DRAFT Custodial and Related Services for TSA for HI Airports SOW.pdf

Version 1.2 October 25, 2023

National Custodial Specification

SOLICITATION NUMBER:

SERVICE: Custodial & Related Service

LOCATIONS: Honolulu International Airport (HNL) (HI5729ZZ)

Hilo International Airport (ITO) (HI7492ZZ)

Kahului Airport (OGG) (HI7502ZZ)

Kona Airport (KOA) (HI7493ZZ0

Lihue Airport (LIH) (HI7501ZZ)

Pago Pago Airport (PPG) (AS7752ZZ)

PERIOD OF PERFORMANCE: February 1, 2026 – January 31, 2027 With (4)-One Year Renewal Options

SOLICITATION ISSUE DATE: ________, 20__

OFFER RECEIPT DATE/TIME: ________, 20__

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TABLE OF CONTENTS

A. Solicitation/Contract Form 7

A.1 Standard Forms: 7

B. Services, Ordering and Prices 8

B.1 Description of Services: 8

C. Description/Specifications/Statement of Work 9

C.1 Objectives and Scope 9

C.1.1 The Contractor Shall 9

C.1.2 Cleaning Hours 10

C.1.3 Sustainable Cleaning 10

C.2 Product requirements 11

C.2.1 Sustainable Product Requirements 11

C.2.2 Proof of Compliance 12

C.2.3 Sustainable Cleaning Plan 12

C.2.4 Hazard Communication Plan 12

C.2.4.1 Safety Data Sheets 12

C.3 Standard Services 13

C.3.1 Interior Services 13

C.3.1.1 Floor Care 13

C.3.1.2 Carpets and Rugs 14

C.3.1.3 Floor Mats and Runners 14

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units, and Holding Cells 15

C.3.1.5 Fixtures 16

C.3.1.6 Surfaces 16

C.3.1.7 Automatic Hand Sanitizer Dispensers (Stand Alone) Reserved (Field Office, the current contract shows no hand sanitizer dispensers, is this still correct?) 16

C.3.1.8 Walls 16

C.3.1.9 Trash and Wastebaskets 16

C.3.1.10 Elevators, Escalators and Stairways 16

C.3.1.11 Interior Window Washing 16

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 17

C.3.1.13 Fine Arts Collection 17

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C.3.1.14 Reserved 17

C.3.1.15 Policing Inside Areas 17

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) 17

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 17

C.3.1.18 United States Postal Space 17

C.3.2 Exterior Services 17

C.3.2.1 Exterior Plate Glass 17

C.3.2.2 Exterior Window Washing 17

C.3.2.3 Canopies 18

C.3.2.4 Hard Surface Areas 18

C.3.2.5 Ash Receptacles and Trash Containers 18

C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 18

C.3.2.7 Graffiti Removal 18

C.3.2.8 Excrement Removal (Human, Bird and Animal) 18

C.3.2.9 Policing Outside Areas 19

C.3.3 Reserved 19

C.4 Reserved 19

C.4.17 Integrated Pest Management Plan (IPM) 19

C.5 Solid Waste Management 19

C.5.1 Solid Waste Management Program 19

C.5.1.1 Excluded Waste Types 19

C.5.1.2 Solid Waste Audits 20

C.5.1.3 Solid Waste Removal and Disposal 20

C.5.1.6 Recycling 20

C.5.1.7 Extent of Work 21

C.5.1.8 Recyclable Materials Disposition 21

C.5.1.9 Recyclables 21

C.5.1.10 Pick-ups on Call 21

C.5.1.11 Recycling Containers 22

C.5.1.12 Restriction on Use 22

C.5.1.13 Recycling Proceeds 22

C.5.1.14 Solid Waste and Recycling Reports 23

C.6 Integrated Pest Management 23

C.6.1 Preventive Pest Maintenance 23

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C.6.2 Initial Pest Assessment (Tech Specialist this only applies for new contractors, please remove for Ability One contracts) 23

