DRAFT NIEHS Janitorial PWS.pdf

DRAFT

PERFORMANCE

WORK

STATEMENT

FOR

JANITORIAL SERVICES

NATIONAL INSTITUTE OF

ENVIRONMENTAL HEALTH SCIENCES

ORF Facilities Management Branch

March 2021

Table of Contents

1 . SCOPE

1.1 NIEHS Campus

1.2 Davis Park Warehouse

1.3 Approximate Square Footage

1.4 Interstitial Space C-F Modules

2 .0 DEFINITIONS AND EXPLANATIONS

Chalkboards/Marker boards Metal and Ceramic Fixtures Drinking Fountains

2.4 Floor Maintenance:

General Carpets and Rugs Uncarpeted Floors Clean ……………………………………………………………………………………..9 Contracting Officer Contractor Contractor Deficiency Report (CDR) Disinfect Facility Quality Control (QC) Quality Assurance (QA) Regular (Normal) Working Hours Waste Receptacles

2.15 Dusting/Cleaning

High Dusting/Cleaning Low Dusting/Cleaning Cleaning Walk-off Mats Computer Rooms Restricted Rooms or Areas Containment Labs Environmental Rooms Renovated and Vacated Space

2. 19 Waterless Urinal

3 GOVERNMENT PROVIDED MATERIALS, SUPPLIES and SPACE Utilities Space 12 Facilities

4 CONTRACTOR PROVIDED MATERIALS AND EQUIPMENT

Supplies Paper Towels Toilet Tissue Sanitary Napkins and Tampons

Waste Container Liners Floor Wax Equipment

5 .0 SPECIFIC TASKS AND QUALITY REQUIREMENTS

.1 Task 1 - Daily Requirements

Rest Rooms

5.1.2 Policing and Cleaning Grounds, Patios, and Areas Adjacent to Buildings . 15

5.1.3 Emergency Clean-up

5.1.4 Cafeteria and Main Entrances

5.1.5 Glass Surfaces

5.1.6 Services of Housekeeping Assistance

5.1.7 Hand Hygiene Station

Task 2 - Daily Requirements Uncarpeted Floors Carpeted Floors Surfaces Waste Baskets and Trash Receptacles Metal Fixtures Sinks and Washbasins Rest Rooms Fountains, Drinking and Dispensing Type Glass Surfaces Chalk and Water Marker Boards Accumulated Trash Policing and Cleaning Grounds, Patios, and Areas Adjacent to Buildings Recycling Requirements

Task 3 - Twice Weekly Requirements Docks, Loading & Utility Access Areas Patios and Entrances Computer Rooms Mechanical Rooms and Penthouses

Task 4 - Monthly Requirements Venetian Blinds Cafeteria Carpet

Task 5 - Quarterly Requirements Upholstered Furniture Upholstered Walls Copper Walls Metal Cleaning/Polishing

5.5.6 ABF Building Cleaning

Task 6 - Semi-annual Requirements Task 7 - Annual Requirements Task 8 - Periodic, Seasonal, or As-needed Requirements

Entrance Floors and Corridors

Building Entrances Windows Trash Receptacles Containment Labs Computer Room Floors Renovated and Vacated Space

Task 9 - On-Call Requirements Clean Interstitial (Modules C, D, E and F) of Rall Building, NIEHS Campus Services for Special Events

Task10 – Clinical Research Unit

6 CONTRACTOR’S QUALITY CONTROL PROGRAM

General Quality Control Plan Contents

Inspection System Contractor’s Quality Control Representative

Quality Control Plan Submittal Quality Control Plan Changes

Submittal of Changes Implementation of Changes

Quality Control Inspection File

7 .0 QUALITY ASSURANCE AND SURVEILLANCE

Quality Assurance Quality Assurance Meetings Government Surveillance Methods

Random Sampling Planned Sampling or Periodic Inspection 100% Inspection Validated Complaints Unscheduled Inspection Random Sampling for Extrapolated Deductions Surveillance Changes

8 DEFECTIVE PERFORMANCE

8.1 Unintentional Defective Performance:

8.2 Intentional or Negligent Defective Performance:

9 REMEDIES FOR DEFECTIVE PERFORMANCE

Unintentional Defective Performance Re-accomplishment of Work Deductions Statutory and Actual Damages

Statutory Damages Actual Damages Assessment of Costs

10 .0 ADMINISTRATIVE/GENERAL REQUIREMENTS

Annual and Quarterly Schedule

10.2 Personnel Requirements:

Personnel and Supervision Project Manager Assistant (Alternate) Project Manager Quality Control Representative Key Personnel

Employee Health Requirements Unforeseen Facilities Closures Controlled Entry

Key Control Identification Card/Key Access 52 Locked/Secured Areas Sign In and Sign Out

10.5.6 Uniforms and Contractor Provided Identification

Damages Caused by the Contractor Conservation of Utilities Emergency Work

10.9 Precautions

EXHIBIT A

EXHIBIT C

1. SCOPE

The Contractor shall furnish all necessary labor, supervision, transportation, equipment, and supplies to provide janitorial services for the National Institute of Environmental Health Sciences. Contractor shall maintain all NIEHS facilities in a manner which is free from filth and pathogens and enhances the appearance and cleanliness of the site as a whole.

