Draft Army PWS DPM - 1 April 20.docx

PERFORMANCE WORK STATEMENT (PWS)

DPM Inbound, Outbound, Intra-City, Schedule I, II, III

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Packing, Containerization and Drayage of Direct Procurement Method (DPM) Personal Property Shipments. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. DESCRIPTION OF SERVICES/INTRODUCTION: The contractor shall furnish all personnel, equipment, facilities, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary in the performance of the Packing, Containerization and Local Drayage of Direct Procurement Method (DPM) Personal Property Shipments as defined in this Performance Work Statement; except for those items specified as government furnished property and services. Services will be ordered for Department of Defense (DOD) personnel. The contractor shall perform to the standards in this contract.

1.2. BACKGROUND: Contracting for the Packing, Containerization and Drayage of Direct Procurement Method (DPM) Personal Property Shipments is mandated by Defense Transportation Regulation (DTR) 4500.9-R, Part IV, Chapter 404, paragraph G.1. Shipments utilizing the DPM program are coordinated by the Government for each segment of transportation required. Origin and destination DPM contracts acquire the origin pickup and destination delivery services; bill of ladings issued to motor freight carriers, by the origin J/PPSO are utilized to transport the crated shipments from the origin to the destination DPM contractors. Shipments destined for overseas locations are transported to military air or surface ports (AMC/MSC), where they enter the Defense Transportation System (DTS) in which a Transportation Control Movement Document (TCMD) is utilized for transportation between military ports.

1.3. OBJECTIVES: Direct procurement method personal property shipments for military service members and/or their dependents that are 1) of high quality, 2) timely.

1.4. SCOPE: Work to be performed will be those services identified in the Schedule of Services awarded to the contractor as outlined in individual Contract Line Item Numbers. Tasks by type of move are reflected in Exhibit 1, Appendix G, Table 5-1, Task/Type of Move Matrix, showing which tasks normally apply to each type of move. Specific requirements for each task are described in Part 5, Description of Services. If specific instructions or requirements are not provided, commercial standards of services and best business practices are acceptable.

1.5. PERIOD OF PERFORMANCE: The period of performance (POP) shall be for one (1) Base Year and four (4) 12-month option years.

Base Period: 01 January 2021 – 31 December 2021 Option Period 1: 01 January 2022 – 31 December 2022 Option Period 2: 01 January 2023 – 31 December 2023 Option Period 3: 01 January 2024 – 31 December 2024 Option Period 4: 01 January 2025 – 31 December 2025

1.6. GENERAL INFORMATION

1.6.1. QUALITY CONTROL: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Terms and Conditions – Commercial Items). The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered nonconformance’s; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation. The QCP is to be delivered within 15 days after contract award. After acceptance of the contractor’s quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC plan.

1.6.2. QUALITY ASSURANCE: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non-conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the Performance Requirements Summary (PRS), the Government may reject the nonconforming service(s) and document the contractor’s performance record accordingly. The Government may also issue a Contract Discrepancy Report (CDR) in which the contractor shall be required to respond with the development of a corrective action plan (CAP) which identifies the root cause, corrective action (CA) for the root cause, CA for the specific nonconformance, and the date the CAs will be complete. The Government may also reduce the payment to the contractor IAW the PRS, or reduce payment to reflect the value of the services performed, or may perform the services and charge the contractor for any related cost incurred and/or may terminate this contract for cause.

1.6.2.1. NON-CONFORMING SUPPLIES OR SERVICES: When a contractor’s performance does not meet contract requirements and/or approved work schedules and/or timeframes it is considered non-conformance. Nonconformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). The Government may re-inspect work designated for re-performance or late performance.

1.6.2.1.1. LEVEL I (MINOR) NON-CONFORMANCE: is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor non-conformance usually can be corrected on the spot, where no further corrective action (CA) response is necessary, and can be issued by the COR to the contractor either through a verbal or written non-conformance report. Minor nonconforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the Contracting Officer (KO).