C.6.3 Recommendations for Pest Management and Control 24

C.6.4 General 24

C.6.5 Pests Included and Excluded 24

C.6.6 Reserved 24

C.6.7 Integrated Pest Management Plan 24

C.6.8 Pesticide Application 25

C.6.9 Structural and Procedural Recommendations 26

C.6.10 Record Keeping 26

C.6.11 Manner and Time to Conduct Service 26

C.6.12 Insect Control 26

C.6.13 Rodent Control 27

C.6.14 Safety and Health 28

C.7 Exposure Control Plan 28

C.8 Contractor Pandemic Plan 29

C.9 Reserved 29

C.10 Service Calls 29

C.11 Communication 30

C.11.1 Communication Plan 30

C.11.2 Meeting Requirements 31

C.11.3 Joint Service Inspections 31

C.12 Quality Control Plan (QCP) 31

C.13 Cleaning Schedule 32

C.14 Staffing Plan 33

C.15 Above Standard Services 34

C.15.1 Carpet Extraction (Private Areas) 34

C.15.2 Interior Window Washing 34

C.15.3 Exterior Window Washing 34

C.15.4 Reserved 34

C.15.5 Reserved 34

C.15.6 Government Furnished Trees and Plants 34

C.15.7 Reserved 34

C.15.8 Reserved 34

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C.15.9 High Cleaning 34

C.15.10 Reserved 34

C.15.11 Holding Cell Interiors 34

C.15.12 Cleaning/Polishing of Exterior Brass 35

C.15.13 Reserved 35

C.15.14 Disinfecting of Frequently Touched Surfaces 35

C.15.15 Disinfecting in Response To a Confirmed Case of COVID-19 35

C.15.16 Disinfecting In Response To Pandemic or Other Incidences: RESERVED

D. Packaging and Marking 38

E. Inspection and Acceptance 39

F. Deliveries or Performance 40

G. Contract Administration Data 41

H. Special Contract Requirements 42

H.1 Contractor Responsibilities 42

H.1.1 Standards of Conduct 42

H.1.2 Supervisors 42

H.1.3 Training 42

H.1.3.1 Supervisor Training 42

H.1.3.2 Asbestos Awareness Training 42

H.1.4 Uniforms 42

H.1.5 Key Control 43

H.1.6 Qualifications of Personnel 43

H.1.7 Protection and Damage 43

H.1.8 Miscellaneous Requirements 44

H.2 Strike Contingency Plan (SCP) 44

H.3 Occupant Emergency Plan (OEP) 44

H.4 Provided by The Government (Not Identified Elsewhere in the Specification) 44

H.5 Security Requirements and Personal Identity Verification Procedures (Non- Classified Contract) 46

H.5.1 Fitness Determinations 47

H.5.2 Compliance with Security Requirements 48

H.5.3 Identification Responsibility 48

H.6 Identification Credential 48

H.7 Escort Requirements 49

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H.8 Removal from Contract Work 49

H.9 Safeguarding and Dissemination of Controlled Unclassified Information 50

H.10 Prohibited Telecommunications Equipment 52

H.11 Recording Presence 53

H.12 Government Forms 53

H.13 Other Contractors 53

H.14 Ordinances, Taxes, Permits and Licenses 53

H.15 Discrepancy in the Specifications 53

H.16 Federal Requirements 53

H.17 Space Change Methodology 53

I. Contract Clauses 56

J. List of Attachments (List of documents, exhibits and other attachments) 56

EXHIBIT J1: Building Information Sheet 57

EXHIBIT J2: Quality Assurance Surveillance Program 59

EXHIBIT J3: Contractor Submittals/Deliverables Chart 64

EXHIBIT J4: Solid Waste and Recycling Report 66

EXHIBIT J5: Solid Waste Audits 67

EXHIBIT J6: Exposure Control Plan (ECP) Example 68

EXHIBIT J7: Definitions 71

EXHIBIT J8: Wage Determination Rate Table 74

K. Representations, Certifications, and Other Statements of Bidders/Offerors 75

L. Instructions, Conditions, and Notice to Bidders/Offeror 75

M. Evaluation Factors for Award 75

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A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS:

TO BE FILLED OUT BY THE CONTRACTING OFFICER

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B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES:

NOTE TO CONTRACTING: Contracting Officer/Specialist shall attach the Excel “Custodial Offer Sheet Templates” as a separate document with the solicitation package for the Contractor(s) to complete.

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C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for custodial services within the Transportation and Security Agency (TSA) spaces of Hawaii and Pago Pago Airport Facilities. This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor). The contract consists of two major functional areas: Standard and Above Standard services. All, or part of, the successful offeror’s Proposal Package may be incorporated into the contract.

The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2020 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

⮚ Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the Contracting Officer (CO) or their designee.

⮚ Maximize the use of goods, products and materials that are produced in the United States.

Telecom equipment must be in compliance with the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

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⮚ Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, permits or ordinances.

