Draft LMR PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

MAINTENANCE OF LAND MOBILE RADIO (LMR) SYSTEM

AND RELATED EQUIPMENT

19 CS/SCOT

LITTLE ROCK AIR FORCE BASE, ARKANSAS

10 September 2024

Draft Revision 2

NUMBER TITLE PAGE

1. Introduction 3

SECTION A DESCRIPTION OF SERVICES

1. Scope of Work 3

2. Personnel 4

3. Physical Security 6

4. Hours of Operation 6

5. Conservation of utilities 7

6. Contract Furnished Items and Services 7

7. Equipment Repair 7

8. On-Base Maintenance Facility 8

9. Equipment Maintenance and Repair 8

10. Response and Restoral Requirements 9

11. Equipment Liability 9

12. Spare Equipment 10

13. Controlled Area Entrance 10

SECTION B. GOVERNMENT FURNISHED PROPERTY AND SERVICES

1. Services 11

APPENDICES

1. Priority Response and Restoral Requirements 13

2. Services Summary 14

3. Network Diagram 16

4. Frequency Listing 17

1. INTRODUCTION

This is a non-personal services contract to provide troubleshooting, repair, preventative maintenance, installation and removal of commercial two-way radio communications equipment along with associated systems, and related items under the contract as defined in this Performance Work Statement, (PWS) except as specified in Section B, Government Furnished Property and Services, at LRAFB.

Background. Currently the eLMR has approximately 1,300 users and operates in a dynamic environment with frequent changes, upgrades, and modifications. It supports a host of military missions and operations, test missions and exercises on a 24-hour a day, seven days a week basis.

Additionally, over 1,600 LMR related assets will be supported. LMR related assets include hand-held radios, mobile radios, tone remote desk sets, consoles, and consolettes. Subscriber units are to be repaired locally to the maximum extent possible. Supported customers are in various locations across the installation which requires travel to the sites.

SECTION A

DESCRIPTION OF SERVICES

1. SCOPE OF WORK.

1.1. The contractor shall be responsible for providing qualified personnel, equipment, tools, vehicles, supervision, and other items and services necessary to perform a 4-day work week in support of Little Rock AFB (LRAFB) Land Mobile Radio (LMR) subscriber equipment.

LRAFB’s LMR equipment operate on the Air Force Installation and Mission Support Center’s USCA Enterprise LMR (eLMR) system located at Travis AFB in California via commercial fiber.

1.2. Period of Performance. The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option year II Option Year IV

1.3. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4. Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including

Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5. Continuation of Essential DoD Contractor Services During Crisis. In Accordance with DoDI 1100.22, Continuation of Essential DoD Contractor Services During Crises, DFARS 237.76, and the Air Force implementation thereof, unless otherwise directed by the CO or COR, it is determined that the services as identified in this ARE NOT essential for performance during a crisis

2. PERSONNEL.

2.1. Contract Manager (CM). The contractor shall designate a CM who shall ensure the performance under this contract. The contract manager and/or alternate(s) (who shall act for the contractor when the contract manager is absent) shall be designated in writing to the Contracting Officer or his/her designated representative and provide 24-hour contact information. The contract manager and/or alternate shall have full authority to act for the contractor on all contractual matters relating to daily operation of this contract. During normal hours, the contract manager and/or alternate shall be available within two hours to meet with government personnel designated by the contracting officer to discuss problem areas. The contract manager and/or alternate must be able to read, write, speak, and understand English.

