National Physical Security Program SOW 03182010

ATTACHMENT 1 – DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

Table of Contents

SECTION

PAGE

A. Background

B. Scope

1.0 Program Management

1.1 Program Management Deliverables

2.0 Design

2.1 Engineering Support

2.2 Design Deliverables

3.0 Installation

3.1 Installation Deliverables

4.0 Central Station Service

4.1 Central Station Service Deliverables

5.0 Service and Repair

5.1 Mandatory Response Capabilities

5.2 Troubleshooting

5.3 Warranty

5.4 Service and Repair Deliverables

6.0 Non-Task Order Labor (LAC/MAS)

6.1 Non-Task Order Labor Deliverables (LAC/MAS)

7.0 Preventive Maintenance

7.1 Preventive Maintenance Deliverables

8.0 Equipment Inventory

8.1 Equipment Inventory Deliverables

9.0 Training

9.1 Training Deliverables

10.0 Transition Plan

10.1 Transition Plan Deliverables

STATEMENT OF REQUIREMENTS

NATIONAL PHYSICAL SECURITY SYSTEM

C.1 BACKGROUND

Judicial Security Division - Office of Security Systems (OSS) Management Support Division - Office of Courthouse Management (OCM)

Within the United States Marshals Service (USMS), the Office of Security Systems (OSS) and the Office of Courthouse Management (OCM) are responsible for the specifications, installation, and maintenance of security systems for all facilities in USMS control.

OSS is responsible for the installation and maintenance of security equipment protecting public lobbies, courtrooms, judicial chambers, judicial parking, Clerk of the Court, Probation and Pretrial Services and Public Defender offices. The courthouse perimeter and any other areas and facilities that support the Federal Judiciary and/or Court Family are included as part of this responsibility.

OCM is responsible for all new and renovated courthouse construction projects where USMS personnel will occupy space in the facility. OCM will request projects in USMS assigned space, including all USMS administrative, special purpose and parking space. Special purpose space includes detention cell blocks, secure prisoner circulation corridors, courtroom holding cells, prisoner/attorney interview rooms, prisoner elevators, vehicle sally ports, secure vehicle parking, fitness areas, firing ranges and any other space for which the USMS leases (non-court space). OCM staff is responsible for providing physical security devices for these areas to include cameras, monitors, intercoms, conduit and wiring, locking devices, alarms, security consoles, digital video recorders, duress alarms for staff and ballistic materials for prisoner movement areas.

Security equipment servicing OCM and OSS areas is commonly integrated into one console generally located within USMS occupied space. However, different sources of funding are used and separate task orders for OCM and OSS will be issued for each area of responsibility.

C.2 SCOPE

The Contractor shall provide all necessary personnel (management, supervision and administrative support), equipment and services to maintain the USMS National Physical Security Program. The Contractor shall provide for Project Management, System Design and Installation, Central Station Monitoring, Maintenance, Inventory Management and Miscellaneous Work and Repair. The contractor shall have an organization able to provide complete and full service to approximately 900 court locations within all 50 States and U.S. Territories. A list of the facilities locations and addresses is provided as Attachment A.

The Contractor shall be responsible for the installation and maintenance of equipment and supplies specified in task orders and for the maintenance and repair of all equipment, hardware and supplies furnished under this contract or previously installed.

Other Federal agencies associated with or supporting the Federal Courts may be delegated authority to order from this contract with the approval of the Contracting Officer. Such agencies include the General Services Administration (GSA), U.S. Trustees, U.S. Tax Court, Department of Justice and the Executive Office of the U.S. Attorney.

Orders from this contract by other Federal agencies shall not impede the performance of the Contractor on any task orders issued by the USMS. The USMS Contracting Officer shall be responsible for the resolution of any conflicts and/or disagreements between other Federal Agencies delegated with ordering authority and the USMS. All other contractual disputes shall be resolved in accordance with the Disputes Clause of this contract.