⮚ Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

⮚ Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

⮚ Implement an effective Quality Control Plan (QCP).

⮚ Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

⮚ Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed.

⮚ Reduce the environmental impacts of work performed under this contract by using environmentally sound practices, processes, and products.

⮚ Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website (www.issa.com).

⮚ Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

⮚ Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

C.1.2 Cleaning Hours Cleaning shall take place between the operating hours of each respective airport. The operating hours for each airport are provide in Exhibit J1. The hours shall not be changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours, stated on the Building Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive, they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Nighttime cleaning is also authorized.

C.1.3 Sustainable Cleaning The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, optimize indoor air quality, and meet the sustainable product requirements in Section C.2.1 of this specification. Examples of sustainable cleaning practices include:

http://www.astm.org/ http://www.issa.com/

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➢ Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

➢ After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

➢ Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

➢ Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.]

➢ Notifying the CO or designee of any observed water leaks.

➢ When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

➢ Employing practices that reduce dependency on non-renewable sources of energy.

C.2 PRODUCT REQUIREMENTS

When a disinfectant product is used, it must be an Environmental Protection Agency (EPA)-registered product or another product containing the same active ingredient(s) at the same or greater concentration and, to the maximum extent practicable, be EPA Design for the Environment (DfE)-certified. A list of disinfectants that are both EPA-registered and DfE-certified is at https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants. The Contractor must use the disinfectants in accordance with directions provided by the manufacturers. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the manufacturer when cleaning. The Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Requirements Cleaners and hand soaps provided by the Contractor under this contract must be USDA BioPreferred® certified. In addition, they must be certified to one of the following ecolabels in order to ensure they contain no intentionally-added per- and polyfluoroalkyl substances (PFAS):

● EPA Safer Choice

● Green Seal® GS-37

● Green Seal® GS-41

● Green Seal® GS-53

Bathroom tissue and paper towels must meet EPA’s Comprehensive Procurement Guideline’s (CPG’s) minimum post-consumer recycled content percentage (20% for bathroom tissue and 40% for paper towels) or be Green Seal® or ECOLOGO® certified.

As noted in FAR clause 52.208-9, the contractor must use Ability One (“Skilcraft”) consumables purchased from Ability One Suppliers unless the Contractor has notified the CO and the CO has obtained an exception. If the Contractor cannot acquire a product meeting the sustainability requirements listed above from any source competitively within a reasonable time frame, meeting https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.acquisition.gov/far/52.208-9 https://www.abilityonecatalog.com/cleaning-janitorial-supplies/category/aoc_cat03 https://www.abilityone.gov/distributors/independent.html

[12] reasonable performance standards, or at a reasonable price, the Contractor shall provide the CO or COR with a short written justification for a proposed exemption.

C.2.2 Proof of Compliance

15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements.

Contractors may show proof of compliance by providing an ecolabel compliance certificate, a screenshot of a product description showing compliance, or other method deemed acceptable by the Government.

C.2.3 Sustainable Cleaning Plan The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building- specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems;

personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within 15 calendar days before the start of the contract.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/. (b) Cleaner products that require dilution are used whenever possible as compared to ready-to-use products. Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.4 Hazard Communication Plan The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29 C.F.R. § 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

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The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

C.3 Standard Services

C.3.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

➢ Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices. The Contractor shall have a copy of the NIBS Guidance Manual.

Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS

BE USED ON ACBM FLOORING.

➢ ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

➢ Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

➢ Granite, Marble and Terrazzo Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

➢ Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

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➢ Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

➢ Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

➢ Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

➢ Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required. Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning: A spot is defined as approximately 12” X 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval Program.’

C.3.1.3 Floor Mats and Runners The Contractor shall furnish all mats and runners. The CO or their designee shall approve all mats and runners including mat size, type, and placement.

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, main and secondary corridors at all times. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of spots, soiled traffic patterns, gum, and crusted materials. They shall be cleaned in accordance with the manufacturer's instructions. Any Government provided mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’ When the procurement of new mats and runners is necessary, the Contractor shall adhere to ABAAS requirements.

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The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather, mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, and Lactation Rooms All areas shall be cleaned in accordance with the applicable standard service requirements outlined in Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants that are effective against COVID-19 (EPA registered). Examples include, but are not limited to: washbasins, urinals, modesty panels, toilets, shower stalls, and water faucets. Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt.

Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually. Locker exterior surfaces shall be free of dust and streaks.

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units.