The Contractor shall perform all the janitorial services in a quiet, disciplined, orderly manner so as not to disturb employees working in the respective areas, visitors, or the normal operation of the activity being cleaned. At all times, the Contractor shall coordinate his work so as not to cause interference with Government business or work performed by Government staff and other Contractors.

Janitorial services shall apply to all designated spaces including, but not limited to, halls, rest rooms, office spaces, laboratories, work areas, entryways, lobbies, storage areas, warehouses, stairways, elevators, patios, docks, loading areas, cafeterias, break areas, fitness center, mechanical rooms, conferences rooms, clinical center, computer rooms, Modules A, B, C, D, E and F Penthouses, and interior and exterior of the facilities listed in this Performance Work Statement (PWS) at the sites listed below.

1.1 NIEHS Campus

Location Area (Sq. Ft.)

Rall Building – Building 101 Administration Module A (4 floors) 43, 272 Administration Module B (3 floors) 36, 299 Laboratory Modules, C, D, E & F (4 floors), 290, 074

MRI Wing (1 floor) Mechanical Rooms (Module B Basement; F051; F002; 27,091

MRI-01; ABF Mechanical; and, Modules A, B, C, D, E and F Penthouses)

Fitness Center 2, 178

Clinical Center 12, 000

Facilities Engineering - Building 102 21, 069

Warehouse Office Areas - Building 104 2, 972

Computer Room Building 104 2, 500

Central Utility Plant Building 105 4,535 Offices, Restrooms, Break Room & Conference Room

Incinerator Building 106 466 Offices & Restrooms

Waste Holding Facility Building 108 1, 034 Subtotal - NIEHS Campus 426, 557

1.2 Building 110 Warehouse

Warehouse Offices, Rest Rooms & Shower, Conference Room, Break Room, Computer/Life Cycle Room, Mail Room Mechanical room 2, 590

Security Building Front Entrance 111 526 Offices and Rest Rooms

Security Building 110 Warehouse Entrances 100

New Security control room in 105 822

.1.3 Approximate Square Footage

Total - All Service Area 430,695

1.4 Interstitial Space C-F Modules Not added 315, 945

2.0 DEFINITIONS AND EXPLANATIONS

2.1 Chalkboards/Marker boards: Unless marked "DO NOT ERASE," or "SAVE", chalkboards and marker boards shall be cleaned to remove all writing, dust, streaks, marks and smudges from the board, trays and frame. Erasers shall be cleaned. Chalkboards and marker boards containing written data shall not be erased and cleaned unless designated by the "WASH - SAVE" sign indicating "WASH".

2.2 Metal and Ceramic Fixtures: All metal fixtures within the building shall be cleaned. These fixtures include, but are not limited to sinks, fountains, wall cabinets, water distribution enclosures, tables, stools, surgical lamps, wall hung fire extinguisher, faucets, etc.

2.3 Drinking Fountains: Disinfect all porcelain and polished metal surfaces, including the orifices and drain. Cleaning shall include the cabinet or enclosure. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil.

2.4 Floor Maintenance:

2.4.1 General: The facility consists of various types of floor coverings and tiles. All services to floor coverings and tiles shall comply with the manufacturers' recommendations unless otherwise approved in advance by the Government Contracting Officer Representative.

Cleaning of floors shall include all open areas and all covered areas such as under furnishings, floor mats, runners, etc. Methods specified shall be supplemented by hand operations to clean corners and locations inaccessible to the equipment. All furniture and furnishings shall be restored to their proper locations after cleaning operations have been completed. A satisfactory end result will be attained when the requirements specified herein are achieved.

Any unsatisfactory work shall be promptly corrected the same day as identified at no additional cost to the Government.

2.4.2 Carpets and Rugs: A properly cared for carpet or rug is free of dirt, streaks, stains, spots, and has a bright uniform color. After being vacuumed and cleaned, the carpeted floor shall be free of all visible litter and soil. Any spots shall be removed as soon as noticed. All cleaning of carpets shall be done in accordance with the manufacturer's recommendations. All tears, burns, and raveling shall be brought to the attention of the Government Contracting Officer Representative.

2.4.3 Uncarpeted Floors: Floors shall be cleaned to maintain sanitary conditions and to protect them from damage. All areas accessible to the floor machines, and those areas not accessible to the floor machines, shall receive floor maintenance. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to maintain floors underneath. After receiving floor maintenance, the entire floor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains and discolorations. The floor cleaning methods performed in accordance with the frequency schedule (i.e., daily, nightly, weekly, monthly, quarterly, periodic/seasonal) shall include a thorough cleaning by machine scrubbing or stripping

(depending on type of floor) with a detergent, removing all old wax and soil before applying new wax. The floors shall be maintained in accordance with the floor covering manufacturer's recommendations. Floors requiring waxing shall be waxed with a slip-resistant wax approved by the Underwriters Laboratories. Traffic areas shall be so waxed as to maintain a uniform appearance throughout all buildings. After the new wax has been applied and has become sufficiently dry, it shall be machine buffed to a polished or high gloss finish. All areas where new wax has been applied shall be buffed that same night. When floors are scrubbed, waxed, and polished, all baseboards, furniture, trash receptacles, etc., shall be washed thoroughly to remove the splatter of dirty water, wax, or other materials. Placing chairs, wastebaskets, and other items on top of tables and desks is prohibited.

