DRAFT_Attachment 2_CPI PWS.pdf

PERFORMANCE WORK STATEMENT

(PWS) FOR

Continuous Process Improvement Services

1.0 General:

1.1 Scope: The general scope of the requirement is to provide professional Continuous Process Improvement (CPI) Master Black Belts support to drive performance improvement to enhance and sustain business operations within the Temple Army National Guard Readiness Center (TARC) and the 54 States and Territory. These services include providing analytical, operational and technical assistance to included facilitation and mentorship support to agency personnel to sustain a CPI culture.

Background: The Business Transformation Office (BTO) is responsible for providing oversight of Enterprise Business Operations for the Army National Guard. BTO ensures the mission and goals of the organization are achieved through strategic and performance planning, measurement, and analysis. BTO actively engages in activities to promote government efficiency and effectiveness, drive innovation, and ensure optimized performance. BTO provides analytical skills to ensure TARC and the 54 State and Territory organizations invest in the right mix of business capabilities that will automate processes as needed and promote real-time decisions based on intelligence from data insights. BTO promotes a data driven culture using analytics, statistics, and technology to inform risk, resource, performance and governance processes. BTO support an environment that fosters employee development and intellectual curiosity and seek opportunities to transfer skills and knowledge to internal and external stakeholders. Contractor support will assist with identifying innovative, effective ways to problem solve complex business issues, transform and improve business processes, and increase efficiency and effectiveness as well as reliability in processes and policies, resulting in cost savings or reduction of duplication

Objective: The overarching objective of this requirement is to support the Business Transformation Office through the application of proven business principles, workload performance systems and performance management systems within the scope of the Director’s Title 10 duties for Business Management of the Army National Guard. Services include extensive analyses, evaluations, and performance assessments of Army structures, policies, and business improvement techniques. The contractor shall provide analytical services to facilitate continuous process improvement within the Army National Guard in accordance with Army Regulation (AR) 5-1.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years with a potential extension not to exceed six months in accordance with the FAR 52.217-8, Option to extend services.

1.4 General Information:

DRAFT

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures due out in Technical Exhibit 1, Performance Requirements Summary (PRS). After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor will not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide services during the core operating hours of 0730-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The services shall be provided on-site at the TARC Business Transformation Office (BTO).The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework will be at no additional cost to the Government.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of a Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD (I)) approved investigative service provider. The issuance of a CAC will be based on four criteria:

(a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System

(TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) for at Attachment (TBD), at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer” (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor’s FSO or contactor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: Ms.

LaVonne Curtis, Aretha.l.curtis.civ@mail.mil.

2. The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

DRAFT

mailto:Aretha.l.curtis.civ@mail.mil http://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/)

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual’s contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR,

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 RESERVED

1.4.5.3 COMSEC/IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all http://www.us.army.mil/ employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.3.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5. Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training; Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training:

All contractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract http://jko.jten.mil/courses/atl1/launch.html performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter (https://ia.signal.army.mil/DoDIAA/).

1.4.5.9 iWATCH Training. The contractor with an area of performance within an Army- controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.5.10 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.5.11 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure/Plan and provide it to the COR within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the government’s critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1.

Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.12 Classified Information. The contractor shall comply with FAR Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

1.4.5.13 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive http://cdsetrain.dtic.mil/opsec/ annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2, Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained and date of training with the Monthly Progress Report.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required security clearances, licenses and vetted certifications used in the performance of this contract, to include Master Black Belt (MBB) certification. NOTE: The Government does not provide training to contractors. The contractor must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.

Senior Master Black Belt (Enterprise): Shall have the experience in facilitating workshops crossing multiple organizations and functional boundaries; shall have seasoned facilitator skills with Business Process Reengineering knowledge and skills, but also experience managing team dynamics and conflict resolution (within amongst ARNG and the Components); shall have Senior Level Process Improvement/Change Management experience with ability to change course to accommodate team “discoveries” in process workshops and keep team on task; shall have experience leading teams in PROCESS-BASED root cause analyses to identify opportunities for increased efficiency and effectiveness for ARNG senior management.

Master Black Belt (Journeyman): Shall have experience in Business Process Management discipline including building the business process management business case and vision;

aligning processes with business strategy, discovering and modeling business processes, articulating the impact and value of Business Process Management; building and adapting process architecture and its connections to enterprise reference architecture; and facilitating teams – using a structured approach to derive solutions to complex opportunities.