The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Holding Cells: Routine cleaning of holding cells is a standard service. Holding cell interiors shall include floors, walls, fixtures and surfaces. Cleaning frequencies requested by a tenant that are above the routine standard shall be completed on a reimbursable basis and be approved by the CO or their designee. See section C.15.11 Holding Cell Interiors for above standard holding cell cleaning.

Dispensers: The Contractor shall provide dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

Receptacles: The Contractor shall provide receptacles. The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkin and waste

[16] receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures All fixtures (Including, but are not limited to handrails, grills, door knobs, access control panels, light switches, light fixtures, etc.) shall be cleaned and sanitized. All fixtures shall maintain a high level of luster and have no dirt, mold, mildew, streaks, or encrustation.

Drinking Fountains/ Bottle Filling Stations: All fountains and bottle filling stations shall be cleaned, sanitized, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces Horizontal Surfaces: All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, or smudges (including, but are not limited to countertops, tabletops, etc).

Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including, but are not limited to corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door handles, door frames, push plates, kick plates, access control panels, light switches, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 10 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

C.3.1.7 Reserved

C.3.1.8 Walls All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

C.3.1.9 Trash and Wastebaskets All trash and recycling (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash and recycling containers shall be emptied, kept clean, and odor-free. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

C.3.1.10 Reserved

C.3.1.11 Interior Window Washing The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. Windows shall be

[17] cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee.

Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State, and local regulations.

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.3.1.13 Reserved

C.3.1.14 Reserved

C.3.1.15 Policing Inside Areas All building areas shall be free of papers, trash, and other discarded materials.

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) Plants shall be wiped to remove dust. Contractor shall properly hydrate plants, remove dead leaves, and properly fertilize, prune, and treat for infestation. Any dead or withered plants, due to the Contractor’s neglect, shall be replaced by the Contractor at no additional expense to the Government. Plants that are the personal property of tenants are excluded.

C.3.1.17 Reserved

C.3.1.18 Reserved

C.3.2 Exterior Services

The Contractor shall provide exterior standard services for the work items listed below.

C.3.2.1 Exterior Plate Glass All exterior glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be cleaned, free of dirt, streaks, and shall not be cloudy.

C.3.2.2 Exterior Window Washing Both sides of the glass shall be cleaned and free of dirt, streaks, hard water stains, and shall not be cloudy.

Windows shall be cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis. Interior and exterior window washing shall be coordinated with the CO or their designee to maximize cost effective operations. In the event there is blast protection film the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. Window washing shall be in accordance with OSHA regulations 29 C.F.R. §

1910.30 Fall Hazard and Equipment Hazard Training, 29 C.F.R. § 1910.140 Personal Fall Protection Systems, 29 C.F.R. § 1910.66 Powered platforms for building maintenance, 29 C.F.R. § 1910.27 for

[18] scaffolds and rope descent systems, and applicable State and local regulations. An annual deduction to the contract shall be made if the Contractor does not clean any exterior windows for any reason.

The Contractor shall submit to the CO or their designee a written Window Washing Safety Plan 10 calendar days prior to performing these services.

C.3.2.3 Canopies All canopies and anything affixed to or included in the surfaces of canopies shall be cleaned and free of all dirt, dust, cobwebs, bird excrement, trash, and debris.

C.3.2.4 Hard Surface Areas All areas (sidewalks, brick areas, around light poles, hard surfaces, parking lots, surface parking, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc.) shall be cleaned and be free of dirt, debris, gum, litter, weeds, oil, or grease. No residual dirt shall remain after the removal of the debris. Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.3.2.5 Ash Receptacles and Trash Containers All solid waste shall be collected and removed to a location designated by the CO or their designee. Trash containers and ash receptacles shall be emptied, kept clean and odor-free. The Contractor shall remove ash and cigarette butts, and materials. Where required, sand in ash receptacles shall be replenished.

Plastic liners for all trash containers shall not be torn, worn, or contain residue.

C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.)

Surfaces shall be cleaned, disinfected, and free of dirt, dust, residue, streaks, spots or discoloration.

Vending machines (food, drink or atm) that are located inside of the vendor’s store operation is the responsibility of the vendor to wipe down frequently touched surfaces such as touchpads, buttons, and knobs. Contact time should be consistent with the manufacturer’s recommendations. Spill residue and clean-up materials used shall be disposed of properly.