C.3.1 PROGRAM MANAGEMENT

A. The Contractor shall provide a certified program management qualification standard for the entire USMS Physical Security Program. The Contractor shall establish a dedicated program management team responsible for supporting the USMS contract located in a mutually agreed upon location. The location must be within one (1) hour driving distance or less than a 50-mile radius of the USMS HQs building.

B. The Contractor program management team shall work directly with USMS Contracting Officer’s Technical Representatives (COTR) and shall direct and supervise Contractor branch organizations performing work under this contract. The management team shall be exclusively devoted to performing work under this contract and shall have the managerial and technical capabilities to perform all associated duties. The Contractor program management office shall be responsible for providing comprehensive security system designs and installation plans, all associated cost data, scheduling and dispatch of all maintenance. This shall include a provision for requesting maintenance and repair work after normal business hours (8:00am – 6:00pm Local Time).

1. A toll-free number shall be made available for USMS maintenance and service requests. This information shall be provided to the U.S. Marshal (USM) and designated representative at each site serviced.

2. Attachment B contains all current maintenance and repair inventories required to support this program.

2.0 Design

A. As requirements become known by the government, the Contractor shall provide a detailed system design in the pre-installation plan and price estimate/proposal. The USMS generally has three types of system designs: (1) expansion of existing systems, (2) system replacement for outdated/unsupportable systems and (3) the design of new systems. All system designs shall be performed by qualified personnel within the Contractor organization. The program management office shall have sufficient quality assurance and approvals in place to prevent the USMS COTRs from having to perform design reviews other than concept review. The Contractor shall coordinate and approve all aspects of the project design with USMS COTRs, local USMS project representatives and the GSA facility manager unless otherwise directed by a USMS COTR.

1. All physical security system designs shall be in full compliance with USMS Requirements and Specifications for Special Purpose and Support Space manuals Publication 64; volumes 1, 2 and 3 (provided upon request).

2. As part of the design process the Contractor shall review all existing security systems to ensure compatibility with the task order request. The Contractor is expected to advise the USMS COTR of functional limitations, incompatibility issues and/or system interoperability limitations of any equipment to be installed. The Contractor shall inform the USMS COTR of all limitations as a result of a lack of sufficient space, Heating Ventilation and Air Conditioning (HVAC), AC circuits and rack/console equipment.

3. All equipment to be installed shall allow for at least 20% expansion capability of the system to which it is to be connected.

4. All equipment shall be installed in a professional manner consistent with industry standards for electronic systems and components. Equipment shall never be installed in an unsafe manner, for example, on top of bookcases, boxes, plywood sheets and equipment cases.

5. Wiring and cabling shall be installed in a manner consistent with the requirements of the National Fire Protection Agency and National Electric Code.

B. The system design will typically include security conduit, cabling, network topology, HVAC requirements and power requirements for alarm sensors, access control systems and closed circuit television (CCTV). The intention of the USMS is to standardize all physical security systems and devices throughout the entire program. The Contractor shall design systems with this intention and consult with the USMS COTR for equipment standards. The Contractor shall design systems using commercial off the shelf (COTS) system components. The Contractor is required to be impartial when selecting Original Equipment Manufacturers. Contractor shall use equipment from the GSA approved products listing that is FIPS-201 and PIV system compliant. Equipment and access control information must be conformant with HSPD-12 guidance. All system designs requiring proprietary equipment shall require Contracting Officer approval.

2.1 Engineering Support

The Contractor shall provide engineering support services for new construction or major renovation projects. Engineering support shall require the Contractor to work closely with GSA Architectural and Engineering in the preparation of electrical design drawings. Unless otherwise directed, all drawings shall follow the most current GSA Public Building Services CAD Standards. All drawings shall be provided using the commercially available AutoCAD application or equivalent. The Contractor shall maintain an electronic copy of floor plans indicating all security device locations for all projects issued under this contract. The Contractor shall submit one (1) electronic copy of all drawings and designs and one (1) hardcopy of all design documents to the USMS upon request.

