DRAFT Gulfstream FAEST PWS for Sources Sought_4.2026.docx

Headquarters Air Mobility Command (HQ AMC)

Performance Work Statement (PWS) for Gulfstream Flight Attendant Egress Simulator Training (FAEST)

April 2026

TABLE OF CONTENTS

2.0 Name of Program TASKS

2.1 TASK 1 – Initial and Refresher Egress Simulator Training

· SUB TASK 2.1.1 – Egress Aircrew Flight Equipment (AFE) Training

· SUB TASK 2.1.2 – Fire Fighting Procedures/Training

· SUB TASK 2.1.3 – Ditching Procedures/Training

· SUB TASK 2.1.4 – Emergency Procedures

· SUB TASK 2.1.5 – Aircraft Systems Training

· SUB TASK 2.1.6 – Hazardous Material Handlers Training

· SUB TASK 2.1.7 – In-Flight Illness Training

· SUB TASK 2.1.7.1 – CPR/AED Training

· SUB TASK 2.1.8 – Water Survival Training

1.0 INTRODUCTION/BACKGROUND. The Operational Support Airlift and Executive Airlift (OSA/EA) mission provides transportation to high-level government employees and DoD officials utilizing a fleet composed of military derivatives of the Gulfstream 500, named the “C-37A” and the Gulfstream 550, named the “C-37B”.

1.1 OBJECTIVE/SCOPE. The main objective is to provide classroom and simulator training to USAF Flight Attendants for the Gulfstream V (C-37A) and Gulfstream 550 (C-37B). Training shall ensure the ability to safely egress passengers from an aircraft in an emergency situation.

2.0 TASK REQUIREMENTS. The contractor shall develop a training plan to provide professional in-depth aircraft classroom and egress simulator training on USAF aircraft, Gulfstream V (C-37A) and Gulfstream 550 (C-37B), in accordance with the USAF Cabin Operating Manual (COM) with particular focus on the flight attendant emergency procedures and emergency equipment. The contractor must base the training plan and the requirements of all tasks in 2.0 of this Performance Work Statement (PWS) on the USAF COM for each aircraft Mission Designation Series (MDS). Flight attendant training shall provide a thorough understanding and ability to perform all required flight attendant tasks when confronted with emergency conditions. Each student, at the completion of training, shall be able to perform the necessary procedures when confronted with emergency situations. The contractor shall be responsible for obtaining the flight attendant emergency procedures manuals for curriculum development and will contact AMC/A3T Contracting Officer Representative (COR) for updated COM material. The contractor shall not be responsible for providing the flight attendant emergency procedures manuals to the students. The government shall provide flight attendant emergency procedures manual to each student as a part of their professional equipment, and it shall be hand-carried to egress training by the student from home-station. The contractor shall provide all other instructional materials, qualified personnel, equipment, tools, materials, supervision, and other items and services necessary to ensure USAF Flight Attendant personnel are provided with professional aircraft egress simulator training. Instructors must have prior military aviation experience.

2.1 Task 1 – Initial and Refresher Egress Simulator Training. Initial training should be conducted in conjunction with the refresher flight attendant training. Each student receiving initial training shall have the opportunity to use their emergency procedures checklists while acting as the lead flight attendant position in at least four mock drills. At a minimum, the contractor shall provide mock simulator drills for unplanned ground evacuation procedures, planned and unplanned crash landing and ditching procedures, sea survival, and firefighting procedures. The contractor shall ensure all crew members completing initial and refresher training can perform passenger egress from the aircraft during emergency situations and demonstrate proficiency in air and ground emergency egress procedures. The contractor shall stress the importance crew resource management (CRM), aircrew and passenger responsibilities, and use of appropriate emergency egress equipment. Contractor shall ensure aircrews are aware of their responsibilities for conducting safety and passenger briefings. Initial training shall be followed up with refresher training conducted annually. The contractor shall provide an operational aircraft simulator large enough to support a minimum of four flight attendants for conducting mock drills in accordance with the emergency procedures checklist from the flight attendant emergency procedures manual. Professional aircraft egress simulator training shall include normal and emergency procedures, emergency equipment location and use, in-flight illness training, First Aid/Cardiopulmonary Resuscitation (CPR) /Automatic Electronic Defibrillator (AED) training, and aircraft systems training in the classroom.

