RFI_SOW.doc

Enterprise Multifunction Device IDIQ Statement Of Work February 28, 2017 Information Technology Division

Procurement Sensitive Information

Statement of Work

For

The United States Marshal Offices Nationwide Multifunction

1.0 Background

The United States Marshal Service (USMS) is required to provide information technology support, equipment and services to all United States Marshal Offices staff. USMS is headquarted in Arlington, VA and the 94 USMS District offices are located in more than 380 geographical disperse staffed sites throughout the continental United States, Alaska, Guam, the commonwealth of the Northern Mariana Islands, Mexico, Puerto Rico, Hawaii and the Virgin Islands.

The majority of the USMS staffed offices have at least one workstation device connected to a LAN consisting of Cisco Network communications equipment, and network-attached (shared) and/or PC-attached (local) printers and Multifunction print service devices. Each location also has a wide-area connection to frame relay, ATM and or ISDN. Several series of Dell laptops and PCs are used in support of the offices. USMS also supports use of Apple Laptop, tablet, and mobile iOS devices.

2.0 Objectives

The Offeror shall provide annual Multifunction copy, scan, print and fax device (MFD) services in a shared service enterprise delivery approach for the USMS locations. USMS requires an annual rental arrangement, indefinite delivery indefinite quantity (IDIQ), inclusive of managed operational lifecycle support services, a maintenance plan, all required software or service licenses, device drivers and updates, break-fix resolution device support services; all replacement toner or MFD supplies, and inclusive of MFD supply replacement service support with the possibility for four option renewal years. This contract must support central contract and order management; order change and operational task processing by USMS site technical points of Contacts (TPOC); monthly reporting and invoicing by site with organizational summary; and services should be inclusive of all overhead costs required to deliver the contracted services as part of the rental agreement. The contract shall annually allow up to five percent (5%) device allocation changes per site. The offoror shall support device site relocation within 25 miles at no additional cost for moving contracted rental devices between USMS offices.

The multifunction devices must have copier, printer, facsimile, scanner capabilities; be able to produce and process data for color and black and white; and be accessible to support 508 standards. Any service required to be performed under this contract shall be completed at the site locations no later than the next business day after the receipt of the request for service. Nationwide 24x7 managed service delivery support access with remote call support for administrative management of the services must be available at a Continental United States based call center, with escalated assistance during standard local weekday business hours. The offoror shall provide monthly service reports with device Electronic meter reads monthly for usage tracking and performance status feedback for site devices and services.

3.0 Scope

USMS end-user workspace is comprised of approximately 9500 Laptop or workstation computers which may access; 899 shared MFD rental devices with special protected print user controlled software options supported by a managed service operations service; and 3000 standalone printer/scanner non-managed device; all meeting the Trade Agreements Act (TAA) compliant requirements. Current rental devices have varied capabilities based on three (3) volume band levels. Infrastructure services leverage Cisco networking devices, Dell platform devices and VM Ware Virtual Platform as a Service (PaaS) services at three (3) central data center locations nationwide interconnected by Wide Area Network Services (WAN) allowing access for both local site processing and central data file access. Users also access and process data from multiple FISMA certified federally compliant cloud at the FedRamp Moderate certified cloud services level, primarily through the central data center infrastructure and network services.

4.0 Tasks

Required to perform and deliver the specified services to USMS sites nationwide. Device models may vary and if there is a deviation in delivery capabilities the offeror shall categorize the devices by capability bundle type for response.