2.2 Experience and Equipment. The contractor shall have at a minimum three (3) years of specialized experience, with at least two (2) years of specialized maintenance experience on all types and models of LMR equipment currently in use at LRAFB. These items and quantities include but are not limited to:

Equipment Quantities

Motorola APX-NEXT Portable Radio (Model 4.5) 45 Motorola APX 8000 Portable Radio (Model 1.5) 50 Motorola APX 8000 Portable Radio (Model 2.5) 19 Motorola APX 7000 XE Portable Radio (Model 3) 45 Motorola APX 6000 Portable Radio (Model 2.5) 745 Motorola APX 6000 XE Portable Radio (Model 2.5) 10 Motorola SRX 2200 Portable Radio (Model 3) 143 Motorola APX-8500 Mobile Radio (Multi-Band) 6 Motorola APX 7500 Mobile Radio (Dual Band) 31 Motorola APX 6500 Mobile Radio (Single Band) 57 Motorola APX 7500 Consolette 31 Motorola MCC-7500 Dispatch Console 8 Motorola MCC-7500e Dispatch Console 10 Motorola MCD-5000 Desk Set 4 Motorola KVL-5000 Key Loader 2 Motorola KVL-4000 Key Loader 2

2.3. Employees. The contractor shall not employ any person who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognizable. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name.

2.3.1. The contractor shall not employ any person who is an employee of the United States Government if such employment of that person would create a conflict of interest, nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DDOD 5500-7. The contractor is cautioned that off duty personnel hired under this contract may be subject to permanent change of station (PCS), change in normal duty hours, or deployment.

Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform and shall not constitute an excuse for nonperformance under this contract.

2.4. Employee Training. The contractor shall provide certificates of competency issued by the Land Mobile Radio (LMR) Industry (i.e. National Association of Business and Educational Radio (NABER) technician certification, Federal Communications Commission (FCC) certification, Certified Electronics Technician (CET) certification, or National Institute for Certification of Engineering Technology (NICET) certification, etc.) for each technician. The contractor shall ensure that their technicians obtain training from the original equipment manufacturer, for specialized equipment in order to ensure that the original manufacturer’s equipment integrity is maintained. The contractor shall provide the Contracting Officer a Certificate of Competency of completion of specialized training prior to the contract start date. The contractor shall ensure one trained technician is always available to respond to and repair specialized equipment throughout the period of the contract during normal hours. The contractor shall ensure employed technicians receive adequate technical information and continuous training to keep them technically current on all LMR equipment covered in this PWS.

2.4.1. The contractor shall provide documentation that technicians are trained, qualified, or certified to maintain ASTRO P25 Trunked LMR and Advanced Encryption Standard (AES) equipment. Technicians must be U.S. citizens or resident aliens and have the necessary test equipment and technical data to maintain the AES equipment according to the manufacturer’s specifications.

2.5. Employee Communications. The contractor shall provide voice and email capabilities for the on-site technician as a way to provide quotes for customers and provide information for work orders after-hours contact for government representatives.

3. PHYSICAL SECURITY.

3.1. The contractor shall be responsible for safeguarding all government property provided to the contractor. At the close of each workday, government equipment and material shall be secured under double lock protection.

3.2. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized personnel. No keys issued to the contractor by the government shall be duplicated.

The contractor shall develop procedures covering key control that will be included in the quality control plan. The contractor shall report loss of or duplication of a key for government-controlled facilities, to QAP or the Contracting Officer immediately. In the event keys, other than master keys, are lost or duplicated, the contractor will be required, upon direction of the Contracting Officer, to re-key or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs replacement of locks or re-keying, the total cost of re-keying or replacement of the lock(s) shall be deducted from the contractor’s monthly invoice amount. In the event a master key is lost or duplicated, all locks and keys for that system shall be deducted from the contractor’s monthly invoice amount. It is the responsibility of the contractor to prohibit the use of keys issued by the government by any persons other than the contractor’s employees. It is also the responsibility of the contractor to prohibit the opening of locked areas by the contractor’s employees to permit the entrance of persons other than the contractor’s employees engaged in the performance of assigned work in those areas.

4. HOURS OF OPERATION

4.1. The contractor is responsible for conducting business between the hours of 7:00 a.m. through 4:00 p.m. Daily, CST Tuesday through Friday, excluding federal holidays, or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. If deemed necessary, the contractor is required to request approval from the CO, prior to any deviation from these hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government.