2.1.1 Egress Aircrew Flight Equipment (AFE) Training. The contractor shall familiarize flight attendants with aircrew flight equipment by providing an academic and equipment training event, in which aircrew members demonstrate their ability to recognize, locate, preflight, and use all aircrew and passenger AFE carried aboard unit aircraft or issued to aircrew members.

The emergency equipment training shall be in accordance with the COM for each aircraft MDS and conducted with the same emergency equipment that is used on Gulfstream V (C-37A) and Gulfstream 550 (C-37B). This training includes the limitations and safety issues related to AFE.

2.1.2 Fire Fighting/Smoke Procedures and Training. The contractor shall demonstrate techniques and procedures for extinguishing fires on-board an aircraft utilizing both the halon and water fire extinguisher and fire containment case. The contractor shall identify two types of fire extinguishers - halon and water - and the types of fire they are designed to combat. The contractor shall also provide hands-on firefighting training and firefighting drills which shall be conducted/simulated in a fire fighting simulator that resembles the enclosed environment of an aircraft, e.g., Smoke filled cabin/low visibility and allow flight attendant ability to perform aircrew fire/smoke/fumes emergency procedures. This simulator should have the ability to produce live fire and smoke and shall simulate low/no visibility to allow flight attendant ability to perform aircrew fire/smoke/fumes emergency procedures.

2.1.3 Ditching Procedures/Training. The contractor shall demonstrate techniques and procedures for aircraft ditching survival. Initial ditching training shall be in-depth and thorough. It shall include ditching procedures, use of life raft, survival/recovery equipment. The contractor shall provide hands-on wet ditching survival training which shall be conducted/simulated in a swimming pool while using an equivalent life raft to the ones found on USAF Gulfstream V (C-37A) and Gulfstream 550 (C-37B) aircraft.

2.1.4 Emergency Procedures. Contractor shall provide training of general operation, use of aircraft emergency exits, decompression of aircraft cabin, smoke and fumes in the aircraft in accordance with the C-37A/B aircraft COM. This training shall be conducted on an aircraft cabin egress trainer that has an equivalent sized fuselage with the ability to run full emergency scenario simulations with one flight attendant utilizing their checklists while a minimum of eight students observing. Incorporating exit door(s), interior cabin, and with emergency equipment that functions in a manner that flight attendants experience while operating on actual aircraft used by the USAF (C-37A/B) and CRM. Simulators must have Gulfstream GV/G550 (C-37A/B) entry/exit doors and large enough to facilitate emergency procedure scenarios utilizing the basic flight attendant crew complement of each respective airframe in their assigned positions.

2.1.5 Aircraft Systems Training. The contractor shall identify and demonstrate the use of aircraft lighting and electrical systems, communication systems, fire-extinguishing systems (lavatory), and emergency evacuation systems in accordance with the student’s respective aircraft COM.

2.1.6 Hazardous Material Handlers Training. The contractor shall provide hazardous material training to familiarize crew members with procedures and restrictions when carrying hazardous materials IAW AFMAN 24-604 (I), Preparing Hazardous Materials for Military Air Shipments. Training shall be designed to review aircrew hazardous materials procedures, IAW AFMAN 24-604 (I), AFJI 11-204, Operational Procedures for Aircraft Carrying Hazardous Materials, and AMCH 11-214, Aircrew Hazardous Materials Handbook, all teaching materials shall be current and up to date with Air Force and civilian equivalent operational guidance. Hazardous Material training shall include the types of material a USAF Flight Attendant may be exposed to, with particular emphasis being placed on “dry ice” and lithium batteries handling, corrosive chemicals, usage and storage, and identification of hazardous material symbols. Contractor shall explain necessary safety precautions to be taken as a hazardous material handler.