The Contractor shall provide non-proprietary signaling devices for engineering support services. The Contractor shall develop and utilize standard central station protocols when in receipt of an alarm event.

2.2 Design Deliverables

A. Project floor plans: The Contractor shall provide electronic copies of all project floor plans indicating security device locations. Project floor plans shall be delivered in commercial off the shelf AutoCAD software or equivalent.

B. System power requirements: All system designs shall identify necessary AC power requirements. Typically, this requirement is applicable to equipment closets and control rooms.

C. System HVAC requirements: All system designs shall identify necessary HVAC requirements. Typically, this requirement is applicable to the equipment closets and control rooms.

D. Network designs: The Contractor shall provide network topology diagrams for all enterprise and IP based systems to include their locations within the facility.

E. As-built drawings: The Contractor shall provide as-built drawings for all system designs and configurations.

F. Riser diagrams: All electronic security system designs shall incorporate a system riser diagram. The riser diagram shall provide a pictorial indication of all panels and associated security devices with their locations.

G. Conduit requirements and layouts: The Contractor shall provide conduit size requirements and layouts for all USMS projects requiring conduit. All conduit designs shall be designed in accordance with all National Electric Code specifications.

3.0 Installation

A. The USMS Contracting Officer will provide the Contractor a Request for Quotation (RFQ) for all installation projects. The RFQ shall contain a Statement of Work indicating where the equipment is to be installed, any related drawings when available, local USMS point of contact, local GSA point of contact, USMS COTR contact information and any known special equipment requirements.

1. All installation of new equipment is ordered by the issuance of Task Orders (TO).

2. All installations under this task shall be for electronic physical security equipment, (e.g. CCTV, Access Control, Intrusion Detection and Duress Signaling).

3. The Contractor shall not commence work without first meeting with the GSA Building Manager and an authorized USMS representative.

4. All OSS and OCM projects shall follow the delivery guidance based on the dollar value of each project. Additionally, a firm completion date will be established for each individual task order.

QUOTE (RFQ)

Starting time after issuance of Task Order

days

15 working

15 working

25 working

days 25 working

days 45 working

45 working

B. In response to the RFQ the Contractor shall provide a detailed installation plan to the USMS COTR in accordance with the required delivery schedule specified in the RFQ. The delivery guidance schedules set forth in Table 1 are for guidance and planning purposes only. The installation plan shall provide a detailed estimate for all required materials, travel, labor, AC power and adverse conditions. It should also include the quotes for any electrical, locksmith or other sub-contractor work to be performed. The installation plan shall be in a USMS approved format and shall include details as follows:

1. Required Material: The installation plan shall include device type, location, cost, and narrative of operation in relation to overall system. Device type and cost shall be provided as a separate bill of materials attachment to the installation plan.

2. Travel: The installation plan shall indicate all required travel to include purpose labor category (e.g. Installation Technician, Engineer, Project Manager and other personnel as required). All travel shall be conducted in accordance with the Federal Travel Regulations in effect at the time of task order issuance. When lodging is not available at the government rate the Contractor must use the best rate available for similar accommodations.

3. Labor: The installation plan shall indicate all labor resources required for the project. The plan shall identify labor according to category and identify sub-contractor labor where applicable. The installation plan shall provide an estimated resource usage plan of all labor hours per category and associated cost. This plan shall be submitted as an attachment to the installation plan.

4. AC Power: Installation plans shall identify and coordinate power requirements with GSA building management or project manager and ensure available receptacles can be dedicated to security equipment or have receptacles installed for security equipment. Security equipment shall be tied to emergency AC Power when available. The project installation plan shall include any provisions for needed power for security equipment.

5. Adverse Conditions: Installation plans shall identify and provide recommendations for conditions that adversely affect safety, equipment operation and maintenance or operator access.

