Symantec_NetbackupSOW2017.pdf

Title: SOW – Symantec NetBackup Maintenance Renewal

1. Background

1.1. The Job Corps Data Center (JCDC) located in Austin, TX is responsible for the design, deployment and maintenance of the Job Corps Local Area Networks (LANs) and Wide Area Network (WAN). The JCDC is also responsible for the deployment of new technologies to all Job Corps Centers.

1.2. The Office of Job Corps uses the Symantec/ NetBackup software to back up all production systems as part of the JCDC Enterprise Backup and Recovery System. Daily backups of Job Corps student information including PII are taken daily and stored offsite as required by the OIG. The backups are also required for disaster recovery.

2. Objectives

2.1. The objective of this project is to renew a software maintenance and licensing agreement with Symantec for the NetBackup enterprise capacity based backup solution and include business critical services support.

3. Scope

3.1. The vendor shall provide the service line items as specified in Section 4

Table.

4. Performance Requirements

The vendor shall provide the service line items in the following table:

Item# Manufacturer Part Number Description Quantity

1 10915-M0399-23

ESSENTIAL 12 MONTHS RENEWAL FOR NETBACKUP

PLATFORM BASE COMPLETE ED XPLAT 1 FRONT END

TBONPREMISE STANDARD PERPETUAL LICENSE QYT 11

to 50GOV POP: 6/30/2017 to 6/29/2018 35

2 10580-M0016

BUSINESS CRITICAL SERVICES PREMIER FOR

NETBACKUP RENEWAL 12MO GOV

Start Date: 06/30/2017 End Date: 06/29/2018 1

5. Place of Performance

5.1. Service will be provided by telephone support at the following location:

Job Corps Data Center 1627 Woodland Ave Austin, TX 78741 Ph. 888-886-1303

6. Travel

6.1. There is no travel associated with this SOW.

7. Period of Performance

7.1. The period of performance for this action will be from 6/30/2017 to

06/29/2018.

8. Special Conditions The provider of information technology shall certify applications are fully functional and operate correctly as intended on systems using the United States Government Configuration Baseline (USGCB). The purpose of the United States Government Configuration Baseline (USGCB) initiative is to create security configuration baselines for Information Technology products widely deployed across the federal agencies. The USGCB baseline evolved from the Federal Desktop Core Configuration (FDCC) mandate. While not addressed specifically as the FDCC, the process (now termed the USGCB process) for creating, vetting, and providing baseline configurations settings was originally described in a 22 March 2007 memorandum from OMB to all Federal agencies and department heads and a corresponding memorandum from OMB to all Federal agency and department Chief Information Officers (CIO).

The platforms addressed by USGCB are Microsoft's Windows 7, Windows 7

Firewall, Windows Vista, Windows Vista Firewall, Windows XP, Windows XP Firewall, Internet Explorer 7, Internet Explorer 8, and Red Hat Enterprise Linux 5. Additional platforms may be introduced at the TIS' direction. New platforms will follow the USGCB process as defined in SP800-70 Revision 2.

The standard installation, operation, maintenance, update, and/or patching of software shall not alter the configuration settings from the approved USGCB configuration. The information technology should also use the Windows Installer Service for installation to the default “program files” directory and should be able to silently install and uninstall. Applications designed for normal end users shall run in the standard user context without elevated system administration privileges."

All systems provided under this Statement of Work must be capable of supporting IPv4 and IPv6 protocols.

8.1. All desktops, laptops, and computer monitors provided under this contract are required to have achieved Bronze registration or higher under the Electronic Products Environmental Assessment Tool (EPEAT). EPEAT is a procurement tool designed to help large volume purchasers evaluate, compare, and select desktop computers, laptops, and monitors based upon their environmental attributes as specified in the consensus-based IEEE Standard for the Environmental Assessment of Personal Computer Products (1680). Additional consideration will be provided for products that have achieved EPEAT Silver or EPEAT Gold registration. The registration criteria and a list of all registered equipment are provided at http://www.epeat.net

9. Delivery Schedule

9.1. Delivery of services is expected as follows:

From date of award, immediate availability of telephone support, product upgrades and online licensing management tool.

9.2. Service calls will be initiated by the JCDC technical staff.

10. SOW Responses

10.1. The vendor shall provide a firm fixed price for all services and any deliverables associated with this project including shipping costs.

11. Inquiries

11.1. All inquiries in reference to this Statement of Work should be submitted to:

Linda Estep, COTR National Job Corps Data Center 1627 Woodland Ave.

Austin, TX 78741 888-886-1303 x7212 estep.linda@jobcorps.org http://www.epeat.net/ mailto:estep.linda@jobcorps.org