Draft Medical Services Contract PWS.pdf

SECTION I - PERFORMANCE WORK STATEMENT

CRIMINAL INVESTIGATION MEDICAL SERVICES

1.0 BACKGROUND

Special agents are duly sworn federal law enforcement officers who possess accounting expertise and specialized skills to investigate complex financial crimes. Agents must be able to safely operate a firearm, handle long hours, and handle stressful, dangerous, and potentially violent situations. Special agents investigate and assist in prosecuting individuals for tax and other financial crimes, such as money laundering, currency violations, narcotics trafficking, organized crime, and fraud.

Since the duties of these positions are exacting and involve the responsibility for the safety of others under potentially dangerous and stressful conditions, all applicants and incumbents must possess physical, emotional, and mental stability. Therefore, all applicants and incumbents must meet the medical standards outlined in the Treasury Enforcement Agent (TEA) medical qualification standards approved by the Office of Personnel Management (OPM) -https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1800/criminal-investigator-treasury-enforcement-agent-1811/

2.0 OBJECTIVES

The IRS-Criminal Investigation (CI) is seeking a medical contractor to provide medical services for applicant and incumbent special agents (“incumbents”) across the United States, Guam, the Virgin Islands, and Puerto Rico. The Contractor will be required to evaluate applicants and student trainees to determine if they meet the TEA medical qualification standards. The Contractor will, also, conduct annual reviews of mandatory health history questionnaires (HHQ) for incumbents and advise if they continue to meet the TEA medical qualification standards, can safely carry out law enforcement duties, and participate in the Physical Fitness Program (PFP).

The Contractor shall provide a Reviewing Medical Officer (RMO) who is a medical doctor with experience in exercising perceptive judgment in applying agency medical standards. The RMO must also have experience in interpreting and evaluating exam results and other medical information to offer medical clearance recommendations related to law enforcement personnel. This experience must include making medical clearance recommendations for reported medical or psychological conditions, medications, or injuries, or when an incumbent returns to duty after recovering from a medical or psychological condition or injury. The RMO may make recommendations regarding fitness for duty examinations and/or Independent Medical Evaluations (IME) to advise if a condition or injury precludes safe performance of law enforcement duties. The Contractor will ensure incumbents and applicants receive the appropriate tests necessary to make medical recommendations.

The Contractor shall provide the necessary facilities, staff, materials and equipment to administer a medical review program, assist IRS-CI with the development of new policies and programs, and continue current policies and programs. The Contractor may sub-contract medical specialists as needed. The Contractor will work with IRS-CI personnel to update procedures, forms, and reports as needed to reflect changes in IRS-CI medical policies.

3.0 RESOURCE REQUIREMENTS

The Contractor shall be required to demonstrate the following evidence of experience and resources:

3.1 Medical Resources

(a) The Contractor shall have an existing, fully operational organization of full or part-time staff, contract physicians, physician’s assistants, or nurse practitioners in all exam locations.

(b) The Contractor must be able to perform all phases of the medical exam at facilities located within 50 miles of an IRS office.

(c) Each location shall have laboratory facilities conveniently located within or near their medical facility and shall have access to providers in audiometric testing and ophthalmology.

(d) The Contractor shall ensure all facilities provide quality care and are knowledgeable and capable of accurately performing the full medical exams. Facility personnel are expected to be proficient at performing the services requested in a timely and professional manner. The facilities are expected to have a sanitary environment and be located in safe areas.

(e) The Contractor will not use facilities that provide walk-in services only.

(f) The Contractor shall have sufficient full-time medical staff to supervise and audit the providers and facilities and maintain a system for quality control. This staff shall include, at a minimum, physicians that are Board Certified in Internal medicine and/or Occupational Medicine, with the ability to exercise perceptive judgment when applying agency medical standards.

3.2 Central Administration and Records

(a) The Contractor shall use technology and processes consistent with Internal Revenue Manual Part 10, at: https://www.irs.gov/irm/part10, to safeguard, transmit, and store IRS employee information related to this contract. Access will be made available to those users identified by

IRS-CI.