4.1.1. Recognized Holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Juneteenth

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.2. Emergency/Priority Service. The contractor may be required to troubleshoot and/or repair equipment needed to maintain mission essential communications. Emergency call outs may and can occur afterhours, on weekends, and on holidays. Appendix 1 may be used as a basis to project priority restoral actions. The contractor shall establish and maintain internal procedures and communications to ensure technicians are available to respond to priority service calls.

4.2.1 Emergency Response Outages. The contractor will only be paid the emergency hours pay when repairs are performed outside of the Normal Duty hours. When the Normal Duty starts pay will convert over to Normal Duty hour pay.

4.3. Special Event Support. The contractor will be required to provide a certified technician to be on-hand to troubleshoot and/or repair equipment needed to maintain mission essential communications during special events. The contractor may be required to perform maintenance actions during weekends, during the hours of 0700-1600.

5. CONSERVATION OF UTILITIES.

5.1. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which shall include:

a. Lights shall be used only in areas where and when work is being performed.

b. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the workers except in unmanned radio sites. Prior to contractor departing, the controls will be returned to normal setting.

c. Water faucets or valves shall be turned off after the required usage has been accomplished.

6. CONTRACTOR FURNISHED ITEMS AND SERVICES.

6.1. Except for those items or services specifically stated to be Government furnished in Section B, Government Furnished Property and Services, the contractor shall furnish all maintenance and services required to perform this PWS.

6.2. Test Equipment. The contractor shall have appropriate, calibrated test equipment on hand to perform necessary repair and maintenance on all types of equipment in this PWS. The calibration shall be current and its source traceable.

7. EQUIPMENT REPAIR.

7.1. In all cases, the contractor shall verify that the person making the request for service is authorized to do so. A listing of authorized personnel will be provided to the contractor for this purpose. The contractor shall accomplish the necessary repairs and replace specified parts during all repair actions, except on sirens/public address systems and emergency lights. When changes occur in the list of personnel authorized to request service, a copy of the new listing will be supplied to the contractor. The contractor will not be reimbursed for responding to requests for service initiated by unauthorized personnel.

7.1.1. The Contractor will not perform maintenance on the device until contacting the Base LMR office for cost effectiveness (meaning the cost of parts and service do not exceed a value that would make the device more cost effective to replace instead of repairing).

7.2. Encrypted Equipment. Equipment with Advanced Encryption Standard (AES) encryption shall be maintained by U.S. citizens or resident aliens of the U.S. who are employed by U.S.

contractors. All LRAFB LMR’s utilize system generated FOUO key material. Contractors must have the proper maintenance training to repair AES equipment. Only replacement parts approved by the manufacturer will be used for maintenance or repair of AES equipment.

7.3. Milspec 810C and 810D Equipment. Such equipment shall be maintained strictly IAW manufacturer best practices.

7.3.1. The contractor may be required to troubleshoot the whole system to determine which piece of equipment or associated item requires repair. The contractor may, as part of the system or troubleshooting, contact users by telephone or radio, if available.

7.3.2. Contractor personnel assigned to perform emergency service, Preventive Maintenance Inspections (PMIs), troubleshooting, and/or repairs, are not required to climb antenna towers or poles. Priority service may be required to travel to any point (location) on Little Rock AFB or up to a radial distance of 15 miles surrounding the base.

7.3.3. Reimbursable Parts. Parts to be reimbursed will not be ordered without prior authorization from LMR personnel. Parts will be reimbursed monthly through Wide Area Workflow (WAWF), as listed on the Parts CLIN.

7.3.4. The contractor shall advise the LMR Manager of the following, as they occur:

A. Date and time equipment brought in for repair.

B. Date and time equipment repair is completed.

C. Repair action.

8. ON BASE MAINTENANCE FACILITY.

8.1. A maintenance facility is provided on the base, the contractor shall ensure technician(s) are available from 0700 to 1600 hours, Tuesday through Friday each week, excluding authorized holidays. The contractor’s technician(s) may be utilized to respond to outages and/or trouble calls on government equipment on base. The technician(s) should have the authority to manage their normal day-to-day work.