1.6.2.1.2. LEVEL II (MAJOR) NON-CONFORMANCE: is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Recurring Minor non-conformances, or a non-responsive contractor, indicating a trend or failure of the contractor’s quality control, can also be classified as a Major non-conformance. Major nonconformance’s shall result in the issuance of a written CDR from the KO to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.6.2.1.3. LEVEL III (CRITICAL) NON-CONFORMANCE: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II CDRs; or is for a non-responsive contractor to a level II CDR. Critical non-conformances shall result in the issuance of a written CDR to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.6.2.1.4. INSPECTION RESULTS: The contractor shall be notified of Government inspection results. The contractor shall acknowledge receipt of the inspection results. The contractor may be notified of inspection results verbally. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made on the basis of the initial inspection.

1.6.3. FEDERAL GOVERNMENT HOLIDAYS: Services will not be ordered on Federal holidays. The contractor can schedule work pertaining to this contract at their discretion and solely for their convenience; however, the Government will not be responsible for increased monetary compensation. Federal holiday’s marked with an asterisk (*) that fall on Saturday, will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday. Annual Federal holidays are as follows:

New Year’s Day (*) 1st day of January (*) Martin Luther King, Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day (*) 4th day of July (*) Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day (*) 11th day of November (*) Thanksgiving Day 4th Thursday of November Christmas Day (*) 25th day of December (*)

1.6.4. HOURS OF OPERATION: The contractor is responsible for conducting business, between 0800 hours (8:00 am) and 1700 hours (5:00 pm), contractor’s local time, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. PLACE OF PERFORMANCE: The contractor shall perform work under this contract in awarded operational areas. Areas of Operation are defined as follows:

Area 1: State of Georgia: Richmond and Columbia counties State of South Carolina: City limits of North Augusta

Area 2: State of Georgia: Burke, Jefferson, Lincoln, and McDuffie counties State of South Carolina: Aiken and Edgefield counties (less the city limits of North Augusta)

Area 3: State of Georgia: Emmanuel, Glascock, Jenkins, Screven, Taliaferro, Warren and Wilkes counties State of South Carolina: Allendale, Barnwell, Hampton, and McCormick counties.

1.6.6. TYPE OF CONTRACT: This will be a Firm-Fixed Price (FFP), Requirements Contract.

1.6.7. ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

1.6.7.1. ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES: All personnel employed by the contractor or any representative of the contractor entering the Government reservation shall conform to all security regulations which may be in effect during the contract period and shall be subject to such checks as may be deemed necessary to assure that no violations occur. No employee will be permitted on the post when such a check reveals that his presence would be detrimental to the security of Fort Gordon or the accomplishment of the work. All truck deliveries into Fort Gordon, Georgia are restricted to Gate 3.

1.6.7.2. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.6.8. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10. SUPERVISION OF CONTRACTOR EMPLOYEES: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.11. VARIANCES, SUBSTITIONS or LATE DELIVERIES.

If the contractor is unable to furnish any service or perform any function on this contract exactly as and on or before the dates specified and described, immediate advice to this effect must be communicated to the Transportation Office. Specifications contained herein must be strictly followed by the contractor, regardless of any prior course of dealing between the Government and the contractor.

1.6.12. The quantities specified in the Schedule are estimates only and are not purchased by this contract. Except as this contract may otherwise provide, if the Government’s requirements do not result in orders in the quantities described as “estimated” or “maximum” in the /schedule, that fact shall not constitute the basis for an equitable price adjustment.

1.6.12.1. Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. Subject to any limitations in the Delivery Order limitations clause or elsewhere in the contract, the contractor shall furnish all supplies or services specified in the Schedule and called for by orders issued in accordance with the ordering clause. The Transportation Office may issue orders requiring delivery to multiple destinations or performance at multiple locations.