(b) The Contractor shall maintain and store hard copy applicant/incumbent examination/medical records and have appropriate facilities to safeguard these records for the life of the contract.

https://www.irs.gov/irm/part10

(c) Within 60 calendar days of an option renewal and/or contract award, the contractor shall forward all files of separated employees to the Federal Records Center (FRC) in Lenexa, Kansas. The contractor shall retire and ship files in standard FRC IRS approved boxes and sleeves. The contractor shall record file information on SF 135 Records Transmittal and Receipt and include this form in the shipment. The contractor shall also provide a listing of employee files contained in each box in an electronic format. The electronic listing will be alphabetical and will include Name, SEID, and Birthdate of each employee.

(d) The Contractor shall have operating procedures that allow for secure and effective communication between the exam locations, the Contractor’s staff, and IRS personnel as designated by the IRS-CI Medical Program COR.

(e) The Contractor shall provide a secure database to track exam status, HHQ completion status, and medical clearance recommendations.

(f) The Contractor shall provide a secure electronic process to request applicant exams.

(g) Agency personnel shall have access to the Contractor’s tracking database as delineated by the CI Medical Program COR.

(h) The Contractor shall not breach the confidential nature of the medical records generated under this contract.

3.3 Key Personnel

The Contractor and all key personnel must demonstrate in-depth knowledge and expertise in occupational medicine related to the safe performance of law enforcement duties. The Contractor shall ensure medical qualification standard consistency and program compliance through internal standard operating procedures.

The positions listed below are designated as Key Personnel. Candidates filling these positions must meet the minimum qualifications and have demonstrated the ability to perform the following duties:

The Reviewing Medical Officer (RMO) - Must be a Board-Certified Internist, or a Physician, Board Certified in Emergency Medicine or Occupational Medicine, with knowledge of IRS-CI federal law enforcement medical requirements. In addition, the RMO must demonstrate the ability to render a medical clearance recommendation regarding whether the examinee is able to safely carry out law enforcement duties, respond appropriately in dangerous situations, safely access a firearm 24 hours a day, 7 days a week, drive a government-owned vehicle, and participate in the physical fitness program. The RMO will also advise the IRS-CI after reviewing applicant or incumbent medical documentation resulting from the following common situations:

• Conditions that pose a safety risk while carrying out law enforcement duties and participating in the physical fitness program;

• Requests for extended sick leave;

• Requests for leave without pay due to a medical condition;

• Workers’ Compensation cases;

• Disability claims;

• Use of a medical condition as a defense against administrative actions.

(b) Program Manager – shall have the authority to make cost, technical, hiring and dismissal decisions, or special arrangement as deemed necessary. The Program Manager shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact with the government. The Program Manager shall have full authority to act for the contractor in the performance of the required services. The Program Manager, or a designated representative, shall meet with the Contracting Officer’s Representative (COR) or IRS-CI Medical Program Manager to discuss problem areas as they occur. The Program Manager or designated representative shall respond within four hours after notification of the existence of a problem. The Program Manager shall be able to fluently read, write, and speak the English language.

(c) All other personnel must have knowledge and experience in occupational medicine related to law enforcement duties and the processes for a medical clearance program.

The Contractor shall use the key personnel set forth in its proposal for performance of the effort set forth under task orders against this contract. If one or more of the personnel are not available, or become unavailable, the Contractor shall furnish substitute personnel of equal skills, which substitutions shall be subject to approval of the Contracting Officer.

All requests for substitutions must include a detailed explanation of the circumstances necessitating the proposed substitutions, a complete resume for the proposed substitute, and any other information requested by the Contracting Officer needed to approve or disapprove the proposed substitution. All proposed substitutions must have qualifications that are equal to or higher than the qualifications of the person(s) to be replaced. The Contracting Officer or the COR will evaluate such requests and promptly notify the Contractor of approval or disapproval within five (5) workdays of receipt of the substitution request.

4.0 EXAMINATIONS AND SCREENING

4.1 General Examinations/Screening Process

(a) The Contractor will transmit incumbent HHQs, pre- placement medical information, and other relevant IRS-CI medical program information electronically.

(b) The Contractor will schedule, track examinations and appointments electronically through which designated IRS personnel will be able to track exam status, progression, and medical clearance recommendation status.

(c) All electronic communication to incumbents or applicants containing Personally Identifiable Information (PII) (i.e., social security numbers, DOB, etc.) must be encrypted according to IRS standards.

