SOW_version_8.17.docx

ATTACHMENT #1 – CONTINUATION OF SF-1449

RFQ# DJM-17-A41-R-0071

TACTICAL OPERATIONS DIVISION, OFFICE OF STRATEGIC TECHNOLOGY

GPS TRACKING AND VIDEO PLATFORM

STATEMENT OF WORK/SPECIFICATION/REQUIREMENTS

1) BACKGROUND:

The U.S. Marshals Service (USMS), which is a component of the Department of Justice, has approximately 6,500 employees and support contractors located in approximately 400 offices across the U.S. and its territories. To a large extent, the USMS is co-located in federal courthouses. However, there are increasing numbers of law enforcement task forces led by or participated in by USMS staff that is separately located.

The USMS mission is to defend the Constitution of the United States through protection of the judiciary and the judicial process. This law enforcement responsibility is carried out through the performance of the following functions:

· Providing court security

· Safekeeping protected witnesses of the court

· Apprehending fugitives trying to escape justice

· Ensuring prisoners are securely and humanely confined

· Producing prisoners for court appearances and judicial-related activities in a timely fashion

· Executing court orders to seize and disposed of forfeited assets

The USMS Tactical Operations Division (TOD), Office of Strategic Technology (OST) requires a GPS and Video Platform and one (1) Systems Administrator, who is highly qualified in operating their GPS and Video Platform Software. The contractor’s software platform shall be capable of giving OST the ability to provide complete situational awareness of USMS missions in a single interface. This single interface view shall include live GPS tracking devices, cameras, as well as points of interest (POI) locations in overlay format.

The GPS Tracking and Video Platform shall include the following characteristics:

A. Must have the ability to integrate, test and deliver integration with current USMS video platform (Video Insight) as well as any other video platforms that may be in use by other Government agencies, i.e. Genetec Omnicast.

B. Connects tracking devices, cameras, and mobile devices for a Total Asset Visibility on one (1) screen with Command and Control capabilities.

C. Can be deployed and accessed via the USMS-owned and controlled network environment with software residing on USMS-owned servers on USMS-controlled premises

D. All data from all devices must be sent directly to USMS servers without going to a 3rd party server first E. Server software must run in a Windows Server VMware environment F. Can run on any commercial browser with no need for plug-ins G. Mobile device application can be deployed on out-of-box/non-rooted/non-jail broken device H. Completely configurable UI/UX:

1. Admin users can manage the user interface and user experience (UI/UX) for groups, missions, and events on the fly, even after the App has been deployed I. Multiple Languages:

1. English

2. Spanish

3. Portuguese

4. French

5. Italian

6. Arabic

7. Ukrainian J. Ability to distribute live links for Situational Awareness with only an email address or phone number:

1. Provide unlimited secure and managed access to data and live situational awareness without distributing software to a viewing device K. Multiple ways to register mobile devices in the system – barcode scan or email:

1. Deploy to a new device in 1 minute (or less) anywhere in the world.

L. Works with iPhone, Android, and Blackberry – natively:

1. IOS 9.X and above

2. Android 5.X and above

3. Blackberry 10.X and above M. Works with ESRI Maps and Geo-Event Server, as well as any other mapping providers. Can be connected to any commercial web mapping service (WMS):

1. Google

2. Bing

3. Open Street Maps N. Ability to generate Machine-to-Machine (M2M) Alerts and cuing between devices that know nothing about each other from multiple vendors:

1. Allows phones to trigger cameras, and vice versa.

2. Allow GPS trackers to trigger cameras and phones and vice versa.

O. Data may not be stored or forwarded through a non-USMS server.

P. HTML 5.0 & java script, no plug-in required.

Q. Integrates with legacy USMS tracking system so old data can be brought forward into the new system.

R. Software (SE) runs on tablets and mobile phones.

S. Must already support current USMS GPS trackers and devices to include, but not be limited to: Micron Prime AT Plus and Micron Prime Bot II devices, NAL Shout family of trackers, Iridium Extreme phones, Meitrack OBDII trackers, Motorola APX family of LMR radio, and Datong family of trackers. Additional devices, judged to be within scope by the Contracting Officer, may be bi-laterally modified into the contract after award.