1.6.12.2. Except as this contract otherwise provides the Transportation Office shall order from the contractor all services specified in the Schedule that are required to be purchased by the activity specified in the Schedule. 1.6.12.3. The Transportation Office is not required to purchase from the contractor requirements in excess of any limit on total orders under this contract.

1.6.12.4. If the Government urgently requires delivery of any quantity of an item before the earliest date that delivery may be specified under this contract, and if the contractor shall not accept an order providing for the accelerated delivery, the Government may acquire the urgently required goods or services from another source.

1.6.12.5. Orders issued during the effective period of this contract and not completed within that time shall be completed by the contractor within the time specified in the order, and the rights and obligations of the contractor and the Government respecting those orders shall be governed by the terms of this contract to the same extent as if completed during the effective period of this contract.

1.6.13. Supplies or services to be furnished under this contract shall be ordered by the issuance of Delivery Orders for service by Transportation Office representatives designated by the Contracting Officer’s Representative or Transportation Supervisor to place such orders for service. Orders may be placed by telephone or by written service orders; provided, however, that a telephone order will be confirmed within three (3) working days following order acceptance by a written service order. Orders may be issued under this contract from 1June 2016 and shall end 31 December 2021.

1.6.13.1. All delivery orders issued hereunder are subject to the terms and conditions of this contract. This contract shall control in the event of conflict with any Delivery Order.

1.6.13.2. When mailed, a Delivery Order shall be “issued” for purposes of this contract at the time it is deposited in the mail.

1.6.14. Estimated Weights or Quantities Not Guaranteed.

The estimated weights or quantities are not a guarantee of actual weights or quantities, as the Government does not guarantee any particular volume of traffic described in this contract. However, to the extent services are required as described in this contract and in accordance with the terms of this contract, orders for these services will be placed with the contractor.

1.6.15. Contractor shall have adequate storage capacity in the Augusta – Fort Gordon Area 1, Area 2 and Area 3, in order to successfully perform this work.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD): To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the [thirty (30) day] phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS

2.1.1. BLUEBARK. The code word used to designate a personal property shipment of a deceased member/employee.

2.1.2. COMPLETE SERVICE. The rate bid per each item includes all related services, such as long carry, stairs, elevators, and excessive distances, necessary to perform the complete pickup and/or delivery of the personal property shipment.

2.1.3. CONTAINERIZATION. The stuffing or loading of personal property into exterior shipping containers.

2.1.4. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.5. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.6. CONTRACTING OFFICER. A United States military officer or civilian employee who has a valid appointment as a contracting officer under the provisions of the Federal Acquisition Regulation. This individual has the authority to enter into, administer and terminate contracts and make related determinations and findings about such contracts on behalf of the government. Note: The only individual who can legally bind the government.

2.1.7. CONTRACTING OFFICER'S REPRESENTATIVE (COR). A U.S. Government employee appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.8. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.9. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.10. DIRECT PROCUREMENT METHOD (DPM). A type of shipment in which the Government obtains and manages each required segment of shipment services from origin pickup location to destination delivery location. Packing, containerization, local drayage, storage, delivery, unpacking, and related services are obtained from commercial firms under a contractual arrangement or by the use of Government facilities and employees.

2.1.11. DPM CONTROL NUMBER. A locally assigned number issued by the ordering activity when a requirement for services is placed with the contractor. For inbound shipments, the number is normally assigned when the Personal Property Shipping Officer receives the freight bill or written receiving notice from the contractor. For outbound or local drayage shipments, the number is normally assigned at the time the order is placed with the contractor.

2.1.12. DRAYAGE.

a. SCHEDULE I – Drayage included applies in those instances when a shipment requires drayage to an air, water, or other terminal for onward movement after completion of the shipment preparation by the contractor. If it is being moved from a residence or other pickup point to the contractor’s warehouse for onward movement by another freight company, drayage not included applies.

b. SCHEDULE II – Drayage included means delivery of the shipment from destination contractor’s facility or other destination point to the final delivery point as ordered. When shipment or partial removal of items from shipment is performed and prepared for member/employee’s pickup at destination delivery point, drayage not included applies.