1. Provide rental MFD shared print, scan, copy, facsimile devices with functionality to meet the following minimum technical specifications:

a. Ability to print, fax, network scan, and copy in color and black and white.

b. Ability to connect to ordering activity networks with operating platforms including Amazon Web Services, Microsoft Cloud Services, Microsoft OS, Wintel, Apple, Unix, and Linux; other browser or virtual based platforms as needed.

c. Automatic document feeder

d. Automatic duplex; must be capable of fully automatic duplexing (two-sided printing, copying and scanning) from 8.5” x11” through 11” x17” size paper; fully automatic means that no operator handling of throughput or originals is required to obtain two-sided copies from one- or two-sided originals once the originals are inserted into the feeder and the start button is pressed

e. Keypad or touch screen

f. Self-diagnostic system that indicates at a minimum maintenance needs, toner needs, paper needs, and paper jams

g. Energy Star or EPEAT certification

h. Ability to handle letter (8.5” x11”), legal (8.5” x 14”) and Ledger (11” x 17”) size paper

i. Adjustable size paper trays (minimum of two) machine must be able to recognize paper in tray.

j. Functional separation, including physical and logical separation copy, scan, self-contained document server/repository, and e-mail functions

k. Optical Character Recognition Scanning

l. Scanning to SharePoint and to Folder

m. Job Build for copying and scanning.

n. Internal Finisher

o. 2 Paper Trays w/Side tray for larger sizes

p. Ability to process 20-25 copy per minute or 35-45 copy per minute (CPM) volume range

q. Ability to be reformatted and restored to factory condition. For all MFDs containing hard drives, security data kits provided must be an available option on all models providing capability for data overwrite and control of user access; the data overwrite function shall have the ability to purge all images retained at the buffer cache/RAM level

r. Printer control language (PCL) and post-script (PS) printer language

s. Capability for user authentication from Homeland Security Presidential Directive 12 (HSPD-12) card readers, Common Access Card/Public Key Infrastructure (CAC/PKI), and user login and password and authentication (LDAP and Active Directory compatibility) options.

t. Capability of a “protected print” function using an identification (ID) and password identification number (PIN) to retrieve documents from the device

u. Capability of a “secure fax” function using an identification (ID) and password identification number (PIN) to retrieve documents from the device

v. Unit must not be used or remanufactured. Newly manufactured equipment must be in current production at the time it is provided to the ordering activity; “current production” means the equipment is being manufactured as new equipment for the United States Government market; equipment device models proposed provided under this BPA will require USMS approval and must be TAA compliant, all model updates, conversions or replacements proposed must be approved by USMS.

w. Must be able to plug into a standard wall outlet (example: 110v) with a standard plug type

x. MFD’s must be stand-alone units

y. Preferred ability to print a sent request from multiple machines using the PIV card or Pin controls from users on multiple floors and network segments.

z. Smart card PIV reader must be installed or attached to support optional

i. Ability for support of both smart card types T=0 card or T=1 card;

ii. Ability to support SHA-2 algorithms in a PKI environment or Elliptic Curve algorithm in a PKI environment for user smart card access to services.

aa. Printing Software must support enterprise integrated solution capabilities to enable protected document printing, faxing, and scanning from multiple sources with centralized management for an entire MFD agency on one client. The software must include the ability for users to print from multiple MFDs using secure methods (i.e., secure pin or PIV).

ab. Ability to access services using 508 compliance tools and or attachment devices.

ac. Must be scalable for enterprise management over a wide area network at geographically dispersed sites through centralized administration tools or services.

ad. Must be deployed with commercial off the shelf (COTS) products, preconfigured and ready for technical operation at the time of site placement.

ae. Must include maintenance plan.

af. Must include nationwide 24x7 managed service delivery support access.

ag. Must include replacement toner

2. The Offeror must provide optional CLIN(s) for managed service rental Standalone Networked Printer, Fax and Scanner device options, may be all-in-one or devices with individual capabilities but must meet the following minimum technical specifications:

a. Included maintenance plan for the unit offered. The plan must include toner, service, parts and scheduled preventive maintenance. Offeror must include procedure for making service calls, typical and accelerated response times, lead times for toner orders and number of scheduled preventive maintenance calls provided annually. Pricing furnished must cover 12 month term and be separated from of the cost of the Shared MFD device pricing;

b. Must be TAA compliant;

c. Service offering must be 508 accessibility compliant;

d. On-site installation and set-up, calibration and operator training if requested must be included;

e. Delivery and installation at nationwide USMS locations.

