DRAFT_-_Statement_of_Work.pdf

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U.S. Marshals Service Professional Development Branch Statement of Work

Management and Leadership Training

1. Introduction:

The United States Marshals Service (USMS) Training Division (TD) is responsible for providing training to all USMS employees that will effectively enhance their skills so they can confidently perform their duties. The USMS continues to demonstrate this commitment by creating opportunities for personnel in which they can participate. The United States Marshals Service (USMS) Training Division (TD) has a requirement for leadership General Service 12 level and above training sessions to include pre-course assessment, planning, preparation, execution, post-course assessment and support. This requirement is for the development and presentation of a four to eight hour lecture on leadership and management within the USMS organization.

2. Scope of Work:

The United States Marshals Service conducts several leadership training sessions for General Service 12 level and above throughout the year. The leadership and management training should be taught using a variety of training techniques and media proved useful by the instructor. At a minimum the leadership and management instructor shall possess a minimum of twenty years of experience in teaching the concepts of leadership and management. The instructor shall possess a wide range of experience involving personnel, projects, and highly sensitive complex situations. The leadership and management training session developed for the USMS should focus on daily budgets, accountability, communication, organizational effectiveness and efficiency. The training for General Service 12 level and above participants and should be conducted from a perspective of how public leaders can gain insight into critical decisions involving public and private communications and other notable aspects of leadership.

3. Project Objectives:

The specific objectives for the management leadership group are as follows: The United States Marshals Service Training Division requirement for leadership General Service 12 level and above training sessions to include pre-course assessment, planning, preparation, execution, post-course assessment and support for approximately 30 to 60 individuals for 5 to 10 yearly sessions determined by the United States Marshals Service. The contractor will provide a training course delivered where one meets the objectives below of leadership and management delivered to a large portion of agency senior leaders (1,500 employees) within the organization over five years. The content and delivery of the leadership and management course will be slightly enhanced to meet the unique needs of leadership General Service 12 level and above for each unique training session to support 30 to 60 individuals at each General Service level.

Through use of lecture, utilize case studies and complex scenarios to prompt questions of what are the common characteristics objectives of a superb leader. Identify and discuss how leaders and managers perceive communications, interpret perceptions, facts, realize and consider the facts versus perceptions. Identify verbal and nonverbal communication and group communication challenges. Identify individual and group communication skillsets, communication challenges, transparency in communications and counter narrow-minded thinking. Identify and discuss to how foster and support effective communication, teamwork through communication and apply common leadership and management objectives in the mindset of management and leadership.

Through use of lecture, utilize case studies and complex scenarios to prompt questions that discuss and describe when leaders were later criticized after the fact or removed from office because of mismanagement of a

USMS_Professional Development_SOW_1_1 2 February 26, 2016 situation or personnel what common objectives were evident what can the United States Marshals Service expect in terms of specific communication demands objectives in terms of social and news media in a world of now. Identify and discuss how to maximize efficiency and effectiveness in our organization, generate ideas and narrow the focus, keep a team on track and gain solidarity without compromising the essence of an idea.

Identify and discuss how to transform an idea into an actionable plan and convincingly and quickly present an idea. Identify and discuss how to facilitate short concise meetings with effective time management, make progress and avoid pitfalls increasing requirements and perfection. Identify and discuss how to better plan meetings and present ideas succinctly and concisely, effect change, motivate individuals and teams of employees to proactively engage on the primary concerns.

4. Specific Contractor Experience Include:

All training will be delivered by one instructor to ensure consistency of instruction. The contractor may propose up to a total of one instructor recommendation to the government with the government having the final say as to what instructor will teach the leadership and management training session. The training will be delivered by one instructor per leadership and management session to ensure consistency of instruction.

The contractor must provide documented evidence of the previous development and delivery of courses where one meets the objectives of paragraph project objectives in leadership and management. The contractor must display how the paragraph objectives were met in previous leadership and management courses. The contractor must display how at least one other large organization (1,500 employees) where the leadership and management course was delivered to General Service 12 level and above.

The instructor shall be knowledgeable on the leadership and management materials presented in the class.

The government expectation is that all instructors have demonstrated the ability to conduct training for large groups. The resume, training and lecture materials for the leadership and management training session instructor will be submitted to the Government for reviewing along with the contractors quote for training services.

Contractors instructors are prohibited from expressing any political suggestions, comments or ideas. At any time throughout the period of performance the Government may request replacement of an instructor for deficient performance or unacceptable conduct. The contractor will provide replacement resumes for any replacement instructor. Final approval for any replacement instructor resets with the Government

5. Training Materials:

The contractor will provide electronic and hard copy materials to attendees at the time the course is being conducted. The contractor will provide a sample of the training materials to the government at least 30 days prior to the commencement of each training session for Government approval. The Government will provide approval or revision at least 15 days prior to each training session. The contractor will distribute all training materials the day of the session.