6. Schedule: The installation plan shall provide a detailed resource loaded installation plan to include project start and completion dates with project milestones. Project milestones will be coordinated with USMS COTR and a local USMS project representative. Project Milestones include: “X”% complete, testing and acceptance dates, project completion dates and major accomplishments (e.g. access control head end installed and communicating).

C. The USMS works with GSA to design security systems for new buildings. The Contractor shall provide standard equipment requirements such as conduit requirements and AC power locations. During the design and construction phases of the project, the Contractor shall at the request of the USMS, be required to attend progress planning and review meetings and to visit the job site to coordinate with the GSA Project Manager and the General Contractor.

D. When developing the installation plan in response to the RFQ, the Contractor shall conduct a thorough visit to the project site with an installation supervisor or other technically qualified senior employee in order to determine the specific physical security system equipment, infrastructure and power requirements etc. During these visits, the Contractor shall coordinate with the GSA building management and the USMS representative from the OCM or OSS project office and/or the designated on-site USMS representative. The Contractor shall advise the GSA of the nature of the project and the equipment to be installed. The Contractor shall inquire about any special requirements for working within the building. Similar discussions will be held with the U.S. Marshal (USM) or Chief Deputy U.S. Marshal (CDUSM) or designee. The Statement of Work provided in the task order shall not be changed by the USM, CDUSM, Judicial Security Inspector (JSI), designee or anyone other than the USMS Contracting Officer. All comments from the Contractor shall be directed to the OCM and OSS COTR for consideration. The Contractor shall utilize the site visit to determine if subcontract services will be needed to complete the work.

E. In the event a proposal requires more time, the Contractor shall provide notice to the Contracting Officer and the appropriate COTR in the OCM or OSS, explaining the reasons why the proposal cannot be completed within the scheduled time established. The Contractor shall provide a date when the proposal will be submitted. The OCM or OSS will acknowledge receipt and approval/disapproval of the requested submission date.

F. The USMS anticipates the Contractor shall have all necessary resources to complete the required tasks identified in the project installation plan. Contractor field personnel shall have technical capabilities to perform the following tasks: installation of structured cabling, installation and programming of access control systems and related networks, installation and programming of intrusion detection systems, CCTV systems and installation of all typical locking hardware associated with integrated security systems such as electric strikes, magnetic locks and electric crash bars. All tasks to be performed by subcontractors must be identified in the project installation plan. The USMS reserves the right to request justification and/or additional information on the need for subcontract labor related to the installation, service, repair and maintenance of security systems.

G. The Contractor assumes all responsibilities and liabilities involved in obtaining the proper permits and compliance with state, county and local laws during the installation of security systems for the USMS.

H. Upon completion of all installation projects the Contractor shall provide training to all personnel identified by the USMS COTR or designee. The format and length of training shall be in accordance with the requirements of this contract as specified in the Section titled “Training.” The Contractor shall record the date of training, type of training provided, name of trainer the names and titles of all personnel attending the training. The list of attendees shall be provided with the final invoice documentation for the project. Upon completion of the training the Contractor shall provide the local USMS project representative with an electronic and/or hard copy of the training material.

3.1 Installation Requirements

A. Installation Plan: The installation plan shall provide a detailed resource loaded schedule for all installation projects. The schedule shall indicate start and completion dates (to include milestones) as well as a bill of materials including material cost, travel cost, labor cost (according to labor category) and sub-contractor cost.

B. Original Equipment Manufacturer (OEM) Manuals: OEM manuals shall be provided to the USMS. Manuals may be sleeved or re-bound to meet the requirements.