2.1.13. EMPLOYEE. A civilian individual employed by the United States Army, Air Force, Coast Guard, Marine Corps, or Navy, regardless of status or grade.

2.1.14. EMPTY WEIGHT A.K.A. TARE. The light (empty) weight of Schedule I/II exterior containers used in the shipment of personal property; Schedule III shipment would include the semi-tractor/trailer without the property included.

2.1.15. GOVERNMENT-OWNED CONTAINERS (GOC). GOCs include all exterior wooden shipping containers purchased by the Government or constructed by the contractor for services under a contract. GOCs include containers meeting the requirements of American Society for Testing and Materials (ASTM) as specified in ASTM D4169-01– Standard Practice for Performance Testing of Shipping Containers and Systems; ASTM D5118/D5118M-95 – Standard Practice for Fabrication of Fiberboard Shipping Boxes; ASTM D6251/D6251M-01 –Standard Specification for Wood-Cleated Panel board Shipping Boxes; and Military Surface Deployment and Distribution Command (SDDC) Pamphlet 55-12. All wooden exterior-shipping containers purchased by the Government in Schedule I services and received by the contractor with Schedule II services are GOCs.

2.1.16. GROSS HUNDREDWEIGHT (GCWT). The actual gross weight divided by 100.

2.1.17. GROSS WEIGHT. The heavy (full) weight of property prepared for shipment to include the exterior containers of Schedule I/II shipments; Schedule III shipments would include the semi-tractor/trailer with the property included.

2.1.18. HOUSEHOLD GOODS. See Joint Travel Regulation (JTR) Appendix A http://www.defensetravel.dod.mil/site/travelreg.cfm; separate definitions exist for military members and civilian employees.

2.1.19. INTERNATIONAL. The movement of household goods or unaccompanied baggage between a point in the Continental United States and a point in an overseas location (OCONUS).

2.1.20. INTERTHEATER. The movement of household goods or unaccompanied baggage between one overseas theater and another overseas theater.

2.1.21. INTRATHEATER. The movement of household goods or unaccompanied baggage within one overseas theater.

2.1.22. ISSUING OFFICER. Only authorized or acting Personal Property Shipping Offices may issue Personal Property Bills of Lading (PPBL/BL). Such authorized persons may be military personnel or civilian employees of the U.S. Government on duty at the issuing office. As stated in 41 CFR 101-41.302-4, accountability for PPBL/BLs used by a contractor-shipper remains with the issuing office. The name and title of the issuing officer and the name and address of the issuing office, rather than those of the contractor-shipper must appear on the PPBL/BL.

2.1.23. ITEM OR ARTICLE. The terms item and article used in this contract are interchangeable. Each shipping piece or package and the contents constitute one item.

2.1.24. MEMBER. A commissioned officer, commissioned warrant officer, warrant officer, and enlisted person, including a retired person, of the Uniformed Services and the United States Coast Guard. (NOTE: “Retired person” includes members of the Fleet Reserve and Fleet Marine Corps Reserve who are in receipt of retainer pay.)

2.1.25. MEMBER/EMPLOYEE. Any person employed in the Government’s uniformed, including U.S. Coast Guard, or civilian service.

2.1.26. METRICS. A statistical measurement of performance.

2.1.27. NET HUNDREDWEIGHT (NCWT). The actual net weight divided by 100.

2.1.28. NET WEIGHT. The difference between the gross (heavy) weight and the tare (light) weight.

2.1.29. ORDERING OFFICER. The contracting officer of a using activity or a Government individual appointed by the contracting officer authorized to order services under the contract.

2.1.30. OUTSIZE AIR CARGO. A single item that exceeds 72 inches in any one dimension.

2.1.31. PACKAGING. The processes and procedures used to protect materiel from deterioration, damage, or both. It includes cleaning, drying, preserving, packing, marking, and unitization.