6. Specific Tasks:

The contractor will allow for participation in pre-session and post-session research such as an on-line survey available for all attendees. A Government developed evaluation for will be completed by all attendees at the end of each management and leadership training session and provided to the Governments Contracting Officer Representative (COR) and will be used for contractor quality assurance standards. The contractor will support Government answering of participant’s questions following each session. The contractor shall provide the

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Government Contracting Officer Representative with a consolidated list of frequently asked question or statements during the leadership and management sessions specific to the United States Marshals Service.

7. Schedule:

Leadership and Management Training session will be conducted within the year of contract award date with specific dates mutually agreed upon by the government and contractor. After contract award, the government and contractor will engage in discussion to develop a detailed schedule of all training sessions and locations.

8. Disclosure of Information:

Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

9. Limited Use of Data:

Performance of this effort may require the contractor to access and use data and information propriety to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor or contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the Contracting Officer. The contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other that as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner which provides for greater rights to the contractor.

10. Copyright Rules and Regulations:

The Contractor is responsible for ensuring that all copyright rules and regulations are followed in presenting the class or material of the class that may optionally be provided by the Contractor. The Contractor is responsible for obtaining and ensuring that the copyrights for any materials included in the course in any form which have not been provided by the Government have had their copyrights permanently and properly released or that the materials are so substantially changed as to be new materials or that fair use rules are followed. The Contractor also agrees to indemnify the Government should materials be used in violation of copyright regulations.

11. Payments for Unauthorized Work:

No payments will be made for any unauthorized supplies and services or for any unauthorized changes to the work specified herein This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

12. Period of Performance:

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This is a base plus options: September 16, 2016 – September 15, 2017

Option period one (1) September 16, 2017, through September 15, 2018 Option period two (2) September 16, 2018 through September 15, 2019 Option period three (3) September 16, 2019 through September 15, 2020 Option period three (4) September 16, 2020 through September 15, 2021

13. Government Furnished Equipment, Information, and Property (GFE/GFI/GFP):

The government will provide all facilities and equipment for the positions under this statement of work. All current and future GFE shall be applied to this statement of work. The contractor will utilize existing GFE/GFI/GFP currently available for all work. Under this effort work will be performed in government spaces using government equipment. The Government will furnish conference facilities, video and teleconference equipment. Upon completion of each training session, the instructor will leave the Government provided training space in the same condition as it was when the training session began.

14. Travel:

All long distance travel costs and ODCs will be incurred and invoiced in accordance with Federal Travel Regulations. Lodging and meals shall be invoiced in accordance the standard per diem rates referenced in FAR 31.205-46. All travel costs will be reimbursable by the Government and must not be included in the proposal.

15. Other Considerations:

All costs must be included in the proposal response. The contractor shall be responsible for ensuring that all contractor employees assigned here under shall undergo a background investigation to determine their suitability for access to USMS information, information technology systems, and/or facilities.

The background investigation will be conducted by or under the auspices of the Personnel Security Branch, Office of Professional Responsibility, and Security Operations, for the USMS.

It is the responsibility of the contractor to provide the necessary personnel suitability and security package in a timely manner, through the assigned Contracting Officer’s Representative, to USMS’s Personnel Security Branch (PSB) so that a background investigation can be conducted.

The contractor shall screen and review each potential contractor employee, and ensure that each potential contractor employee to be assigned to this contract possess a personal history that is in compliance with Department of Justice and USMS personnel security qualifications, and will permit each employee to successfully pass a background investigation conducted by the USMS.

The contractor shall not submit a personnel suitability and security package to the COR until the contractor has screened the following aspects of each potential contractor employee’s personal history:

Criminal conduct.

Financial responsibility.

Drug use.

Employment history.

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Employment eligibility.

Selective Service registration, if applicable.

U.S. Residency.

Country of citizenship.

During the contractor’s review of each potential contractor employee’s personal history, the contractor is required to review each potential contractor employee’s personnel suitability and security package to ensure the forms are fully complete, signed, and dated.

Prior to submitting a personnel suitability and security package, the contractor shall utilize E-Verify to verify the employment eligibility of all contractor employees, regardless of citizenship status.

The contractor will not summit a personnel suitability package when employment eligibility cannot be verified.

The contractor can register for E-Verify on-line at www.vis-hds.com/employerregistration. This website provides instruction for completing a Memorandum of Understanding required for official registration.

Contractors requesting additional information about the program can visit the E-Verify website at www.dhs.gov/E-Verify or call the E-Verify program office at 1-888-464-4218.