2.17 In-Flight Illness Training. In-flight illnesses and the first aid response training IAW AFMAN 44-163 (I) and MedAire guidance.

2.1.7.1 CPR/AED Training. The contractor shall train crewmembers in the performance of prescribed American Red Cross CPR procedures to obtain critical lifesaving skills training. Training shall also provide hands-on familiarization on the use and function of an AED. The academics and hands-on training shall be in accordance with American Heart Association and HeartSaver AED protocol. The training shall culminate with the award of an American Heart Association or American Red Cross Certification for CRP and AED training. Certifications shall be provided directly to trainee within 30 days of successful completion of CPR and AED training.

2.18 Water Survival Training. The contractor shall provide aircrews with the information necessary for a water survival/ ditching situation. Both academic and equipment training shall be designed to provide aircrew members the opportunity to demonstrate their ability to use all weapon-system specific flotation devices, life rafts and survival equipment components available during an overwater emergency. Students shall also employ water survival techniques, and practice rescue procedures IAW DAFI 10-3004, USAF SERE Program. Contractor shall provide Water Survival/Ditching training in a pool that simulates an ocean or water based environment. This training shall concentrate on basic life-saving, survival procedures and operation of emergency equipment including applicable aircraft life rafts and slides.

3.0 DATA DELIVERABLES. The following items are outputs which fall within the scope of this contract and are illustrative of the type of work the Government requires. Deliverables required by the Government in accordance with this PWS shall have a Data Item Description (DID). All deliverables shall be reviewed for timeliness, accuracy and format. If a deliverable due date falls on a weekend or holiday, the contractor shall submit the deliverable on the last work day prior to the due date. In addition, unscheduled project updates shall be provided by Government/COR. Table 1, Data Deliverables, provides a list of the required PWS deliverables.

Products and documentation delivered under this PWS become the property of the Government. The following deliverables shall be provided IAW Exhibit A-AD:

Table 1: Data Deliverables

4.0 SERVICES SUMMARY (SS). The Services Summary table summarizes the most important performance objectives and performance thresholds (specific standards) as identified within the body of the PWS. The absence of any performance objective and threshold from this SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any provision of the contract. The Government Contract Officer Representative (COR) shall evaluate the Contractor on each SS performance objective on a monthly basis and provide a copy of the evaluation to the Contracting Officer (CO).

Simulation mock drills are performed and Firefighting/Smoke training equipment all is in working condition 98% of the time per each class session.

Note: The Government reserves the right to inspect or test services that have been tendered for acceptance. The Government shall require performance of any nonconforming services at no increase in contract price. If subsequent performance does not correct the performance issue or correction is not possible, the Government shall seek an equitable price reduction or adequate consideration for acceptance of nonconforming services. Past performance history shall be reported in Contractor Performance Assessment Reporting System (CPARS) to reflect satisfactory or unsatisfactory performance.

5.0 SUPPLEMENTAL REQUIREMENTS.

5.1 Program Management Support. The Contractor shall designate a single point of contact (POC) responsible for the overall management and performance of the PWS as described in section. The contractor designee shall be responsible for all requirements of the contract. The Contractor shall provide the name and contact information of the designee to the COR within 10 business days after contract award. Any change to this POC shall be submitted to HQ AMC/A3TA within 5 business days prior to change.

5.2 Student Failure Notification. The POC in section 5.1 shall immediately notify the COR electronically if a Flight attendant training student receives an unsatisfactory course grade. Also, if at any time throughout the course a student fails to comply with Air Force or contractor expectations in regard to conduct, course objective completion or performance electronic notification shall immediately be made to the COR to determine the course of action with the student.

