California Department of Motor Vehicles RFQ #EXE25-3532, Section III

Exhibit A, Statement of Work, Page 1 of 33

A. CONTRACT DESCRIPTION AND SCOPE

The Contractor will provide the Department of Motor Vehicles (DMV) all labor, tools, materials, equipment, services, connectivity (including all necessary electrical and cabling), travel, training, and supervision necessary to provide, configure, install, operate, and maintain message display systems at various DMV field offices during the term of this Agreement.

The message display systems shall be provided at all DMV field offices included in Exhibit D, DMV Field Offices. The DMV reserves the option to add and/or remove DMV field offices from Exhibit D throughout the term of this Agreement upon DMV’s written notification to the Contractor.

The Contractor and the DMV shall conduct a site survey at each DMV field office included in Exhibit D to determine the locations where message display system equipment will be installed to ensure that the message display system equipment can interface with existing DMV networks or systems (e.g. queuing systems). For all DMV field offices included in Exhibit D, the Contractor shall complete all site surveys and message display system installations within 90 calendar days following the execution of this Agreement by the State.

Installed message display systems shall be fully operational during all DMV business hours, which vary throughout the State. The Contractor shall install, setup, maintain, repair, replace, and remove message display system equipment outside of DMV business hours, unless otherwise approved in writing by the DMV.

B. CONTRACT TERM

The term of this contract is twelve (12) months. The Contractor will pay to the DMV a monthly rent payment per DMV field office as identified in Section D of this Statement of Work.

C. CONTRACTOR’S RESPONSIBILITIES

1. The Contractor shall assume responsibility for completion of work identified in

Exhibit A, Statement of Work and in accordance with Exhibit C, Information Security and Privacy Provisions.

2. The Contractor shall prepare all deliverables, where applicable, in accordance with the State’s, and DMV’s, applicable business and information technology documentation standards and requirements, including format and content.

3. If requested, the Contractor will attend project meetings and periodic briefings for DMV’s management as indicated by the DMV Contract Manager (refer to Section D, #5 for identification of DMV Contract Manager).

Exhibit A, Statement of Work, Page 2 of 33

4. The Contractor Official responsible for overseeing completion of services, approval of Personnel Change Orders (PCO), and to whom all communications relative to those services be addressed is:

Name: TO BE DETERMINED

Telephone Number:

Email Address:

5. It is DMV policy that “User authentication and access authorization decisions will be performed within a security layer that is separate from the application business logic”. Before application business logic is initiated, the security layer will verify the user’s authorization to perform the requested process. For any proposed applications that will be used by DMV employees or Government and Industry Partner employees, the Contractor must integrate the web-based application with the Secure Access Infrastructure (SAI) (ISAM and ISIM) deployment, including security header contents and proposed access groups or the non-web based application will utilize Microsoft Active Directory (AD) or some other repository that utilizes Lightweight Directory Access Protocol (LDAP).

6. Contractor staff shall provide, with each deliverable, detailed Network and/or System Architecture Diagrams for any network/system created or altered.

7. The Contractor will ensure employee compliance with all sexual harassment training requirements under California law (Government Code section 12950.1). In the event that the Contractor has less than five employees in California, the Contractor will ensure that its employees have sexual harassment training commensurate with the requirements under California law.

8. The Contractor shall comply with all applicable health and safety laws and regulations at the Contractor’s own expense. Upon notice by the DMV, the Contractor shall also comply with the DMV’s specific health and safety requirements and policies. The Contractor also agrees to include in any subcontract related to the performance of this Agreement, a requirement that the subcontractor comply with all applicable health and safety laws and regulations, and upon notice by the DMV, the DMV’s specific health and safety requirements and policies.

9. Contractor will comply with the Department of Transportation Federal Motor Carrier Safety Administration Non-Discrimination Assurances located at:

https://www.dmv.ca.gov/portal/file/fmcsa-appendix-a-and-e-pdf/

10. Prior to expiration of the contract, the Contractor shall return all State property, including security badges to the DMV Contract Manager.

Exhibit A, Statement of Work, Page 3 of 33

11. Small Business Participation and DVBE Participation Reporting Requirements:

A. If for this Contract the Contractor made a commitment to achieve small business participation, then the Department requires the Contractor upon completion of this Contract (or within such other time period as may be specified elsewhere in this Contract) to report the actual percentage of small business participation that was achieved. (Govt. Code § 14841)

B. If for this Contract the Contractor made a commitment to achieve the disabled veteran business enterprise (DVBE) participation goal, then, pursuant to Mil. & Vets. Code § 999.5(d), upon completion of this Contract, the Department requires the Contractor to certify using the Prime Contractor’s Certification – DVBE Subcontracting Report (STD 817), all of the following:

1. the total amount the prime Contractor received under the Contract;

2. the name, address, Contract number and certification ID number of the

DVBE(s) that participated in the performance of this Contract;

3. the amount and percentage of work the prime Contractor committed to provide to one or more DVBE(s) under the requirements of the Contract and the total payment each DVBE received from the prime Contractor;

4. that all payments under the Contract have been made to the DVBE(s);

and

5. the actual percentage of DVBE participation that was achieved. Upon request, the prime Contractor shall provide proof of payment for the work.