All uncarpeted floors shall be stripped and waxed approximately at six-month intervals and at a time agreed to by the Government Contracting Officer Representative.

There are floor coverings that do not require waxing but only stripping and buffing or burnishing. A "gloss restore” is accomplished by damp mopping the floor covering with a mild solution of cleaning agent and water, then buffing to a gloss. Repeated buffing enhances the gloss intensity.

Floors in the computer rooms are of the raised floor type with a space under the walk flooring for cables and conduits. These type floors, both the raised floor surfaces and the under floor surface, shall be cleaned by the Contractor removing and replacing the raised floor panels to access and clean the floor underneath. In these cases, cleaning shall be as necessary to remove dust, dirt, spills and spots without removing the cabling and conduits. This will consist of mostly vacuuming, dusting, and damp wiping. The raised floor shall be clean in place.

Ceramic tile shall be cleaned with a tile/grout cleaning machine. Excessive chemicals which deteriorate the tile and grout shall not be used. All tile and grout cleaning shall be in accordance with the tile and grout manufacturer's recommendation.

2.5 Clean: "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

2.6 Contracting Officer: The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer

2.6.1 Contracting Officer Representative (COR) The individual, or his representative, that is designated as being responsible for Government monitoring and technical direction of this contract.

2.7 Contractor: The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

2.8 Contractor Deficiency Report (CDR): A report identifying a Contractor’s defective performance, and requiring the Contractor to provide a response to include identifying the cause of the defective performance and any corrective actions or other actions taken to prevent a recurrence of the deficiency.

2.9 Disinfect: Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

2.10 Facility: An establishment, structure, or assembly of units of equipment designated for a specific function.

2.11 Quality Control (QC): A method used by the Contractor to evaluate and control the quality of goods and services produced.

2.12 Quality Assurance (QA): A method used by the Government to evaluate and provide some measure of control over the quality of purchased goods and services received.

2.13 Regular (Normal) Working Hours: The Government's regular (normal) working hours are from 8:00am to 5:00pm, Mondays through Fridays except: (a) Federal Holidays listed below; and, (b) other days specifically designated by the Contracting Officer.

New Year's Day Labor Day Martin Luther King's Birthday Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.14 Waste Receptacles: Waste receptacles are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, or any container holding trash, paper, or refuse of any type.

2.15 Dusting/Cleaning

2.15.1 High Dusting/Cleaning: High cleaning includes cleaning horizontal and vertical surfaces above 7’ - 0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

2.15.2 Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7’- 0" above the floor level. If present, chalk boards, chalk trays, and erasers shall be cleaned. Corridor, lobby, and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright Metal work shall be wiped clean. Drinking fountains shall be cleaned and disinfected. All surfaces of drinking fountains shall be free of stains, smudges, and scale.

2.16 Cleaning Walk-off Mats: Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations afterwards. The Contractor shall report, in writing to the Contracting Officer Representative, all walk-off mats that are worn out to the point of being ineffective.

2.17 Computer Rooms: The Contractor shall be required to damp mop the computer rooms in building 104 on the NIEHS Campus, weekly or less frequently if so directed by computer room manager. Trash shall be picked up on a daily basis during normal working hours Monday through Friday. No dusting or water will be permitted in these areas unless directed by computer personnel. Janitorial personnel shall not enter this area without being accompanied by computer personnel.

2.18 Restricted Rooms or Areas: Certain areas or rooms have been designated as restricted access.

These areas are involved in the use of toxic, carcinogenic, teratogenic chemicals, radioisotopes, or biological agents requiring special procedures and greater contaminant than what is offered in a normal laboratory setting. These areas do not require special cleaning materials or procedures, but access to them and a safety review is sometimes needed. The following procedures are to be used in cleaning these areas:

2.18.1 Containment Labs: Containment Labs are monitored by the Health and Safety Branch. The

Health and Safety Branch makes a weekly inspection of these areas and determines if rooms require cleaning. In the event an area requires janitorial services, the Safety Officer shall inform the Government Contracting Officer Representative, who shall instruct the Contractor to clean the room. The janitorial employees shall report to the Safety Officer who will escort the janitorial employees and instruct as to the type of cleaning required. These Containment Labs are C231, F168, and F322.

2.18.2 Environmental Rooms: Environmental rooms are cleaned only upon request from the laboratory personnel responsible for the area in which the environmental room is located.

2.18.3 Renovated and Vacated Space: Cleaning services shall be required in areas which are vacated or renovated, which go beyond the requirements of the routine daily cleaning schedule. Such work shall include a complete cleaning of all walls, counter tops, cabinets, furniture, fixtures, etc.; floors shall be stripped, cleaned and refinished in these rooms or areas after being vacated or renovated.

2. 19 Waterless Urinal: Cleaning services shall be a daily maintenance requires spraying down the surface with the KOHLER Waterless Urinal Cleaner and wiping it clean and a bimonthly flush out according to the Manufacturer.