Black Belt (Junior): Shall have the experience in leading Kaizens in a fast-paced environment;

facilitating groups through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis and project planning.

1.4.7.1 The contractor shall possess significant experience with at least one of, and a working understanding of the remaining Department of the Army Business Mission Areas including Human Resource Management, Financial Management, Acquisition, Installation Management, and Logistics.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor shall attend post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. Meeting will be held at government location in Arlington, VA. At a minimum, the contractor Program Manager (PM) shall be present in person for this meeting. The purpose of this meeting is to achieve a clear and mutual understanding of all task requirements and identify and resolve any potential problems. This meeting will not alter the final agreement arrived at in any negotiations leading to contract award. The contractor shall provide minutes documenting post award conference to the COR within five calendar days after the meeting. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Contractor personnel shall be required to obtain and wear security badges and adhere to the security requirements of the host installation.

All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel. The contractor shall travel to various CONUS/OCONUS locations during the performance of this contract to provide performance improvement and performance management services, business intelligence and analytic tools, and in support of meetings, training, presentations or briefings with States and Territories impacted by business, functional, product and process requirements to attend meetings. This travel includes the conducting of eight (8) LSS Belt course. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Travel location and actual dates will be provided to the contractor within 15 days of the scheduled event.

1.4.12.1 The contractor shall be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the Government. The contractor shall be reimbursed the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.13 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart

9.5. The contractor shall notify the KO and COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase-In/Phase-Out Periods: Transition and hand-off from the previous contract to the contract supported by this PWS is provided by BTO full-time government employee operations staff. On-boarding contract personnel will receive status briefing on all CPI work in-progress immediately following TARC facility in-processing. Following status briefing, operations staff will confirm contract personnel have access to all required information and knowledge management systems. This period should not exceed five (5) business days.

2.0 Definitions and Acronyms:

2.1 Definitions

AD HOC ANALYSIS. Business intelligence process designed to answer a single, specific business question. The product of ad hoc analysis is typically a statistical model, analytic report, or other type of data summary.

ACTION ITEM. A formally assigned requirement to accomplish something within an assigned timeframe. Very often action-item tracking numbers are used to assure accountability

ACTION PLAN. A time-phased schedule for executing Events, Projects and Do-Its that transitions a process from the current state to the desired future state.

ALIGNMENT. The disciplined agreement within an organization between top level strategic plans, goals, and objectives with all subordinate levels’ plans, goals, and actions.

ARNG CPI. A strategic approach for improving reliability (of outputs and products), cycle time (shorter process times), cost (less resource consumption), quality, and productivity through the use of contemporary continuous improvement tools and methodologies.

AS IS. Condition it presently exists.

BALANCED SCORECARD. A strategic Management system used to drive performance and accountability throughout the organization. The scorecard balances traditional performance measures with more forward-looking indicators in four key dimensions: financial, integration/operational excellence, employees, and customers

BASELINE MEASURE. A statistic or numerical value for the current performance level of a process or function. A baseline needs to be taken before improvement activities are begun to accurately reflect the rate of improvement or new level of attainment of the performance being measured. A projection of the estimated receipts, outlays, and deficit or surplus that would result from continuing current law or current practices through the period covered.

BENCHMARKS. A qualitative and/or quantitative performance measure of an activity or activities enacted at one or more enterprises that are considered best in class. A benchmark helps ARNG organizations set goals in the strategic or tactical phase of an implementation. Processes and results that represent best practices and performance for similar activities, inside or outside an organization’s profession. Organization’s engage in benchmarking as an approach to understand the current dimensions of world-class performance and to achieve discontinuous (non-incremental) or breakthrough improvement.

BENEFITS REALIZATION PLAN. A document outlining the activities necessary for achieving the planned benefits. It identifies a timeline and the tools necessary to ensure the benefits are fully realized over time. It defines: Benefits and associated assumptions and how each benefit will be achieved.

BLACK BELT (BB). A process improvement practitioner who typically receives 100-160 hours (+ GB) of training with an advanced emphasis on lean, six sigma, or theory of constraints methods. As a precondition usually GB certified. Primary focus is on projects that have potential for enterprise application.

BUSINESS CASE. A written document describing why an organization is planning to implement a process improvement initiative, to include a goal and objectives that are specific and measurable based on cost, performance, or schedule.

