DOS - Master BPA Establishment Catering - (002).pdf

DESCRIPTION OF SERVICE (DOS)

FOR

CATERING SERVICES

At

SELFRIDGE AIR NATIONAL GUARD BASE, MICHIGAN (SANGB)

1. Description of Service:

1.1 The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Section 3.0 as Government Furnished, to perform Catering Services to support SANGB, Michigan, as defined in this DOS. Contractor responsibilities shall include, but are not limited to, safely and sanitarily transporting meals to Selfridge ANGB, and ensuring meals are ready for immediate service to military members at the beginning of prescribed meal times. Contractor personnel shall serve the meals in accordance with (IAW) all applicable laws and regulations, and upon conclusion of the meal period, conduct a limited cleanup. The contractor shall be responsible in the event of contingency, to perform all required tasks to ensure continued services.

1.2

1.3

Location: 43156 Wagner St, Building 164, Selfridge ANGB, MI 48045

Period of Performance (PoP).: November 2024 thru November 2029

1.4 Background:

1.4.1 The SANGB food service operation consists of one dining facility. This facility is dedicated to providing meal service for the 127th Wing and supporting units on Regularly Scheduled Drills (RSD) weekends. The base dining hall operations are under the control of the Base Services Manager (BSM), and Dining Hall Superintendent (DHS).

1.4.2 The Government will typically require catered meals quarterly, but regardless of scheduling will require catering services a minimum of four times per year. The Government will give the contractor a minimum of three weeks’ notice to coordinate delivery of service.

1.4.3 The contractor’s staff shall be fully qualified, professional, and customer service oriented. The contractor shall ensure quality work performance IAW applicable standards and guidelines. Additionally, the contractor is expected to be a partner with the base community in continuously improving the quality of programs and service offered to customers.

2.0 General

2.1 Base Access/Security. The award of this contract does not create a right to access any military installation.

The contractor shall appoint a single individual to coordinate base access with the Government Point of Contact (POC) for all contractor employees, subcontractor employees, and delivery drivers. Prior to access to this installation the contractor shall coordinate with the POC, no later than 10 business days prior to commencement of work.

2.1.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

2.1.2 The contractor’s employees shall comply with all installation traffic, safety and security regulations.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges. All contractor employees shall carry proper identification with them at all times while on Selfridge ANGB. Return identification upon completion of contract performance to Building 901, the drop box located in the parking lot of Bldg 901 or to the POC.

2.1.3 Antiterrorism / Operations Security: Access and General Protection/Security Policy and Procedures.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.1.4 For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB), Air Force Instruction (AFI) 31-101), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.1.5 COMSEC/IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractors place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.

2.1.6 Antiterrorism (AT) Level I Training. Contractor employees with an area of performance within a Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after contract start date or new employee start. The contractor will be provided with a AT I Training Pamphlet and sign in sheet for all company staff. Documentation of completion shall be provided to the Contract Administrator and POC within 15 days.

2.1.7 Identification of Contractor Employees: All contractor employees working on Government facilities shall wear identification badges or uniforms distinguishing themselves as such. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. Additionally, the onsite supervisor’s badge shall have the word “supervisor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure

2.1.8 Contract Manager (CM) – The contactor shall provide a CM who shall ensure performance under this contract.

The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO prior to start of contract. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the KO, or the BSM if the KO is not available, to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

2.1.8.1 Contractor shall provide an onsite supervisor. The supervisor is the person whom the catering employees shall report and is the main person to communicate with the BSM and DHS.

2.2 Physical Security. The contractor shall ensure all government equipment and materials in their possession are secured.

2.3 Safety/Environmental: The contractor shall comply with all federal and state Occupational Safety and Health Administration (OSHA) requirements and standards, technical orders, regulations, and referenced publications as published in the OSHA 29 CFR

2.4 Quality Control (QC): QC is the sole responsibility of the contractor. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

2.4.1 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with this DOS.

2.4.2 Government remedies. The Contracting Officer will follow the requirements of Federal Acquisition Regulations (FAR) 52.246-4, Inspection of Services – Fixed-Price, for contractor’s failure to correct non-conforming services. In the event that services fail to conform to contract requirements, and cannot be remedied by re-performance, the Government reserves the right to reduce the contract price to reflect the reduced value of the non-conforming services.