(d) Facilities shall perform all phases of exams in one workday, unless otherwise medically required. The Contractor shall render a clearance recommendation within five (5) workdays of completion of an examination for incumbents, and ten (10) workdays of completion of the examination for applicants.

4.2 Pre-Placement Medical Clearance Exam Process

(a) IRS will provide the Contractor with a list of applicants requiring pre-placement examinations.

(b) The Contractor will transmit the pre-placement exam instructions and related information directly to the applicant electronically.

(c) The Contractor will facilitate the applicant clearance process and provide IRS designated personnel with the ability to track the examination progression electronically.

(d) The Contractor will render a clearance recommendation within ten (10) workdays of completion of the medical exam.

(e) If additional medical information is required to make a medical clearance recommendation, applicants will be given thirty (30) calendar days to provide the information to the Contractor.

(f) A medical clearance recommendation will be issued based on the medical information the Contractor has received by the due date (thirty (30) calendar days), even if the information submitted by the applicant is incomplete.

4.4 Applicant Pre-Placement/Baseline Exam Components

• Medical History Review

• Physical Examination

• Blood Pressure

• Height and Weight

• Vision (Corrected and Uncorrected, near and far visual acuity; color vision, peripheral vision; depth perception)

• For applicants who have undergone refractive surgery (i.e., surgery to improve distant visual acuity) the RMO will ensure they meet Treasury-approved requirements.

• Audiogram

• Resting Electrocardiogram

• Spirometry

• Blood Lead and Zinc Protoporphyrin (ZPP)

• CBC

• Routine urinalysis

• Blood Chemistry w/Lipid profile

• Hepatitis B Antibody

• Purified Protein Derivative (PPD) - Tuberculosis Skin Test; Note:

o If a positive PPD is indicated, Contractor will set applicant as a “further evaluation” required. The Contractor will send the applicant a letter including the test results. A chest x-ray may be necessary for positive PPD tests. The applicant is responsible for obtaining a chest x-ray, at their own expense, to obtain a medical clearance. If the Contractor does not timely receive an x-ray, the Contractor will issue a Not Medically Qualified (NMQ) report. The IRS will notify the applicant of the findings and medical clearance rating.

• Written RMO review/findings and determination as to whether applicant meets medical standards

4.5 Annual Health History Questionnaire (HHQ) - Incumbents

(a) Completion of an annual HHQ is mandatory for all incumbents. The Contractor will transmit electronically the HHQ thirty (30) calendar days prior to the incumbent’s birthday. The annual HHQ is due by the incumbent’s birthday.

(b) The Contractor will send out email/electronic reminders to incumbents who have not completed their HHQ within fifteen (15) calendar days and another email within five (5) calendar days of their birthday. A copy of the 5-day reminder email will be sent to the CI Medical Program COR.

(c) The contractor will notify ERM and the CI Medical Program COR within 5 workdays of the HHQ completion if a condition is identified as not currently being monitored by the incumbent’s personal physician or the incumbent is not compliant with prescribed treatment.

(d) The Contractor will immediately notify ERM and the CI Medical Program COR if an urgent safety/health risk is identified to determine if the incumbent should be placed on Temporary Restricted Duty (TRD).

(e) When an incumbent does not complete the annual HHQ by their birthday, the

Contractor will notify Employee Relations/Medical staff (ERM) within 5 workdays, with a courtesy copy to the CI Medical Program COR.

4.6 Annual Audiogram

o The Contractor will offer an annual audiogram to all incumbents.

o If elected, the RMO will evaluate the audiogram to determine if the incumbent meets the OPM Treasury Enforcement Agent medical qualification standard at:

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1800/criminal-investigator-treasury-enforcement-agent-1811/ o If the annual audiogram does not meet the OPM TEA Medical Qualification Standards, the Contractor will schedule the incumbent for a repeat audiogram. If the incumbent fails the repeat audiogram, the RMO will notify ERM, and the Contractor will schedule the incumbent for a Functional Hearing Test (FHT).

o If an incumbent has previously received a hearing waiver, the annual audiogram is mandatory. If in the opinion of the RMO, the annual audiogram changes from the previous year’s results, the incumbent may be scheduled for an FHT to re-evaluate the waiver. A repeat audiogram will not be conducted.