T. Must be able to provide remote device and mobile application configuration and programming via TCP/IP and SMS U. Must be able to provide exportable reports with detailed information on administrative features and functions of the GPS tracking system V. Must be able to allow unlimited users at any given time, unlimited tracking devices connect at any given time and unlimited servers as part of the pricing plan.

W. Warranty: The contactor shall provide new items/software only. No re-manufactured or “gray market” items shall be permitted. The contractor shall provide a one (1) year warranty for the requested items/components. The warranty period shall begin when the items have been received by the government, assuming that is passes the subsequent inspection by the USMS personnel – not when the product is manufactured. The contractor shall notify the COR within ten (10) calendar days of any recall notices, warranty replacements, or other issues regarding the GPS tracking and video platform

2) Systems Administrator:

Duties:

A. GPS and Video Platform Systems Administrator shall assist the U.S. Marshals Service personnel in the completion of tasks within the selected software.

B. Hours: 1960 yearly.

C. Typical tasks include but not limited to:

1. Configuration of different concepts of operations within software for optimal use.

2. Administration of Users Access and Permissions.

3. Completes setting up User Roles and Templates.

4. Coordinates enhancement requests and error mitigation.

5. Experienced with customizing user manuals and user guides for different concepts of operations within the software platform.

6. Supports new customers who are added onto GPS and Video Platform.

Qualifications:

A. Experience: The candidate MUST have a:

· Minimum of three (3) year of experience as an Systems Analyst providing products to a United States Government agency or the U.S. Department of Defense

· Favorably adjudicated moderate risk or higher Public Trust Investigation clearance

· Experience preparing and/or delivering briefings for Senior Executives

· Experience working collaboratively with representatives from other governmental organizations as well as an ability to work independently

· Experience preparing technical system guidance;

· Experience configuring different concepts of operations within software for optimal use;

· Experience adding and administering Users Access and Permissions;

· Experience setting up User Roles and Templates;

· Experience coordinating enhancement requests and error mitigation;

· Experienced with customizing user manuals and user guides for different concepts of operations within the software platform;.

· Experience supporting new customers who are added onto GPS and Video Platform.

· Bachelor’s Degree is required.

3) ROLES & RESPONSIBILITIES OF GOVERNMENT PERSONNEL

· Contracting Officer (CO): The CO has the overall and primary responsibility for the administration of this Contract. Only the CO has the authority to enter into, administer, or terminate this contract on behalf of the Government. This includes modifying and deviating from the Contract terms, conditions, requirements, specifications, and delivery schedules; making final decisions involving such matters as invoice payments or other consideration due to the Government for nonperformance or unsatisfactory performance, interpreting the CONTRACT, and resolving disputes; and, terminating the CONTRACT and/or task orders for default or convenience. The CO also has authority to delegate certain responsibilities to an authorized Government representative.

· Contracting Officer’s Representative (COR): The CO will appoint individual(s) to act as authorized representatives in the monitoring and administration of this contract. This individual is designated in writing as a COR. An individual designated as a COR is authorized to perform the following functions and those functions in accordance with the COR appointment letter:

· Coordinate the technical aspects of this contract and inspect all required services.

· Certify, accept and reject invoices deemed improper for payment for the services and/or supplies rendered and allowed under the terms and conditions of this contract.

· Evaluate the contractor’s performance.

4) PRICING REQUIREMENTS:

Vendors are to provide pricing under the attached pricing sheets for the base year and each option period under the contract. For evaluation purposes, the price schedule will be used to calculate each vendor’s total evaluated price for award determination. As this contract is indefinite quantity/indefinite delivery, the estimated quantity amounts requested are estimates only. Actual order amounts will be provided under task order. The contractor is guaranteed a minimum guaranteed amount of $250,000.00, which is only applicable to the base period of the contact.