1. Users Manual: The Users Manual shall explain all procedures and instructions required for complete and successful operation of the installed equipment including:

a. Computers and peripherals

b. System start-up and shut-down procedures

c. Use of system, command and applications software

d. Recovery and restart procedures

e. Graphic alarm presentation

f. Use of report generator and generation of reports

g. Data entry

h. User commands

i. Alarm messages and printing formats

j. System access requirements

k. Video control instructions

l. Cameras and video recording equipment control

2. Maintenance Manual: The maintenance manual shall include descriptions of maintenance for all equipment including inspection, periodic preventive maintenance, fault diagnosis and repair or replacement of defective components. The maintenance manual shall identify system components, nomenclatures and maintenance operating procedures and recommended schedules. The Maintenance manual(s) shall include, but not be limited to:

a. System start-up

b. Normal operation indicator

c. Diagnostic routine applications and use

d. System shutdown

e. Emergency instructions

f. Special procedures

g. Service guide and service schedule

h. System and system wiring diagrams

i. Diagnostic and troubleshooting guide

j. Recommended spare parts listing

k. Maintenance reporting forms C. System Administration Manual: A System Administration manual shall be provided that encompasses the items outlined in the hardware, software and maintenance sections above. This manual shall also include system configuration instructions for all system components.

D. System configuration charts “port charts”: The Contractor shall provide one (1) copy of the control panel configuration chart inside each control panel enclosures and one (1) copy in final system documentation. The Contractor shall provide configuration charts for all CCTV matrices and DVR systems in a similar manner.

E. Performance Verification Test (System Test) and Acceptance plan: The Contractor shall provide a Performance Verification Test and Acceptance (PVTA) plan no later than forty-five (45) days after contract award to the USMS Contracting Officer for review and approval. The test and acceptance plan shall be developed in accordance with all manufacturer and USMS specifications. The Contractor shall provide a PVTA plan for USMS Physical Security Program device and system types to include but not limited to:

· Intrusion detection

· Duress

· Access control devices

· Power supplies to include UPS and battery backup

· Communication and network devices

· Closed Circuit Television

The PVTA shall be utilized to verify performance of all new, repaired and replaced equipment. The PVTA shall include a system acceptance form to be signed by the USMS COTR or onsite designee. In all cases, the signed acceptance form shall be made available to the USMS OSS/OCM COTR within seventy-two (72) hours of acceptance.

F. Performance Verification Test (System Test) and Acceptance Report: A PVTA report shall be submitted to the USMS OSS/OCM COTR for all new equipment and system installations no later than thirty (30) days after PVTA acceptance. The PVTA shall include a system acceptance form to be signed by the USMS authorized COTR. In all cases the acceptance form shall be made available to the USMS OSS/OCM COTR, within seventy-two (72) hours after completion. The report shall indicate, at a minimum, the following:

· Full or conditional acceptance

· Brief explanation of failures and corrective action

· Description of equipment tested

· Location of each piece of equipment

· Each test conducted

· Results of each test

· Date and time of testing

· Name and position of contractor personnel conducting the PVTA

· Name and position of the USMS COTR or Government designee

· Brief explanation of failures and corrective actions

· Original signed PVTA acceptance form

G. Training Verification Form: The Contractor shall provide a detailed Training Verification Form identifying the following information:

· Name of trainer

· Date, location, and type of training provided

· Name and title of personnel trained

4.0 Central Station Service

Many USMS facility locations require Central Station monitoring due to lack of on-site security personnel. This shall be required during non-operational hours and/or on a 24-hour-a-day basis. Due to the confidentiality of the work, the USMS requires that this Central Station Service be owned and/or controlled by the Contractor. The Contractor Central Station Service center shall meet all applicable Underwriters Laboratory (UL827 and references therein) certification requirements; additionally the Contractor shall provide copies of these certifications and allow USMS personnel or designated representatives access to the facility for inspection prior to acceptance or at any other time during the duration of this contract.

4.1.1 Central Station Service Deliverables

A. The vendor shall program each alarm panel to conduct a monthly communications test to the Central Station. A toll-free number will be provided for the transmission of alarms and trouble signals from the monitored sites to the Contractor(s) central station. The toll-free number shall become the domain rights of the government and will be transferable under the transition plan deliverables. The vendor will be responsible for ensuring an appropriate means of tracking communication status of panels is in place to ensure monthly communications tests are successful or, if not, service for the panel and notification to the government is provided. Troubleshooting and maintenance of all government owned panels covered under this contract will be the responsibility of the vendor.

