Monitoring_PBSW_for_RFI.pdf

UNITES STATES MARSHALS SERVICE

Draft Performance-Based Statement of Work

Central Station Alarm Monitoring

PURPOSE

Judicial Security Division: Office of Security Systems (OSS)

Management Support Division: Office of Security, Safety and Health (OSSH)

Within the United States Marshals Service (USMS), OSS and OSSH are responsible for the development of specifications and performance statement of work for central station alarm monitoring at all Federal judicial and USMS locations. These two offices are also the primary customers of the services provided under this contract.

There are approximately 900 court and/or USMS locations within all 50 states and U.S.

Territories which receive services under this contract. The Contractor shall provide Central Station Alarm Monitoring services for approximately 781 non-proprietary alarm communication panels. The USMS maintains all rights to reconfigure alarm panels with no change to account status. The quantity of accounts is subject to change without notice and shall not affect the central station alarm monitoring monitor station agreement or monthly fee rate. The Contractor shall submit a fixed monthly cost per panel.

SCOPE OF WORK

The Contractor shall provide 24 hours per day, seven days per week, 365 days per year (366 days in leap years), central station alarm monitoring, administrative services, and equipment in accordance with the terms and conditions specified herein.

The alarm monitoring services must be performed by the central station alarm monitor company named on the UL certificate provided to the USMS. No resale, sub-contracting or outsourcing of this service is allowed.

The Contactor’s central station center, and at least one redundant center, shall be physically located within the continental United States and shall be certified UL827 compliant. Contractor shall submit certification documentation along with their proposal.

The certification of compliance shall be kept current and a copy provided to the USMS Contracting Officer (CO) at the execution of each successive option. The Contractor shall submit the results of all UL central station center certification inspections and subsequent corrective actions to the CO and Contracting Officer’s Representative (COR) within five (5) days of inspection and corrective action.

The Contractor will not be granted access to USMS information or materials until successfully completing the Government background requirements.

CONTRACTOR SUPPORT

Authorized USMS personnel will have direct access to a central monitor station alarm monitor, administrator and/or account manager any time of day or night. The POC(s) shall be capable of placing the system into test mode, resolve malfunctions and authorized to make decisions on behalf of the Contractor.

The Contractor shall meet monthly, or as necessary, with the USMS CO and CORs to resolve problems and improve performance. Meeting shall be held at USMS HQ or via conference calls.

CONTRACTOR IN-HOUSE TRAINING PROGRAM

The Contractor shall demonstrate a structured training program to ensure that employees have received documented training to perform requirements under this contract.

ALARM MANAGEMENT

The Contractor shall provide and maintain a stand-alone, real time security web-based portal application for automated recording and maintaining historical alarm data of all monitored sites under this contract. The web-based portal access will be password protected and available to authorized USMS personnel to: generate, view and download customized reports, response plans, add/delete users, and call lists. The Contractor shall establish a methodology to verify government users and call list annually within the web-portal.

Within 24hrs of notification from the USMS, the Contractor shall establish a methodology to add new sites to the web-portal. If the 24 hour activation cannot be met, the Contractor shall contact the USMS immediately.

Sites no longer requiring alarm monitoring will remain within the web-portal and identified as inactive.

The Contractor shall have the web-portal available to the Government at contract start-date.

SYSTEM MALFUNCTION AND ALARM TESTING

Alarm Testing: Within 90 days of receiving site specific information, the Contractor shall establish a methodology to preform alarm testing of alarm communication panel(s) at protected sites to ensure that the central station alarm center receives the alarm signal.

Within 90 days of contract award the Contractor shall establish a methodology to replace alarm communication panel lock out codes. The Contractor shall work with the Government and USMS National Physical Security Program (NPSP) Contractor to accomplish the replacement.

The lockout code shall be treated as Government Furnished Property (GFP).

Systems will be put in a test mode for a specified amount of time. The Contractor shall establish a metholodogy for the review of alarm signals sent during test mode.

PROTECTED SITE SUPERVISION

The central station center shall automatically initiate and complete a test signal sequence to the protected site’s digital alarm communicator panel at least once every 24 hours. The Government and the Contractor will establish a mutually acceptable time for the daily test. A missed test signal shall be treated as a communication failure. The results of the test signal sequence will be available on the web-based portal.

ALARM/RESPONSE DISPATCH

An alarm signal to include communication failure of a protected site that has been closed and the protection system armed, shall be treated as an alarm condition.

All incoming alarm notification signals must be acknowledged and properly dispatched by personnel located at the central station alarm monitoring monitor station. No voice recording or answering service will be accepted as alarm monitoring service.