Priced bundles must include the following:

1. Enterprise:

Cases Module Video Module Installation Unlimited orgs or Sites Configuration the Server High Availability Production Servers and one (1) Backup Server API and SDK provided at no additional cost.

Customer Options:

A. Bundle #1 – Enterprise High Availability Bundle:

Include:

-Up to 250 Users -Up to 1,000 Devices (Any Device – CASES Agent, Cameras, Trackers) B. Bundle #2 – Enterprise High Availability Bundle – Plus CASES for a medium Sized Enterprise Include:

-Up to users -Up to 1,000 Tracking Type Devices and Cameras -Up to 10,000 CAESES apps C. Bundle #3 – Enterprise High Availability Bundle – Plus CASES & SE Users for Medium Sized Enterprises Include:

-Up to 10,000 users -Up to 1,000 Tracking Type Devices and Cameras -Up to 10,000 CASES Apps

2. Hosted:

All Hosted Bundles must include the following:

Hosting on a KMI Co-Tenanted High-Availability Server Configuration Storage of up to 180 days of tracking data 1,000 messages per month 1 site/Org per Agency License API and SDK at no additional cost A. Bundle #1 Hosted Lite (Saas) High Availability:

Must include:

Up to 300 Concurrent User accounts comprised of any combination of the following Super Admin Admin Basic User Up to 350 GPS Tracking Devices B. Bundle #2: Hosted Plus (Saas) High Availability Includes:

Up to 1,000 Concurrent User Accounts comprised of any combination of the following:

Super Admin Admin Basic User Up to 750 GPS Tracking Up to 1,750 CASES Apps C. Bundle #3 Hosted Premium (Saas) High Availability Includes:

Up to 1,500 Concurrent User Accounts comprised of any combination of the following Super Admin Admin Basic User Up to 1,000 GPS Tracking Devices Up to 2,500 CASES Apps

5) AUTHORIZED CONTRACT USERS/ ORDERING INSTRUCTIONS:

All USMS Headquarters Division Offices may obtain services under this vehicle. Any USMS Office of Procurement, Contracting Office with sufficient warrant authority may place order under this contract. USMS Headquarters offices shall forward copies of their requirement to the USMS, Office of Procurement for processing.

Additionally, Department of Justice Component - Alcohol, Tobacco and Firearms (ATF) is authorized to place orders against this contract. All clauses listed herein shall be applicable to any order placed under the contract.

6) HOURS OF OPERATION

The GPS and Video Platform must be available 24 hours a day 7 days a week with 99.7 % reliability.

The Systems Administrator will work the core business hours of 9:00am to 5:30pm, Monday through Friday, except Federal holidays, as directed by the COR, or when the Federal Government has directed that the facility will be closed.

Although the system administrator works core hours, the USMS must be able to contact either the administrator or a qualified company representative 24 hours, this includes weekends, and holidays.

7) ALTERNATE WORK SCHEDULE (TELEWORK):

Under this contract, a work week shall be comprised of forty (40) productive, billable hours. Although the normal vendor work schedule shall be from 9:00am to 5:30pm, alternate work schedules may be approved by the COR. Alternate schedules include modified duty hours and/or teleworking. All schedules shall be in accordance with USMS Policy. If utilizing an alternative work schedule, the work schedule will be a combination of two weeks in which 80 productive and billable hours are the norm.

Contractor employees are permitted to telework unless the CO provides written documentation which details why tele-work may impact the USMS requirements. The actual telework arrangement for a contractor employee will be agreed upon between the contractor's own employer and the COR. This arrangement will include agreement on the following:

Telework Arrangement: Teleworking is permitted, unless the Contracting Officer justifies in writing why it is either detrimental to the USMS’ requirement and cannot be implemented or must be discontinued.