5.3 Student Emergency Medical Services. If treatment or hospitalization is required, the contractor shall ensure student receives medical treatment. As the student is a member of the armed forces, he/she shall be taken to the nearest military treatment facility, if possible. The nearest civilian hospital/medical facility shall be a secondary consideration; however, immediate treatment shall be given first priority. The contractor shall notify A3T Program Manager and COR immediately, or, at maximum, within 8 hours after becoming aware of a student’s treatment and/or hospitalization. The contractor shall not pay for any medical costs or medications on behalf of students. Payment for medical services, and prescribed medications, shall be managed through the military medical program.

5.4 Submission of Invoice. Within 30 business days of course completion, the contractor shall prepare and submit electronically an invoice for the prior month’s courses via Wide Area Work Flow (WAWF) to AMC/A3TA for acceptance of services rendered. The contractor shall attach copies of AF IMT 1522, and the student critique forms to the invoice.

5.4.1 Student Course Critique Forms. Every student must complete an Air Mobility Command (AMC) Student Course Critique at the end of flight attendant training to be collected by the contractor. The contractor shall be provided the Student Course Critique Form Template upon award.

5.4.2 AF IMT 1522 (ARMS Additional Training Accomplishment Report). Attached to the invoice and receiving report, the contractor shall forward AF IMT 1522 with trainee names, signatures, and training completion date.

5.5 Flight Attendant Training Certificates. A Certificate of Training in agreed format shall be provided to the student upon course completion.

5.6 Place of Performance. All academic training shall be conducted at the contractor’s facility in a specifically designated classroom, free from noise and distractions. Simulator and associated academic instructionshall be conducted at the contractor’s facility using appropriate training devices as described in this PWS.

5.7 Hours of Work.

5.7.1 Length of Training Period. The maximum length of a single training period is nine hours per day. All academic training shall be accomplished between the hours of 7am - 6pm local time. This time shall include time for breaks and lunch periods. This time may be increased up to 12 hours with student consent and approval of the COR. Approval shall be on a case-by-case basis and shall not be considered as a matter of routine for the convenience of the student or contractor.

5.7.2 Crew Rest. A period of time between training periods must be set aside for the student so that he/she is adequately rested to begin the next training session. This time must not be broken up into segments and, therefore, must be given as a solid block of time. The minimum length for crew rest time shall be 12 hours. For example, a student completes academics on Day 1 at 1800 hours; he/she is not available for further training until Day 2 at 0600 hours thus providing him/her with 12 hours of crew rest. This time may be reduced with consent of the student and approval of the COR. Approval must be requested on a case-by-case basis and shall not be considered a matter of routine for the convenience of the student or contractor.

5.8 Continuation of Services. The Contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Contractor shall notify the COR within one business day of personnel resignation, reassignment, or termination. Contractor shall provide follow-up documentation within 72 hours, stating the date and time the position shall be vacant, the reason for vacating the task, the anticipated replacement date of personnel, and what management corrective action shall be taken to ensure task mission completion. The Contractor shall ensure any tasks are filled with qualified personnel within 10 business days of vacancy, to the maximum extent practicable.

5.9 Class Scheduling and Cancellation Policy.

5.9.1 Class scheduling shall be accomplished after issuance of a task order (TO) by the contract officer (CO) in accordance with the ordering clause Federal Acquisition Regulation 52.216-18.

5.9.2 In the event agreement cannot be reached on scheduling of a class or classes, the matter shall be referred to the CO for resolution.

5.9.3 The Government shall notify the contractor in writing of any class scheduling changes or of any class cancellation IAW the contractor’s cancellation policy, or 15 calendar days prior to the class start date, whichever is closest to the scheduled start date.

5.9.4 If a scheduled trainee is unable to attend or departs course prior to completion of planned curriculum, due to personal emergency or emergent operational need (i.e., fatality, injury, illness, or mission critical task) the Government shall not be liable for payment.

5.9.5 If the contractor is unable to provide all planned curriculum required for certification (i.e., simulator malfunction, illness of instructor, etc…) the Government may negotiate with the contractor for partial payment.

5.10 Post Award Conference/Kick-Off Meeting. A meeting led by the CO and AMC/A3T representatives shall be conducted to ensure a common understanding of the requirements, expectations, and ultimate end products. Contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions shall also include the scope of work, deliverables to be produced, how the efforts shall be organized and projects conducted; assumptions made/expected and results.