BUSINESS ENTERPRISE ARCHITECTURE (BEA). The BEA is the enterprise architecture for the DOD BMA and reflects DOD business transformation priorities; the business capabilities required to support those priorities; and the combinations of enterprise systems and initiatives that enable those capabilities. It also supports use of this information within an end-to-end (E2E) framework. The purpose of the BEA is to provide a blueprint for DOD business transformation that helps ensure the right capabilities, resources, and material are rapidly delivered to the force.

BUSINESS INTELLIGENCE (BI). Set of processes, architectures, and technologies that convert raw data into meaningful information that drives profitable business actions. It is a suite of software and services to transform data into actionable intelligence and knowledge.

BUSINESS MISSION AREA. The business arm of the Army Mission Area framework.

Working in coordination with the defense intelligence, warfighting, and enterprise information environment mission areas, the BMA guides, governs, and manage all business operational activities and associated business system portfolios within the Army. It is organized along five primary domains (acquisition, financial management and comptroller, human resource management, installation, energy and environment, and logistics) that encompass DOD validated business operational activities. It ensures that the right capabilities, organization, resources, and material are reliably delivered to the operating force.

BUSINESS OPERATIONAL ARCHITECTURE. Within the BEA, defines the processes, operational activities, data objects, business rules, and information exchanges that describe and govern a business or enterprise.

BUSINESS REFERNCE MODEL. Business reference Model (BRM) is a reference model, concentrating on the functional and organizational aspects of the core business of an enterprise, service organization, or government agency.

BUSINESS VALUE. Not identified by the customer, but required to satisfy some other need (e.g. policy, law or regulation, operational security).

CAPABILITY MATURITY MATRIX. A framework for assessing organizational capability in terms of various characteristics (e.g. lean practices). Level 1 normally represents rudimentary capability and level 5 represents world-class industry leader capability.

CHAMPION. Owns the process and resources linked to the problem.

CHANGE AGENT. Natural leader who actively supports the transformation to CPI. The person in an organization that can effect change. This is the person who leads/directs that organization on goals and expectations and holds lower levels of management accountable for accomplishment of those expectations.

COACH. An experienced CPI BB or MBB practitioner who serves as a counselor or guide. A coach does not do the work; rather they help practitioners through the process. A coach insures that practitioners are “doing things correctly” and to an expected ARNG Body of Knowledge standard.

CONTINUOUS IMPROVEMENT. The ongoing improvement of products, programs, services, or processes by small increments or major breakthroughs, including innovation and reengineering.

CONTINUOUS PROCESS IMPROVEMENT (CPI). A comprehensive philosophy of operations that is built around the concept that there are always ways in which a process can be improved to better meet the needs of the customer and that an organization should constantly strive to make those improvements.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

CORRECTIVE ACTION. The action an identified group takes to reverse a downward trend in process metrics.

COST AVOIDANCE. A cost reduction in forecast resource requirements that has already been taken from the future year’s budget baseline, in anticipation of lower cost. This can be calculated by the expense of operating the improved process from the expense that would have been incurred to successfully perform the old process. In other words, actions that avoid having to incur costs on the future. Represent potential increases in costs that are averted through specific preemptive actions.

COST SAVINGS. Measures actions that lower current spending investments or debt levels.

Results in tangible financial benefit for organization.

CPI DEPLOYMENT CYCLE. A multi-step cycle that shows how ARNG views CPI progression and management. The cycle begins with strategic planning and culminates in CPI project implementation. It is an iterative cycle that builds upon achieved results.

CPI MATURITY. The degree of process improvement across a defined set of process areas where management goals have been set and metrics for measuring attainment of the goals are in place. The reliability of repeatability of CPI application

CPI TASK. Unchartered tasks or activity that leverages CPI tools, typically just-do-it type activities.

CULTURE CHANGE. A major shift in attitudes, norms, sentiments, beliefs, values, operating procedures, and behavior of a group or organization.

CURRENT STATE. Part of the Value Stream Analysis, this depicts the current or “as is” process – how it actually works in terms of operations, materiel, and information flow.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

DIGITAL DEXTERITY – the customer’s ability and desire to use existing and emerging technology to drive better business outcomes.

DIRECTOR ENTERPRISE PROJECTS (aka Director Endorsed). Director interest level projects or for which the Director is Champion.

EFFECTIVE. How well a process or a measure addresses its intended purpose. Determining effectiveness requires (1) evaluating how well the process is aligned with the organization’s needs and how well it is deployed, or (2) evaluating the outcome of the measure. When evaluating the effectiveness of a process described in an application, examiners determine whether the process is likely to do what the Criteria require.