8) TRAVEL:

All travel will be invoiced and reimbursed based on actual costs in accordance with the Federal Acquisition Regulation (FAR) 31.205-46 and the terms of the basic contract. Local travel is defined as travel within 50 miles of an employee’s main office location. Long distance travel will be performed on an as-needed basis with prior approval by and coordination with COR. Travel requests must be submitted at least five (5) working days in advance, except in emergency situations all travel requests must be approved by the COR. Premium class travel is not authorized.

9) PERFORMANCE PERIOD:

The period of performance shall be for one (1) year from the contract effective date with four (4), one (1) year option periods. The anticipated amount of hours worked will be one-thousand, nine-hundred and sixty (1,960) per position within the labor categories, per year. See table below.

10) TASK MANAGEMENT:

The contractor shall provide a monthly status briefing known as the Progress Report to ensure that its expenditure of resources is consistent with successful completion of all tasks within projected cost and schedule limitations. The Progress Report shall discuss accomplishments to date, progress expected during the reporting period, costs expended to date, and the unexpended balance, any significant problems or issues encountered, recommended actions to resolve identified problems, and any variances from the proposed schedule.

11) DELIVERABLES

· The contractor shall produce written deliverables, such as support activities, reports, presentations, letters, reviews of billing data, and cost analyses.

· The contractor shall prepare written deliverables in Microsoft Word format and provide them to the COR in digital format (e-mail is acceptable). The contractor may use Microsoft Excel spreadsheets to analyze and present data. The contractor shall first submit all written products to the COR in draft form for report format agreement. The COR will provide comments on draft reports and return the report to the contractor to be finalized.

· The contractor shall phrase all written deliverables in terms and language that can be understood by non-technical personnel (i.e., laypersons without subject matter expertise).

· Any changes to a deliverable date must be approved in advance by the COR.

· If a deliverable (as listed in the table below) cannot be provided within the scheduled time frame, the contractor shall notify the COR in writing in advance of the due date. The notification shall include the:

(1) Reason(s) for the delay;

(2) New proposed delivery schedule; and

(3) Impact, if any, on related tasks and the overall project.

· The contractor shall submit written Monthly Progress Reports to the COR no later than the 10th business day of each month. The Progress Reports shall address contractor tasks, problems to be escalated or mitigated, and recommended solutions. The Monthly Progress Reports shall include a resource summary with starting task order balances, resources spent during the period and remaining budget.

· Schedule of Deliverables

· The contractor shall provide monthly status reports on the contractor employee vacancies.

12) STANDARDS OF CONDUCT

The Contractor will respond to any problems concerning personnel within three (3) calendar days and provide appropriate response to the matter. Should the situation warrant, the contractor will respond within one (1) working day once notified by USMS to resolve problems that the CO determines to be significant and should be resolved/addressed immediately.

13) CONTRACTOR PRE-SCREENING REQUIREMENTS

The contractor shall pre-screen all perspective employees for suitability to work under this contract. Pre-screening employees shall be performed at the contractor’s expense.

The contractor is responsible for pre-screening prospective employees for suitability to work on under this contract and for assuring that all prospective employees have a Government performed background investigation completed prior to assignment on a task order. The contractor shall ensure that the person(s) to be utilized in the performance under this contract have been approved by the USMS Office of Security Programs (OSP) as a result of the Government performed background investigation required by this section.

The contractor shall, at no cost to the government, perform a credit check for each employee to ascertain whether the employee has significant recent debt problems. The credit checks shall be at the expense of the contractor.

14) BACKGROUND INVESTIGATION REQUIREMENTS

PERSONNEL SECURITY LANGUAGE FOR NON CLASSIFIED (NO SECURITY CLEARANCE) CONTRACTS

The contractor shall ensure that the person(s) to be utilized the performance of this contract shall have submitted to the federal government completed security/suitability background investigation required in this clause. The intent and purpose of the investigation is to preclude the assignment of any individual who poses a threat or unacceptable risk to the United States Marshals Service (USMS) due to past unlawful/inappropriate behavior or any issues which negatively affect his/her suitability for work on a USMS contract. The contractor shall assure that each prospective contract or sub-contract employee furnishes all required data in the form and format determined by the USMS Office of Security Programs (OSP) or the Security Program Manager.

