DRAFT ICT PWS 1 OCT 2020.docx

ICT PWS, Buckley Garrison, CO

PERFORMANCE WORK STATEMENT (PWS) FOR

INDUSTRIAL CONTROL TECHNICIAN

Buckley Garrison 1 Oct 20

Table of Contents

Date

1. Description of Services: The 460th Civil Engineer Squadron (CES) seeks Industrial Control Technician (ICT) support for mission critical Civil Engineer Requirements. This position is not mission essential.

1.1 The Contractor shall assist in identifying, analyzing, prioritizing, and evaluating requirements. The Contractor shall provide a formal assessment regarding adherence to policies and directives. The Contractor shall conduct and/or participate in meetings and formal gatherings in support of Buckley Garrison. At no time shall the Contractor direct the activities of another Contractor or supervise or direct a Government employee.

1.2 Contractor personnel shall provide ICT project management support to the 460 CES. See Workload Estimate (Appendix A) and applicable references which are subject to change (Appendix B). The Contractor shall:

1.2.1 Provide ICT support personnel to monitor and maintain Civil Engineer (CE) computer based systems for the 460th Civil Engineer Squadron in support of day to day operations and accessibility for NexGen-IT (Tririga) operations. The Contractor shall also be required to install and configure CE systems, diagnose server/client based software faults and solve technical and applications problems, either over the phone or in person as needed. Contractor personnel shall be responsible for ensuring the smooth running of CE systems and ensuring users get maximum benefits from them. Tasks vary depending on the complexity of the issues, but may include:

a. Installing, configuring, and monitoring/maintaining CE computer operating systems. Industrial Control Systems (ICS) include NexGen-IT (Tririga), Energy Management and Control System (EMCS), CE database management, CE applications, server support maintenance, patching, and antivirus;

b. Setting up new users accounts for CE based systems. To create profiles, handle password issues, creating/deleting/editing permissions for various accounts, reset customer passwords, and establish customers access rights to folders and databases;

c. Knowledge of the maintenance of NexGenIT (Tririga), AutoCAD, REVIT, ArcGIS, MicroPaver, MicroRoofer; E4Clicks, Delta Controls, and EMCS;

d. System Security Administrator (SSA) for NexGen-IT (Tririga) user account setups and password resets;

e. SSA for EMCS by creating user accounts, training, password resets, server and workstation support;

f. Supporting preparation and roll-out of any new applications (both computer based and server based), if applicable;

g. Supporting the preparation and roll-out of new applications (both computer based and server based);

h. Annual inventory of equipment and software in June or December and upon change-over of flight Information Technicians/Equipment Custodians (ITEC);

i. Information Assurance (IA) Evaluator. Ensures user training is up to date, periodic inspections of work areas, maintain user agreements, submit work orders to Enterprise Survey Desk, create NIPRNet and SIPRNet user accounts, and support bi-annual IA support for SW.

1.3 Personnel Qualifications:

a. Have effective written and verbal communication skills in English. Be proficient in ICS and server management.

b. Be proficient in the use of MS Office software, including but not limited to MS Excel, PowerPoint, Outlook, and Word and CE computer based systems.

2. Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance, the expected method of Government validation, and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. All deliverables shall be provided to the COR electronically at the time specified and as a hard copy upon request.

SS-1 PWS 1.2.1

Customer Support

Contractor will provide Contracting Officer Representative (COR) written notification of any customer service delay over 24 business hours and/or service problem Review of customer service log for random sample inquiry and written customer complaints, if any

SS-2 PWS 1.2.1.h Inventory

SS-3 PWS 1.2.1.i Information Assurance Inspections

SS-4 PWS 2.5

Quality Control Plan

SS-5 PWS 2.6

Monthly Status Reports (MSR)

2.1 Deliverables: All deliverables shall be conveyed to the 460 CES COR electronically and hard copy upon request as prescribed in the Service Summary in Section 2.0.

2.2 Initial Business Meeting: Within 5 business days following the award date, Contractor will meet with 460 CES to review goals and objectives of this contract, and to discuss technical requirements.

2.3 Records/Data: All data and data rights associated with this effort shall be property of the Government. The Contractor will prepare, but not sign official documents.

2.4 Unsatisfactory Work: Performance by the Contractor to correct defects found by the Government as a result of quality assurance surveillance and by the Contractor as a result of quality control, shall be at its own expense and without additional reimbursement by the Government. Unless otherwise negotiated, the Contractor shall correct or replace all non-conforming services or deliverables not later than 5 workdays after notification of non-conformance.

2.5 Quality Control: The Contractor shall provide a Quality Control Plan (QCP) that contains the items listed below to the Contracting Officer (CO) for acceptance not later than 10 business days after award. The CO will notify the Contractor of acceptance or required modifications to the plan. The Contractor shall make appropriate modifications and obtain acceptance of the plan within 30 calendar day from the date of award.