4.7 Hearing Conservation Program

(a) All incumbents are included in the CI Hearing Conservation Program (HCP). As part of the HCP, audiometric testing will be offered annually to every incumbent at no cost.

(b) The Contractor will comply with all OSHA Hearing Conservation Program regulatory requirements contained in 29 CFR 1910.95.

(c) The RMO will review the audiogram results consistent with the requirements outlined in the OSHA Hearing Standard, 29 CFR 1910.95, as well as the OSHA Recording and Reporting Criteria for Cases Involving Occupational Hearing Loss, 29 CFR 1904.10(a).

If the annual audiogram reveals a standard threshold shift (STS), the Contractor will offer the incumbent the opportunity to repeat the audiogram within 30 calendar days. If the incumbent declines, the first result will be considered the annual audiogram. If the incumbent elects a re-test the re-test results will be considered the annual audiogram.

(d) If the RMO determines an incumbent’s annual audiogram reveals a recordable work-related STS in one or both ears, and the average total hearing level is 25 dB or more above audiometric zero (averaged at 2000 Hz, 3000 Hz, and 4000 Hz) in the same ear as the STS, the following applies:

a The Contractor will ensure the incumbent is retested within 30 days to confirm a recordable STS has occurred.

i Age adjustment will not be used when determining whether the incumbent’s total hearing level is 25 dB or more above audiometric zero.

(e) If the audiogram reveals a work-related STS in one or both ears, the RMO must prepare a Hearing Evaluation Report to Employer form and forward to the incumbent with a copy to the CI Medical Program Manager.

4.9 Fitness for-Duty Exam and/or Independent Medical Exam

(a) A Fitness for Duty Exam (FFDE) and/or Independent Medical Exam (IME) may be requested by IRS-CI or recommended by the RMO. The Contractor will schedule the medical examination upon approval by IRS-CI.

(b) At a minimum, the FFDE will include the following components:

• Medical History Review

• Physical Examination

• Blood Pressure

• Height and Weight

• Additional components as medically indicated by the RMO

(c) The RMO will review the results of the FFDE/IME medical examination and any medical documentation from the incumbent’s private physician to make a medical determination or if further evaluations are necessary (e.g., psychological, medical, etc.).

(d) If it is determined that a psychological FFDE and/or IME evaluation is necessary, the Contractor will schedule appointments with either an approved psychologist and/or a psychiatrist as needed.

(e) The Contractor will coordinate the appointment(s) and other pertinent information with

ERM.

(f) After the FFDE and/or IME results are reviewed, the RMO will provide a final report of findings and recommendations to IRS-CI within thirty (30) calendar days of completion of all examinations.

4.10 Temporary Restricted Duty (TRD)

(a) TRD is a short-term status that applies to incumbents who may not have the ability to safely perform the full scope of the special agent position and/or cannot meet the TEA medical qualification standards. The RMO’s recommendation to place an incumbent on TRD should be based upon the safety concerns that the incumbent may pose to him/herself, colleagues, and/or public citizens.

(b) TRD is appropriate when there is an expectation or prognosis that the incumbent will make a full recovery in the foreseeable future, while a medical condition is being evaluated.

(c) The Contractor shall immediately advise CI whenever the RMO determines an injury, condition, or medication poses a safety risk and recommends the incumbent should be temporarily restricted from performing law enforcement duties, driving a Government Owned Vehicle (GOV), participating in defensive tactics, and retaining a firearm.

4.11 Return to Duty (RTD)

(a) When an incumbent is medically ready to return to full duty after any period of restricted duty, medical documentation from the incumbent's personal physician must be submitted to the RMO for review.

(b) The RMO will review the documentation make a medical clearance recommendation within five (5) workdays.

(c) The RMO’s medical clearance recommendation may result in the following:

• RMO concurs with the treating physician, and the incumbent is cleared to return to full duty.

• RMO determines the incumbent needs to provide additional information before a medical clearance recommendation can be made.

• RMO recommends the incumbent should undergo a fitness-for-duty or independent medical evaluation.

4.12 Post-Refractive Surgery Evaluation

(a) Incumbents must submit the Refractive Surgery Report Form to report planned refractive surgery. The RMO will notify ERM when a Refractive Surgery Report Form is received so the incumbent is placed on TRD effective the date of surgery.