The Government reserves the right to reject any personnel proposed to work on this contract if any derogatory information is discovered during or after the background investigation. The government also reserves the right to reinvestigate any individual working on this contract, as deemed necessary.

After completion of the background investigation, the government will review the results and determine if the individual is suitable to perform under the contract. The contractor will be informed of the suitability determination for each person in writing. The contractor is prohibited from allowing or directing any individual to perform under this contract prior to the authorization of OSP.

a. ACCEPTABILITY OF PREVIOUS INVESTIGATIONS/CLEARANCES

Whenever a Contractor employee has been the subject of a prior background investigation that was conducted by an investigative unit of another federal government agency and the investigation meets the standards prescribed in the following paragraphs, an approval may be granted provided that: there has been no continuous (not cumulative) break in federal contract/service employment of more than two (2) years, and the required investigation was conducted no more than 60 months prior to the date of the award and a favorable adjudicative decision was made. If the prior investigation does not meet such standards, a supplemental or additional investigation shall be conducted. Even though a previous investigation is accepted as meeting the standard, a current FBI National Crime Information Center (NCIC) check must be completed. An OF-306, Declaration for Federal Employment and a Department of Justice form 555 may also be required. Acceptance of a prior investigation does not in and of itself convey approval for access to USMS facilities or information systems. The OSP will be the final authority on the suitability of the previous investigation.

b.PROVISIONS REQUIRED BY HOMELAND SECURITY PRESIDENTIAL DIRECTIVE 12 (HSPD-12)

The positions to be filled in this SOW must have at a minimum a favorably adjudicated moderate risk or higher Public Trust Investigation.

Applicants selected and subsequently approved by the USMS, shall have limited unescorted access to USMS space while in the performance of the duties and during normal business hours.

All personnel employed by the contractor under this Statement of Work (SOW) are subject to meeting personnel security requirements as set forth by the USMS and other applicable rules and regulations. Contractor personnel, who require access to a USMS facility for six months or longer and/or require “unescorted access” to USMS space and/or access to USMS IT systems, will be subject to identity proofing and other provisions of HSPD-12. A USM-394 is designed for this purpose. Contractor applicants must appear in person before the COTR, or other government employee, or an authorized representative of the contracting company and present two original forms of proper identification, one of which is a valid federal, state, or county government issued picture identification. Please refrain from using a Social Security card or a copy of a birth certificate. (Photo ID’s are usually the best). The USMS representative or other authorized representative must then authenticate the identity of each person and complete sections II of the USM-394 and sign on the appropriate line. The contractor must supply an e-mail address for each applicant and should be included on the USM-394. If no e-mail is available, an e-mail address for the contractor or other point of contact (POC) shall be provided. The COTR will then be responsible for forwarding this information to the PSB utilizing the following e-mail address: OSP-contractor@usdoj.gov . The OSP team will then create an on line account in the Office of Personnel Management (OPM) system known as the Electronic Questionnaire Investigative Processing (e-QIP) and transmit instructions via e-mail to the applicant or point of contact if a new background is needed. The contractor applicant must comply with the instructions as failure to do so could adversely affect their ability to commence work. TheOSP will advise the COTR of the results of the background investigation by issuing either an approval or disapproval notice (generate via the JSTARS system).

The contractor is responsible for pre-screening prospective employees for suitability to work on this contract and for assuring that all prospective employees have a government performed background investigation completed prior to assignment to the contract. The contractor shall ensure that the person to be utilized in the performance of this contract have been approved by the USMS OSP as a result of the government performed background investigation required by this contract section.

The OSP may grant a temporary waiver (conditional approval) after receipt of favorable NCIC/NLETS inquiries, a review of a recently completed security questionnaire, favorable results of the FBI fingerprint check and verification of the scheduled date by OPM of the required background investigation, and if a written request was forwarded to and approved by the assistant chief in OSP.

