Attachment_E._Past_Performance_Interview_Questionnaire.docx

PAST PERFORMANCE INTERVIEW QUESTIONNAIRE

Cafeteria Services

Name of Offeror: __________________________ Control Number: _________________ Name of Person Contacted: __________________ Phone: __________________________ Company/Organization: _____________________ Position: _________________________ Date of Interview: __________________________ Time of Interview: ________________ This information is solicited in support of an evaluation conducted by the FBI to determine the past performance history of a potential FBI contractor. Your candid response is requested in the area of your satisfaction with the services provided to your organization.

1. Describe the services provided by the Offeror:

1. Types of cafeteria services provided.

1. Types of Contracts used:

1. Other Services used:

2. On a Pass/Fail basis, describe your satisfaction with Contractor for the following. If the service was not provided, please state that the area was not applicable to the effort. Please provide illustrative examples for both Pass and Fail ratings.

a. Provided, maintained, and replaced equipment as needed when necessary due to loss, depreciation, wear, breakage, or obsolescence. Followed manufacturer’s guidelines for required preventative maintenance.

Circle one: PASS FAIL N/A

Comments:

b. Provided and maintained applicable Licenses and Permits as required by contract. Additionally, drafted and followed a Quality Assurance Plan that addressesed quality requirements.

Circle one: PASS FAIL N/A

Comments:

c. Followed and maintained set operation hours for a contract.

Circle one: PASS FAIL N/A

Comments:

d. Provided on-site support personnel and management that were courteous, well trained, qualified and capable of providing the required services.

Circle one: PASS FAIL N/A

Comments:

e. Provided menus that included a wide variety of hot, cold foods, including a full array of types of foods with healthful food choices. Additionally, provided menus with reasonable prices that were competitive with nearby establishments.

Circle one: PASS FAIL N/A

Comments:

f. Maintained a clean and sanitized food preparation and food servicing area.

Circle one: PASS FAIL N/A

Comments:

g. Followed a strict transition plan in order to meet light deadlines.

Circle one: PASS FAIL N/A

Comments:

3. What aspect of the products and services provided were you most satisfied with?

4. Describe your satisfaction with the operational availability of the delivered products and services.

5. If a similar need arose again, would you recommend this service provider?