EFFICIENCY. Maximizing outputs such as the volume of services provided, minimizing inputs such as the amount of resources or capital required to produce those services and maintaining or improving quality. Can be measured by how much it costs to deliver a program compared to previous years or compared to peers, or the relative outcomes that governments obtain from a certain level of expenditure.

ENTERPRISE ARCHITECTURE. A strategic information asset base, which defines the mission; the information necessary to perform the mission; the technologies necessary to perform the mission; and the transitional processes for implementing new technologies in response to changing mission needs; and includes a baseline architecture; a target architecture; and a sequencing plan. The process by which organizations standardize and organize IT infrastructure to align with business goals. The people, processes, information and technology of the enterprise, and their relationships to one another and to the external environment.

ENTERPRISE PROJECTS. Those projects focused on cross ARNG organizational levels, or have external visibility. Championed by an ARNG Sr. Leader and tracked by BTO governance.

ENTERPRISE VALUE STREAM MAPPING (EVSMA) OR ENTERPRISE ANALYSIS AND

ACTION PLANNING (EA&AP). A powerful tool for analyzing material and information flow throughout and between organizations in order to identify and plan improvements. EVSMA (EA&AP) use simple diagrams to depict a current process and provide clarity to support improvements in lead time and inventory reductions. Organization use these tools to identify and plan kaizen/related events for improved effectiveness. Use also encourages participants from all parts of the organization to gain an understanding of the current material and information flow.

EVENT. A short-term, high intensity effort to address a specific problem (see also Rapid Improvement Event). The focus is typically a week, though the preparation normally begins several weeks in front and follow-up continues after. Also called other names, including Rapid Improvement Event, Business Process Re-engineering Event, Rapid Improvement Workshop, Kaizen Event, Kaizen Blitz, and Accelerated Improvement Workshop.

FACILITATION. The skill of supervising discussions within a group with the objective of ensuring participants articulate their views and can recognize or appreciate the differing opinions of others.

FACILITATOR. Consultant, advisor, or subject matter expert that leads or drives the pace and direction of a group participation event.

FINANCIAL BENEFITS. Impacts of cost savings, cost avoidance and revenue generation that result in either permanent cost reductions or productivity improvements. A permanent cost reduction is defined as a permanent, real, quantifiable cost reduction tied to a specific budget/funding line item. A permanent cost is typically an elimination or reduction in (1) non-labor costs (i.e. equipment, travel, etc.), contract support services (CSS),or overtime on elimination in whole years and associated civilian positions or military billets known as Cost Savings. Another permanent cost reduction that cannot be removed from an existing Budget because the budget does not contain funding for the item in question (i.e. reduction to unbudgeted overtime) or improvements to equipment maintenance processes which reduce occurrence of catastrophic failure that are not budgeted for.

FUTURE STATE. A vision of the optimum operating environment with new/improved processes in place.

GOVERNANCE. The term “governance” refers to the processes and structures implemented within ARNG to inform, direct, manage, and monitor Agency activities toward the achievement of its objectives.

GREEN BELT (GB). A part-time practitioner who receives 40-60 hours of training with an emphasis on reducing waste in a process. Primary focus is on projects within the practitioner’s area of expertise.

HIGH-LEVEL BRIEFINGS. Preparation and/or relaying information to high-level (General Officer (GO) or Senior Executive Service (SES)) Army, DOD, or Congressional personnel on a specific topic created using existing data. The work entails preparing power point briefings and providing those briefings, either in person or via electronic and/or hard copy means, as required by the individual project

JUST DO IT (JDI). An easily accomplished desired change to the current state.

KEY PERFORMANCE INDICATORS. A set of measures focusing on those aspects of organizational performance that are the most critical for the current and future success of the organization.

MASTER BLACK (MBB). A process improvement practitioner with more advanced training, typically 150 – 180 hours (+BB) and a record of delivering project results. As a precondition BB certified. Primary focus is to coach leaders, BBs, and teams. Facilitates large complex projects which include ARNG, Army or DoD wide initiatives.

MISSION. A concise, unambiguous, and measurable description of the organization’s role in the overall objectives of the Army National Guard as well as the Department of Defense with a clear and explicit connection to the Strategic Planning Guidance (SPG)/Contingency Planning Guidance (CPG). The declaration should also have specific reference to the effective achievement of that mission.

MISSION BENEFITS. Improvements to readiness relating to safety, security, quality of work life, customer satisfaction expressed in terms of appropriate to the effort (e.g. aircraft ready for tasking, increased mean-time between failures, increased security posture, etc.).

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