Draft_Statement_of_Work_1.pdf

Bureau of Indian Education

Family and Child Education (FACE) Program

Vendor Services for Adult Education and Family Enrichment

STATEMENT OF WORK

1. Purpose

This Statement of Work (SOW) outlines the requirements for the Bureau of Indian Education (BIE) Family and Child Education (FACE) program to procure the services of a vendor. The Vendor’s suite of services will be customized specifically for the BIE FACE program to address the unique needs of Adult Education and Family Enrichment components, enhancing literacy, career readiness, and personal growth for adult participants.

The Vendor’s solutions will create a comprehensive educational experience to accelerate literacy, foster academic achievement, promote career awareness, and support personal development.

These services will benefit adults in the FACE program, which in turn will strengthen family involvement, supporting BIE’s goal of advancing family-centered learning environments that benefit both children and adults.

2. Scope of Services

The Vendor will provide the following services to support all BIE FACE sites, partners, and leadership, ensuring each site has the tools and professional development needed to successfully implement and utilize the Vendor’s platform. The Vendor shall also plan to support the growth of the FACE program as new sites are added, ensuring each new site receives consistent, culturally relevant support and materials aligned with established FACE standards. All program content and software updates will be customized to be culturally relevant and connected to Native communities, fostering engagement and relevance across all FACE sites.

2.1 Core Services

• Life-Ready Literacy™ Solutions: Literacy-focused programs customized to accelerate reading comprehension and mastery across various academic content areas, tailored to meet the needs of adult learners.

• Preparation for Standardized Testing: Tools and resources to support SAT/ACT/GED preparation, focusing on reading and comprehension at high flexile levels, helping adult learners in pursuing further education and meeting college readiness benchmarks.

• Comprehensive Career Awareness and Development: Career-focused modules designed to enhance adult learners' understanding of career options and pathways. These modules will cover career assessments, career exploration based on interests (aligned with RIASEC codes), financial literacy, and personal growth aligned with the world of work. This component supports adult participants in developing the skills needed for workforce readiness and offers personalized pathways that align with their strengths and interests.

• Personal Growth and Civic Engagement: Customized resources that address civics education, social-emotional learning, and personal development. These modules provide adults with the knowledge and skills needed for active participation in their communities, building stronger family units and promoting civic responsibility.

• Special Education (SpED) and English Language Learning (ELL) Support: Tailored resources and scaffolds for adult learners who may require additional support in special education or English language acquisition, ensuring inclusivity within the Adult Education and Family Enrichment components. This service will be aligned with state and federal guidelines to meet all necessary requirements and accommodate varying literacy levels.

• Credit Recovery and GED Support: Programs to assist adult learners who qualify for credit recovery or wish to pursue their GED. This support will include tailored lessons, assessments, and resources to help participants achieve their high school equivalency and meet educational goals in a flexible, supportive environment that accommodates their unique needs and schedules.

2.2 Platform Features

The Vendor’s all-in-one platform will include the following features to support both students and adult learners in the FACE program:

• Lexile Assessments: A one-time assessment to determine lexile levels in both languages, offering insight into individual literacy needs and progress monitoring.

• Core Lessons Differentiated to 10 Reading Levels: Adaptive core lessons provided across ten reading levels, automatically adjusted to suit each adult learner’s literacy level, with personalized scaffolds to support growth.

• Academic Lesson Extensions: Lessons aligned with career awareness, personal growth, and real-world applications, developed to provide meaningful and relevant educational experiences for adult learners.

• Multilingual Support: Resources in English and Spanish, along with translation support in 100+ languages, to ensure inclusivity and accessibility for diverse linguistic backgrounds within BIE’s communities.

• Robust Reporting Suite with Online Analytics Access: A comprehensive reporting dashboard and access to all online analytics, providing BIE FACE leadership and staff with real-time insights into program effectiveness, participant engagement, and literacy outcomes across all FACE sites. This data will be coordinated with the BIE data team to integrate into a one-point entry system within the FACE Portal, ensuring ease of access and streamlined data analysis across the FACE program.

• Ongoing Updates: Regular updates to software and program content to ensure the Adult Education program remains current with best practices and technological advancements.

Updates will be made available to all BIE FACE sites to enhance program delivery.

3. Data Ownership

All data collected through the Vendor’s platform and services will be the sole property of the BIE FACE program and FACE sites. The Vendor will not retain any rights to access, use, or distribute this data outside the terms specified in this SOW and subsequent contract, ensuring complete data sovereignty and privacy for BIE and FACE participants.

4. Professional Development and Training

To ensure successful implementation, the Vendor will deliver professional development and training sessions tailored to the needs of FACE educators, partners, and BIE FACE leadership.

This training will include:

• Initial Training Sessions: Comprehensive onboarding for all FACE sites to familiarize staff with the platform's tools, curriculum, and reporting functionalities.

• Ongoing In-Person Professional Development: Regular in-person professional development sessions delivered at FACE sites throughout the year to reinforce skills, address challenges, and provide targeted support.

• Virtual Training Options: Scheduled virtual training sessions available throughout the year, offering flexibility for FACE staff to access guidance and professional development as needed.

• Dedicated Support: Access to a team of specialists for troubleshooting, guidance, and continuous improvement of program delivery across FACE sites.

5. Implementation Plan

The Vendor shall provide a comprehensive implementation plan to support the integration of the platform across all FACE sites. This plan will include:

• Phases of Implementation – Outlining each stage of support and integration for language and culture services.

• Timeline – A clear schedule for each phase of implementation, including training and support.

• Metrics for Progress Measurement – Specific indicators to assess each site’s progress and effectiveness in meeting program goals.

This revised SOW now includes a requirement for the vendor to provide a comprehensive implementation plan with phased steps, a timeline, and metrics for progress measurement to ensure consistent and effective integration of language and culture across all FACE sites. As designated by BIE leadership, the Vendor will coordinate with contracted partners to provide culturally relevant materials for the FACE program.

6. Deliverables and Target Timeline

The Vendor will deliver the following within the specified timeline:

Deliverable Target Timeline

Initial Platform Setup and Customization Within 60-90 days of contract award

Lexile Assessments Within 60-90 days of platform launch

Customized Core Literacy and Career Modules Within 90 days

Initial Training for FACE Sites Within 45 days after platform launch

Ongoing Professional Development Quarterly or as requested by BIE

Comprehensive Reporting and Data Analytics Monthly, starting 30 days post-launch

7. Performance Metrics

To evaluate the effectiveness of the Vendor’s services, the following performance metrics will be tracked:

• Literacy Improvement: Measured by Lexile progression and reading comprehension scores among adult participants.

• Career Readiness and Skills Growth: Assessed through engagement metrics within career awareness modules and participant feedback.

• Platform Usage and Engagement: Analyzed monthly to monitor program participation, time spent on learning modules, and completion rates.

• Satisfaction Surveys: Feedback collected from FACE educators, leadership, and participants to gauge satisfaction with the program and areas for improvement.