B. System test reports: The Contractor(s) shall provide system status and test reports for all systems connected to Central Station Monitoring. All reports shall be deliverable in a real time and searchable format with hard copies provided upon request.

C. The test report shall indicate communication status, communicator type and location of communication panel for each site.

1. Incident reports: The Contractor shall be able to provide reports as needed, including incident reports for all alarm events at USMS monitored locations. The report shall indicate alarm type, device location, facility, alarm time and Central Station Service action taken.

2. Monthly system communication status reports: The Contractor shall conduct monthly communication tests for each of the monitored intrusion detection systems. All locations indicating no communications shall provide a narrative report of the actions taken to restore communications.

3. System open and closing reports: The Contractor shall provide system opening and closing reports for all monitored systems upon request. The report shall identify users, facilities and opening and closing times.

4. System alarm and trouble reports: The Contractor shall provide a report identifying all system trouble reports for each monitored facility upon request. The report shall identify the type of trouble and resolution action taken.

5. Annual Report of all Monitored Locations: The Contractor shall provide USMS with a detailed report of all monitored locations. The annual report shall provide a listing of all alarm incidents according to location and the resolution of those incidents.

5.0 Service and Repair

A. The Contractor shall have the capability to provide on-site service and repair to all sites with USMS provided security systems and equipment. The USMS shall be provided with a toll-free telephone number to contact the Contractor office for service and repair requests. The toll-free number will then become the domain rights of the government and be transferable under the transition plan deliverables. The Contractor shall have the ability to provide service, maintenance and repair for all USMS Physical Security Program equipment.

B. The Contractor shall dispose of equipment as directed by district personnel or a USMS COTR in accordance with FAR Clause 52-245-1. All equipment taken out of service shall be removed from the inventory.

C. Upon award the Contractor shall provide the USMS all OEM Technician certifications. In addition, the USMS shall also be provided OEM certifications for newly hired technicians prior to performing any scheduled or unscheduled maintenance.

5.1 Mandatory Response Capabilities

A. The Contractor shall dispatch all maintenance, repair and service from one central service office. This office will be accessible via e-mail and the Contractor provided toll-free number. The Central Service office will be staffed with Service Coordinators from 8:00 a.m. to 8:00 p.m. Eastern Standard Time. The contractor shall develop an emergency response system for after hour requests and response B. All CONUS and OCONUS sites (U.S. Virgin Islands, Guam, Puerto Rico, and the Northern Marinas Islands) require a six (6) response time after notification to provide service and repair.

C. All maintenance and repairs of installed security systems and equipment shall be finalized within three (3) business days of being identified. For all repairs which cannot be made within three (3) business days the Contractor shall provide “loaner” equipment of equal or greater capabilities than the equipment to be repaired. This requirement shall be adhered to no matter what the age or version of the failed equipment. If equipment which is covered under the maintenance agreement is deemed non-repairable the Contractor shall replace it with equipment of equal or greater capabilities. In no instance shall the replacement of non-repairable equipment exceed thirty (30) days to restore to fully operational capability. If equipment replacement is required, every effort will be made to ensure replacement components comply with the current aesthetics of the site. Additionally hard drives containing any data or video recordings will not be removed from the facility. Replacement equipment must accommodate the removed hard drive. All removed hard drive will be surrendered to the JSI.

5.2 Service and Repair Requirements

A. Service and Maintenance Work Order: The Contractor shall provide the USMS with a Service and Maintenance Work Order upon completion of all service and maintenance work. The Work Order shall be signed by the Contractor representative and the USMS point of contact or government designee. The signed work order shall be made available to the USMS OSS/OCM COTR, within seventy-two (72) hours after Government acceptance. The work order shall detail:

1. Labor hours and cost

2. Travel

3. Equipment provided and cost

4. Location

5. Reason for service

6. Resolution

6.0 Non-Task Order Labor (LAC/MAS)

A. LAC and MAS are authorizations used by OSS and OCM respectively to issue service orders not related to routine repairs and corrective maintenance that do not exceed $3,000.00.