3 GOVERNMENT PROVIDED MATERIALS, SUPPLIES and SPACE.

3.1 Utilities: The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, water, sewer service and refuse collection (from existing distribution and collection points). The Contractor shall provide and maintain, at its expense, the necessary service lines (electrical drop cords, water hoses, etc.) from existing Government sources to the site of work. All such devices shall comply with applicable laws, ordinances, and regulations, and shall be not less than Underwriters Laboratory certified. Use of utilities shall be restricted to that which is specifically needed for contract performance. The Government will furnish telephone service, for Government business only, for performance of this PWS.

3.2 Space: Office space will be provided. Government-owned facilities shall be used only in the completion of work specified by this contract. Adequate storage space for the Contractor's supplies and cleaning gear used on this contract will be provided. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. The Contractor shall keep all storage areas secured. Actual locations will be directed by the Contracting Officer Representative. Following is a brief description of the current janitorial closet and storage space.

NIEHS Campus - There is approximately 560 square feet of space available in various buildings throughout this campus. The majority of this space is in Rall Building with janitorial closets located on each floor of each of the Modules except Module C. The majorities of these closets contain water service with sink, mop and broom hangers, and shelves for limited supplies. In Building 102 a garage area of approximately 446 square feet is available for storage of some bulk supplies.

3.3 Facilities: The Government will furnish or make available to the Contractor necessary closets and an office space of approximately 125 square feet on the NIEHS Campus. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Privately-owned vehicles, equipment, items, parts, or accessories shall not be repaired, serviced, or produced in any Government shop, garage or other type facility. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence and abuse on his/her part, or on the part of his/her employees.

4 CONTRACTOR PROVIDED MATERIALS AND EQUIPMENT

The Contractor shall provide all supplies, materials, equipment and tools for the performance of the contract requirements. Materials and equipment shall be of the type and quality used in large-scale commercial cleaning operations meeting the requirements specified herein. A list and a sample of the proposed supplies shall be provided to the Contracting Officer Representative for review and approval immediately following the contract award. All samples shall be marked to easily identify the sample to the list of supplies and shall be of adequate size and quantity to determine color, texture, scent/smell or other distinctive characteristics. The list shall include all applicable information on product contents and any warnings or cautions regarding the use of the product. The list shall include the manufacturer's name, brand name, and statement certifying that materials supplied meet or exceed contract requirements. In as much as it is possible, the Contractor shall use recycled and recyclable products.

Safety Data Sheets (SDS) shall be submitted to the Contracting Officer Representative for all proposed products. All proposed supplies shall be approved by the Contracting Officer Representative prior to their use at the facility. The purpose of this requirement is to assure: (a) there are no conflicting chemical compounds, as determined by the NIEHS Health and Safety Branch, in the use with existing chemicals or substances in the research facilities; and, (b) that surfaces, such as the copper walls in the lobby of Rall Building, are properly maintained by a chemical that the manufacturer has determined not to be harmful to the surface. However, review and/or approval by the Government ion no way imply a relief of the Contractor of its responsibility for all materials or substances used under this contract. The Institute requires that all chemicals and chemical compounds, such as cleaning supplies, be reviewed in order to assure protection of the research environment.

4.1 Supplies: The Contractor shall provide all supplies. Supplies include, but are not limited to; all paper products such as paper towels, toilet paper, toilet seat covers, sanitary napkins, liquid antibacterial skin cleanser equal to Kimberly Clark and Spectra care or equal (several types), and hand sanitize and bar soaps.

4.1.1 Paper Towels: Paper towels shall fit the existing paper towel dispensers. The Contractor shall furnish adapters as required to fit existing paper towel dispensers at no additional cost to the Government. Paper towels shall be white, equal to Kimberly Clark “Kleenex Scott fold or highly absorbent, wet strength type. Factory reject type paper shall not be used in this contract.

Towels shall be delivered in unopened cartons.

4.1.2 Toilet Tissue: Toilet tissue shall fit the existing dispensers located in restroom and should be white medium-soft two-ply roll, size 4.5" x 4.4" equal to Kimberly Clark, Kleenex, Cottonelle, Scott or equal. Factory reject type paper shall not be used in this contract. Paper shall be delivered in unopened cartons. Toilet seat cover shall fit existing dispensers equal to Kimberly Clark and Scott seats.

4.1.3 Sanitary Napkins and Tampons: Sanitary napkins and tampons shall fit the existing dispensers.

The price or charge for the products as dispensed shall be determined at the discretion of the Government. The proceeds from the dispensers are the exclusive income of the Contractor.

Repair and maintenance of the dispensers is the responsibility of the Contractor.

4.1.4 Waste Container Liners: Liners shall be of proper size to fit the containers.

4.1.5 Floor Wax: Floor wax shall be a slip resistant wax conforming to the manufacturer's recommendation for the type floor or floor covering to which it is being applied.

4.2 Equipment: All power driven equipment, used for accomplishing the vacuuming, floor scrubbing, waxing, polishing, etc., shall be of the industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings. Storage and use of the approved equipment shall be acceptable to the Fire Marshall.

Electrical type equipment shall be capable of operation by use of the existing Government supplied outlets and voltages. All proposed compressed gas or liquid gas operated equipment for use shall be submitted to the COR for review and approval before being brought on to the facilities.

Repair and maintenance of all dispensers (such as toilet paper, paper towels, sanitary napkins, and soap) is the responsibility of the Contractor. All repairs shall be made to restore the equipment back to the manufacturers’ design for operation and appearance.