(b) Incumbents must submit the Post Refractive Surgery Return to Duty Form. If the RMO recommends the incumbent can be returned to full duty, the RMO will notify ERM.

4.13 Report of Medical and Psychological Conditions, Medications, Narcotics, Benzodiazepines, and Anti-Coagulants

(a) Incumbents are required to report to management any condition or medication that may be a health or safety risk or may impact the safe performance of law enforcement duties. Incumbents and student trainees must report all use of narcotic medications, benzodiazepines, and anti-coagulants. The RMO will review these reports and make a medical recommendation within five (5) workdays.

(b) The RMO’s medical recommendation may result in the following:

• RMO recommends the incumbent remains on full duty

• RMO determines the incumbent needs to provide additional information before a medical recommendation can be made.

• RMO recommends the incumbent undergo for an IME/FFDE.

(c) If an anti-coagulant is reported, the RMO shall recommend an immediate six-month period of TRD. After this initial period of TRD, the RMO may recommend returning the incumbent to full duty and shall require anti-coagulant monitoring every six (6) months.

4.14 Hepatitis B and Overseas Travel Immunizations

(a) Upon graduation from FLETC and return to the field office, the Contractor will offer Hepatitis B immunizations to incumbents if the pre-employment exam shows no immunity.

(b) If the Hepatitis B immunization is administered, the Contractor will schedule a titer blood test to determine immunity and schedule additional Hepatitis B immunizations if needed.

(c) Incumbents assigned to work in foreign locations may be required to obtain proper medical clearance from the State Department prior to leaving the United States. If necessary, the Contractor will schedule required medical examinations/immunizations upon request by IRS-CI.

4.15 Breath Alcohol Testing

(a) Special Agents in Charge (SAC) and equivalent Headquarters personnel are authorized to order an incumbent to undergo alcohol testing when they have reasonable cause to believe that an incumbent is intoxicated or under the influence of alcohol while on official duty.

(b) Breath alcohol tests are conducted to detect alcohol use (i.e., the consumption of any beverage, mixture, or preparation, including any medication, containing alcohol). The Contractor will be available 24/7 Monday-Friday to set up testing using evidential breath alcohol (EBT) testing by an appropriate Breath Alcohol Technician as close to the incumbent’s location as possible. The SAC will contact the Contractor directly to request the test and provide the following information:

• SAC’s name

• SAC’s telephone number

• Name of the incumbent suspected to be under the influence

• Incumbent’s SEID

• Incumbent’s address at the time the call is placed.

(c) Upon receiving a request for a breath alcohol test, the Contractor will identify a provider, or send a certified collector on site, to provide breath alcohol testing within 2 hours of the request. The Contractor will notify the SAC of the testing location.

(d) The IRS is responsible for transporting the incumbent to the testing facility.

(e) The Contractor shall confirm the incumbent’s identity with acceptable photo ID.

(f) If the initial test shows an alcohol concentration of less than 0.02, no further testing is done. If the initial test is equal to 0.02 or greater, a confirmation test will be conducted.

The confirmation test is performed after a 15-minute mandatory waiting period which begins with completion of the initial test. The incumbent will be given instructions to prevent any accumulation of alcohol in the mouth which could lead to an artificially high reading. The confirmation test is done even if the incumbent fails to follow test instructions.

(g) If the initial or confirmation cannot be completed, or if an event occurs that would invalidate the test, the test shall, if practicable, begin again.

(h) If the testing equipment becomes unavailable, the test shall be declared invalid, and the testing process shall stop.

(i) If the incumbent refuses to provide adequate breath for testing, fails to cooperate with the testing process, or engages in conduct that clearly obstructs the testing process, the Technician will terminate the testing and notify the SAC and accompanying manager.

(j) If the incumbent is unable to provide enough breath for a valid test due to a medical condition, the incumbent will be instructed to make a second attempt. If the incumbent is still unable to provide adequate breath, the testing process will stop, and the Technician shall note the circumstances.

(k) If an event occurs during the testing process which invalidates the test, the Technician shall note the problem. The incumbent and the Technician shall initial/sign the remark.

(l) If the initial and confirmation test results differ, the confirmation results will be considered the final result.

(m) If the confirmation test result is less than 0.02, the result will be recorded as acceptable.