9. EQUIPMENT MAINTENANCE AND REPAIR.

9.1. In cases of non-fair wear and tear, the contractor shall affect no repair until expressly directed by the LMR Manager but will provide a written cost estimate of repair to LMR management. The Government will incur no additional costs for estimates. Repairs shall be accomplished within five contract working days in receipt of parts upon authorization from the LMR Manager. The government will take into consideration on a case-by-case basis or when feasible, repairs that are delayed for more than five contract working days.

9.2. Equipment Removal (Fixed). The contractor shall schedule within 24 hours, accomplish the necessary removal as requested within three contract working days for routines and within one contract working day for priorities, and turn the asset over to the LMR Manager, unless otherwise specified in the removal request. The contractor shall remove only the fixed equipment requested asset at each location specified on the removal request. Control lines will be terminated in such a manner as to ensure they will not short against metal objects or other existing equipment in the particular location. The contractor shall remove all other associated equipment related to the fixed equipment when requested to do so.

9.3. Equipment Installation (Fixed). The contractor shall schedule within 24-hours, dispatch a qualified technician, and accomplish the required installation within five contract working days for routine service and two contract working days for priority service on the date/time scheduled by the contractor and the LMR Manager. Installation will be performed in accordance with customary industry standards. The contractor will verify the serviceability of the fixed equipment by means of an installation check. A follow-on serviceability check will be made by the QAP, as soon as possible. When requested, the installation will include the fixed equipment, antenna, coaxial cable, ground rods, ground wire, and lightning arrestors as required to provide protection to the equipment, hardware and other related items as required to complete the installation.

10. RESPONSE AND RESTOR REQUIREMENTS.

10.1. Response and Restoral Requirements. Equipment requiring priority maintenance will be identified by the Government personnel on an as needed basis. If priority maintenance is required for any equipment work, the response time will be within three hours from the time that the contractor is notified.

10.2. The restoral time for a priority is in accordance with paragraph 9.2 through 9.4 depending on type of system. The order of restoral for equipment is fluid and is not set in stone. The order can be re-prioritized based on real-world events and emergencies and will be determined by Government personnel at the time of the requirement.

10.3. Order of restoral for equipment is as follows: Priority 1, Priority 2, and Priority 3. Reference Appendix 1 for talkgroup prioritization.

11. EQUIPMENT LIABILITY.

11.1. When equipment requires repair in the contractor’s facility, the contractor shall be responsible for loss/damage from the time the equipment leaves the site until such equipment is returned to that site.

11.1.2. The Government releases the contractor for:

The maintenance of telephone company control lines, batteries, or other devices required to or used for control of, or furnishes power to, the equipment being serviced as defined by this PWS.

The effect of such devices on transmission or reception of any equipment being maintained as defined by this PWS, except to the extent, if any, that such devices are being rented from the contractor.

Failure of the government to make equipment available for maintenance when the contractor responds to an outage or incurs a service call or trip. In this instance, the Government is liable to cover the expense of this trip.

The repair/replacement of any equipment while under Air Force control/possession which has otherwise become defective, including, but not limited to, damage caused by accidents, physical abuse, misuse of equipment, civil insurrections, fire epidemics, flood, quarantine restrictions, strike embargoes, unusually severe weather conditions, and acts of God. In any case, the damage must be beyond the control and without fault or negligence of the contractor.

12. SPARE EQUIPMENT.

12.1. The contractor shall place into service spare or back-up Government owned equipment at the time of removing the original item. The spare or back-up item shall be removed from service and returned to the Government upon return of the primary item.

13. CONTROLLED AREA ENTRANCE.

13.1. When entering an unmanned LMR site that is a controlled area, the contractor shall announce or preannounce their presence to proceed to those facilities to the Communications Squadron’s Communications Focal Point (CFP) and/or the LMR Manager.

13.1.1. The contractor may give equipment access to equipment to telephone repair technicians employed by Little Rock AFB. If the contractor leaves the facility prior to the technician, the contractor shall advise the technician that they are responsible to secure the building.