5.0 SPECIFIC TASKS AND QUALITY REQUIREMENTS

5.1 Task 1 - Daily Requirements: On a continuing basis throughout the day, the Contractor shall perform the following services during the Institute’s regular (normal) operating hours.

CLEANING REQUIREMENTS QUALITY REQUIREMENTS

5.1.1 Rest Rooms: Rest rooms shall be serviced throughout

the day to insure continued cleanliness during normal operating hours. Supplies such as, but not limited to, soaps, paper products, as towels, toilet seat covers and toilet tissue, shall be replenished as needed to insure an adequate supply is available at all times.

NIEHS has approximately 81 rest rooms. Each woman’s rest room, unless specifically directed otherwise by the Contracting Officer Representative, shall be supplied with adequately filled sanitary napkin dispensers. Floors shall be maintained clean.

Servicing Restrooms. Rest room supplies are consistently in the proper dispensers for delivery.

Floors are clean and dry. Spills and spots are removed from walls, doors and dispensers. Sinks, toilets, urinals, mirrors, etc., are clean and absent of stains, encrustation and odors.

5.1.2 Policing and Cleaning Grounds, Patios, and Areas

Adjacent to Buildings: The cafeteria patio area at Rall Building, Module A, shall be cleaned as often as necessary to maintain a clean and sanitary manner. Picnic tables in all areas shall be cleared of trash and cleaned. Any trays or utensils left in these areas shall be immediately returned to the cafeteria

Policing and Cleaning Grounds, Patios, and Other Areas: Picnic tables shall be cleared of trash and cleaned. Trays or utensils from these areas are returned to the cafeteria. There are no trash, debris or food particles on the tables, seats, and areas around the picnic tables.

5.1.3 Emergency Clean-up: Emergency services for

cleaning shall be performed throughout the day by the Contractor on an as-needed basis. In the event of an accidental spillage and other types of emergency requiring janitorial services, Contractor personnel shall be required to immediately restore the area to normal working conditions.

Emergency Clean-up: Emergency services are responded to promptly and courteously throughout the day, with areas that have acquired spills or other needed services being left in a clean and orderly manner. Little or no complaint from the party that requested the services.

Response time to emergency call(s) shall not exceed fifteen (15) minutes on more than on occasion in any calendar month.

5.1.4 Cafeteria and Main Entrances: As needed throughout

the day, to maintain a clean appearance, vacuum carpets and clean spots and spills that occur.

Cafeteria and Main Entrances: There is always a clean appearance, spots and spills are absent and the carpets are clean.

5.1.5 Glass Surfaces: Clean all glass entrance/exit doors

which are subjected to contact.

Glass Surfaces: Glass surfaces shall be clean and free of dirt, streaks, and spots and undamaged by the cleaning.

5.1.6 Services of Housekeeping Assistance: Provide various

courtesy services such as removing discarded materials from offices and laboratories in quantities generated by moves and relocation of occupants. Provide items such as gurneys and extra trash containers as requested to accommodate staff in cleaning and relocations within and out Of their spaces. Remove and discard trash from these containers as necessary.

Housekeeping Assistance: Requests are responded to, and service provided, promptly and courteously.

Containers are placed and remove effectively and efficiently for the situation at hand. Little or no complaint from the party that requested the services.

Response time to requests for assistance does not exceed thirty (30) minutes on more than one occasion in any calendar month.

5.1.7 Hand Hygiene Station: Clean all station surface which

are subjected to contact and replenished as needed to insure an adequate supply is available at all times.

Hand Hygiene Station: Station surfaces shall be clean free of dirt, streaks, and spots and undamaged by the cleaning.

5.1.8 Microwaves: Clean forty (40) microwaves once a

week inside and outside, that are located in break rooms through the building.

Microwaves shall be clean of spills and food stains.

Once a week.

5.2 Task 2 - Daily Requirements: Services shall be performed at least one time each 24 hour period, Monday through Friday, exclusive of Federal holidays outside the Institute’s regular (normal) operating hours.

5.2.1 Uncarpeted Floors: Sweep all uncarpeted floors

with a broom or properly treated yarn mop. Special attention shall be given to areas under desks and tables to prevent accumulation of dust or dirt. Chairs, trash receptacles, and easily movable items shall be tilted and/or moved to completely sweep underneath. After the floor has been swept, the entire floor surface, including corners and abutments, shall be free of litter, dust and debris.

Following sweeping, damp mop to remove all signs of tracking or spillage. Chairs, trash receptacles, and easily movable items shall be moved to mop underneath. Mops shall not be rested on or applied to carpeted floors. Buff or burnish as necessary to maintain appearance.

Sweeping/Dust Mopping: Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be free of all loose dirt, dust, and debris.

Damp Mopping: Floor surfaces and adjacent moldings shall be free and clean of spills, spots, streaks, swirl marks, detergent residue, or any evidence of soil, traffic marks, stains, film, debris or standing water.

There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., no mop strands remaining in the area, nor evidence of mops having been rested on or applied to carpeted areas. The area is buffed or burnished as necessary to maintain appearance.

5.2.2 Carpeted Floors: Vacuum all carpets and rugs.

Carpets in heavy traffic areas shall have pile lifted to keep dust and dirt from becoming embedded in carpet-backing to prevent excessive matting and wear.