C. If for this Contract the Contractor made a commitment to achieve the DVBE participation goal, the Department will withhold $10,000 from the final payment, or the full final payment if less than $10,000, until the Contractor complies with the certification requirements above. The Contractor must e-mail the Std. 817 to dmvasdsbdvbeadvocate@dmv.ca.gov.

D. A Contractor that fails to comply with the certification requirement shall, after written notice, be allowed to cure the defect. Notwithstanding any other law, if, after at least 15 calendar days but not more than 30 calendar days from the date of written notice, the prime contractor refuses to comply with the certification requirements, the Department shall permanently deduct $10,000 from the final payment, or the full payment if less than $10,000. (Mil. & Vets.

Code § 999.7).

E. A person or entity that knowingly provides false information shall be subject to a civil penalty for each violation. (Mil. & Vets. Code § 999.5(d); Govt. Code § 14841).

F. Contractor agrees to comply with the rules, regulations, ordinances, and statutes that apply to the DVBE program as defined in Section 999 of the Mil. & Vets. Code, including, but not limited to, the requirements of Section 999.5(d).

(PCC Code § 10230).

Exhibit A, Statement of Work, Page 4 of 33

12. Contractor must comply with Executive Order N-6-22, Economic Sanctions Against Russia. The Executive Order is available at the following website:

https://www.gov.ca.gov/wp-content/uploads/2022/03/3.4.22-Russia-Ukraine- Executive-Order.pdf.

On March 4, 2022, Governor Gavin Newsom issued Executive Order N-6-22 (the EO) regarding Economic Sanctions against Russia and Russian entities and individuals. “Economic Sanctions” refers to sanctions imposed by the U.S.

government in response to Russia’s actions in Ukraine, as well as any sanctions imposed under state law. By submitting a bid or proposal, Contractor represents that it is not a target of Economic Sanctions. Should the State determine Contractor is a target of Economic Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that shall be grounds for rejection of the Contractor’s bid/proposal any time prior to contract execution, or, if determined after contract execution, shall be grounds for termination by the State.

13. The State of California seeks to realize the potential benefits of GenAI, through the development and development of GenAI, while balancing the risks of these technologies.

Contractor must notify the State in writing if it: (1) intends to provide GenAI as a deliverable to the State; or (2), intends to utilize GenAI, including GenAI from third parties, to complete all or a portion of any deliverable that materially impacts: (i) functionality of a State system, (ii) risk to the State, or (iii) Contract performance.

For avoidance of doubt, the term “materially impacts” shall have the meaning set forth in State Administrative Manual (SAM) 4986.2.

Failure to report GenAI to the State may result in disqualification. The State reserves its right to seek any and all relief it may be entitled to as a result of such non-disclosure.

Upon notification by the Contractor of GenAI as required, the State reserves the right to incorporate GenAI Special Provisions into the contract.

Government Code 11549.64 defines “Generative Artificial Intelligence (GenAI)” as an artificial intelligence system that can generate derived synthetic content, including text, images, video, and audio that emulates the structure and characteristics of the system’s training data.

14. The Contractor shall provide to the DMV Contract Manager a copy of the insurances listed below within 10 calendar days after contract award. The State requires that the Certificate Holder on the Certificate of Insurance include the DMV’s address as: Department of Motor Vehicles, 2415 1st Avenue, Sacramento, CA 95818, and the DMV Contract Number.

Exhibit A, Statement of Work, Page 5 of 33

A. General Provisions Applying To All Insurance Policies

1. Coverage Term:

Coverage needs to be in force for the entire term of this contract. If insurance expires during the term of this contract, a new certificate of Insurance must be received by the DMV at least ten (10) DMV business days prior to the expiration of the insurance. Any new insurance must comply with the original terms of this contract.

2. Policy Cancellation of Termination and Notice of Non-Renewal:

The Contractor shall provide to the DMV, within five (5) DMV business days following receipt by the Contractor, a copy of any cancellation or non-renewal of insurance required under this contract. In the event the Contractor fails to keep the required insurance coverage in effect at all times, the DMV may, in addition to any other remedies it may have, terminate this contract upon the occurrence of such event.

3. Deductible

The Contractor is responsible for any deductible or self-insured retention contained within their insurance program.

4. Primary Clause

Any required insurance specified under this contract shall be primary, and not excess or contributory to any other insurance carried by the DMV.

5. Insurance Carrier Required Rating

All insurance companies must carry a rating acceptable to the Department of General Services (DGS), Office of Risk and Insurance Management (ORIM). Per DGS ORIM, an acceptable rating is “A” or better, and financial size category of “VII” or better to the latest edition of the A.M. Best Key Rating Guide. If the Contractor is self-insured for a portion or all of its insurance, a review of the Contractor’s financial information, including a letter of credit, may be required.

6. Endorsements

Any required endorsement must be physically attached to all requested certificates of insurance and not substituted by referring to such coverage on the certificate of insurance.

7. Inadequate Insurance

Inadequate insurance or lack of insurance does not negate the Contractor’s obligations under this contract.