2.1.32. PACKED BY OWNER (MEMBER/EMPLOYEE). Those articles packed in a container by the owner (Item 0006 and 0007, Schedule I).

2.1.33. PACKING. Assembly of packaged items into a shipping container with necessary blocking, bracing, cushioning, weatherproofing, reinforcement, and marking.

2.1.34. PERSONAL PROPERTY. Household goods, unaccompanied baggage, privately-owned vehicles and mobile homes, as defined in the Joint Travel Regulation (JTR).

2.1.35. PERSONAL PROPERTY SHIPPING OFFICER (PPSO). The individual designated by authority to perform assigned traffic management functions at military installations or activities, regardless of whether or not that is the organizational title of the individual. For the purpose of this contract, the PPSO includes representatives designated to order the services required and to inspect and evaluate those services performed by the contractor for acceptance or rejection.

2.1.36. PHYSICAL SECURITY. Precautionary actions taken that prevent the loss or damage of Government property.

2.1.37. PROFESSIONAL BOOKS, PAPERS, & EQUIPMENT (PBP&E) (A.K.A. PRO OR PRO-GEAR.) Articles of household goods in a member/employee’s possession needed for the performance of official duties at the next or a later destination.

a. PBP&E INCLUDES:

MARS.

b. PBP&E DOES NOT INCLUDE:

c. PBP&E FOR MEMBER’S DEPENDENT SPOUSE. (Not applicable to a civilian employee’s dependent spouse.) PBP&E includes HHG in a member’s spouse’s possession needed for the spouse’s employment or community support activities at the next or later destination. Authorized PBP&E are itemized in Para

2.1.37.1.a, b, and c above.

2.1.38. PROGRESSIVE (PRO) NUMBER. A reference number generated by the motor freight company which is used for shipment tracking and invoicing purposes.

2.1.39. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.40. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.41. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.42. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.43. RESIDENCE. Normally considered to be the home, barracks, or other dwelling of the Member/Employee.

2.1.44. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.45. UNACCOMPANIED BAGGAGE. Personal effects of a traveler needed ICW official travel and immediately upon arrival at the assignment point. That part of a member’s/employees prescribed weight allowance of HHG that:

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement ALSC American Lumber Standards Committee AMC Air Mobility Command ANSI American National Standards Institute AO Area of Operation AR Army Regulation ASTM American Society of Testing and Materials BL Bill of Lading BLOC Bill of Lading Office Code CA Corrective Action CAP Corrective Action Plan CD Contractor Disassembled CDs Compact Disks CDR Contract Discrepancy Report CLIN Contract Line Item Number CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CP Contract Packed CPPSO Consolidated Personal Property Shipping Office CTNS Cartons CU Cube CW Containerized Warehouse CWT Hundredweight DA Department of Army DBO Disassembled by Owner DD Form Department of Defense Form DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DODAAC Department of Defense Activity Address Code DP3 Defense Personal Property Program DPM Direct Procurement Method DPS Defense Personal Property System DTR Defense Transportation Regulations DTS Defense Transportation System DVDs Digital Video Disks E-Mail Electronic Mail FAR Federal Acquisition Regulation FAX Facsimile F/L Foot Locker FRV Full Replacement Value GBL Government Bill of Lading GBLOC Government Bill of Lading Office Code GCWT Gross Hundredweight GOC Government-Owned Container HHG Household Goods HT Heat Treated IAW In Accordance With ICW In Conjunction With ITGBL International through Government Bill of Lading JMIDG Joint Military-Industry Depreciation Guide JPPSO Joint Personal Property Shipping Office JTR Joint Travel Regulation KO Contracting Officer MCO Military Claims Office MFC Motor Freight Carrier MICC Military Installation Contracting Command MPCECA Military Personnel and Civilian Employees Claims Act MSC Military Sealift Command MSL Military Shipping Label NCWT Net Hundredweight NLT Not Later Than NTS Non-Temporary Storage OCIE Organizational Clothing and Individual Equipment OCONUS Outside Continental United States (includes Alaska and Hawaii) PARA Paragraph PBO Packed by Owner PBP&E Professional Books, Papers and Equipment PDS Permanent Duty Station POC Point of Contact POD Port of Debarkation POE Port of Embarkation POF Privately Owned Firearms POV Privately Owned Vehicle PPGBL/BL Personal Property Government Bill of Lading/Bill of Lading PPPO Personal Property Processing Office PPSO Personal Property Shipping Office PRO Pro-Gear (Professional Books, Papers and Equipment PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RDD Required Delivery Date SDDC Military Surface Deployment and Distribution Command SDS Service Delivery Summary SIT Storage-In-Transit SF Standard Form TAC Transportation Account Code TCMD Transportation Control Movement Document TCN Transportation Control Number TE Technical Exhibit TPS Third Party Service TGBL Through Government Bill of Lading TP No. Transportation Priority Number TSP Transportation Service Provider UB Unaccompanied Baggage UOM Unit of Measure USDA United States Department of Agriculture WPM Wood Packaging Material