C.3.2.7 Graffiti Removal In coordination with the CO or their designee, remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents). Graffiti that cannot be removed with such methods may require additional resources and coordination with the CO or their designee. In cases involving historical preservation, all cleaning methods shall be coordinated with the CO or designee and the Regional Historic Building Preservation Officer. Graffiti removal that requires a subcontractor is an above standard service and requires prior CO approval.

C.3.2.8 Excrement Removal (Human, Bird and Animal) Cleaning: All steps, stairs, entrances, sidewalks, arcades, landings, and balconies shall be cleaned of excrement only by staff fully trained in Center of Disease Control & Prevention (CDC) precaution protocols and in accordance with the approved exposure control plan (ECP) detailed in Section C.7. Contractor staff shall use the appropriate protective measures and wear personal protective equipment as required by CDC and the ECP when cleaning areas contaminated by excrement. Knowledge of safety requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor

[19] shall fully train all employees designated to perform these services in accordance with Occupational Safety and Health Administration (OSHA) standards and OSHA approved Federal, State, and local regulations.

C.3.2.9 Policing Outside Areas Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc. shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

Unimproved Grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded materials.

C.3.3 Reserved

C.4 Reserved

The Contractor shall perform grounds maintenance standard services for the work items listed below.

C.4.17 Integrated Pest Management Plan (IPM) The Contractor shall utilize the Integrated Pest Management Plan for controlling pests and diseases to ensure that the landscapes, trees, and shrubs are free of disease and pest infestation. The IPM is discussed in detail in Section C.6.

C.5 Solid Waste Management

C.5.1 Solid Waste Management Program A solid waste management program, which is a standard service, includes the collection and disposal of non-hazardous solid waste (trash), segregated recyclables, and segregated compostable organic waste (where applicable). The Contractor shall deliver a waste management program that complies with federal, state, and local solid waste and recycling mandates and aims to achieve a minimum fifty percent (by weight) waste diversion rate. Recycling, composting, and other alternatives to landfills and incineration are the preferred methods for disposal of solid waste. To support the operation of a High Performance Sustainable Building, the Contractor shall implement waste management practices that encourage reuse and recycling consistent with the Guiding Principles for Sustainable Federal Buildings. The Government may at its discretion perform solid waste audits and share results with the Contractor. Based on these reports, the Contractor shall partner with the Government to implement solid waste audit recommendations and best practices.

C.5.1.1 Excluded Waste Types Unless specifically contracted to collect or recycle items or material identified by the EPA and State and local regulatory agencies as hazardous waste, materials, or Universal Waste, the Contractor shall not collect these items. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, portable computers, and emergency lighting). In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers. The

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Contractor shall notify the CO or their designee of any prohibited or unauthorized items observed in the trash receptacles.

C.5.1.2 Solid Waste Audits At the beginning of a base year contract, the Contractor shall perform a solid waste audit of the building. A waste audit is required to determine the profile (amount and composition) of the solid waste stream; identify efficient methods for the collection, storage, and transfer of wastes for disposal, recycling, and composting;

determine the right service level for solid waste collection and removal to minimize waste shipments; and obtain a more accurate picture of GSA’s solid waste generation levels in order to achieve or maintain a minimum fifty percent waste diversion rate. The Contractor shall submit the audit findings to the CO or their designee for review. Based on the findings, the Contractor shall partner with the Government to set up a solid waste management program that is cost-effective and will maximize the amount of waste diverted to recyclers and away from landfills and incinerators. Contractor will develop a written report and analysis of the conclusions drawn from this audit, including recommendations for improving the economy and efficiency of waste collection, storage, transfer, and disposal (including recycling and composting). The audit shall be completed, and a Report provided to GSA within 60 calendar days of completion of the audit, unless additional time is authorized by the CO or their designee.

The Government may at its discretion perform solid waste audits and share results with the Contractor.

Based on these reports, the Contractor shall partner with the Government to implement best practices and solid waste audit recommendations.

C.5.1.3 Solid Waste Removal and Disposal A separate Government contracted trash removal company shall haul all solid waste and non-recyclable trash from the premises to an approved solid waste disposal facility. The custodial Contractor shall collect and transport all solid waste/ trash and debris to designated locations on the loading dock or other designated holding areas for removal from the premises. Holding areas for solid waste accumulation will be identified by the CO or their designee. All such materials shall be emptied into the appropriate containers with no overflow of these materials in the area around the container. The overflow of materials from containers and dumpsters shall be picked up by the custodial Contractor from the ground and floor area of the waste removal equipment. The custodial Contractor shall immediately report to the CO or their designee pest infestations and any spillage of hydraulic fluids or oil at the collection site. Areas for solid waste disposal will be identified by the CO or their designee. If trash compactors are used at the building, the custodial Contractor shall operate the compactor. The Government CO or their designee shall coordinate with the trash removal Contractor to provide training to appropriate custodial Contractor personnel in the safe and proper operation of the compactor.