Exhibit A, Statement of Work, Page 6 of 33

B. Commercial General Liability

1. Throughout the term of this contract, the Contractor shall provide the DMV with a valid certificate of insurance stating that there is commercial general liability insurance presently in effect for the Contractor with limits of not less than $1,000,000.00 per occurrence for bodily injury and property damage liability combined. The policy shall include coverage for liabilities arising out of premises operations, independent contractors, products/completed operations, personal and advertising injury, and liability assumed under an insured contract. This insurance shall apply separately to each insured against whom claim is made or suit is brought subject to the Contractor’s limit of liability.

2. The insurance policy shall include the following additional insured endorsement that shall be supplied under form acceptable to DGS, ORIM:

The State of California, its officers, agents and employees are included as additional insured, but only with respect to work performed for the State of California.

C. Automobile Liability

By signing this contract, the Contractor certifies that the Contractor and any of their employees or subcontractors using a vehicle in the performance of work under this contract possesses valid automobile liability coverage in accordance with California Vehicle Code Sections 16450 to 16457, inclusive.

The DMV reserves the right to request proof at any time.

D. Workers Compensation

1. Throughout the term of this contract, the Contractor shall provide the DMV with a valid certificate of insurance stating that there is workers compensation insurance presently in effect for the Contractor, if the Contractor employs any person, in any manner, that is subject to the Workers Compensation Laws of California. The Contractor shall maintain statutory worker’s compensation and employer’s liability coverage for all its employees who will be engaged in the performance of this contract.

Employer’s liability limits of not less than $1,000,000.00 are required. If the Contractor does not employ any person, in any manner, so as to not become subject to the Workers Compensation Laws of California, the Contractor shall complete and submit to the DMV Contract Administrator, a Workers Compensation Exemption Certification form.

2. In the event the Contractor becomes subject to the Workers Compensation Laws of California during the term of this contract as a result of hiring employees to perform required services under this contract, the Contractor shall provide the DMV within ten (10) calendar days of hiring employee, with a valid certificate of insurance stating that there is workers compensation insurance presently in effect for the Contractor. The

Exhibit A, Statement of Work, Page 7 of 33

Contractor shall maintain statutory worker’s compensation and employer’s liability coverage for all its employees who will be engaged in the performance of this contract. Employer’s liability limits of not less than $1,000,000.00 are required.

3. The Contractor’s workers compensation insurance policy shall be endorsed with a waiver of subrogation in favor of the State of California in the event the Contractor employs any person, in any manner, that is subject to the Workers Compensation Laws of California.

E. Professional Liability

1. Throughout the term of this Agreement, the Contractor shall provide the DMV with a valid certificate of insurance stating that there is professional liability insurance presently in effect for the Contractor with limits of not less than $1,000,000.00 per occurrence and $3,000,000.00 in the aggregate, covering any damages caused by a negligent error, act, or omission.

2. By signing this Agreement, the Contractor certifies that the carrier of any professional liability insurance required in the performance of this Agreement has knowledge of the Contractor’s extension of services to the

DMV.

D. DMV’S RESPONSIBILITIES

1. Provide access to business and technical documentation as necessary for the

Contractor to complete the tasks identified under this contract.

2. Provide access to the DMV staff, management, offices and operation areas as required to complete the tasks defined under this contract.

3. The DMV shall be available to provide general guidance, information, and facilitation activities including access to DMV Subject Matter Experts such as, DMV business analyst(s), DMV system analyst(s), and DMV programming staff as necessary for the Contractor to complete the tasks defined under this Contract.

DMV shall not provide any resources to complete the Contractor responsibilities.

4. If needed, invite the Contractor to appropriate project meetings.

5. The DMV Contract Manager responsible for overseeing the Contractor's performance, the Contractor’s completion of requested services, and to whom all communications relative to those services be addressed is:

Name: TO BE DETERMINED

Telephone Number:

Email Address:

Exhibit A, Statement of Work, Page 8 of 33

E. TASKS

1. General

1) Contract Transition

a. The first four (4) weeks and last eight (8) weeks of this Agreement term are hereby identified as "Contract Transition" for transitioning the performance of services under existing agreements to new agreements with different contractors (when applicable) in order to prevent service interruptions.

b. During the first four (4) weeks of this Agreement term, the Contractor agrees to transition the performance of services required under this Agreement from other contractors under existing agreements when applicable.

1. The Contractor shall submit a transition schedule to the DMV Contract Manager identifying all proposed transition dates for each location identified in Exhibit D when applicable. The transition schedule must be approved by the DMV Project Contract or their authorized representative before transition begins.

2. The Contractor's first monthly rent payment shall be pro-rated in accordance to the actual date the Contractor began performing services at an office following completion of transition.

c. During the last eight (8) weeks of this Agreement term, the Contractor agrees to transition the performance of services required under this Agreement to other contractors under other agreements when applicable.

1. The Contractor shall continue to provide services at an office under this Agreement until transition to another contractor under another agreement has been completed or the contract expires, whichever occurs first.

d. The Contractor's last monthly rent payment shall be pro-rated in accordance to the actual date the Contractor stopped performing services at an office following completion of transition.

2) The Contractor shall provide a message display system solution for DMV field offices that is dynamic, scalable, and allows for multiple uses, including (but not limited to) the following:

a. Providing DMV related news, information, and messaging.

b. Increasing public awareness of ever-expanding programs and service offerings available through DMV's digital platforms, internet website, self-service terminals.

c. Providing messages that encourage public safety.

d. Posting live AMBER Alerts.

e. Providing customers with live emergency road and traffic conditions.