2.4.3 The contractor shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government.

3.0 Government Property, Material, Equipment and Services: The Government will not provide GFP/M/E/S to the contractor.

3.1 The Contractors work area shall be located in Building 164, “Joint Dining Facility”, and government furnished areas will consist of two meal serving lines, two prep tables, two salad bars, and warmers. No alterations to the facilities will be made without specific written permission from the KO.

3.0.1 Contractor Liability of Government-Furnished Equipment. The contractor shall use care to avoid damage to Government-furnished equipment. Damage that occurs beyond normal wear and tear, when in the contractor’s possession, shall be the responsibility of the contractor.

3.1 Services: The Government will provide the following services.

3.1.1 Telephone. "Class C" (on-base) telephone service.

3.2.2. Refuse Collection.

3.2.3 Security Forces and Fire Protection. Phone number: 911.

3.2.4. Emergency Medical Services. No medical facility is available on base. Local ambulance services may be obtained at the contractor or individual’s expense.

3.2.5 Facilities Maintenance. The contractor shall contact the Government building custodian for the repair and or replacement of facility components that are Government responsibility (e.g., broken fixtures, painting, or plumbing).

3.3 Utilities. The Government shall provide gas, electricity, water, sewage, heating and air-conditioning. All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall furnish everything required to perform these services as indicated in Section 1 and 5.

4.1 The contractor shall provide all employees with any required uniforms and/or equipment. Kitchen duties require headgear.

4.1.1 Personal Protection Equipment (PPE). The contractor shall provide all required personal protection equipment IAW Occupational Safety and Health Act (OSHA) standards, other than Government-Furnished items listed in the contract. The contractor shall perform the requirements of this DOS using the Code of Federal Regulations (CFR), and are responsible for compliance with OSHA standards, and the protection of their employees. The contractor shall provide all employees sufficient PPE for performing all tasks and shall ensure employees utilize the PPE at all times.

4.2 Contractor shall provide documentation that all employees have received training in food handling.

5.0 Requirements: The contractor shall perform the services listed below:

5.1. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Section 3.0 as Government Furnished, to perform Catering Services to support SANGB, Michigan, as defined in this DOS.

5.2. The contractor shall provide timely service and courteous employees to satisfy facility manager and guests.

5.3 All employees shall wear regulation mandated headgear while performing duties in the kitchen and serving area.

5.4 Contractor Food Preparation Facilities.

5.4.1 The contractor shall comply with all Federal, State, and County sanitation requirements as identified in Air Force Manual (AFMAN) 48-147, Tri Service Food Code.

5.4.2 The contractor shall be subjected to random inspections conducted by 127th Wing Public Health (PH) Personnel for approval. The contractor shall be inspected by PH at their facilities where the inspection covers everything that pertains to the prepping of the food being brought to Selfridge. PH shall also conduct inspections on the contractor at Selfridge.

5.5 Food Service: The contractor shall provide the following food services listed below:

5.5.1 Serve the number of meals coordinated with the BSM at the time of the call for services. See Technical Exhibit #3 for historical meal number data.

5.5.1.1 If hot meals require heating before being served, the contractor shall provide hot meals between 1 ½ to 2 hours of designated serve time; reheating instructions shall be provided to the DHS. If hot meals are delivered ready to serve, the hot meals shall be delivered no earlier than 30 minutes prior to the designated serve time. A food temperature log must be presented to the DHS upon arrival to destination prior to set-up and serving. The log must state the time and the temperature for each consumable item, other than sealed cold items (e.g., milk and store bought pre-made salads). The log must also legibly state when hot consumable items were removed from the contractor’s oven, and when cold consumable items were removed from the refrigerator.

5.5.2 Set up serving lines and self service areas no earlier than twenty (20) minutes before coordinated serving hours. Set up shall be complete and lines shall open for patron service no later than the scheduled start of each meal serving period.

5.5.3 Provide sufficient personnel to ensure patrons can be served at the rate of 100 patrons every 30 minutes through the serving lines.

5.5.4 Meals that meet the minimum menu standards listed in Technical Exhibit 4.

5.5.5 Menus shall be submitted for approval to the government at least 14 days prior to scheduled events.

The KO, the BSM or designated representative will provide approval of menus within 5 days of submission.

5.5.6 The two main serving lines shall be closed down with approval from the Dining Hall Manager and/or Shift Leader.

5.5.7 At a minimum, the government will provide a one week notice for a box lunch request and a size lunch request. At the time of request, the government shall provide a delivery date. In a contingency situation the government shall require a box lunch within 8 hours. See Technical Exhibit 5 for box lunch minimum menu standards.

