DRAFT ASP SOW FVAMC.pdf

DRAFT DOCUMENT – 10/26/2022

PERFORMANCE WORK STATEMENT

STERRAD MAINTENANCE CONTRACT

FAYETTEVILLE VA MEDICAL CENTER

FAYETTEVILLE, NC

SCOPE

The contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure planned and corrective maintenance for the following Sterrad equipment:

CONTRACTOR QUALIFICATIONS

The successful offeror shall have an established business, with an office and full-time staff. The staff shall include a fully qualified Field Service Engineer and fully qualified alternate Field

Service Engineer. Past Performance of successful repairs, services, and inspections is mandatory.

“Fully Qualified” is based on successful completion of factory training and experience in the field. Contractor shall ensure the FSE shall have successfully completed a formalized training program and are deemed qualified to perform service on the units.

The FSEs shall be authorized by the Manufacturer to perform the maintenance services. All work shall be performed by fully qualified and competent FSEs. The contractor shall provide copies of all factory certificates for FSEs showing types of equipment and dates of training upon request in writing. When deemed appropriate, the CO and/or COR reserve the right to prohibit contractor personnel from working on VAMC equipment. Contractor shall provide copies of the training certificates upon written request

PARTS

The contractor shall furnish all replacement parts under the terms of this contract. The price of all parts used to perform repair shall be included in the price of this contract as listed in the schedule. The Government will not pay for any parts provided (during either scheduled or unscheduled maintenance), by the contractor during the performance of this contract. New standard parts or refurbished parts that meet OEM standards (manufactured by the

Unit ST100NX ALLCLEAR 1-DR DUO

Serial Number 1047190020

Coverage Full 100NX1-3

Product 77FULLMF

Unit STERRAD NX

Serial Number 33130392

Coverage Full NXEOL

Product 77FULLMF05 maker of the equipment, or equal as determined by the manufacturer) shall be furnished to maintain equipment covered under the contract

SERVICE MANUALS/TOOLS/TEST EQUIPMENT

Fayetteville VAMC will not provide tools, test equipment, service manuals or service diagnostic software to the contractor. The contractor shall obtain, have on file, and make available to its

FSE's all operational and technical documentation (such as operational and service manuals, schematics, and parts list) necessary to meet the performance requirements of this contract. The proposal shall include a reference list of applicable service manuals and their respective locations. Contractor shall provide a list upon written request

Prior to commencement of work on this contract, the contractor shall provide to the VAMC copies of all current calibration certificates for all test equipment to be used by the contractor on VAMC equipment upon request in writing. This certification shall also be provided on a periodic basis when requested by the VAMC.” Test equipment calibration shall be traceable to a national standard.

Contractor shall provide copies of calibration certificates upon written request.

DOCUMENTATION of SERVICES and INSPECTIONS

The documentation shall include detailed descriptions of the repair procedure performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment in accordance with manufacturer specifications. The Field Service Report, FSR, shall contain the following data legibly and in complete detail, additional information as required may be included:

a) Name of contractor

b) Name of FSE who performed services.

c) Contractor service FSR number/log number.

d) Identification of equipment serviced:

• Manufacturer's name, device name, model number & serial number,

• Any other manufacturer's identification numbers.

e) Itemized Description of Service Performed (including, if applicable, costs associated with after normal working hour services) including:

• Labor and Travel,

• Parts (with part numbers),

f) Total Cost to be billed (if applicable - i.e., part(s) not covered, or service rendered after normal hours of coverage).

g) Signatures:

• FSE performing services described.

• Authorized VA Employee who witnessed service described.

The contractor shall immediately, but no later than 4 consecutive hours after discovery, notify the

CO or COR, in writing, of the existence or development of any defects or repairs required.

When the service is completed, the FSE shall document services rendered on a legible FSR(s). The

FSE shall log out with Biomedical Engineering and submit the FSR(s) to the COR. All FSRs shall be submitted to the equipment user for an “acceptance signature”. If the COR is unavailable, a signed, authorized copy of the FSR shall be sent to the contractor after the work can be reviewed (if requested or noted on the FSR).”

PLACE OF PERFORMANCE

Fayetteville VA Medical Center

SPS-Prep-Fayetteville

2300 Ramsey Street

Fayetteville, NC 28301