Exhibit A, Statement of Work, Page 9 of 33

f. Providing product and service content that align with DMV and transportation-related missions and goals.

g. Ensuring proposed product and service content is consistent with the professionalism, integrity, public safety, mission, and law enforcement responsibilities of the DMV.

h. Providing informational videos with audio for DMV staff viewing, as needed.

i. Providing WiFi connectivity within the DMV field office for a large number of users.

j. Providing wireless monitoring and analytics for wireless internet access initiated by individuals using WiFi connectivity within the DMV field office.

3) The message display system solution shall meet all of the following:

a. Must be completely isolated and secure.

b. Must not interface with or interfere with any existing DMV networks or systems.

c. Shall display content without audio during normal DMV business hours to avoid any interference with field office business functions and activities.

However, the system shall have audio capabilities and functionality. All displayed content shall be delivered to message display systems by the Contractor.

d. Shall provide a means of connectivity by which video and data content will be uploaded and downloaded to and from the message display system's local media player device.

e. Shall operate with a 96% uptime during normal DMV business hours throughout the term of this Agreement, except when an interruption occurs outside of the Contractor's control (e.g. fire, flood, earthquake, power outage.) The DMV reserves the right to terminate this Agreement with a 30-day written notice if the Contractor demonstrates a failure to meet and maintain this minimum standard for two (2) consecutive months.

f. Message display system uptime or availability shall be calculated by using the following formula:

Availability= (Time Up)/ (Total Time) (Time Up) = (Total Time) - (Time Down) (Time down) = N x (MTTD + MTTR) + (Maintenance Time) Where:

N = Average number of failures for a time period MTTD = Mean time to detection MTTR = Mean time to restore the item to normal operation Total Time = Total number of business hours per month Time Down= Total time (in whole fractions of hours)

Exhibit A, Statement of Work, Page 10 of 33

g. The message display solution shall comply with California Vehicle Code (CVC) Section 1656.5 (45 minutes of every hour of message display system operating time must consist of DMV related content designated by the DMV, and the remaining 15 minutes of every hour of message display system operating time may consist of Contractor provided content that are pre-approved by the DMV.) The 15 minutes of Contractor provided content shall be distributed evenly within every hour, and no content segment shall be longer than one (1) minute in length. The DMV reserves the right to reduce the allotted content time in cases of emergency or other special circumstances.

4) The message display system solution shall be capable of all the following:

a. Providing on-screen multi-zone playback.

b. Providing live video feeds.

c. Being remotely managed.

d. Providing content in both English, Spanish, and other languages when required.

5) The Contractor shall control access privileges to message display systems on a job function basis. Only the Contractor's employees specifically tasked with implementing and supporting the message display system functions shall be granted access. All access will be logged and maintained for the term of this Agreement, and the Contractor will provide copies of logs to the DMV upon request.

6) The Contractor shall only broadcast DMV approved content on the message display systems. The Contractor shall not transmit any DMV supplied content to non-DMV locations, or store any DMV supplied content on databases, servers, or portable devices. DMV supplied content shall only be maintained by the Contractor until such time new content is provided and for providing statistical data for reports.

7) Authentication credentials used to remotely maintain and support message display systems shall be assigned to Contractor employees that manage message display systems, and assigned authentication credentials shall not be shared. Authentication credentials assigned to Contractor employees that are reassigned or terminated during the term of this Agreement must be immediately revoked by the Contractor.

8) The Contractor must notify the DMV via email within 10 minutes of discovery or suspicion of unauthorized access to DMV content. The Contractor must log all access to message display system data and provide copies of logs to the DMV upon request. At a minimum, such logs must identify the user, date and time of each action on data, and type of action taken. All logs must be maintained by the Contractor for a period of 24 months.

Exhibit A, Statement of Work, Page 11 of 33

9) The Contractor shall notify the DMV via email within 30 minutes when a message display system is not functioning and provide down condition details.

The notification shall include an estimated time service will resume. The Contractor shall develop processes and procedures to manage changes, to identify problems, and to respond to and resolve issues within 24 hours.

10) The Contractor shall provide the DMV with a toll-free number to contact for reporting and resolving message display system issues.

11) The Contractor shall attend project meetings and periodic briefings when requested by the DMV.

12) The Contractor shall deliver all message display system content in a format that is optimized for best viewing on an LCD flat panel display. The minimum acceptable level of video or motion graphic quality is 1080p in a 16:9 format.

13) The DMV shall accept a fully implemented message display system solution at a DMV field office after all typical message display system performance standards have been met for a period of 30 consecutive calendar days without failure.

2. Equipment

1) The Contractor shall provide, install, maintain, replace, and remove all necessary message display system equipment at no cost to the DMV throughout the term of this Agreement.

2) The Contractor shall be the owner of all Contractor provided message display system equipment during the term of this Agreement. The Contractor shall retain ownership of all contractor provided message display system equipment at the end of this Agreement.