5.11 Non-Disclosure Agreements (NDA). In performance of this contract, the Contractor may obtain access to sensitive, nonpublic information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the Federal Acquisition Regulation (FAR); (b) to use and disclose such information only for the purpose of performing this TO and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing/discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the Government COR of any unauthorized release of such information. Due to the sensitive nature of the data and information being worked with on a daily basis, all Contractor personnel assigned to the TO are required to complete the Government provided non-disclosure statement within five calendar days after TO award to ensure information that is considered sensitive or proprietary is not compromised. All replacement Contractor personnel are required to complete the Government provided non-disclosure statement prior to beginning Contractor performance. Additionally, in performance of its responsibilities, the contractor (to include team members and any Subcontractors) may be required to enter into agreements with other contractors (hereinafter called “associate contractors” (ASCONs) to facilitate timely exchanges of information necessary to the performance of this contract. Therefore, all contractor personnel assigned shall be required to complete additional non-disclosure statements prior to technical interchanges to ensure that information is considered sensitive or proprietary by other companies, corporations, or businesses is not compromised. Signed non-disclosure statements shall be provided to the COR within five business days after TO award.

5.12 Controlled Unclassified Information (CUI). The Contractor shall meet Air Force standards for storing, processing, and handling CUI and other unclassified information and systems in accordance with DoDI 5200.48_DAFI 16-1403. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding CUI material.

5.13 Quality Assurance. The Government shall perform periodic reviews of the Contractor’s performance in accordance with the Contractor’s Commercial Quality Control Plan (QCP), along with the Government’s Quality Assurance Surveillance Plan (QASP) and the Services Summary. The Government reserves the right to review services to be provided, including those developed or performed at the Contractor's facilities, to determine conformance with performance and technical requirements. Government quality assurance shall be conducted on behalf of the CO. The COR shall be appointed to coordinate the overall quality assurance of technical compliance. The Contractor shall bring problems or potential problems affecting performance to the attention of the COR as soon as possible.

5.14 Organizational Conflict of Interest (OCI). For general information on the handling of OCI, reference RFO 9.5 to prevent conflicting roles that may bias the Contractor’s judgment or objectivity, and to preclude the Contractor from obtaining an unfair competitive advantage in concurrent or future acquisitions. Contractor shall be familiar with the RFO 9.5, entitled “Organizational and Consultant Conflicts of Interest,” and agrees to avoid conflicts of interest.

5.15 Safety. The contractor shall comply with the latest applicable Federal, State, Air Force, AMC, and Installation, regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational and operational safety, and airfield operations. The COR shall provide copies of publications not available on the web and updates as they become available.

5.16 Contractor Inventory. In order to support the requirements of title 10, U.S.C., section 235 and 2330a, DoD contractors will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for AMC, via the Service Contract Reporting (SCR) section of the System for Award Management (SAM) (http://sam.gov). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. A DoD Guidebook for Service Contract Reporting in the SAM is available at https://dodprocurementtoolbox.com/site-pages/services-contract-reporting-scr. GSA has posted guidance at https://sam.gov, search the “HELP” section. Should contractors have issues using SAM, contract the Federal Service Desk at https://www.fds.gov.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract and task order number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract and task order number associated with the data.

ACROYNM LIST

Air Mobility Command (AMC) Automatic Electronic Defibrillator (AED) Cardiopulmonary Resuscitation (CPR) Contract Officer (CO) Contracting Officer Representative (COR) Crew Resource Management (CRM) Data Item Description (DID) Mission Designation Series (MDS) Non-Disclosure Agreements (NDA) Operational Support Airlift and Executive Airlift (OSA/EA) Point of Contact (POC) Revolutionary FAR Overhaul (RFO) Services Summary (SS) Survival, Evasion Resistance Escape (SERE) Task Order (TO) United States Air Force (USAF) image1.png