The contractor is encouraged to fill all positions with employees who have recently been the subject of a Limited Background Investigation (LBI), Background Investigation (BI), or Single Scope Background Investigation (SSBI) and/or who possess a Top Secret clearance, or a Secret clearance based on a LBI, BI, or

SSBI.

The contractor shall submit documentation proving such investigation was conducted or clearance granted with the Contractor employee’s complete personnel suitability and security package.

Contractor employees are not authorized to access USMS proprietary information, information technology systems, and/or facilities, until such time as they have been favorably adjudicated by the Personnel Security Branch in accordance with agency specific standards, and Federal suitability adjudicative guidelines.

Adjudication Standards

All background investigations will be adjudicated applying the suitability requirements under 5 CFR, part 731, as well as the following DOJ and USMS agency specific guidelines:

DOJ Residency Requirement

Immediately prior to gaining access to USMS information, information technology system, and/or facilities the PSB staff ensures all contractor employees have: Resided in the United States for three (3) out of the last five

(5) years; and/or Worked for the United States in a foreign country in a Federal or military capacity for three (3) out of the last five (5) years.

A waiver provision has been established that can be used for short-term contractor (those contractor employees performing duties for a cumulative total of fourteen days or less) if there is a critical need for their specialized and unique skills (for example, interpreters for rare foreign languages). These individuals must be U.S. citizens or Permanent Resident Aliens.

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A waiver request from the director of USMS outlining the extenuating circumstances along with the requisite contractor security package should be submitted to the DOJ, Department Security Officer (DSO), in coordination with the Personnel Security Branch.

Allied Nations List: Contractor employees that only require access USMS facilities must be United States citizens or foreign nationals legally permitted to reside in the United States. Their country of citizenship must be listed on the allied Nations List published by the Department of State, Office of the Assistant Legal Advisor for Treaty Affairs. Since countries on this list are subject to change, refer to the following website for current information: www.opm.gov/employ/html/Citizen.htm.

Drug Policy

The USMS Drug Policy for USMS Applicants is applied. The PSB ensures that USMS contractor employees are in compliance with the policy prior to authorizing access to USMS information, information technology systems, and/or facilities.

Selective Service

PSB will verify that all laws of the Selective Service are adhered to.

Financial Responsibilities

The PSB ensures compliance with DOJ guidance surrounding financial obligations.

Public Trust Positions

All financial obligations imposed by law must be favorably resolved through proof of payment and/or participation in a payment plan. For all other debt-related issues a risk management decision may be made in lieu of history, PSB may require proof of payment and/or participation in a payment plan for financial delinquencies that are not imposed by law.

National Security Positions

All delinquent financial obligations, even those not imposed by law, must be favorably resolved through proof of payment, and/or participant in a payment plan, or otherwise resolved.

Foreign Nationals Prohibited from Access to Information Technology Systems

DOJ Order 2640.2F, Information Technology Security, states non-U.S. citizens shall not be authorized to access or assist in the development, operation, management or maintenance of Department IT systems.

Homeland Security Presidential Directive 12

In the event of a contract employee is not in compliance with the agency specific guidelines, listed above, PSB will notify the COR. The request for investigation will be terminated and the contractor will be required to submit another name and personnel suitability and security package.

National Security Positions Denial of Access to USMS Information, Information Technology Systems, and/or Facilities

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In the event that a contractor employee is denied access to USMS information, information technology systems, and/or facilities due to issues found during the background investigation, the Personnel Security Branch will notify the COR. The contractor may be requested to submit another name and personnel suitability and security package.

A contractor employee may receive a copy of his/her background investigative file by submitting a written Freedom of Information Act request. The request must be addressed to the Disclosure Division, Bureau of Alcohol, Tobacco, Firearms and Explosives, 99 New York Avenue, NE, Suite 1E-400, Washington, DC 20226.

It is the responsibility of the contractor employee to assume any and all monetary liabilities associated with such request.

Police Check Inquires

In those instances where the contractor believes that its employees will not need unescorted access to USMS facilities, or access to any USMS proprietary information, data or information technology systems, the Contractor shall notify the COR.

The COR will then apprise USMS’s Personnel Security Branch of the contractor’s initial determination, citing the reasons thereof. The Personnel Security Branch, in consultation with the COR or the Contracting Officer, will make the final determination as to whether or not the contractor employee will need to undergo a background investigation.

The nature and specific degree of background investigation will be determined by the Personnel Security Branch, depending upon the nature and degree of risk associated with the contract position.

When USMS’s Personnel Security Branch determines that the contractor does not require access to USMS information, information technology systems and/or unescorted access to facilities, the Contractor will then require escorted access to USMS facilities and USMS construction sites, and will only be provided with access to USMS non-sensitive information.

The contractor, in such case, must undergo a criminal history check utilizing the Police Check Inquiry.