The QCP shall include the following minimum requirements:

a. A description of the inspection system to cover all major services and deliverables. The description shall include specifics as to the areas to be inspected on both a scheduled, and unscheduled basis, frequency of inspections, and the title of inspectors (SS-3).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed (SS-3).

c. A description of the records to be kept to document inspections and corrective or preventative actions taken (SS-1, 2 and 4).

d. All records of inspections performed shall be retained and made available to the Government upon request throughout the performance period, and for the period after contract completion, in addition to the final settlement of any claims under this contract (SS-1, 2 and 4).

2.6 Quality Assurance: The Government will document the Contractor’s performance of this PWS on a monthly basis. For those tasks listed in the SS, the COR or other designated evaluator will follow the method of surveillance specified. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR or other designated evaluator will require the Contractor manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation. It acknowledges that the Contractor has been made aware of the non-compliance. Government surveillance of tasks not listed in the SS or by methods other than those listed in the SS (such as provided in the Inspection clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be in accordance with the terms of the award.

3. Government Furnished Equipment/Government Furnished Property/Government Furnished Supplies (GFE/GFP/GFS): Workspace.

3.1 GFE/GFP/GFS: Government computer, associated equipment, and office space will be provided.

3.2 The Contractor shall maintain facilities in a neat and orderly condition and shall be responsible for repairs beyond fair wear and tear for Contractor-caused damage. Neither the Contractor nor personnel shall be permitted to utilize these facilities to engage in commercial or personal endeavors. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear, and approved alterations and modifications excepted.

3.3 Services. The Government will provide all custodial services; recycling (the Contractor shall participate in BGAR recycling program); and environmental oversight and support. SECURITY, FIRE, AND MEDICAL SERVICES: The Government will provide police and fire protection. In the event of a medical emergency, Aurora ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. From a government land line, dial 911 for emergencies; or dial 720-847-9117 from a cell phone. Dial 720-847-9252 for non-emergency Buckley Garrison Security Forces and 720-847-9925 for non-emergency Fire Dept. NOTE: Dialing 911 from a cellular phone on Buckley Garrison will connect to off base authorities who need to know you are calling from Buckley Garrison. Response time may be delayed. The Government will also provide grounds maintenance services; network access; pest control; refuse collection; internal base mail service; and all data and telephone services (including a Personal Identification Number for commercial long distance access). The Government will not accept or pay for outbound postage for Contractor mail sent through the Official Mail Center. Access to the Buckley Garrison Non-secure Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) network will be included for Contractor personnel requiring a network and email account. Contractor personnel will be required to complete all training and documentation required to gain access to NIPR and SIPR accounts. Additionally, the Contractor shall:

3.3.1 The Contractor shall practice utility conservation and operate under conditions that prevent the waste of utilities. Lighting shall be used only in areas where work is actually being performed. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by Contractor personnel.

3.4 Automated Data Processing Equipment (ADPE). The Government will provide all ADPE and associated supplies.

3.5 Client Support Administration Services (CSA). The Contractor shall perform CSA duties on all Government-furnished ADPE including installation, maintenance, repair, replacement, troubleshooting, and upgrading associated hardware and software. When ADPE issues arise, the Contractor shall contact the COR and CSA where the facility is located.

4. General Information:

4.1 CO Designation: After award, the CO will appoint a COR and issue a COR Designation Letter stating the authority of the COR. The Contractor will receive a copy of the written designation.

4.2 Points of Contact: All questions relating to the actual acquisition of this requirement are to be addressed to Contracting Specialist SrA Yasmin Chraibi at yasmin.chraibi@spaceforce.mil and/or Contracting Officer, Ms. D Raffaeli at damaris.raffaeli@spaceforce.mil.

Program Manager (PM) Name: Tracy (TJ) Phillippi Organization: 460 CES/CEIA Address: 660 South Aspen St. Buckley Garrison, CO Telephone No: 847-9726 tracy.phillippi@spaceforce.mil

Alternate Program Manager Name: Kelly Sieber Organization: 460 CES/CEIA Address: 660 South Aspen St. Buckley Garrison, CO Telephone No: 720-847-9412 kelly.sieber@spaceforce.mil

4.3 Federal Holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January President’s Day - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

4.4 Contractor Identification: Contractors shall wear identification in clear view, such as a Government issued Contractor badge that clearly identifies them as Contractors, while working within Government facilities.

4.5 Place of Performance: Normal work duties shall be performed at the 460 CES facility offices at Buckley Garrison, Colorado.

4.5.1 Alternate Place of Performance. As determined by the Contracting Officer’s Representative (COR), contractor employee may be required to work at an alternate place of performance (e.g., home, the contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, government closure due to inclement weather, etc.). Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR. Non-emergency/non-essential contractors should not report to a closed government facility. Contractor shall prepare all deliverables and other contract documentation utilizing contractor resources. To the extent possible, the contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the contractor may request an equitable adjustment pursuant to the Changes clause of the contract.

4.6 Hours of Operation: Core working hours will be between 7:30 AM to 4:30 PM, Monday through Friday, with the exception of Government holidays or base closures. Hours outside of these times can only be approved by the CO. Overtime is not approved on this contract. Vacation time should not be scheduled for known scheduled deployment of new CES programs.