Furniture shall be removed and replaced for vacuuming.

Vacuuming Carpets and Rugs: Carpeted areas and rugs shall be free of all soil, spots, and debris. Pile shall be lifted such that no compression or matting is evident. Carpets and rugs shall be clean and free of dirt, dust, spills, spots, stains and debris.

5.2.3 Surfaces: Low dust all surfaces including

furniture, workstations, wall partitions, file cabinets, occasional tables, storefronts, raceways, telephones, etc.

Dusting: There shall be no dust or debris on equipment, ledges, vertical and horizontal surfaces, etc.

5.2.4 Waste Baskets and Trash Receptacles: Remove

trash, clean and replace liner in containers. Any liner with food wastes or that is soiled or leaking shall be replaced with a new liner. As necessary, waste containers shall be washed inside and outside utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and new liners installed. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" shall also be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor. All ground and outside building trash receptacle should be empty at least once a week or more during the summer months.

Waste Basket and Trash Receptacle requirement for public spaces: (such as conference rooms, break rooms, cafeteria, lobby, lab etc. shall DAILY remain as indicated.

Waste basket and trash receptacle requirement for non-public spaces such as offices shall be modified to be M, W, F only.

All waste containers shall be emptied and liners replaced.

There will be no other items in the immediate area marked "TRASH” that remains.

5.2.5 Metal Fixtures: Clean metal fixtures, including

door plates, kick plates, tables, stools, elevator thresholds, etc.

Metal Cleaning/Polishing: All metal surfaces shall be clean and restored to the original manufactured shine or luster.

5.2.6 Sinks and Washbasins: Clean all sink and

washbasins, including the fixtures which serve the sinks and basins using a cleaner disinfectant. Clean the wall and surfaces immediately around the sinks and basins. Resupply the soap and paper products for use at the sinks and basins.

NOTE: The requirements of this paragraph EXCLUDES sinks and basins located in active research laboratories.

Sinks and Washbasins: All surfaces and fixtures shall be clean and free of residue, stains, rust, mold, encrustation, wiped dry and polished where applicable.

Supplies are replenished.

5.2.7 Rest Rooms: Descale, clean and sanitize all

toilet bowls, urinals, basins and shower stalls.

Resupply rest rooms. Clean and disinfect entire floor.

Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the rest room (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti. Mirrors shall be cleaned and polished.

All metal fixtures and hardware shall be cleaned.

Waste containers shall be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms shall be considered part of the rest rooms, and cleaned accordingly.

Cleaning Restrooms: Restroom fixtures, including water closets, toilet bowls, urinals, lavatories, mirrors, dispensers, walls, waste receptacles, and sinks shall be free of stains, clean and bright; there shall be no dust, spots, stains, rust, mold, encrustation, excess moisture, or odors.

5.2.8 Fountains, Drinking and Dispensing Type:

Clean fountains. This includes, but is not limited to, all fountains for potable water and dispensing fountains for distilled water. All metal surfaces shall be cleaned using the manufacturers’ recommendations of products and methods.

Metal Cleaning/Polishing: The surfaces shall be or luster and undamaged by the cleaning.

5.2.9 Glass Surfaces: Clean glass in doors, partitions, mirrors, and those surfaces which are subjected to contact.

Mirrors and Glass Surfaces: Mirrors and glass surfaces shall be clean and free of dirt, streaks, and spots and undamaged by the cleaning.

5.2.10 Chalk and Water Marker Boards: Clean boards

in accordance with the "SAVE", "DO NOT ERASE" or "WASH" sign or designation at the board. In the absence of the sign, wash the board. Dust and residue shall be removed inside and outside the frames and adjacent areas. Clean all erasers for these boards.

Appropriate cleaning chemicals shall be used for waterless boards.

Damp Wiping: All surfaces shall be clean and free of smudges, dirt, dust, and streaks. Frames shall be clean.

Wipers and erasers are clean.

5.2.11 Accumulated Trash: Trash receptacles

throughout the facilities and any containers of trash placed in the corridors shall be emptied and liners replaced. The Contractor shall also remove bags and boxes of trash, properly sealed containers of broken glass and other debris which are placed in the corridor and marked "TRASH." If broken glass in not properly sealed for removal, the Contractor shall notify the Health and Safety Branch of the container the following morning. The Contractor is not responsible for radiological and biological waste. The Contractor shall notify the Health and Safety Branch and the PO of any deteriorated or damaged radiological and biological waste containers immediately the following morning.

Accumulated Trash: All trash shall be emptied from receptacle, removed from the facilities, and deposited in NIEHS dumpsters.

5.2.12 Policing and Cleaning Grounds, Patios, and

Areas Adjacent to Buildings: Areas within a 30-foot distance of all building exteriors shall be kept clean of all litter and trash, paper, bottles, cans, , and other miscellaneous materials.

Picnic tables in all areas shall be cleared of trash and cleaned. Any trays or utensils left in these areas shall be immediately returned to the cafeteria.

Policing and Cleaning Grounds, Patios and Areas Adjacent to Buildings: No litter, trash, paper, bottles, cans, or other miscellaneous materials can be found within 30 feet of any building.

Picnic tables are free of trash, debris and food particles and cleaned. Trays and utensils from these areas have been returned to the cafeteria.