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will furnish the following items:

(1) Schedule II – Service item(s) and estimated weight and/or UOM quantities

3.2. Title to all HHG Type II wooden containers, crates or metal shipping boxes furnished by the government will remain the property of the government.

3.3. Return of Excess Government-Furnished Property. Upon expiration of the contract, the contractor shall return unused government-furnished forms and supplies to the ordering officer. Returned forms and supplies are to be in good reusable condition.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 GENERAL: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.1.1 Facilities: As the minimum standard for qualification of a contractor’s warehouse, it must have either

4.1.2 Installed fire protective systems must be accredited by the cognizant fire insurance rating organization for insurance rate credit. Additionally, the facility will be protected by an adequate water supply for firefighting and a fire department which is responsive 24 hours a day. Statements from the cognizant fire insurance rating organization, municipal fire department, or local authority, having jurisdiction, will be used as a basis for determining the sufficiency or adequacy of a fire fighting water supply and the responsiveness of a fire department to protect a facility.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5. SPECIFIC TASKS

5.1. See Exhibit 1, Appendix G Performance Work Statement for Packing, Containerzation, and Local Drayage of Direct Procurement Method (DPM) Personal Property Shipments for Specific Tasks.

5.2 Upon receipt of contract award, the contractor shall furnish to the contracting officer evidence of the kinds and minimum amounts of insurance covering work to be performed. The contractor shall maintain at least the minimum insurance coverage required as specified in the Federal Acquisition Regulation, Part 28.307.2, Liability, throughout the contract period for the following policies:

$500,000 per occurrence; and

(3) Automobile liability insurance: Policies shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

Each policy will contain an endorsement that cancellation or material change in the policy will not be effective until after a 30-day written notice is furnished to the contracting officer.

5.2.1 CARGO INSURANCE. The contractor shall provide a certification of cargo insurance reflecting coverage on a continuous basis in at least the amount shown below to cover legal liability. The certificate will contain the statement that the insurance company will provide the designated installation contracting officer, a 30-day written notice of any change, expiration, or cancellation of said policy. The underwriter of cargo insurance will have a rating of “A” or better in current issue of Best’s Insurance Guide. The certificate will be prepared with original signatures and provided to the designated installation contracting officer. The following is the minimum cargo liability coverage required: For both domestic and international shipments: $50,000 per shipment.

5.3 ADDITONAL MARKING INSTRUCTIONS.

5.3.1. All containers of professional books, papers or equipment shall be stenciled “Professional Books, Papers, Equipment” and their weights shall be shown separately on packing lists.

5.3.2. Unaccompanied baggage containers shall be marked as such.

5.4. Federal, State, and Local taxes. The contractor is responsible for the payment of all applicable federal, state, and local taxes and duties.