USMS will retain ownership of the hard drive unless USMS agrees to an acceptable option for capabilities by the offeror for the device to allow hard drives to be reformatted and restored to factory condition. For all devices containing hard drives, security data kits provided must be an available option on all models providing capability for data overwrite and control of user access; the data overwrite function shall have the ability to purge all images retained at the buffer cache/RAM level;

f. The offeror must include one move annually as part of the contract.

Service Level Equipment USMS will provide contractor a list of “known” equipment at the beginning of each contract year which requires annual support services. The Contracting Officer will provide the Contractor with an updated list 90 days prior to the next contract year start date for price adjustments on newly added CLINS. Prices for all equipment and hardware that remain the same from the previous contract year will be established prior to award. Invoices will be provided monthly for delievered services and devices Equipment will fall into one of (4) four categories of Service Level Agreements (SLA); Device; and Supplies.

A listing of the current locations is attached in Attachment A. If and offeror cannot support services for a specific USMS location please indicate exemption in the response.

Annual maintenance service for provided equipment shall include:

A. A dedicated toll free service as a single point of notification for all maintenance calls. The telephone service shall be available between 8:00 a.m. Through 6:00 p.m., local time at each site Monday through Friday, excluding Federal Holidays.

B. Contractor shall provide on-site maintenance with next business day repair.

C. Only new parts or pats warranted as new shall be used in effecting repairs. The contractor shall provide at least a 90 day warranty on all parts and equipment from the date of service

D. Parts which have been replaced shall become the property of the contractor, EXCEPT in the case of storage devices such as disk drives or magnetic media. Media shall not be removed from the premises of any USMS Office for any purpose without approval from USMS. If the contractor inadvertently takes a storage device, the contractor shall promptly notify USMS and return the storage device to the USMS designee. Contractor should contact the USMS Technical Point Of Contact (TPOC) to obtain instructions for delivery of the material securely. In the event a contractor removes a disk drive or magnetic media from a USMS location, he/she shall be required to comply with USMS Information Security Staff Policies and procedures.

E. Repair of hardware and turning over the system in an operational condition; this condition is satisfied by an systems prompt. The offeror is not responsible for loading additional software on a peripheral device which is not part of the provided services, the contractor is responsible for providing and may be required to load the appropriate driver software.

F. Supplies, Parts and labor are included in the annual maintenance service.

G. Preventive maintenance is expected to be performed by the manufacture’s schedule on equipment that is under on-call maintenance. Preventive maintenance will be performed during technician visits to the site when performing on call maintenance on that equipment or other equipment in the office as requested by the Contracting Officer Representative (COR). Preventive maintenance on equipment that is otherwise operational shall be coordinated with the TPOC to minimize downtime; it may need to be performed outside of the preventive maintenance plan.

H. Preventive maintenance of equipment not under on-call maintenance shall be offered by the offeror at per call pricing.

I. Schedule issues, such as failure to meet required maintenance time frames, shall be brought to the immediate attention, in writing, to the assigned USMS TPOC, the COR and Contracting Officer (CO). Other minor day-to-day operating problems, or perceived potential problems, must be brought to the immediate attention or the USMS TPOC.

4.1 Equipment Repair

The Contractor shall provide maintenance services for unknown equipment and hardware on a “best efforts” basis, with no service level agreement.

On Call Maintenance service for equipment and shall include:

A. A dedicated toll free service as a single point of notification for all maintenance calls. The telephone service shall be available between 8:00 a.m. Through 6:00 p.m., local time at each site Monday through Friday, excluding Federal Holidays.

B. Repair of hardware and turning over the system in an operational condition. The offeror is responsible for providing the appropriate driver software or updates which were incurred due to the repair.

C. Provide parts and labor on an as needed basis.

(a) Only new parts or pats warranted as new shall be used in effecting repairs. The contractor shall provide at least a 90 day warranty on all parts and equipment from the date of service.