C.5.1.4 - Reserved C.5.1.5 - Reserved

C.5.1.6 Recycling It is the intent of the Government to keep the maximum amount of materials from the landfills through aggressive recycling and composting. To the extent practicable, both the Government and Contractors shall pursue Government and Contractor revenue sharing opportunities. For example, proceeds received from the sale of recycling material(s) shall be used to lower the cost of trash removal and/or recycling at the location.

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C.5.1.7 Extent of Work The overflow of materials from containers and dumpsters shall be picked up from the ground and floor area used to collect and consolidate the materials. The Contractor shall remove all hydraulic fluid and/or oil spillage caused either by the collection vehicles or released from containers at the designated centralized collection site (loading dock, etc.). Sorbent use for cleanup shall contain post-consumer recycled content minimum as required. The minimum depends on the type of sorbent used: see the EPA/CPG website for details. Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory requirements.

There must be a contract with a recycling company to remove recyclables from the premises. To the extent practicable, the Government will pursue Government and Contractor revenue sharing opportunities. The Government will be responsible for all fees associated with recycling.

The Contractor shall:

⮚ Remove all recyclable materials to a storage area designated by the CO or their designee.

Recyclable materials may be found in Central recycling bins and containers (located in common areas such as hallways, break rooms, conference rooms, snack bars, cafeterias, restrooms, outside areas, etc.) and Desk side recycling bins and containers.

⮚ Place recycled materials in containers, dumpsters, or compactors provided by the recycler. The Contractor shall monitor containers, dumpsters, and compactors to prevent littering in the holding area. No trash shall accumulate in the holding area.

⮚ Bale corrugated materials, if a baler is available.

⮚ Ensure that all custodial staff involved in the recycling program shall fully understand the recycling procedures and requirements.

C.5.1.8 Recyclable Materials Disposition The Contractor shall ensure that all recyclable materials are recycled and not placed in landfills and incinerators. The CO or their designee may direct the Contractor to participate in joint efforts with State, city, and local governments regarding recycling.

C.5.1.9 Recyclables Collection and Pickups: The Contractor shall provide all labor, supplies, materials, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee. The Contractor shall ensure that recyclables are collected and placed in the designated holding areas on a schedule that will maximize the quantity of materials removed from the premises as scheduled. Additional collections of recyclable materials may be required on an irregular basis and will be coordinated with the CO or their designee.

C.5.1.10 Pick-ups on Call Additional or special pickups of recyclables may be required on an irregular basis. Pickups shall be accomplished within 24 hours of notification by the CO or their designee. Payment for these pickups shall be based on a price per pickup.

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C.5.1.11 Recycling Containers Individual Deskside and Central Collection Containers: The Contractor shall provide the collection containers.

Central Collection Containers: Container(s) shall be placed in the areas designated by the CO or their designee, where trash is collected. Government approved container(s) shall be placed on each floor to receive the collection of recyclable materials. Full containers with recyclables are to be transported by the Contractor to the dock or designated area for pickup by the recycling Contractor.

Recycling Collection Containers: The Contractor shall provide the necessary Government approved collection containers/bins and other equipment for use throughout the building for the collection of recyclable materials. These are the mobile type containers/bins and other equipment that the Contractor shall use to collect recyclables from deskside and/or central recycling containers. These containers shall be in sufficient quantities for the collection of recyclable material prior to removal to the designated holding area.

Storage Containers: The Contractor shall provide the necessary storage containers and other equipment, such as compactors, dumpsters, etc. for use in designated holding areas. Containers shall be in sufficient quantities for the collection and storage of recyclable materials in the holding area prior to removal from the premises by the recycling Contractor.

Containers and Equipment Responsibility: The Contractor shall be responsible for the removal of recyclables from the collection containers and moving them to the holding area throughout the contract period. The containers, excluding those used to collect paper, shall be labeled, lined and free of residue and any plastic liners shall not be torn, worn or contain residue. Containers shall be kept free from holes, vermin, or foreign matter that might cause injury or stain clothing or furniture, and the containers must not emit unpleasant odors.