Public Address Systems, and

Security Control Systems (Note: Software maintenance and upgrades for BAS is the responsibility of GSA if on the GSA network; Software maintenance and Access and

Control for Security Systems such as card readers is the responsibility of GSA.

Software maintenance for Fire Alarm Systems is the responsibility of the contractor.

The software maintenance of lighting control systems and BAS systems not on the

GSA network is the responsibility of the contractor).

e. Plumbing and domestic water equipment and systems to include domestic water fountains and coolers, storage tanks, pumps, backflow preventers, rain water harvesting systems and cisterns.

f. Kitchen/concessions/restroom/mechanical area drains and grease traps.

g. Maintenance of landscape irrigation systems to include controllers, pumps, timers, and sprinkler nozzles.

h. Sanitary sewage equipment and systems.

i. Storm drainage equipment and systems -

j. Fire protection and life safety systems and equipment including detection, notification, and communication systems, as well as monitoring service, sprinkler systems, standpipes, backflow preventers, water storage tanks, fire extinguishers, etc.

k. Smoke control systems (i.e., building, atrium, stair pressurization, elevator ventilation, etc.)

l. Perimeter and non-tenant security system (locks, gates/arms, operable bollards, wedge plates, keypads, card readers, magnetic locks, etc.…) and its components (hardware only) which includes general building public access and all garage access.

m. Dock levelers, roll-up doors, and sliding gates.

n. Architectural and structural systems, fixtures, doors, windows, roofs, and equipment within the site (to the property line).

o. US Flagpole, lighting and pulley systems.

p. Roofing system investigations, inspections, and repairs.

q. Mechanical equipment for window washing (wall glider, tracks, davits, and associated equipment).

r. Static and dynamic bollard systems, gates, and fences

s. Fire doors and windows (including hinges, closers and latching hardware)

t. Parking Lots, parking lot surfaces, sidewalks and illumination.

u. Parking control equipment and loading dock equipment.

v. DSL, Modems, and other information systems periphery used to include the communication and data lines necessary to operate the fire alarm monitoring and web-based access to NCMMS. Phone lines for fire alarm dialer are the responsibility of the contractor.

w. Kitchen appliances and equipment.

x. Cleaning and maintenance of ductwork above the ceiling, and any fire suppression or fire alarm equipment associated with kitchen hood systems.

y. Elevator Cab lights and Emergency Phone Testing for Elevators. (Note: Changing of Light

Bulbs/Ballast/ drivers in the Elevator Cars is the responsibility of the Contractor as well as

Elevator Emergency Phone testing. The contractor is NOT responsible for actually changing light bulbs in elevator pits, and hoist ways; however, just supplying bulbs/ballast is required.

z. Dispensing equipment in the restrooms and all hand sanitizers in common areas. This includes supplying batteries for all towel dispensers, soap dispensers, automatic operated flush valves, and sink faucets.

aa. Window Blind repairs for common areas ONLY (i.e., non tenant space).

bb. Service request desk operations to include asset/equipment records management, real-time production control and dispatching of tenant or any reactive calls for all types of services, development and scheduling of planned maintenance and repairs, creating and use of query-based reports, and record keeping using the National computerized maintenance management system (NCMMS).

cc. Janitorial and Related Services

C.1.0.1.1 Scope Exclusions

Excluded from this scope are:

a. Agency installed/specific Security systems (does not include mechanical components of the door, closers, keepers, hinges, etc.)

b. Government telecommunication systems.

c. Equipment owned and operated by tenant agencies.

d. Furnishings, furniture, portable equipment, office partitions and cubicles unless specifically noted in the asset list (not installed as fixtures).

e. Equipment owned by servicing public utilities.

f. Maintenance and upgrade of software supported IT software or software licenses (to include building automation systems (BAS), lighting systems, security systems, and advance metering systems that reside on the GSA Network.

g. Upgrade of software and software licenses for NCMMS.

h. Fitness center equipment.

i. Vending machines

j. Additional services as needed by various agencies.

Additional services may be ordered at the discretion of the Government for work relating to the operations, maintenance and repair or upgrade of the covered facilities, but not covered in the basic services of the contract, as described in this document.

C.1.1 Discrepancy in the Specifications

In any cases of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Personnel

The Contractor shall adhere to the staffing levels, which include Government mandated minimum staffing (C.1.2.2.1) as well as other proposed staff that were submitted in their price quote prior to award as part of the Bid proposal. Contractor shall submit staffing plan that provides sufficient numbers of staff at the various levels of expertise to ensure all scheduled and unscheduled services are performed and conditions are maintained to avoid any disruption to the tenant. Any changes to the proposed staffing levels, qualifications of proposed staff or key personnel, or the areas of expertise or disciplines of the proposed staff shall be submitted for review and approval from the CO or their designee.

C.1.2.1 Contractor Key Personnel

The Contractor shall designate a on-site Project Manager, Custodial Supervisor, and O&M supervisor in writing and provide the name and contact information to the CO. The On-site

Project Manager and on-site supervisors are considered essential to the work being performed under this Contract. Before removing, replacing, or diverting the Project Manager or any On-site

Supervisor, the Contractor shall (1) notify the CO two weeks in advance and (2) submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this Contract.

The Project Manager shall possess at least five years of recent (within the past ten years) experience in the management and supervision of building mechanical operations and maintenance for buildings of the approximate size, complexity and characteristics of the buildings to be covered by this Contract. A detailed resume shall be submitted to the CO or their designee for approval prior to the assignment of the project manager to the Contract. Both new and replacement project manager’s shall meet these qualification standards. Minimally, the resume shall contain:

a. The full name of the proposed project manager.

b. A detailed description of the proposed project manager’s employment history for the previous five years. The names and addresses of the companies for whom the proposed project manager worked for the past five years, along with the names and telephone numbers of the immediate supervisors.

c. If the contractor proposes an onsite supervisor in addition to the project manager then they must submit a resume that meets the qualifications listed below

The O&M and Janitorial Onsite Supervisors shall possess at least 3 years of recent experience in directing operation and maintenance of asset in a supervisory capacity for assets of the approximate size, complexity, and other characteristics of the asset to be operated and maintained under this

Contract for the O&M Onsite Supervisor. The On-Site Janitorial Supervisor shall possess at least

3 years of experience in custodial services, two of which must have been supervisory, which includes knowledge of cleaning procedures, equipment and supplies, is required. A detailed resume for each candidate containing the information specified in this document shall be submitted to the CO or their designee for approval prior to the assignment of any supervisor to the Contract.

Both new and replacement onsite supervisors shall meet these qualification standards. Minimally the resume shall contain:

a. The full name of the proposed supervisor.

b. A detailed description of the previous 3 years’ employment history of the proposed supervisor.

c. The names and addresses of the companies for whom the proposed supervisor worked for the past 3 years, along with the names and telephone numbers of the immediate supervisors.

C.1.2.2 Authority

The Project Manager shall have complete authority to act for the Contractor in every detail during the term of the contract and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on…