(b) Parts which have been replaced shall become the property of the contractor, EXCEPT n the case of storage devices such as disk drives or magnetic media. Media shall not be removed from the premises of any USMS for any purpose. If the contractor inadvertently takes a storage device such as a disk drive or magnetic tape off-site, the contractor shall promptly notify USMS and return the storage device to the USMS Offices District or his /her designee. Contractor should contact the USMS TPOC to obtain instructions for packaging and shipment of the material securely. In the event a contractor removes a disk drive or magnetic media from a USMS location, he/she shall be required to comp with USMS Information Security Staff Policies and procedures.

D. Provide copier supplies as needed.

E. Provide reporting

F. Maintenance calls for Time and Material equipment and hardware under this contract shall be submitted to the Primary Assistant Contracting Officer’s Technical Representative (COR).

5.0 INCUMBENT

The bidding Contractor shall submit a Transition Plan with their proposal submission detailing activities and schedule for transition of incumbent work and knowledge if awarded this Task Order for existing program(s). The Transition Plan shall, at a minimum, address the following:

· The Transition Plan shall discuss the scope, objective, and summary of the transition process.

· List the Transition Plan guidance documents and information documents. Presents a documentation tree for the documents needed for the transition process.

· Presents an Executive Overview of the transition / implementation process and provides a Transition Overview Diagram for easy reference.

· Describe the method for managing the transition process.

· Describe the method and measures for measuring the implementation process success.

· Describe the resources needed to implement the transition process.

· Describe roles and responsibilities in completing the process.

· Describe the tasks to be accomplished to complete the transition process.

· Describe the task dependencies and establishes a master schedule.

· Describe assumptions and constraints used within the transition process.

6.0 period of performance

The schedule and milestone dates must be adhered to, if possible, to reduce the likelihood of future modifications for mere schedule revisions.

The period of performance will commence within 30 days after contract award, or as agreed upon in the transition plan.

7.0 place of performance The place of performance shall be in the USMS locations in the CONUS and/or Puerto Rico, Virgin Islands, Mexico, Saipan, Commonwealth of the Mariana Islands, Guam, Hawaii, or Alaska. A listing of the current locations is attached in Attachment A. If and offeror cannot support services for a specific USMS location please indicate exemption in the response. If, at any time the government must add or delete a site the contactor shall be notified by the COR and the CO. If there is an impact to cost or the terms and conditions, the contractor must notify the CO in writing immediately. Upon such notice, the contractor is required to provide an estimate of the cost impact (including a “no impact estimate).

8.0 Contractor Access to Government Facilities

The Contractor shall not have direct access to any USMS facilities without a USMS authorized TPOC sponsor escort. At no time shall the Contractor have access to USMS data or unescorted access options.

9.0 Assumption of roles and responsibility

This section contains assumptions specific to this SOW. The following roles and responsibilities have been defined for this engagement:

2. Server Operating

X

3. Server Network Connectivity

X

10.0 Security

A. All contractor personnel supporting this task shall be United States Citizens and meet the DOJ Residency Requirements. The Residency Requirement states that, for three of the five years immediately prior to applying for a position, the individual must have 1) resided in the United States; 2) worked for the United States overseas in Federal or Military capacity; or 3) be a dependent of a Federal or military employee serving overseas.

B. It is the responsibility of the contractor to assure that proposed employees for each aspect of this task have met the federal investigative standards and are suitable for employment and/or access to national security information at the IT II level (e.g., minimum is National Agency Check with Inquiries “NACI”). Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Security Service (DSS). Defense Industrial Security Clearance Office (DISCO) shall be required. All contractor personnel must have a current favorably adjudicated background investigation must be maintained every five years from the date of the last investigation throughout the life of this work/call order.

C. The contractor shall not begin performance of substantive work under this work/call order until a sufficient number of its personnel have presented evidence that they have the required investigation. In the case where the contractor presents the notice of an interim clearance issued by DSS, the USMS ACOR will request permission from the USMS Security Programs Manager to allow those proposed contractors to begin work on this task. The contractor shall continuously keep the Contractor Security Report current, providing electronic copies to the CO and COR as changes occur.