4.7 Privacy Act: Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.8 OPSEC REQUIREMENTS WITHIN CONTRACTS

Contractor(s) shall comply with all provisions of AFI 10-701, dated 24 July 19.

4.8.1 Contractor(s) will practice OPSEC to protect critical information for specific Government contracts and subcontracts. The contactor (including subcontractors) performing Industrial Control Technician duties will have the appropriate clearance to access any form of critical information or activities in performance of the contract. The contractor (including subcontractors) will return all building plans, diagrams, blueprints, maps and other infrastructure information provided in performance of this contract to 460 CES at the end of contract termination. The 460 CES will account for materials and ensure destruction is consistent with OPSEC measures as needed.

4.8.2 OPSEC Training. All contractors (including subcontractors) performing Industrial Control Technician duties will be required to receive OPSEC training provided free of charge to contractors from the Government OPSEC Coordinators.

4.9 Security Clearance: The Contractor shall provide and maintain a Department of the Defense DoD SECRET level/T3 Secret Facility Security Clearance from the Defense Security Service (the authorized FCL processing agent) and provide sponsorship for the Industrial Control Technician. The Contractor shall ensure that the individual hired into positions requiring access to classified information possess and maintain a fully adjudicated security clearance, to the SECRET level (T3), from the DoD and verification of JPAS access. The Contractor shall replace any personnel (within 2 weeks) that are unable to maintain a SECRET/T3 clearance. The purpose of the SECRET/T3 clearance is to allow the Industrial Control Technician unescorted access to the Restricted Area and to the SIPRNET server system. The SECRET level (T3), clearance will also serve as approval in DEERS to grant a CAC card. To obtain further information see Personnel Security Program Management. DoD 5220.22 V 2 AFI 161404 Industrial Security, AF Information Security Program 16-1404 and DoD Manuel 5200.02 AFM 16-1405.

4.10 Antiterrorism/Force Protection: During times of heightened security, entry onto and around the base will be significantly restricted. The Contractor shall make concessions for potential delays caused by security measures. The services under this contract are not essential for performance during crisis or FPCON DELTA. The CO will determine circumstances which constitute a crisis based on direction from Security Forces and base leadership. The COR will ensure that Level I Antiterrorism IAW DoDI 2000.16_AF Sup 10-245 is conducted either through CBT (Force Protection Awareness Training in ADLS) or in person.

4.11 Security Requirements. The Contractor shall comply with all Buckley Garrison security requirements. BGAR is a controlled/restricted area and special security procedures are utilized to deter espionage, sabotage, and theft of Air Force resources. The Contractor shall be responsible for security of work areas in cooperation with applicable base agencies. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security or well-being of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. The Contractor shall obtain all necessary cards, passes, buttons, decals, or other items required for access to the area or areas in which work will be performed. Upon completion or termination of the contract, or an individual’s employment on the job, the Contractor shall immediately retrieve the identification media issued above and surrender it to the BGAR, 460 SFS, and Visitor’s Control Center.

4.12 Security Officer. The Contractor shall appoint, in writing to the CO, the name of a Security Officer to arrange all needed security support for this PWS.

4.13 Security Arrangements. To gain unescorted access on to BGAR, the Contractor will obtain a Defense Biometric Identification System (DBIDS) card. The DBIDS paperwork must be submitted to the COR for Security Forces approval before the card can be issued to the Contractor. The Government will assist the Contractor to coordinate security matters with the 460th Security Forces Squadron (SFS) and other base agencies, as needed. All personnel and vehicles entering the installation are subject to search. All personnel operating vehicles on the installation must have a valid driver’s license, current registration and current insurance on the vehicle they are operating. Proof of these items must be presented if requested by Security Forces personnel.

4.14 Reporting Requirements. Monthly Status Report shall be due on the 3rd workday following the close of the calendar month.

4.15 Replacement of Personnel. The Contractor shall provide replacement personnel if an employee will be out of the office longer than 2 weeks due to illness, vacation, or the need to hire a new worker.

4.16 Problem Resolution. The Contractor shall bring problems or potential issues affecting performance to the attention of the COR and CO as soon as possible. Verbal reports will be followed up with written reports when directed. This notification shall not relieve the Contractor of its responsibility to correct problems for which they are responsible. The Contractor will work cooperatively with the Government to resolve issues as they arise.

4.17 CONTRACTOR MANPOWER REPORTING: The Contractor shall report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Buckley Garrison – Industrial Control Technician via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

APPENDIX A

WORKLOAD DATA STIMATE

WORKLOAD DATA HOURS – PER YEAR

APPENDIX B

AFI 10-701, Operations Security (OPSEC)

AFMAN 17-1201, User Responsibilities and Guidance for Information Systems AFMAN 17-1203, Information Technology (IT) Asset Management (ITAM) AFMAN 17-1301, Computer Security (COMPUSEC) AFMAN 17-1302-O, Communications Security (COMSEC) Operations AFMAN 23-122, 5.4.23, Material Management Procedures

The latest versions can be found at: http://www.e-publishing.af.mil/