3) All message display system equipment shall be new and not reconditioned or refurbished. All equipment shall be at the latest engineering change level offered by the original manufacturer and shall have been manufactured within the last 12 months.

4) The DMV shall not be held responsible for any damage to Contractor provided message display system equipment provided to DMV field offices during the term of this Agreement. The Contractor shall replace all damaged and defective equipment at no cost to the DMV.

5) General Equipment Specifications

a. All equipment shall operate on regular 120 volt, 60Hz AC, and shall be equipped with a grounded plug. All equipment must meet Underwriter's Laboratory (UL) standards or equivalent.

b. All equipment shall be designed and built to withstand voltage fluctuation ranging from 90 to 130 volts with no effect on operation.

c. All equipment shall operate normally under room temperature extremes.

Exhibit A, Statement of Work, Page 12 of 33

d. The Contractor shall provide up to three (3) LCD flat panel monitors measuring at least 32" in size along with all mounting equipment (free-standing, hanging, or wall-mounted) per message display system at each DMV field office. The total number of flat panel monitors to be installed at each field office location shall be determined by the DMV. Flat panel monitors shall minimally meet the following specifications:

1. Energy Star Compliant

2. Digital Television Certification: HDTV

3. TV Tuner: 1x analog , 1x digital

4. Video Interface: HDMI , S-Video , Component , Composite

5. PC Interface: VGA (HD15/DB15)

6. Diagonal Size: 32" - Widescreen

7. Technology: TFT active matrix

8. Resolution: 1920 x 1080

9. Input Video Formats:1080p or greater

10. Image Aspect Ratio: 16:9

11. Image Contrast Ratio: 2000:1

12. Dynamic Contrast Ratio: 10000:1

13. Brightness (cd/m2): 650

14. Progressive Scan: Progressive scanning (line doubling)

15. Viewing Angle: 176 degrees

16. Viewing Angle (Vertical): 176 degrees

17. Backlight Life: 60,000 hours

18. Analog TV Tuner: NTSC

19. Reception System ATSC, NTSC, QAM

20. Supported Computer Resolutions: 640 x 480 (VGA) , 1024 x 768 (XGA) , 800 x 600 (SVGA) , 1280 x 768 0/1/XGA) , 1280 x 1024 (SXGA)

21. Closed Caption Capability: Yes

22. Multi-channel Preview: POP, Split screen, Picture-in-picture (PIP)

23. Connector Types: 2 x HDMI (19 pin HDMI Type A) , 2 x Component video input (RCA phone x 3) , 1 x S-Video input (4 pin mini-DIN) , 1 x VGA input (15 pin HD D-Sub (HD-15)) , 2 x Composite video/audio input (RCA phone x 3) , 1 x Serial (9 pin D-Sub) , 4 x Audio line-in (RCA phone x 2)

24. Power Consumption Standby/Sleep: 1 Watt

25. Power: AC 120V

26. Built-in Speakers for Audio Capabilities

Exhibit A, Statement of Work, Page 13 of 33

6) Equipment Installation

a. Codes and Standards

1. The Contractor shall perform all work in strict accordance with all applicable national, state, and local codes including, but not limited to, the latest legally enacted editions of the following specifically noted requirements:

A. California Electric Code (CEC) B. ANSI-C2, National Electrical Safety code (NESC) C. California Building Code (CBC) D. California Fire Code (CFC)

2. Reference to the following standards infers that installation, equipment, and materials shall be within the limits for which it was designed, tested, and approved, in conformance with the current publications and standards of the following organizations:

A. American National Standards Institute (ANSI) B. American Society for Testing and Materials (ASTM) C. Institute of Electrical and Electronics Engineers (IEEE) D. Insulated Cable Engineers Association (ICEA) E. National Electrical Contractors Association (NECA) F. National Electrical Manufacturers' Association (NEMA) G. National Fire Protection Association (NFPA) H. Underwriters' Laboratories (UL)

b. Conference with The DMV Facilities Project Manager

1. The Contractor shall confer with the DMV Facilities Project Manager to confirm exact locations, mounting heights, and arrangements of all finished work prior to roughing-in. Minor relocations and rearrangements of the work requested at this time shall be included at no additional cost to the DMV. This includes adjusting outlets to suit connection point requirements.

c. Workmanship Supervision

1. All workmanship shall be carried out in a manner satisfactory to, and approved by, the DMV Facilities Project Manager.

2. The Contractor shall assign a competent representative to constantly supervise the work performed throughout the term of this Agreement.

d. Drawings

1. The Contractor shall mark-up a clean set of drawings for each field office installation as work progresses to show the dimensioned location and routing of all electrical and cabling work, which will become permanently concealed.

Exhibit A, Statement of Work, Page 14 of 33

2. The Contractor shall maintain up-to-date "record document" drawings in conjunction with the actual progress of a field office installation.

Accurate progress mark-ups shall be available for examination by the DMV Facilities Project Manager at all times.