5.5. RULES OF SAFETY. All rules of safety which are or may be imposed upon the contractor by federal, state or municipal codes, and the applicable Fort Gordon Installation Regulations shall be effectively carried out in the performance of the service contemplated herein.

5.6 An examination and/or testing system covering the following services Premove Survey; Weighing; Time Requirements On-time Pickup/Delivery of Personal Property; Preparation, Packing, and Loading; Tagging and Preparing Inventory; Appliance Servicing and Unservicing; Vehicles, Serviceable Equipment, Insurance; Unpacking/Unloading and Loss and Damage Reports; Documentation Timely pickup/return, proper preparation of documentation Accurate Invoicing of Charges; Contractor Manpower Report. It shall specify areas to be checked on either a scheduled or unscheduled basis or title of the individual(s) who shall perform the examination and/or testing.

5.7. Utilization of Report of contractor’s services, DD Form 2773, for the purpose of identifying the quality of services performed before the level of performance is unacceptable.

5.8. A file of all examinations/tests conducted by the contractor and when required the corrective action taken when discrepancies have been found. This documentation shall be made available to the Government for review anytime during the term of the contract.

5.9. CUSTOMER SATIFICATION REPORT: The contractor shall survey 100% of the relocating members with overall satisfaction as the primary indicator of quality. The survey shall include the question, “How satisfied are you with your relocation moving experience?” The answer choices shall include excellent/very satisfied, very good/satisfied, good/neither satisfied nor dissatisfied, fair/somewhat dissatisfied, and poor/very dissatisfied.

5.10. INVOICE REVIEW AND APPROVAL/INSPECTION AND ACCEPTANCE

5.10.1. The contractor shall submit schedules with invoices. The schedules shall identify the services which were performed and are being billed for under the current invoice. The COR will not accept any invoices without the schedule attached.

5.10.2. The COR is responsible for quality assurance of services performed and acceptance of the services or deliverables. The COR shall expeditiously review copies of the contractor's invoices or vouchers, schedules, certificate of performance and all other supporting documentation to determine the reasonableness of the billing. In making this determination, the COR must take into consideration all documentary information available and any information developed from personal observations.

5.10.3. The COR must indicate either complete or partial concurrence with the contractor's invoice/voucher by executing the applicable certificate of performance furnished by the contractor.

5.10.4. Upon completion of all services under the contract, the COR shall work with the Contractor to obtain and execute a final invoice no more than 60 days after completion of contract performance. The COR shall ensure that the invoice is clearly marked as a “Final Invoice.”

5.11 Variances, Substitutions, or Late Deliveries.

If the contractor is unable to furnish any service or perform any function on this contract exactly as and on or before the dates specified and described, immediate advice to this effect must be communicated to the Transportation Office. Specifications contained herein must be strictly followed by the contractor, regardless of any prior course of dealing between the Government and the contractor.

5.12. CONTRACTOR MANPOWER REPORTING (CMR). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Packing, Containerization and Local Drayage of Direct Procurement Method (DPM) Personal Property Shipments via secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website.

The required data fields include:

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6. PUBLICATIONS AND COMMERCIAL STANDARDS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. See attachment G-2.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

Exhibit 1 Appendix G Attachment 1 Appendix E Attachment 2 Appendix D Attachment 3 Appendix R Attachment 4 Defense Transportation GReg -1-Figures Attachment 5 Defense Transportation Reg G-2-Publications And Commercial Standards Attachment 6 Defense Transportation G-Reg 3-Contractor Documents Requirement Listings Attachment 7 Defense Transportation Reg G-4 Definitions Attachment 8 Defense Transportation Reg G-5-Acronyms Attachment 9 Defense Transportation Reg G-6-DPM Claims and Liability Procedures Attachment 10 PRS (Within Solicitation) Attachment 11 Wage Determination (Within Solicitation) Attachment 12 Pricing Sheets (Within Solicitation) Attachment 13 Offeror's Guaranteed Daily Capability-Inbound (Within Solicitation)