D. Contractors staff assigned to this contract that are considered “Key Personnel” would include, if proposed, any Program Manager. The contractor shall provide the CO and the COR (30) thirty days prior written notification before removing Key Personnel from the task. In addition the contractor shall not remove Key Personnel from the contract without the submission of appropriate replacement staff.

E. Any personnel proposed meeting the definition of Key Personnel described above are not authorized to begin work under the task until the CO provides written approval of the resumes. Only the CO is authorized to approve Key Personnel resumes.

F. All Key Personnel resumes shall be submitted for approval with the proposal. If the contractor is unable to provide key Personnel resumes at the time of the proposal submission, the contractor shall provide a detailed explanation as to why the Key Personnel resumes have not been submitted. Resumes submitted after proposal submission must also be provided to the COR.

G. Where maintenance is required to Government-owned ADP equipment accessible through another offeror, or perhaps through any offeror-provided network, but not provided under this agreement, the contractor agrees to cooperate with these third parties in the resolution of the problem. Cooperation includes, but is not limited to, the availability of technical specialists and information necessary to resolve problems.

H. USMS will retain all rights and privileges including those of patent and copyrights to all government furnished data. USMS will retain all electronic media in accordance with Department of Justice Media Retention Policy.

All procurements require an ASU Checklist be completed and attached to your requisition.

· Acquisition Security Unit

· Contract Security Requirements

· National Industrial Security Program (NISP)

· Company Threat Assessment/Community Acquisition Risk Section Process Unique Security Requirements

1. Identify any unique Security requirement

11.0 Supply Chain Risk Management

Operational/Technological

Assess and identify supply chain risks and any vulnerability for the Statement of Work.

12.0 Delivery

To allow flexibility, deliverables are not limited to those listed below, however, this section should clearly state:

· What the Contractor must deliver. If different tasks have different delivery requirements, they must be clearly identified.

· When the Contractor must deliver. This may be stated using actual dates, days after contract award, or using some other method that clearly marks the required delivery date.

· Where the Contractor must deliver the service. This may be stated as a location, an organization, a person identified by position (e.g., Contracting Officer’s Representative, a person identified by name or using some other description.)

· Other items to consider. Include any associated review periods or incorporation of Government comments as applicable. Deliverables are different than task completion milestones. Milestones may not require a specific submittal. Include here the schedule for when final products such as data, reports or other items required to be furnished to the Government or primary requestor.

· What documentation (if any) the Contractor must obtain from the Government to verify Government receipt of the delivery.

Example Deliverable Schedule

13.0 Government Furnished Equipment (GFE) Property and services The government will provide the contractor with a current list of field “on-site” TPOCs within (5) five days after contract award.

The government reserves the right to modify this listing and designate other equipment if it is in the best interest of the Government to do so.

The government will provide sufficient information (e.g., a purchase order without pricing information and /or specific information in writing as to types and quantities of materials being sent to the Contactor facility.

Determination of Inherently Governmental Functions - Applies to maintenance and managed service operations only at the USMS network data boundary connection of the rental devices which may interconnect to Offeror devices and services for end user delivery functionality or capability.

14.0 INSPECTION AND ACCEPTANCE

Indicate any special instructions, if necessary

Special Instruction

1. Offeror must coordinate with the site prior to delivery.

2. Offeror must provide site instruction on delivered services as requested.

3. Offeror must update administrative information and reporting for all changes.

4. Offeror must resolve initial installation issues within five (5) business days.

15.0 Reporting

The following is a list of deliverables and reports that are required for this Statement of Work:

A. Procedures to ensure that field technicians who work on USMS’s equipment are able to provide the information required by the Government’s resolution management ticketing system database system.

B. Provide a dedicated toll free number for reporting and logging of issues which is staffed at a minimum from 8:00 am till 6:00pm in all local USMS locations.

C. Provide reports as detailed in the section below. On occasion, ad hoc reports may be requested.

D. Within (10) ten business day of the Contractor expending 75% of the funding the contractor shall provide written notification to the CO and COR.