3. The Contractor shall prepare "as-built" drawings with circuits and cables marked at riser locations.

4. After completion of an installation at a DMV field office, the Contractor shall deliver one (1) complete hardcopy set and one (1) complete electronic set of electrical and cable drawings/floor plans to the DMV Facilities Project Manager. The Contractor shall also deliver one (1) complete hardcopy set of electrical and cable drawings/floor plans to the DMV field office manager.

e. Safety

1. The Contractor shall be responsible for implementing, maintaining, and supervising all necessary safety precautions which will ensure against injury to persons or damage to property during the term of this Agreement. No drawing review, construction review, or any other act or service rendered by the owner, architect, their employees, or consultants shall be construed to approve or judge upon the adequacy of the Contractor's safety measures.

f. Inspection

1. The Contractor shall cooperate with the DMV and shall provide assistance at all times for the inspection of the Contractor's work. The Contractor shall remove covers or perform any reasonable work that, in the opinion of the DMV, will be necessary to determine the quality or adequacy of the work.

2. If the DMV Facilities Project Manager determines that any materials provided by the Contractor does not conform to these specifications, the Contractor shall remove the non-conforming materials from DMV’s property within three (3) DMV business days at the Contractor's own expense.

g. Equipment Installation Completion Report

1. Upon completion of equipment installation at each DMV field office, the Contractor shall prepare an equipment installation completion report, sign and date the completion report, and either fax or email the signed and dated completion report to the DMV Facilities Project Manager.

Exhibit A, Statement of Work, Page 15 of 33

h. Basic Materials and Methods

1. The Contractor shall layout all work in advance and avoid conflict with other work in progress. Physical dimensions shall be determined from architectural and structural plans. The Contractor shall verify locations for junction boxes, disconnect switches, stub-ups, etc. for connection to equipment.

2. All materials furnished and installed by the Contractor in permanent constructions shall be new, full-weight, standard in every way, and in first- class condition. All materials shall conform with the standards of an organization acceptable to the authority having jurisdiction and concerned with product evaluation that maintains periodic inspection of labeled equipment or materials, and by whose labeling the manufacturer indicates compliance with appropriate standards or performance in a specified manner. Only materials designed for the purpose employed shall be used.

3. All systems, materials, and equipment proposed for use by the Contractor in this Agreement shall be subject to review by the DMV Contract Manager for adequacy and compliance with these specifications.

4. All materials provided by the Contractor shall be delivered and stored in original containers which shall indicate the manufacturer's name, the brand, and the identifying number. Items subject to moisture and/or thermal damage shall be stored in a dry, conditioned space. All items shall be covered and protected against dirt, water, chemical, and/or mechanical damage.

5. The Contractor shall deliver materials and equipment to DMV field offices in manufacturer's original packaging with labeling showing product name, brand, model, project name, address, and Contractor's name. The Contractor shall store materials and equipment in a secure location determined by the DMV Facilities Project Manager.

6. The Contractor shall utilize skilled craftsmen to install all materials and equipment. The norms for execution of the work shall be in conformity with NEC Chapter 3 and the National Electrical Contractors' Association's Standards of Installation.

7. The Contractor shall repair all surfaces and furnish all required materials and labor to maintain fireproof, airtight, and waterproof characteristics of the construction.

8. Installation of all equipment shall be in accordance with manufacturer instructions.

9. The Contractor shall obtain written permission from the DMV Facilities Project Manager before cutting or piercing structural members.

Exhibit A, Statement of Work, Page 16 of 33

10. Sleeves through floors and walls are to be black iron pipe or galvanized rigid steel, flush with walls, ceilings, or finished floors, and sized to accommodate the raceway. All penetrations through concrete walls and floors shall be grouted. Holes through existing concrete shall be core bored.

11. The Contractor shall keep the work area reasonably neat and orderly by performing periodic clean-ups throughout the duration of this project.

12. As independent parts of the installation are completed, the completed independent parts may be commissioned and utilized during construction.

13. All testing, verification, and termination of wires and cables shall be performed by the Contractor.

14. After an installation has been completed, the DMV shall conduct an operating test. The DMV shall notify the Contractor if any equipment fails to operate in accordance with the requirements of these specifications.

The Contractor shall correct any deficiencies at no additional cost to the DMV.

15. Prior to performing equipment installations at a DMV field office on each working day, the Contractor shall meet with the DMV Contract Manager or DMV Contract Manager's authorized representative to discuss daily tasks.

16. The Contractor shall become familiar with all work areas as well as the local conditions under which work is to be performed. Work shall be scheduled with regard to local conditions that may affect the progress and quality of the work.

i. Wire and Cable Pulling

1. Wire and cable pulling lubricant shall be UL or Factory Mutual approved.

2. No oil, grease, or similar substances shall be used to facilitate the pulling-in of wires and cables.

3. No wires or cables shall be pulled-in until all construction materials that might damage insulation or fill conduit with foreign material is completely removed.

4. Wires and cables shall be pulled into conduits and raceways with care to prevent damage to insulation. Use basket pulling grips to avoid slipping of insulation on wire and cable. Nylon rope or other soft surfaced cable must be used for pulling-in conduits other than steel.

Exhibit A, Statement of Work, Page 17 of 33

j. Electrical

A. Upon completion of work at each DMV field office location, the Contractor shall prepare or update the electrical panel directories to reflect all modifications.