5.2.13 Recycling Requirements: The Contractor shall

participate in all recycling programs at NIEHS.

Cardboard Type Material Collection and Removal: The Contractor shall segregate from the waste stream, break down to a recyclable condition, and remove from the facilities, all cardboard and hardboard paper. This cardboard shall be deposited in the proper collection container.

All cardboard type material is absent from corridors and other places of collection. All cardboard is properly broken down and placed into the collection station for the recycle Contractor to pick up.

5.3 Task 3 - Twice Weekly Requirements: Services shall be performed at least two times each week during the Institute’s regular (normal) operating hours, except as noted.

5.3.1 Docks, Loading & Utility Access Areas: Clean

all docks, loading areas, utility access areas, etc. The areas include within 30 feet of the docks and buildings, and around all dumpsters within these areas.

Docks, Loading & Utility Access Areas:

All docks, loading areas, utility access areas, around dumpsters, and within 30 feet of all buildings shall be clean and free of dirt, trash, and debris.

5.3.2 Patios and Entrances: Clean all patios and

entrances to remove dirt, trash and debris. Remove all biological growths and any chemicals which may have leached from the surfaces.

Patios and Entrances: All patios and entrances shall be clean and free of dirt, trash and debris. Surfaces shall be cleaned of all biological growths and any chemicals residue which may have leached from the surfaces.

5.3.3 Computer Rooms: Damp mop the computer

room in building 104 on the NIEHS Campus outside the Institute’s regular (normal) operating hours, unless directed otherwise by the computer room staff. Trash shall be picked up on a daily basis during normal working hours Monday through Friday. No dusting or water will be permitted in these areas unless allowed by the computer room personnel. Janitorial personnel shall not enter these areas without having permission of, or being accompanied by computer personnel.

Damp Mopping: Floor surfaces and adjacent moldings shall be clean and free of spills, spots, streaks, swirl marks, detergent residue, or any evidence of soil, traffic marks, stains, film, debris or standing water.

There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. No evidence of mops having been rested on or applied to carpeted areas. The area is buffed or burnished as necessary.

5.3.4 Mechanical Rooms and Penthouses: Clean floor

surfaces, dust horizontal and vertical surfaces, and damp wipe equipment in Module B Basement, Module F mechanical rooms (F051 and F002), MRI mechanical (MRI-01), all Penthouses (Modules A, B, C, D, E and F), building 102, 104, 110 and ABF mechanical areas twice weekly. All trash and debris will be removed, the floors swept, and damp mopped.

(Est. total area is (85,246 sq ft) Specifically not included within this requirement for mechanical areas are the interstitial areas found in Modules C, D, E, F

Floors: Floors shall be clean and free of dirt, dust, and debris. There shall be no spills and spots.

Dusting: There shall be no dust or debris on equipment, ledges, vertical and horizontal surfaces,

5.4 Task 4 - Monthly Requirements: Services shall be performed at least one time each month outside the Institute’s regular (normal) operating hours.

5.4.1 Venetian Blinds: Dust all blades and operating

mechanisms of the blinds.

Dusting: There shall be no dust or debris on blinds, window sills, ledges, vertical and horizontal surfaces,

5.4.2 Cafeteria Carpet: Clean all carpets and rugs.

Carpets in heavy traffic areas shall have pile lifted to keep dust and dirt from becoming embedded in carpet-backing to prevent excessive matting and wear. Carpet shall be cleaned and shampooed, or cleaned by extraction, if required. Decision to clean or extract shall be with the concurrence of the PO. Furniture shall be removed and replaced for cleaning.

Vacuuming Carpets and Rugs: Carpeted areas and rugs shall be free of all soil, spots, and debris. Pile shall be lifted such that no compression or matting is evident.

Carpets in cafeteria are clean and properly shampooed.

Extraction Cleaning: Wall moldings and door thresholds, carpet surfaces, piling, base, including edges, corners shall be clean and free of dirt, dust, spills, spots, stains and debris. Carpet shall have no swirls, streaks or other disorder to the texture and pile.

5.4.3 Refrigerators: Clean (25) full-size refrigerators

and (30) 36 –inch refrigerator. Discard all foods left in refrigerator at the end of month that are located in break rooms through the building. Clean out once per month on the last Friday of each month.

Refrigerator will be clean and all left over foods are discarded.

5.5 Task 5 - Quarterly Requirements: Services shall be performed at least one time each 3 months outside the Institute’s regular (normal) operating hours, except as noted.

5.5.1 Upholstered Furniture: Clean and shampoo

upholstered furniture. "Upholstered" includes furniture in all clustered conversational areas, all conference room furniture, and pieces selected and identified by the Contracting Officer Representative or other staff in the work areas (generally individual chairs and stools).

Selected pieces shall not exceed fifty (50) pieces per quarter. Should the quantities be less, the Contractor's site manager shall notify the Contracting Officer Representative of the deficiency. Furniture shall be moved to the place of cleaning and returned to its origin by the Contractor. If not dry, the pieces shall be protected and not returned to the areas of use until the fabric is dry.

Extraction Cleaning: Upholstered surfaces, nap, weave; pile, base, edges, and corners shall be clean and free of dirt, dust, debris, spills, spots, and stains. The upholstered surfaces shall be dry and ready for use.

