Send_Now_Word_Software_List-05212015104553.pdf

The following are required capabilities:

1. Vendor-hosted Software-as-a-Service (SaaS) using VolP, SIP architecture.

2. Ability to send alerts via an online web based user interface, landlines, mobile phone, email, and

SMS text.

3. All alerts must be available for CONUS and OCONUS.

4. Users are required to have the ability to set a specific priority or order of preferred methods of communication. Specifically, users can specify an order of phone numbers and an order of email addresses which will be alerted first and in the set order. Administrators are required to have the ability to do llve monitoring on which method is alerted at the given time, the next method used for communication, and outcome of the alert.

5. Two-way alerting (communication) that must automatically collect responses sent and provide reporting capabilities on responses immediately after they are received. Two-way alerting must be provided via phone, email, and SMS text. Administrators must have ability customize response questions and be able to monitor responses live. Ability to have multiple different responses questions in one alert is required.

6. All responses, calls, texts, emails must be recorded for reports and metrics. The system must be able to store historical reports for a minimum of 3 years.

7. System must support data upload for user contacts (minimum 2500 contacts) and allow such contacts to login to change user data (order/priority of methods of communication) if permitted by administrator.

8. Must be capable of grouping contacts (no less than 200 groups) based on either location or work group (department).

9. Must provide inbound 1-800 line that can be customized with messages for alerts that users can call into.

10. Must meet Service Level Agreement with monthly minimum uptime of 99.99%.

11. Must lnclude security features, including password security, access roles (permissions), digital signatures, and secure encryption SSL that meet DOJ requirements.

f2. Software must be SAS 70 Type ll certified.

13. All data, both in-transit and at rest must be encrypted.