13.1.2 If the contractor escorts anyone who is not listed on the entry authorization list, the individual(s) must be signed in on an AF Form 1109.

SECTION B

GOVERNMENT FURNISHED SERVICES

The government shall provide, without cost, the facilities, equipment, materials, and/or services listed below.

1. SERVICES.

1.1. The Government shall furnish the following related services at no cost to the contractor:

1.1.2 Utilities. The government will provide all electricity, water and sewage at no additional cost to the contractor. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

1.1.3. Telephone. The government will supply telecommunications voice services of on base and local off base calls only. Phone is to be used for official business only.

1.1.4. Furniture. The contractor shall be supplied with an adequate workspace to conduct contract operations. The workspace will include the following furniture:

1 ESD workbench 1 Office desk 1 Office chair

1.2. Custodial Services. The government shall provide custodial services for restroom facilities in base facilities IAW the current base custodial contract. All inquiries regarding scheduling and level of custodial services will be directed to the COR.

1.3. Refuse Collection. The government shall provide refuse collection services for base facilities IAW the current Refuse collection contract. All inquiries regarding refuse collection services will be directed to the COR.

1.4. Insect and Rodent Control. The government will provide insect and rodent control services.

Services will be furnished upon request to the facility manager.

1.5. Grounds Maintenance. Grounds maintenance. The government shall provide grounds maintenance for base facilities IAW the current base grounds contract. All inquiries regarding grounds services will be directed to the COR.

1.6. Security Police and Fire Protection. Security Police extension is 987-3221. Fire Protection is 117 (987-3737). Both agencies can also be contacted on base by dialing 911 from any phone.

1.7. Net Diagrams and Frequencies. See Appendix 3 for network diagram. See Appendix 4 for the ELMR frequencies. The contractor shall make changes as required during the performance period.

The information contained in the diagrams and frequency list is not to be released to anyone except in performance of this PWS.

1.8. Entry/Escort Service. The Government will furnish entry/escort service for locations requiring escorts. The 19th Communications Squadron will arrange for entry and escort service, when required, for the performance of repair, maintenance, troubleshooting, or electrical engineering consultant service to accomplish the tasks in this PWS. Entry/Escorts will be provided by the end user of the equipment.

1.9. Central Pickup/Delivery Point. The central pickup and delivery point established for non-fixed assets at Little Rock AFB is the Communications Focal Point (CFP) located in building 988.

1.10. Government Maintenance. The Government reserves the right to perform installations, removals, or repair of equipment applicable to this contract by Government personnel. If maintenance is done by government personal the contractor is not responsible for damages.

1.11. Authorized Personnel. The LMR Manager shall provide the contractor a list of authorized personnel, who have the authority to request for maintenance of equipment covered under this contract. The QAP will ensure this list is current at all times and provide the current list to the contractor.

1.12. Emergency Medical Services. Little Rock AFB will provide emergency medical services for contractor personnel in performance of services under this contract base IAW AFI 41-115 Chapter

1. The contractor shall reimburse the government for treatment provided at the current reimbursement rate for non-authorized user IAW AFH 41-114, paragraph 42. The contractor shall provide to the 19th Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the

COR.

1.13. Contractor Furnished Property and Services. Except for those items or services specifically stated to be government-furnished in Section B and any appendixes, the contractor shall furnish everything required to perform this contract in accordance with all its terms.

APPENDIX 1

PRIORITY RESPONSE AND RESTORAL REQUIREMENTS

PRIORITY TALK GROUP/EQUIP USER LOCATION

1 Tower 19 OSS Bld 565 2 SFS 2 19 SFS Bld 565 2 LR TAC 1 19 CES/CEF Bld 565 2 LR TAC 2 19 CES/CEF Bld 565 2 Fire Dispatch 19 CES/CEF Bld 565 2 Incident 19 CES / 19 MDG /19 SFS Bld 565 2 LR Emergency 19 CES Bld 565 2 OSI 1 AFOSI/DET 327 Bld 565 2 SFS Console 19 SFS Bld 239 /481 2 Maintenance Console 19 MXG/ 314 MXG / CP / LRS Bld 160/314 2 Fire Console 19 CES/CEF Bld 481/239 3 * All remaining talk groups Multiple Bld 565

A.1.1. Equipment Priority 1 = Immediate (NLT 1 hour), Priority 2 = Next duty day, Priority 3 = within two duty days.