5.5.7.1 The total number of ordered sandwiches shall be split evenly between 2 different meat options.

5.5.7.2 Box lunches delivered in packaging and in a manner that precludes crushing of the boxed lunch.

5.6 Housekeeping Services:

5.6.1 The contractor shall spot clean any spillage on floors as they occur.

5.6.2 The contractor shall remove from the Dining Facility all items used to provide the services as defined in this DOS.

5.6.3 The contractor shall clean food debris from prep tables and serving lines.

6.0 Applicable Publications: Publications applicable to this DOS are listed below: Publications may be found through the AF https://www.e-publishing.af.mil/publications link. M= Mandatory A-Advisory

Publication (Chapter/Page)

Date of Publication

M or A

Website

Federal Acquisition Regulation M https://www.acquisition.gov/

FAR 52.246-4, Inspection of Services – Fixed-Price

M https://www.acquisition.gov/

FAR 42.5 Post Award Orientation

M https://www.acquisition.gov/

FAR 22.17 Combatting Trafficking in Persons

M https://www.acquisition.gov/

USCFR 1910.120 Occupational Safety and Health Administration (OSHA)

M Ecfr.gov

29 CFR Occupational Safety and Health Administration

(OSHA)

M Ecfr.gov

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020)

M http://www.esd.whs.mil/DD/

AFMAN 48-147

Tri-Service Food Code 01 Mar 2019

M https://www.e-publishing.af.mil/

DAFI 31-101

Integrated Defense 25 Mar 2020 M https://www.e-publishing.af.mil/ http://www.acquisition.gov/ http://www.acquisition.gov/ http://www.acquisition.gov/ http://www.acquisition.gov/ http://www.esd.whs.mil/DD/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary

DOS

Paragraph Task Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method by POC

2.1.7 Display of

Contractor Identification

Contract employee(s) has required badges displayed and identify themselves as contractors

(email, phone, in person).

No more than 1 instance of non-compliance per catered event.

Spot Check and Customer

Complaints

5.2 Timely and

courteous performance of services.

Contractor employees meet timeliness and courteousness expectations of facility manager and guests.

No more than 1 instance of non-compliance per catered event.

Periodic Inspection and

Customer Feedback

5.4.1 & 5.4.2

Comply with all Federal, State, and County sanitation requirements.

Meet sanitation requirements at a level that results in a Satisfactory or higher Health Inspection rating.

AQL: Meet sanitation requirements at Satisfactory or higher rating 100% of the time.

Inspection by Public Health

5.5.1.1 Supply DHS

with food temperature log

Food temperature log accurately and completely details all required information for all consumable items.

AQL: Log is accurate and complete when submitted 100% of the time.

100% Inspection by POC

5.5.4 Provide meals Meals meet minimum menu

standards in Tech Ex 4.

No more than 1 instance of non-compliance per catered event.

Periodic Inspection and

Customer Feedback

5.5.7 Provide box

lunches

Box lunches meet minimum menu standards in Tech Ex 5.

No more than 5% of box lunches deviating from minimum standards.

Periodic Inspection and Customer Feedback

5.5.7.2 Deliver box

lunches

Box lunches are delivered without significant structural damage and food contents are without visible damage.

No more than 5% of boxes damaged by transport. Zero allowable food damage.

Spot Check and Customer

Complaints

TECHNICAL EXHIBIT 2

Deliverables Schedule

DOS Reference / Deliverable Title Frequency Number of Copies Medium/Format Submit To

2.1 Base Access Information

Prior to gaining access to base and as employees are added or deleted.

1 Electronic Submission COR/POC

2.1.8 CM and alternate CM designation

Prior to contract start & if CM changes 1

Hard Copy or Electronic KO

2.1.2 & 2.1.7 Identification

Media

Return within 14 days of employees departure from contract performance or at contract end.

Original(s ) Hard Copy Bldg 901 or POC

5.5.1.1 Food Temp

Log

Upon Arrival at Dining Facility

1 Hard Copy BSM

2.1.6 AT Level I

Training

One time. Contractor ensures training is completed within 10 calendar days after contract start date or when new employees start.

Submits sign-in sheet within 15 days of completion

1 Electronic or Hard Copy

Contract Administrator or

POC

TECHNICAL EXHIBIT 3

Historical/Estimated

Workload Data

(This information is provided for historical background only. It is not a guarantee of workload quantities.)