The USMS will provide alarm dispatch instructions to the Contractor.

ALARM RECEIVER

The Government reserves the option to request the Contractor purchase a dedicated alarm receiver for the sole purpose of supporting this contract to be treated and identified as Government Furnished Property (GFP). The dedicated alarm receiver will be specified by the Government and identified as a GSA Schedule purchase under the authority FAR 51 as a reimbursable contract line item.

SECURITY REQUIREMENTS

Information regarding protected facilities, security equipment installed therein is the property of the USMS and must be protected against unauthorized public disclosure. To this end, the following personnel and information security policies must be adhered to by the Contractor.

Information Marking: Documents in any form, which contain program information as defined above, shall be marked as FOUO and “Property of the USMS”. This label shall appear prominently on the face of the document.

CONTRACTOR PERSONNEL CLEARANCES

The Contractor shall comply with all security requirements set forth by the USMS. The Contractor shall also meet the identified requirements below and comply with all instructions set forth.

All Contractor personnel that work directly under this contract and any subcontractor employee working in support of this program (including administrative functions) shall be subject to background security checks. The intent and purpose of these checks is to preclude the assignment of any individual who pose a potential or actual threat to the Government due to past illegal, unlawful or inappropriate behavior. The Contractor shall perform pre-employment background security checks on all personnel consisting of the following:

a. Five-year employment screening

b. Education verification

c. 9-panel drug screening reviewed by a Medical Review Officer (MRO)

d. Social Security Number (SSN) validation

e. Criminal searches in the counties where applicant has resided for last five years

f. National criminal records search

g. Driver’s license validation and MVR report

h. All personnel are subject to random drug tests

Performance of these checks is the responsibility of the Contractor. This security check is required for all Contractor and subcontractor personnel and will be conducted in conjunction with the USMS “wants and warrants” check on all personnel identified by the Contractor. The Contractor shall identify and submit all related employee and subcontractor personnel information performing under the resultant contract to USMS.

The USMS will notify the Contractor of the results for all “wants and warrants” checks and identify any individual deemed unacceptable. The Government reserves the right to reject any personnel proposed to work on this contract if any derogatory information is discovered during or after the “wants and warrants” check. The Government also reserves the right to check on any individual working on this contract, as deemed necessary.

Upon a favorable security check, the USMS shall include the names of Contractor personnel to the Contractor Clearance Report and will be authorized to perform services under this contract.

Random or follow up “wants and warrants” checks may be performed by USMS without prior notification.

In the absence of notification as specified above, the Contractor shall not permit non-cleared personnel to perform services or have access to information concerning central station alarm systems under this contract.

The Contractor shall immediately provide the USMS with the name(s) of any employee who resigns, retires, has been terminated, or is otherwise no longer assigned to work under this contract. In addition, the Contractor is required to notify the USMS of all self-reported criminal activities and/or law enforcement actions involving any employees or subcontractors previously cleared to perform service under this contract within 48 hours of preliminary disclosure.

HANDLING OF CONTRACT RELATED INFORMATION

When documents containing USMS information covered under this contract are in use by Contractor personnel, reasonable precautions shall be taken to preclude any unauthorized access by non-cleared individuals.

Destruction of Information: When no longer required, the Contractor shall dispose of documents containing information covered under this contract as follows:

Paper products: burning or shredding (crosscut shredder producing residue particle size to ensure sufficient destruction beyond recognition and reconstruction).

Electronic (ADP) Media: floppy discs, overwrite with Government approved overwrite routine or degaussing, and shredding with disposal of residue in trash or return of media to the USMS.

Compact Discs (CDs): broken in half and disposed of in trash.

Hard Drives: overwrite with Government approved overwrite routine.

The Contracting Officer or the COR shall be granted access to the Contractor’s documents containing any and all information regarding this program at any time without delay when requested.

TRANSITION PLANS

Transition-In: Services provided under this contract are vital to the mission of the USMS and must be continued without interruption. The Government will hold a post-award conference within 14 days after notification of award. Topics to be discussed will include transition plan, deliverables, communications, processes, personnel clearances and data transfer. The Contractor shall submit a transition-in plan, within fourteen (14) calendar days after the post-award conference. The Contractor’s transition-in plan shall identify an integrated process and procedures between the Government, incumbent and the successful awardee. The Government must approve the Contractor’s transition-in plan.

Transition-Out: The Contractor shall provide a transition-out plan within 120 calendar days of award for approval by the Government. The transition-out plan shall include monitored account information and any other information identified by the Government. The Government will approve the Contractor’s transition-out plan and will incorporate it by contract modification.