B. The Contractor shall remove all debris and moisture from raceways, boxes, and cabinets before installing wire.

2. Wire

A. All wire shall comply with applicable standards of the Underwriters Laboratories, Inc.

B. All conductors for general wiring shall be a minimum of 98% conductivity, stranded, soft drawn copper.

C. All wire conductor size shall minimally be #12.

D. All wire conductors shall be 600 Volt, type THWN, XHHW, or THHN.

E. Wire conductors shall be marked with wire markers (Calpico, Ideal, or approved equal).

F. All wire conductors shall have identical color insulation from circuit breaker or control panel to load or device G. Armored Wire (Type AC or MC wire), a fabricated assembly of insulated conductors in a flexible metallic enclosure, is NOT permissible for use on any project performed under this Agreement.

H. Nonmetallic-Sheathed Wire (Type NM and NMC), a factory assembly of two (2) or more insulated conductors having an outer sheath moisture resistant, flame retardant, nonmetallic material, is NOT permissible for use on any project performed under this Agreement.

I. Wire shall be delivered to the job site plainly marked or tagged on 24" centers as follows:

i. Underwriters Label

ii. Gauge

iii. Voltage

iv. Kind of Insulation

v. Name of Manufacturer

vi. Trade Name

J. All wire shall be color coded as follows:

277 / 480V 120 / 208V

Phase A: Brown Black

Phase B: Orange Red

Phase C: Yellow Blue

Exhibit A, Statement of Work, Page 18 of 33

Neutral: Gray White

Ground: Green Green

Isolated Ground: Green w/Yellow Stripe Green w/Yellow Stripe

3. Wire Labeling

A. All wire shall be numbered and identified by means of wire markers at all switchboards, panel boards, auxiliary gutters, junction boxes, pull boxes, disconnect switches, and circuit breakers. These markers shall correspond to numbers on applicable shop drawings.

B. Each electrical wire run shall be labeled at both ends of the wire with the riser and circuit numbers as identified on the riser plan and in the detailed technical specifications.

C. Following the installation of an afterset and monument/riser, pull 2' long tails through the open front of the monument (do not attach the cover plate) and label both the wire bundle and monument with 1/8" minimum height letters/numbers using label maker to reflect the location, panel, and circuit numbers.

D. Wires shall be neatly laced into electrical panels in a ready-to-land condition, leaving 4' long tails. Label the bundle of tails with 1/8" minimum height letters/numbers using a label maker containing hot, neutral, and ground with the riser number, location, panel, and circuit numbers.

E. Temporary or pen mark labeling is not permitted.

F. No labeling abbreviations will be permitted without prior approval from the DMV Facilities Project Manager.

4. Branch Circuits

A. Branch circuits shall be 20-amp minimum. Each circuit will have #12 THHN stranded copper wire with a neutral for each circuit. Every specified location will require two separate grounds. One ground will be for an isolated ground and the other is a regular ground. Ground wires will be identified with the color green, and green with a yellow tracer. Grounds shall be stranded with a minimum size #12 THHN copper.

5. Connectors

A. For conductors #12 and larger, lugs and connectors for conductors shall be compression types of one-piece tubular construction with flat rectangular tongues. Two-hole lugs shall be used for sized 4/0 and larger. Fittings for copper conductors shall be tin- plated aluminum factory filled with a corrosion inhibiting and oxide penetrating compound.

B. Electrical connector type shall be UL approved plastic.

Exhibit A, Statement of Work, Page 19 of 33

k. Network Cabling

A. The Contractor shall leave 1O' of service loop cable slack at both ends unless otherwise specified by the DMV Facilities Project Manager.

B. All cable runs must be continuous. Splices are not permitted.

C. All cabling shall conform to standards based on the environment of the site, building codes, and applicable laws. All cables must be concealed in conduit, floor ducts, paneling, ceiling areas, or similar areas, except at mutually agreed upon areas. The Contractor is responsible for determining and complying with all applicable codes, ordnances, and laws.

D. Every copper pair within each installed cable must be tested from end to end through all connectors for opens, shorts, reversals, continuity, pin configuration, and correct location after installation.

Anomalies are to be located and reported to the DMV Facilities Project Manager, repaired where defective, and retested until accepted by the DMV Facilities Project Manager. Test and verify cables by running an end to end attenuation, continuity, and wire pair mapping test with a cable meter. The Contractor shall provide a written copy of the verification test results to the DMV Facilities Project Manager when testing is completed.

E. The following coloring system must be applied when installing cabling unless otherwise requested by the DMV Facilities Project Manager:

TYPE COLOR

Data Blue Voice Blue

Security White Alarm Red

2. Labeling

A. All cables shall be labeled at both ends of each cable with the appropriate cable number provided by the DMV Facilities Project Manager. The Contractor shall also label each workstation jack and patch panel jack with the corresponding cable number. Patch panels must be labeled with the cable numbers in numerical ascending order. The cables must be installed in the patch panel in the position with the corresponding cable number.