E. Contractor shall provide oral and written status reports during USMS’s project Task Reviews (PTRs), which shall generally be held on a monthly basis throughout the performance of the task.

F. PTRs shall be conducted at the USMS headquarters building in Arlington, VA, unless otherwise agreed upon. During each PTR, the contractor shall, at minimum address:

a. Review of the work performed, services provided, supplies used, status of maintenance and compliance/noncompliance with service level agreements since the last meeting reporting period.

b. Identification of planned accomplishments for the next reporting period

c. Identification of issues requiring resolution

d. Status of all assigned action items.

e. Identification of current project risks and risk mitigation plans and activities.

G. The contractor, in conjunction with the COR, shall establish the time, location and agenda for each PTR no later than 3 business days in advance of the actual meeting. The contractor shall deliver a draft PRT agenda no later than one working day in advance of each scheduled PTR. Additionally, the contractor shall:

a. Arrange for the attendance of appropriate contractor personnel to address project issues;

b. Record minutes as dictated including but not limited to action items and responsible parties.

c. Provide meeting minutes within 3 working days of the conclusion of the meeting.

H. Contractor shall submit Monthly written reports on the status of the project. Written status reports shall address items identified above in the PTRs. The format of the status reports shall be determined, in concert with COR, after take award.

I. Upon completion of each service call, the service technician shall prepare the requisite report to capture the information required to update the Remedy database. The information below shall be captured to enable the electronic population of the USMS’s Remedy database:

a. Call reference number

b. Date and time of call

c. Cross-reference to assistance calls that result in referral to maintenance.

d. Name of caller

e. District and location

f. Type of equipment and serial number

g. Detailed problem description

h. Name of the person responding

i. Step by step problem resolution

j. Parts replaced and serial number (if applicable)

k. Date and time problem resolved

l. Time elapsed between referral and completion of the repair

m. Required follow up action.

J. Contractor shall not install hardware or perform any other work the cost of which exceeds the value of the work/call order as issued. If the contractor determines that additional funding is necessary to complete a task a detailed outline of additional requirements must be submitted in writing to the CO and the COR, and a modification received before the additional work is performed.

K. The Government requires a Time and Material Report by the 4th of each month, which will include all the calls from the previous month resulting in time and material charges, including all information on the problem encountered, resolution, parts and equipment replaced, and the amount charged, broken down by labor hours and materials.

The COTR will not approve any payments until such time as the USMS has reviewed each invoice and sent written authorization to the COTR which verifies the receipt of services.

L. The Government requires a Call Volume report by the 4th of each month that includes the following

a. Total number of calls placed

b. Total number of calls closed.

c. Total number of calls closed that meet SLA requirements.

d. Total number of calls that are excused from the SLA by the government.

M. The contractor shall provide a monthly update of the complete list of all cleared technicians with additions and deletions reported on a weekly basis.

N. The contractor shall provide the USMS TOC with a written daily closed call report, based on the information captured above. The report shall list all calls closed the previous working day. The report may be provided electronically, such as by email.

16.0 Section 508 Standards

Section 508 Standards cover the full range of electronic and information technologies in this SOW.

17.0 Travel

No Travel.

18.0 SPECIAL REQUIREMENTS

All contractor personnel supporting this task shall be United States Citizens and meet the DOJ Residency Requirements. The Residency Requirement states that, for three of the five years immediately prior to applying for a position, the individual must have 1) resided in the United States; 2) worked for the United States overseas in Federal or Military capacity; or 3) be a dependent of a Federal or military employee serving overseas.

A. It is the responsibility of the contractor to assure that proposed employees for each aspect of this task have met the federal investigative standards and are suitable for employment and/or access to national security information at the IT II level (e.g., minimum is National Agency Check with Inquiries “NACI”). Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Security Service (DSS). Defense Industrial Security Clearance Office (DISCO) shall be required. All contractor personnel must have a current favorably adjudicated background investigation must be maintained every five years from the date of the last investigation throughout the life of this work/call order.