(n) If the confirmation test result is 0.02 or greater, the final numerical reading is noted.

(o) The Technician will share the results with the incumbent and the accompanying manager.

4.-16 Litigation Support

The Contractor’s reviewing physicians, specialists, or other staff may be required to provide legal testimony or testify in court proceedings for the IRS. These services may include:

• Providing copies of medical files and related documentation

• Ad hoc consulting

• Participate in investigatory interviews in person or by electronic means

• Prepare affidavits

• Participate in depositions in person or by electronic means

• Provide testimony in person or by electronic means

• Related travel as needed

5.0 REPORTS AND ONLINE TRACKING SYSTEM

The Contractor shall establish and maintain an electronic tracking and reports system, with access provided to individuals identified by IRS-CI and shall allow for different access levels. The tracking system will allow for sorting and reports capabilities. At a minimum, this system shall track:

(a) Status of Pre-Placement Examinations. The system shall capture the following information in real time:

o Applicant’s Last Name, First Name, Middle Initial, o Applicant’s contact information (street address, email address) o Date of exam request o Name of exam requestor o Dates and methods of attempts to schedule exam with applicant o Date Contractor scheduled the exam o Date of Exam, o Date follow-up Information was requested, o Due date for follow-up information o Medical condition(s) requiring follow-up information o Date contractor received follow-up information from applicant, o Clearance recommendation (Meets Standards or Does Not Meet Standards), o Date clearance recommendation made available to IRS, and o Medical waiver, basis for the waiver, and date waiver approved o Remarks.

(b) For incumbents, the tracking system shall reflect:

o Incumbent name o SEID o Field Office/Organization o Medical waiver, basis for the waiver, and date waiver approved (note if approved as an applicant) o Date most recent HHQ was completed o Date next HHQ due (birthday) o Date self-report form received o Date initial TRD recommendation forwarded to IRS-CI o Date additional medical documentation is requested o Date additional medical documentation is received o Date subsequent TRD recommendation o Date clearance recommendation forwarded to IRS-CI o Annual audiogram accepted or declined

(c) Monthly invoice shall provide an itemized break-down of services provided via spreadsheet that can be sorted by Contract Line Item Number (CLIN) and/or by examinee. A cumulative itemized breakdown for the current option year shall also be included.

6.0 GOVERNMENT FURNISHED INFORMATION

IRS-CI will provide the Contractor with all relevant medical policies and procedures and all existing employee medical files. The Contractor shall comply with IRS IRM Part 10 regarding Privacy, Information Protection & Data Security (PIPDS).

7.0 PERIOD OF PERFORMANCE

The base period of performance shall be from April 1, 2025, through March 31, 2030. Four one- year options will be included in the contract.

Option Year One: April 1, 2026 – March 31, 2027 Option Year Two: April 1, 2027 – March 31, 2028

Option Year Three: April 1, 2028 – March 31, 2029 Option Year Four: April 1, 2029 – March 31, 2030

8.0 TRAVEL AND PER DIEM

The Government will be responsible for reimbursement of travel costs only when the COR has approved such travel. All authorized travel will be paid for on a reimbursement basis. Costs for lodging, meals, and incidental expenses incurred by contracted personnel on official company business are allowable subject to FAR 31.205-46, Travel Costs. These costs will be considered reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the Federal Travel Regulations located at https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation-ftr Actual travel costs claimed shall have supporting documentation, e.g. copy of paid bill for lodging and airline ticket receipt. All travel (air, land, and sea) including per diem, required in connection with the services to be provided under this contract shall be reimbursed at direct cost to the contractor.

9.0 TRANSITION SERVICES

9.1 Phase-Out

At the end of the contract, the Contractor will be required to provide phase-out support for up to 90 days pursuant to the applicable continuity of services contract clause to include all government furnished property and data created or produced for this effort (both paper and electronic). The Contractor shall, upon the CO's written notice, (1) initiate phase-out services and (2) negotiate in good faith with a successor to determine the nature and extent of the transition services required. The phase-out plan shall be subject to the CO's approval, specify a training process and a date for transferring responsibilities for each task described in the PWS to the follow-on contract awardee.