During the life of the contract, the Contractor or COTR shall report to the OSP any significant incidents involving individuals previously cleared and assigned to this contract. Significant incidents include, but are not limited to: arrests, convictions, adverse civil judgments, liens, seriously delinquent financial accounts or administrative disciplinary actions or any other matter which could negatively affect the integrity and efficiency of the USMS. Based on the information provided, the USMS OSP will make a determination as to whether an employee may continue to work on this contract. Persons convicted of felonies will be considered unsuitable for employment under this contract as well as other serious crimes even if not a felony. Each arrest history will be reviewed carefully. If the Contractor fails to report current significant incidents and the USMS subsequently uncovers such information, the matter could be referred to the USMS Office of General Counsel and/or the Procurement Office for further review for default.

c.WAIVER:

If requested by USMS, Office of Security Programs(OSP) may grant a temporary waiver (conditional approval) after a review of the completed security questionnaire and other forms, verification of the scheduled date by OPM of the required background investigation, and favorable results of initial record checks. The Government reserves the right to reject any personnel proposed to work on this contract if unresolved suitability issues are discovered during or after the investigation.

15) SIGNIFICANT INCIDENTS

During the life of the contract, the contractor shall report to OSP any significant incidents involving employees previously cleared and assigned to this contract. Significant incidents include, but are not limited to, arrests, convictions, adverse civil judgments or administrative disciplinary actions. Based on the information provided, the OSP will make a determination as to whether an employee may continue to work on this contract. Persons convicted of felonies will be considered unsuitable for employment under this contract. If the contractor fails to report current significant incidents and the USMS subsequently uncovers such information, the contract may be terminated for default.

16) RESIDENCY REQUIREMENT

Contractors must meet DOJ residency requirements. This applies to both U.S. citizens and non-U.S. citizens. They must have resided in the U.S. for three (3) out of the last five (5) years; or worked for the U.S. in a foreign country as either an employee or contractor in a federal or military capacity for three (3) of the last five (5) years; or been a dependent of a federal or military employee or contractor in a foreign country for three (3) out of the last five (5) years.

All contractors who are U.S. citizens must provide proof of citizenship prior to working on a DOJ contract.

Work on a DOJ contract by any Foreign National may be approved on a "waiver" only by the Head of the Component with the concurrence of the Department Security Officer and Chief Information Officer on a case by case basis taking into consideration all relevant factors, including the country of origin and the nature and location of the work being requested.

17) GOVERNMENT FURNISHED PROPERTY AND OTHER INFORMATION

Depending on the nature of the tasks, the COR will provide system access for on-site work in accordance with established DOJ policies, standards, regulations, and rules of conduct.

The COR will provide the appropriate laws, regulations, policies, procedures, guidelines, standards, reference materials, and system/application documentation and access necessary to perform the work described herein.

The COR will provide access to the appropriate personnel (e.g., management, technical, subject matter expertise) necessary to fulfill the requirements of each task order.

Access and use of the USMS network shall be considered sensitive, on an as-required basis, and must be appropriately protected.

All draft and final deliverables, SOPs, or other relevant working papers generated by the contractor during the performance of this contract, whether hard copy or electronic, are the property of USMS and must be submitted to the COR at the conclusion of the effort for evaluation, classification and disposition.

Any information assets no longer needed to perform the prescribed tasks must be returned to the USMS for storage or destruction. Unless approved in writing by the COR, no sensitive or proprietary information shall be removed, copied, or otherwise replicated from the USMS’ site or domain.

Any request for information related to this contract presented to the contractor must be forwarded to the CO for a response.

GFP and GFE are provided for use pertaining to USMS assignments only and no other person is authorized use.

18) INSPECTION AND ACCEPTANCE

Services:

Inspection, acceptance and evaluation of services to be furnished shall be performed by the COR or designee. The Government reserves the right to conduct any inspection and test it deems reasonably necessary to ensure that the services provided conform in all respects to the specifications as outlined in the SOW. Services, which upon inspection are found not to be in conformance with contractual specifications as outlined in the SOW, shall be promptly rejected by the COR and a notice of such rejection will be provided to the contractor by the CO.