B. The contractor shall not begin performance of substantive work under this work/call order until a sufficient number of its personnel have presented evidence that they have the required investigation. In the case where the contractor presents the notice of an interim clearance issued by DSS, the USMS COR will request permission from the USMS Security Programs Manager to allow those proposed contractors to begin work on this task. The contractor shall continuously keep the Contractor Security Report current, providing electronic copies to the CO and COR as changes occur.

C. Contractors staff assigned to this contract that are considered “Key Personnel” would include, if proposed, any Project Manager, Task Manager, and/or Technical leads. The contractor shall provide the CO and the COR (30) thirty days prior written notification before removing Key Personnel from the task. In addition the contractor shall not remove Key Personnel from the contract without the submission of appropriate replacement staff.

D. Any personnel proposed meeting the definition of Key Personnel described above are not authorized to begin work under the task until the CO provides written approval of the resumes. Only the CO is authorized to approve Key Personnel resumes.

E. All Key Personnel resumes shall be submitted for approval with the proposal. If the contractor is unable to provide key Personnel resumes at the time of the proposal submission, the contractor shall provide a detailed explanation as to why the Key Personnel resumes have not been submitted. Resumes submitted after proposal submission must also be provided to the COR.

F. Where maintenance is required to Government-owned ADP equipment accessible through another offeror, or perhaps through any offeror-provided network, but not provided under this agreement, the contractor agrees to cooperate with these third parties in the resolution of the problem... Cooperation includes, but is not limited to, the availability of technical specialists and information necessary to resolve problems.

G. USMS will retain all rights and privileges including those of patent and copyrights to all government furnished data. USMS will retain all electronic media in accordance with Department of Justice policy.

18.1 Key Personnel / Continuity of Operations (COOP)

A. The contractor shall not begin performance of substantive work under this work/call order until a sufficient number of its personnel have presented evidence that they have the required investigation. In the case where the contractor presents the notice of an interim clearance issued by DSS, the USMS COR will request permission from the USMS Security Programs Manager to allow those proposed contractors to begin work on this task. The contractor shall continuously keep the Contractor Security Report current, providing electronic copies to the CO and COR as changes occur.

B. Contractors staff assigned to this contract that are considered “Key Personnel” would include, if proposed, any Project Manager, Task Manager, and/or Technical leads. The contractor shall provide the CO and the COR (30) thirty days prior written notification before removing Key Personnel from the task. In addition the contractor shall not remove Key Personnel from the contract without the submission of appropriate replacement staff.

C. Any personnel proposed meeting the definition of Key Personnel described above are not authorized to begin work under the task until the CO provides written approval of the resumes. Only the CO is authorized to approve Key Personnel resumes.

D. All Key Personnel resumes shall be submitted for approval with the proposal. If the contractor is unable to provide key Personnel resumes at the time of the proposal submission, the contractor shall provide a detailed explanation as to why the Key Personnel resumes have not been submitted. Resumes submitted after proposal submission must also be provided to the COR.

Only key personnel are required to submit resumes with the Contractor’s technical and cost proposal, and the Government may conduct interviews of key personnel to verify resume representations. The Contractor may not replace key personnel without prior Government approval.

Program Manager

Technical Lead

18.2 Performance Required Beyond Standard Workday

Indicate any overtime or unique work schedule requirements, if necessary

18.3 Organizational Conflict of Interest

Reporting of Organizational Conflict of Interest (OCI): The Offeror shall submit details for all contracted support to the FBI (to include subcontractor team members) performed as either a prime awardee or subcontractor, that could be interpreted as perceived, potential or actual OCI issues. OCI includes, at minimum, support provided on any contract at any time that may have resulted in the Offeror obtaining an actual or perceived unfair advantage and could preclude them from receiving award.

19.0 Service level agreement

USMS has 4 levels of contract maintenance categories:

a. Servers: On-site response in (4) hours and repair same business day.

b. Critical Equipment: Must be back in operation by the close of the next business day.

c. Essential Equipment: Must be back in operation by the close of the second business day.

d. Non-Critical: Repair using best effort repair.

20.0 Attachment: USMS Current Site List