B. The repair and maintenance section of this contract provides for labor to repair and maintain all installed equipment that fails to function properly. On occasion service calls may be required to relocate or repair existing equipment not related to equipment malfunction. For example, new carpet may be installed in chambers, which would necessitate the removal and relocation of wiring to duress and entry control equipment. Another example would be the repair or replacement of a pedestal mounted access control device which was struck by a vehicle.

C. If repairs are needed after normal business hours, the OCM/OSS COTR must approve overtime charges in advance.

D. Emergency repairs - During non-business hours, the contractor is authorized to make emergency repairs up to $3,000.00 and must obtain written approval the next business day from OCM/OSS COTR. The OSS/OCM COTR will provide a separate authorization number for emergency work performed after business hours. This authorization number shall be included on the invoice for the work.

E. In all cases, work shall not exceed ten (10) business days from the date the LAC/MAS is issued unless agreed upon by the USMS OSS/OCM COTR.

F. Consumables related to LAC/MAS service requirements - The USMS may purchase consumables under the LAC/MAS program. Examples of such consumables include, but are not limited to, access control cards, badge station printer ribbons, lanyards, access control card protection sleeves, etc.

7.0 Preventive Maintenance

A. Periodic Preventive Maintenance (PM) Inspections shall be provided for all USMS Physical Security Program locations on an agreed upon schedule of no less than once annually. The primary purpose of the preventive maintenance program is to reduce component down time through inspection and service of electronic security components and by replacement of components that are nearing the end of their useful life expectancy. The inspection shall require visual and physical inspection of each component at a site. Each component shall be tested in accordance with manufacturer and USMS recommended testing procedures.

B. The Contractor shall provide a test report to the USMS COTR upon request. All batteries will be tested under load and will be replaced as needed. CCTV monitors will be checked for clear images and burn in.

C. The Contractor shall utilize clear and concise instructions and detailed procedures to be followed by technicians performing preventive maintenance visits. The intent of the program is to ensure full service of all installed equipment. Equipment beginning to fail shall be replaced as soon as possible rather than until complete component failure.

D. The Contractor shall provide a schedule of annual Preventive Maintenance visits and maintenance procedures for all equipment items sixty (60) days after award of the contract. At the completion of each visit, a report shall be provided to the JSI or designee, as well as to the OSS/OCM COTR. The report shall detail the date of the visit, the work performed and identify any equipment which was repaired or replaced. The Contractor shall visit each site within nine (9) months of contract award to perform Preventive Maintenance and verify inventory. Where necessary, a corrected maintenance inventory for the site visited shall be submitted to the USMS.

E. The Contractor shall provide a report detailing the Preventive Maintenance location and deficiencies found during the inspection. This report shall be delivered to the identified USMS OSS/OCM COTR. The report shall be provided no later than thirty (30) days after the completion of the month in which the preventive maintenance was performed. Maintenance procedures for new equipment items shall be submitted as the items are installed.

F. The Government does not guarantee that at the beginning of the contract all equipment transferred to the Contractor for service will be in good working order. Notwithstanding this, any equipment in non-working order or providing an acceptable level of service will be repaired or replaced. All equipment covered by the contract shall be maintained regardless of whether it is on the inventory provided. If the initial on-site inspection determines that the inventory is inaccurate, adjustments shall be submitted on the next monthly maintenance invoice.