Reports and Data:

The Government will inspect monthly the contractor’s performance in submitting reports and data as required by the contract. Inspection will be conducted by the COR or its designee. Inspection and evaluation will be performed to assess the contractor’s: (1) Compliance with the specifications as outlined in the SOW; (2) Responsiveness; (3) Timeliness; (4) Quality with respect to generally acceptable professional standards, and (5) Compliance with all elements of the SOW.

Post Award Conference/Periodic Progress meetings:

The contractor agrees to attend any post award conference convened by the contracting activity or administration office. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the CO will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

PART 2: EVALUATION INFORMATION

Quotes will be evaluated against the requirements of the solicitation and in accordance with the evaluation factors listed below to determine the vendor’s demonstrated ability to perform the required services. The vendor shall clearly address each element of the proposal as required by this solicitation. Any proposal failing to address all of the elements of the solicitation may be considered indicative of the vendor’s lack of understanding in response to the Government's requirements and may be considered unacceptable.

The Government reserves the right to determine the specific order and duration of activities as the evaluation proceeds, and may call for exchanges, proposal clarifications, and revisions at any time as may be determined to be in the Government's best interests and in accordance with the FAR.

The Government will award a contract resulting from this solicitation to the responsible vendor whose offer conforming to the solicitation will be most advantageous to the Government. The evaluation factors are as follows:

A) FACTOR I – TECHNICAL APPROACH

B) FACTOR II – PAST PERFORMANCE

C) FACTOR III – PRICE

A) FACTOR I: TECHNICAL APPROACH –

The specific technical evaluation sections listed below must be clearly and fully addressed in the quote. The responses to each section listed below must contain an adequate description of the services being offered in sufficient detail for the Technical Evaluation Board (TEB) to determine that the vendor can meet the requirements of the solicitation. Vendor’s technical submission will be evaluated based upon the following:

I. Vendor software must attain a resulting risk level of moderate or lower with no risks identified that would subject USMS, Technical Operations Division (TOD) to unacceptable security risks. To attain a moderate or lower risk level, vendor software must meet the following criteria:

a. Software must not report any unidentified IP addresses not directly associated with the USMS or vendor licensing servers;

b. Software must not have connections to servers outside the US;

c. Software must not have any security vulnerabilities that cannot be identified and mitigated by either the vendor or by the government.

II. Vendor must provide detailed documentation which shows their software submission fully meets the USMS Scope of Work, as identified under Section II, pages 1 through 3. Proposals which simply regurgitate the USMS Scope of Work will be receive a lesser rating.

I. One (1) resume for the Systems Administrator labor category.

A resume should not just identify where a proposed candidate has worked, but also describe the type of work performed and indicate the education, personal accomplishments, and qualifications relevant to the position for which the applicant is proposed. Candidate must fully meet all qualifications as listed on pages 3 and 4.

It is also required that the vendor provide a letter of commitment from the proposed candidate which states they will be ready to begin work if their company is awarded the contract.

An overall score for Technical Approach which includes the Systems Analyst resume will be scored using the following four (4) level adjectival rating scales:

B) FACTOR II: PAST PERFORMANCE – A vendor’s past performance record should demonstrate a satisfactory performance or better on at least three (3) different projects (within the past five (5) years) similar in scope to the work described in the SOW. In order for a vendor to demonstrate their similar/relevant experience in providing the services detailed in the SOW, vendors must have their references complete and submit the attached past performance questionnaire (i.e. Attachment #3).

In investigating a vendor's performance, the Government will evaluate the quality of the vendor's past performance. The assessment of the vendor's past performance will be used as a means of evaluating the relative capability of the vendor. The vendor will be evaluated on the currency, size, scope, and responsibilities of the vendor in engagements relevant to the requirements detailed in this SOW. The Government will evaluate overall customer satisfaction through information submitted in the past performance questionnaire, assessments from the Past Performance Information System (PPIRS), and any federally managed exclusion list. The Government will also evaluate promptness and effectiveness of any necessary corrective action.