The projected annual workloads for all functions identified in this PWS are identified in the tables below. The quantities set forth are estimates only; reasonable deviations shall not constitute a basis for equitable adjustment.

1. Average Number of Meals Served Per Meal Period:

Fiscal Year Meals Served 25 500

2. Number of Serving Lines:

Catered Meals

TECHNICAL EXHIBIT 4

Minimum Menu Standards

Breakfast. Portions shall be monitored and subject to review and inspection by the DHS Public Health.

Items will include the minimum:

1. Two breakfast meat options minimum serving size: 4oz.

2. Scrambled eggs regular minimum serving size: ½ cup.

3. Western style scrambled eggs minimum serving size: ½ cup.

4. One of the following choices: pancakes or french toast minimum serving size: 4oz.

5. Breakfast style potato i.e. hash browns (patties or shredded) or home fries minimum serving size: ½ cup.

6. Biscuits and gravy minimum serving size: 1 each with ½ cup gravy.

7. Wheat and white bread with spreadable margarine or butter and available.

8. Beverages shall be provided. When provided beverage portions shall be at least 12oz. but no more than 21oz. Beverages shall be offered in the following varieties:

a. Milk: 1% or 2%

b. Coffee.

c. Orange Juice

Lunch. Portions shall be monitored and subject to review and inspection by DHS. Items will include the minimum:

1. Two meat options minimum serving size: 4oz.

2. Two vegetables minimum serving size: ½ cup.

3. Two starches minimum serving size: ½ cup.

4. Choice of two deserts.

5. Choice of two rolls or bread with spreadable margarine or butter available.

6. Salad Bar with the minimum requirements:

a. Salad Mix.

b. Minimum of four varieties of dressing (two lite dressings).

c. American Shredded Cheese.

d. Specialty salad.

e. Tomato grapes.

f. Bacon bits.

g. Seedless Green olives.

h. Low fat cottage cheese.

7. Beverages shall be provided. When provided beverage portions shall be at least 12oz. but no more than 21oz. Beverages shall be offered in the following varieties:

a. Choice of 2 juices or drinksCoffee.

TECHNICAL EXHIBIT 5

Box Lunch Minimum Menu Standards

1. Small box lunch will include the minimum listed:

a. 1 Packet of plastic utensils.

b. 1 Mustard Packet.

c. 1 Ketchup packet.

d. 1 Salad Dressing packet.

e. Fruit drink boxes or 1 Hawaiian punch can or equivalent 12 oz juice.

f. 1 Wrapped sandwich (minimum of 6oz of meat with 1 slice of cheese).

g.1 Fresh fruit (Apple, Orange, or Pear).

h. 1 Extra treat item (pudding cup granola bar, or other snack of the sweet or savory variety).

j.1 Granola bar.

k.1 Bag of potato chips (plain or BBQ).

i. Medium box lunch will include the minimum listed:

a. 1 Packet of plastic utensils.

b. 1 Mustard Packet.

c. 1 Ketchup packet.

d. 1 Salad Dressing packet.

e. 2 Fruit drink boxes or 1 Hawaiian punch can or equivalent 12 oz juice.

f. 1 Wrapped sandwich (minimum of 6oz of meat with 1 slice of cheese).

g. 1 Fresh fruit (Apple, Orange, or Pear).

h. 1 Chocolate Pudding Cup.

i. 1 Granola bar.

j. 1 Bag of potato chips (plain or BBQ).

k. 1 Fruit Cup (Peaches, Pears, or Fruit Cocktail).

l. 1 Candy Bar.

m. 1 Packet of Gum.

n. 1 Snack Cake.

j. Large box lunch will include the minimum listed:

a. 1 Packet of plastic utensils.

b. 2 Mustard Packet.

c. 2 Ketchup packet.

d. 2 Salad Dressing packet.

e. 3 Fruit drink boxes or 2 Hawaiian punch can or equivalent 12 oz juice.

f. 2 Wrapped sandwich (minimum of 6oz of meat with 1 slice of cheese).

g. 1 Fresh fruit (Apple, Orange, or Pear).

h. 1 Chocolate Pudding Cup.

i. 1 Granola bar.

j. 1 Bag of potato chips (plain or BBQ).

k. 1 Fruit Cup (Peaches, Pears, or Fruit Cocktail).

l. 1 Candy Bar.

m. 1 Packet of Gum.

n. 1 Snack Cake.