5.5.2 Upholstered Walls: The upholstered walls, such

as, systems furniture panels, acoustical panels, etc., shall be cleaned in accordance with the manufacturers' prescribed methods. The upholstered surfaces shall be dry and ready for use at the next normal work day. If not ready for use, the pieces shall be protected until they are ready and the Contractor shall provide written notices to the occupants of the areas affected and specifically the recipients of the affected pieces.

Extraction Cleaning: Upholstered surfaces, nap, weave; pile, base, edges, and corners shall be clean and free of dirt, dust, debris, spills, spots, and stains. The upholstered surfaces shall be dry and ready for use.

5.5.3 ABC Conference Walls: The outside walls is a

Porcelain Tile and inside a Movable walls with a Textured Vinyl in the lobby of Rall Building, Module B, shall be cleaned as often as necessary to maintain an attractive appearance but not less than Quarterly.

Cleaning shall be done with the products and in the method recommended by the wall manufacturer.

Walls Cleaning: All cleaning shall thoroughly remove any dirt, oils, grease, dust, stains, spots and restored to the original manufactured shine or luster.

5.5.4 Metal Cleaning/Polishing: All metal surfaces

shall be cleaned using the manufacturer's recommendations of products and methods. The surfaces shall be restored to the original manufactured shine or luster and undamaged by the cleaning.

Metal Cleaning/Polishing: All metal surfaces shall be or luster.

5.5.6 ABF Building Cleaning: At least quarterly, or

more frequently if required, clean from ceiling to floor surfaces, Including walls, equipment and light fixture.

All trash and debris will be removed, the floor swept and damp mopped if needed.

There shall be no dust or debris on equipment, ledges, vertical and horizontal surfaces, etc.

5.6 Task 6 - Semi-annual Requirements: Services shall be performed at least two times each year outside the Institute’s regular (normal) operating hours, except as noted.

5.6.1 Carpeted Floors Carpeted Floors:

Shampoo/clean carpets, rugs, and mats. Vacuum carpets, rugs and mats; spot-clean if spills have occurred which require immediate attention or detract significantly from the overall appearance of the area.

Some offices may have privately-owned rugs or carpets. The Contractor shall vacuum these rugs or carpets and spot clean at the same frequency. All carpet shall be shampooed twice per year, spaced at approximately six (6) month intervals and at a time agreed to by the Government Contracting Officer Representative. The Contractor shall notify in writing, the specific areas affected by the cleaning procedures, of the dates and time the cleaning is to be accomplished. This notice shall be performed at least five (5) work days before the work is to be done, but not greater than ten (10) working days before. Should the schedule for the areas change, it is the Contractor responsibility to notify all affected by the change of the date and times for the reschedule.

Extraction Cleaning: Carpet surfaces, pile, base, edges, and corners, including rugs and mats, shall be clean and free of dirt, dust, debris, spills, spots, and stains and shall have no swirls, streaks or other disorder to the texture and pile. The carpet shall be dry and ready for use. Furniture shall be moved and replaced for cleaning. Wall moldings and doors, door jambs, casing, and thresholds shall be clean. Carpet shall have no swirls, streaks or other disorder to the texture and pile.

5.6.2 Uncarpeted Floors Uncarpeted: Floors shall be

cleaned to maintain sanitary conditions and to protect them from damage. All areas accessible to the floor machines and those not accessible to the floor machines shall receive floor maintenance. Chairs, trash receptacles, and moveable items shall be tilted or moved to maintain floors underneath. The floor shall be thoroughly cleaned by machine scrubbing or stripping (depending on type of floor) with an appropriate cleaning agent, removing all old wax and soil before applying new wax. The floors shall be maintained in accordance with the floor covering manufacturer's recommendations. Floors requiring waxing shall be waxed with a slip-resistant wax

Uncarpeted Floors: After receiving floor maintenance, the entire floor shall clean and have a uniform glossy appearance, free of dirt, dust, debris, scuffs, stains, and discolorations. All splatter, spills and residue shall have been cleaned from other surfaces. Moldings, walls, doors, door jambs, casings and thresholds shall be clean and free of dirt, debris, splatter and residue.

Stripping and Finishing: Walls, baseboards, moldings, doors, and door frames shall be clean and free of stripping and finishing residue and splatter. Floors shall be free of streaks, mop strands, marks, scuffs, and shall have an even, continuous coat to the surface.

approved by the Underwriters Laboratories. Traffic areas shall be so waxed as to maintain a uniform appearance throughout all buildings. After the new wax has been applied and has become sufficiently dry, it shall be machine buffed to a high gloss finish. All areas where new wax has been applied shall be buffed that same time. When floors are scrubbed, waxed, and polished, all baseboards, furniture, trash receptacles, etc., shall be washed thoroughly to remove the splatter of dirty water, stripping solutions, wax, or other materials. Placing chairs, wastebaskets, and other items on top of tables and desks is prohibited.

There may be special areas that require no waxing;

these areas shall require stripping and buffing/burnishing only, or a "gloss restore."

Burnishing: After floors are dust mopped and damp mopped, they shall be burnished in accordance with manufacturer's recommendation to remove all scuff marks, soil, and all build up. The finished surfaces shall have an even high luster.

All floors shall be stripped and finished twice per year, spaced at approximately six (6) month…