G. The Contractor shall perform all necessary manufacturer recommended software and firmware updates during the facility preventive maintenance visit. The Contractor shall ensure that all USMS Physical Security Program equipment is operating with the latest manufacturer software, firmware or service pack version. The Contractor shall advise a USMS COTR of all systems unable of accepting updates due to hardware or software limitations. For all instances of this type the Contractor shall provide the USMS with a cost proposal identifying the necessary equipment updates required. The cost proposal shall follow the format as identified in 3.0 of this Statement of Work. This cost proposal shall be delivered with a preventive maintenance report to the USMS. Prior to completion of the Preventive Maintenance for the facility, the Contractor shall ensure that all facility point of contact information is correct.

8.0 Equipment Inventory

A. The USMS shall provide the Contractor with a digital inventory of all installed security equipment. Upon receipt of the inventory from the USMS the Contractor shall maintain the inventory of all security system equipment in an electronic format and shall make it available in real time to the USMS. The Contractor shall provide the USMS with an Inventory Control/Asset Tracking system that is capable of providing real time update and interactive access to the USMS COTRs for specific facilities and projects. The Inventory Control/Asset Tracking system shall be capable of allowing users to generate reports based on various criteria and parameters. The Contractor shall develop a standard naming convention and standard nomenclature for all system device categories. The Contractor inventory control system shall be capable of identifying and querying assets according to USMS project tracking number, type, CLIN, location, model, manufacturer, installation date, warranty date, life cycle date or cost.

B. The Contractor shall, within ninety (90) days of contract award, complete an on site equipment inventory. The inventory for each site shall be certified to the CO as correct or a corrected inventory submitted to the CO within (30) days of inventory completion. The Contractor shall update the equipment database in real time for the installation, relocation, or removal of equipment. In addition, the Contractor shall provide data tracking for all security equipment devices. This data collection and tracking shall be recorded according to the standard nomenclature, location, model, manufacturer, and serial number.

9.0 Training

A. The Contractor shall provide training to end users and administrators of installed devices and security systems. Such training shall be sufficient to allow the designated system administrator to perform routine system operations including, but not limited to, adding and deleting individual access control cards, adding and deleting individual users, adding, modifying, deleting door groups, access levels, integration of new devices and accounting for daylight savings time adjustments.

B. The length of the training requirement shall be proposed by the Contractor for each job and shall be included as a line item on each installation plan. The Contractor shall provide training to all personnel identified by USMS COTR or Government designee at the completion of ALL installation projects. The Contractor shall coordinate with USMS COTR to develop standardized training plans in accordance with manufacturer’s recommendation for all system types installed within the USMS Physical Security Program.

C. In addition to providing training to USMS personnel, the Contractor shall have an established training program for all Contractor employees. The Contractor employee training program shall address the required skills for all personnel supporting the USMS Physical Security Program. These skills include, but are not limited to: installation skills and standards, networking, life safety standards, project management, resource management, customer service, and all applicable state and local training requirements.

10.0 Transition Plan

A. The Contractor(s) shall provide USMS with two (2) Transition Plans; One (1) after award titled Program Transition Plan and one (1), upon termination of the contract, titled Program/Contract Termination Transition Plan. Within thirty (30) days of contract award, the contractor shall provide USMS with a detailed program transition plan. This plan shall provide a Plan of Action and Milestones describing the Contractor processes for assuming all tasks and associated duties of this contract. Additionally, the plan shall provide all required information for key personnel background investigations. The transition plan shall provide details of milestones and resources utilized during transition.

B. Within ninety (90) days of contract award, the Contractor shall develop, maintain and implement a detailed Program/Contract Termination Plan. This plan shall describe a Plan of Action and Milestones (POAM) in text and graphical form the actions that will be accomplished to complete this effort. The transition plan shall include, but will not be limited to:

1. Final acceptance and testing of all installed security devices.

2. Inventory and delivery of all equipment purchased under this contract (e.g. office equipment, storage boxes “job box”, specialized tools, etc.)

3. Inventory and delivery of all system design documentation developed under this contract.

4. Inventory of all open projects, including engineering support and installation projects.

5. Delivery of all financial data associated with this contract.

C. The execution of the transition plan shall be completed no later than nine (9) months after the termination of this contract.