Based on the past performance data provided in the past performance questionnaire, PPIRS, and any other federally managed system, the Government will assess performance risk using the following scale.

C) FACTOR III: PRICE – Each price quote will be evaluated on the basis of price reasonableness and completeness. This evaluation may include, but is not limited to a comparison of the proposed price with the prices proposed by other vendors, the Government’s estimate, and/or consideration of current prices being paid for the same or similar services.

The Government will evaluate quotes for award purposes by adding the total prices for the base and option periods together. The evaluation of options shall not obligate the Government to exercise the option(s).

All vendors are required to complete both the Pricing Schedule (i.e. Section 2 – Commodity or Services Schedule) and Attachment #1. Vendors must submit Attachment #1 as a spreadsheet.

Basis of Award: The Government will award a contract resulting from this solicitation to the responsible vendor whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

The Government reserves the right to award a contract without discussions if the CO determines that exchanges are not necessary. Accordingly, it is strongly suggested that each vendor initially submit their most favorable technical terms and pricing to the Government. If exchanges are necessary, the exchanges will allow the Government to clarify and discuss information provided in the written proposals, address any significant weaknesses and deficiencies, and gain additional information concerning the vendor’s proposal. The Government reserves the right to call for discussions, proposal clarifications, and or revisions at any time as may be determined to be in the Government’s best interest and in accordance with the FAR.

The Government will perform a trade-off analysis and make an award to the vendor whose proposal constitutes the best value taking all factors into account. Therefore Technical Capability and Past Performance, when combined, are significantly more important than Price. The best-value tradeoff determination entails an assessment by the Government of whether differences in the technical merit between proposals outweigh differences in price. The Government will not, however, make an award at a significantly higher price to gain slightly superior technical features.

PART 3: INSTRUCTIONS TO VENDORS

A. Solicitation Clause 52.212-1, Instructions to Vendors – Commercial Items

In addition to the instructions listed below, all vendors are required to follow the terms and conditions listed in solicitation clause 52.212-1, Instructions to Vendors – Commercial Items, which is part of the solicitation.

B. Proposals shall be submitted in two (2) separate volumes as follows:

Vendors shall prepare their quotes simply and economically, by providing a straight-forward, concise delineation of capabilities. Therefore, quotes should be practical, legible, clear, and coherent.

· Volume 1 – Technical Approach

· Volume One (1) shall not exceed 25 total pages, which include cover pages, table of contents, indexes, appendices, and resume. If more than 25 pages are submitted with Volume One (1), the additional pages will NOT be reviewed and considered part of the vendor’s proposal. All pages shall be single sided, 8-1/2” x 11”, and in twelve (12) point New Times Roman font. However, smaller fonts are permitted for graphics images and charts. Pages shall have a minimum ½” margin all around. An vendor must provide their DUNS Number, Tax ID Number, Cage Code and GSA Contract Number on the cover page of their quote.

· Volume 2 – Price

· Vendors must submit one (1) copy of their Pricing Schedule (i.e. Section 2 – Commodity or Services Schedule) and Attachment #1. Vendors must submit Attachment #1 as a spreadsheet. The contractor must provide a “total” price for all products and/or services. This includes for the base year with options.

· Past Performance

Vendors are to provide Attachment No. 3 to their current or former clients. As per the instructions listed, individuals are instructed to fully complete the form and forward back to the contracting officer by the due date listed.

C. Communications/Questions/Inquires:

Vendors shall submit their offers via email to Donnell Sam at Donnell.Sam@usdoj.gov no later than 12:00pm (EST) on August 28, 2017.

No telephone calls will be accepted. All questions concerning the solicitation must be submitted in writing. Written inquires will be answered in writing via amendment, however, because of the response time, no such inquiries will be considered if received after 12:00pm (EST) on August 21, 2017. All questions should be submitted to Donnell.Sam@usdoj.gov.

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