The Contractor shall provide sufficient experienced personnel during the phase-out period to ensure that the services called for by the resulting contract are maintained at the required level of performance and proficiency with no break or delay in any services. The Contractor shall work cooperatively and in good faith with the follow-on contract awardee and provide information and data (both paper and electronic) in a timely and professional manner to ensure a smooth and effective transition of operations from the incumbent to the follow-on contractor. The Contractor shall ensure that all services/activities, for which the Contractor is responsible, shall be completed before the end of the period of performance of the resulting contract.

The Government will notify the Contractor six (6) months prior to the end of the contract and the Contractor shall provide an updated Phase-Out Plan to the Government within 30 (thirty) calendar days after notification.

10.0 SCHEDULE OF DELIVERABLES

Performance Requirements

Deliverables Due Dates

3.2 Central Administration

and Records

Return of files of all separated employees to FRC

Within 60 calendar days of an option renewal

4.1 General Examinations/

Screening Process

All phases of general Exams/screenings

Performed within 1 workday, unless medically required Clearance Recommendations Within 5 workdays after completion of exams/screenings

4.3 Pre-Placement

Medical Clearance Exam Process

Clearance Recommendations Within 10 workdays after completion of medical exam

Clearance Recommendations (extensions or incomplete documentation)

Within 5 workdays of the expiration of the extension or due date for follow up documentation

4.5 Annual Health History

Questionnaire

Electronically transmit HHQ to employee

Within 30 calendar days prior to employee’s birthday Email/Electronic Reminder to complete HHQ Within 15 calendar days prior to employee’s birthday

Email/Electronic Reminder to complete HHQ

Within 5 calendar days prior to employee’s birthday

Notification of HHQ identifying a condition not currently monitored by the incumbent’s personal physician or the incumbent is not compliant with prescribed treatment.

Within 5 workdays of HHQ completion

Notification if RMO identifies an urgent safety/health risk

Immediately

Missing or incomplete HHQ Within 5 workdays after employee’s birthday

4.11 Return to Duty

RTD review and recommendations Within 5 workdays of receipt of documents

4.13 Report of Medical

and Psychological Conditions

Review of reported condition and render medical recommendation

Within 5 workdays of receipt of documents

4.16 Breath Alcohol

Testing

Conduct breath alcohol tests Within 2 hours of receipt of request

5.0 Reports and Online

Tracking System

Tracking systems shall be updated in real-time

As status changes

9.1 Phase Out

Phase Out Plan Within 30 calendar days of the COR’s request

10.0 Quality Control Plan

Quality Control Plan Within 5 workdays of the COR’s request

11.0 INSPECTION AND ACCEPTANCE

Inspection at the Government’s locations stated herein in accordance with FAR 52.212-4(a) “Inspection/Acceptance”

11.1 Specific Acceptance Criteria

The specific quality measures as set forth below will be applied to each deliverable received from the contractor under this contract. Any perceived conflict with the quality measures listed below should be immediately reported to the Contracting Officer.

o Accuracy – Deliverables shall be accurate in presentation, technical content and specifications.

o Clarity – Deliverables shall be clear and concise.

o Specifications Validity – All deliverables must satisfy the requirements of the Government as specified herein.

o Format – Deliverables shall be submitted electronically as defined in the PWS.

o Timeliness – Deliverables shall be submitted in accordance with the days identified in the chart above.

11.2 Rejection Procedures

Any deliverable that does not comply with the acceptance criteria outlined in Section 11.1, “Specific Acceptance Criteria” shall be considered rejected. The COR has 10 business days to inform the contractor that the deliverable is rejected, and the contractor has 5 business days to re-submit the deliverable for inspection and acceptance. The number of days allotted to the contractor for re-submission of deliverables maybe adjusted if agreed upon by both parties. This process will continue as required until acceptance has been issued by the COR.

12.0 QUALITY CONTROL PLAN

The Contractor shall maintain and utilize a quality control plan which correlates to the Performance Requirements Summary and Quality Assurance Surveillance Plan throughout the life of the contract.

The quality control plan must contain, at a minimum:

o A description of the inspection system to cover all services in the QASP. The description must include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspection, and the title and organizational placement of the inspectors.

o A description of the methods used for identifying and preventing defects in the quality of service performed.

o A description of the records to be kept to document inspections and corrective or preventive actions taken.

The records must be kept and made available to the contracting officer and/or COR, when requested, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.