B. Label all cables with 1/8" minimum height letters/numbers using a label maker.

C. Temporary or pen mark labeling is not permitted.

Exhibit A, Statement of Work, Page 20 of 33

D. No labeling abbreviations shall be permitted without prior approval from the DMV Facilities Project Manager.

7) Equipment Maintenance, Repairs, And Replacement

a. Scheduled maintenance, non-scheduled repair services, and equipment replacement will be required to maintain the necessary operational uptime of the message display system equipment during the term of this Agreement. The Contractor shall provide all necessary scheduled maintenance, non-scheduled repair services, and equipment replacement for message display system equipment at no cost to the DMV. The Contractor shall specify the frequency and duration of scheduled maintenance required, which shall be consistent with the Contractor's established standards for scheduled maintenance. The maintenance, repair, and replacement of message display system equipment shall be coordinated with the DMV, and shall be performed by the Contractor outside of regular DMV business hours unless otherwise approved by the DMV. Obtaining access to field offices outside of regular business hours must be coordinated with the DMV Facilities Operations Branch and Field Operations Division. Equipment issues that could negatively impact the 96% uptime requirement that cannot be resolved by the Contractor remotely must be serviced onsite by the Contractor within two (2) DMV business days of being notified by the DMV.

8) Equipment Warranties

a. All message display system equipment warranties shall be the sole responsibility of the Contractor.

9) Equipment Removal

a. All Contractor provided message display system equipment removal must be performed outside of DMV's regular business hours unless otherwise approved by the DMV, and must be coordinated through the DMV Field Operations Division and Facilities Operations Branch.

3. Media Display Content

1) The Contractor shall not share content revenue generated from message display systems with the DMV during the term of this Agreement.

2) The Contractor shall submit all content to the DMV for written pre-approval.

The Contractor shall only utilize DMV pre-approved content on message display systems. The DMV shall provide the Contractor with written pre-approval or disapproval within five (5) DMV business days of receipt of the Contractor's request for pre-approval of content. Any losses incurred through the delivery of content not approved by the DMV shall be at the sole expense of the Contractor.

Exhibit A, Statement of Work, Page 21 of 33

a. The Contractor shall ensure that proposed content is consistent with the professionalism, integrity, public safety, mission, and law enforcement responsibilities of the DMV. The Department of Motor Vehicles or DMV logos may not be shown or mentioned in any Contractor provided content.

b. Content related to the following (but not limited to) industries and products are strictly prohibited on message display systems:

1. Alcohol

2. Tobacco

3. Medical Marijuana

4. Commercial Truck Driving Schools

5. DUI Legal Representation

6. Firearms

7. Ballot Measures

8. Politics

9. Religion

10. DMV Regulated Services:

A. Manufacturers B. Dealers C. Driving Schools D. Traffic Schools E. Vehicle Verifiers F. Registration Services

11. Job Postings unrelated to the DMV

3) All pre-approved content displayed on message display systems must include a disclaimer statement that said does not constitute an endorsement by the California DMV and/or the State of California.

4. Standard Reports

1) The Contractor shall provide the DMV with the following reports to measure and monitor the effectiveness and efficiency of the message display systems when requested by the DMV:

a. Daily, Weekly, and Monthly Downtime/Rendered Service Summary Reports which includes the following:

1. Description of problem.

2. Proposed resolution (if known) or steps and process for discovery if resolution is not known.

3. Estimated time for resolution.

b. Daily, Weekly, and Monthly per Content Run Time Reports.

Exhibit A, Statement of Work, Page 22 of 33

c. Daily, Weekly, and Monthly Percentage Reports on DMV provided content

vs. Contractor provided content.

d. Monthly Content Revenue Summary Report.

5. DMV Staff Training

1) The Contractor shall provide training to DMV field office staff in troubleshooting simple issues for resolution. California DMV expects the training to include, at a minimum, a review of procedures on possible issues, resolutions, and actions to take to resolve common issues. Training must be provided as systems are deployed to the designated field offices and shall include hands on demonstrations and practice.

2) The Contractor shall provide DMV designated DMV field offices and DMV Headquarters with any and all user manuals upon installation of message board systems. User manuals must be updated whenever changes to the program, equipment, or process are made within ten (10) DMV business days of said change throughout the term of this Agreement.

F. PAYMENT TERMS AND INVOICING REQUIREMENTS

1. The Contractor agrees to provide the DMV all labor, tools, materials, equipment, services, connectivity (including all necessary electrical and cabling), travel, training, and supervision; pay all taxes, insurance, bonds, license and permit fees, and other incidental costs to provide, configure, install, operate, and maintain message display systems at all DMV field offices included in Exhibit D in accordance with Exhibit A at no cost to the DMV.

2. For each DMV field office included in Exhibit D that has received a fully installed message display system from the Contractor that has been accepted by the DMV, the Contractor agrees to compensate the DMV a flat-rate monthly rent payment of $(TBD) per office no later than the second DMV business day of each month. The DMV reserves the option to add and/or remove DMV field offices from Exhibit D throughout the term of this Agreement via an agreement amendment.

3. Rent payments submitted to the DMV shall reference this Agreement number, the office locations where services are being provided, and the Contractor's name as shown in this Agreement.

4. Submit rent payments to:

Department of Motor Vehicles Accounts Receivable, MS: E108 PO Box 932382 Sacramento, CA 94232-3820

Exhibit A, Statement of Work, Page 23 of 33

G. PROBLEM OR ISSUE ESCALATION

The parties acknowledge and agree that certain technical and project-related problems or issues may arise, and that such matters shall be brought to the DMV’s or Contractor’s attention from the moment a service problem is…