A1.2. Discrepancies turned over to civilian contractors will be responded to as per their contract (one-hour response time during normal duty hours and four-hour response time after duty hours).

LMR contractor is on station Tuesday through Friday, 0700-1600.

A1.3. Ask customer if maintenance response can wait until next duty day. In many instances handheld radio may be substituted in the event of a system failure.

A1.4. Equipment/Talk Groups will be returned to service as they are required or as directed by Comm.

APPENDIX 2

SERVICES SUMMARY (SS) Table

A2.0. General. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements and constitute acceptable (satisfactory) performance All contract performance requirements in this PWS will be monitored.

A2.1. Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clause in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212-4(a). Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

SS# Performance Objective PWS Section Performance Threshold 1 Equipment maintenance and repair Section 9 1 Defect Per Month 2 Priority response time Section 10 3 Defects Per Month

A2.2. Government Quality Assurance. The government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule, or modified version thereof, to record validation results.

Results of the validation then becomes the official Air Force record of the contractor’s performance.

Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

A2.3.1. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

A2.3.2. When an observation indicates defective contractor performance, the COR will require the contractor’s Contract Manager or representative at the site to initial the observation. The formal process is, when a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contactor.

The contractor shall respond to the CAR IAW instructions provided and in the CAR. While the formal process of this paragraph to address unacceptable contractor performance is always available, the Government reserves the right to initiate a less formal process involving the contractor, the COR and the CO meeting together at no additional cost to the Government regarding unacceptable contractor performance.

A2.4. Performance Assessment. Periodic validations is a performance assessment method which requires the CORs to employ a “spot check” style of evaluation based on the contractor’s schedule.

Periodic validation will be conducted on both a regular and random basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted unilaterally by the Government without notice to the contractor and without contract modification, based on performance quality trends.

A2.5 Quarterly Progress Meetings. The CO, Government’s Program Manager (PM), /Services Acquisitions Leader (SAL), COR, other government personnel as appropriate, and the contractor shall meet quarterly to discuss the contractor’s performance.

The following issues, at a minimum, shall be discussed:

- Opportunities to improve the contract,

- Any modifications required of the contract,

- Unsatisfactory inspections,

- Valid customer complaints against each performance objective observed, and

- Steps taken by the contractor to prevent occurrences in the future.

The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

A2.5.1. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within 5 working days to the CO identifying areas of non-concurrence for resolution.

A2.6. Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After award of the contract, the contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

A2.6.1. Acquisition Team Meetings. The contractor’s Contact Manager (CM) with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team [See FAR

1.102 (c)] and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

APPENDIX 3

NETWORK DIAGRAM

APPENDIX 4

FREQUENCY LISTING

ELMR FREQUENCIES

TRUNK GRP

DESIG

CHANNEL

NUMBER

FIXED TX

FREQ

CHANNEL

NUMBER

MOBILE RX

FREQ

US-2-3 A451 M385.6250 B451 M395.6250

US-2-6 A497 M386.2000 B497 M396.2000

US-2-7 A509 M386.3500 B509 M396.3500

US-2-9 A533 M386.6500 B533 M396.6500

US-3-1 A429 M385.3500 B429 M395.3500

US-5-4 A523 M386.5250 B523 M396.5250

US-5-7 A559 M386.9750 B559 M396.9750

US-5-10 A665 M388.3000 B665 M398.3000

US-6-6 A549 M386.8500 B549 M396.8500

US-6-8 A655 M388.1750 B655 M398.1750

US-10-3 A517 M386.4500 B517 M396.4500

US-10-9 A687 M388.5750 B687 M398.5750

US-14-4 A705 M388.8000 B705 M398.8000