DJD-14-R-0009_Exhibits_02.19.14.pdf

DOMESTIC DIVERSION/TDS FIELD

OFFICES TELEPHONE DIRECTORY

(Updated December 2013)

ALBANY DISTRICT OFFICE

DIVISION: NEW YORK ASAC James R. Burns, (518) 782-2001 10 Hastings Drive Latham, New York 12110 TDS GS Michael Shelhamer, (518) 782-2085

Diversion Nr: (518) 782-2000 Diversion Fax: (518) 782-2068

Jurisdiction: Albany, Broome, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Herkimer, Jefferson, Lewis, Madison, Montgomery, Oneida, Onondaga, Oswego, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, St. Lawrence, Tioga, Ulster, Warren, and Washington counties

ALBUQUERQUE DISTRICT OFFICE

DIVISION: EL PASO TDS GS Richard Stark, (505) 452-4512 2660 Fritt’s Crossing SE Albuquerque, New Mexico 87106

Diversion/TDS Nr: (505) 452-4500 Diversion/TDS Fax: (505) 873-9921

Jurisdiction: New Mexico

ANCHORAGE DISTRICT OFFICE

DIVISION: SEATTLE

1630 East Tudor Road Anchorage, Alaska 99507

Diversion Nr: (907) 271-5033 Diversion Fax: (907) 271-3097

Jurisdiction: Alaska

ATLANTA DIVISIONAL OFFICE

DIVISION: ATLANTA TDS ASAC David P. May, (404) 893-7102 75 Spring Street, SW, Suite #800 Atlanta, Georgia 30303 TDS GS Emmett R. Highland, (404) 893-7357

Diversion Nr: (404) 893-7165 DPM Barbara A. Heath, (404) 893-7186 Diversion Fax: (404) 893-7095 DPM Fax: (404) 893-7110 GS Dwight A. Cokely, (404) 893-7170

Jurisdiction: Georgia

EXHIBIT A

AUSTIN RESIDENT OFFICE

DIVISION: HOUSTON SA Nancy J. Sanford, Acting TDS ASAC, (210) 442-5640 9009 Mountain Ridge Drive, Suite #A-300 Austin, Texas 78759 TDS GS Domenic R. Ricciardella, (512) 344-4914

Jurisdiction: Bastrop, Burleson, Burnet, Hays, Lampasas, Lee, Llano, San Saba, Travis, Washington, Blanco and Caldwell counties

BATON ROUGE RESIDENT OFFICE

DIVISION: NEW ORLEANS RAC Tony James, Acting TDS ASAC, (225) 389-0254 2237 South Acadian Thruway Suite #306 TDS GS Luke McGuire, (225) 952-2042 Baton Rouge, Louisiana 70808-2371

TDS Nr: (225) 389-0254 TDS Fax: (225) 389-0772

Jurisdiction: New Orleans and Baton Rouge

BALTIMORE DISTRICT OFFICE

DIVISION: WASHINGTON TDS ASAC Gary Tuggle, (202) 305-8182 200 St. Paul Place, Suite #2222 Baltimore, Maryland 21202-2004 TDS GS Alfred “Chip” Cooke, (410) 244-3574

Diversion Nr: (410) 244-3629 GS Terence J. Riley, (410) 244-3572 Diversion Fax: (410) 244-3590

Jurisdiction: Maryland

BEAUMONT RESIDENT OFFICE

DIVISION: HOUSTON TDS ASAC Sherod D. Jones, (713) 693-3045 350 Magnolia Avenue, Suite #290 Beaumont, Texas 77701 RAC Timothy W. Duriso, TDS GS, (409) 981-7405

Diversion Nr: (409) 981-7407 DI Susan E. Richards, (409) 981-7407 Diversion Fax: (409) 839-2551

Jurisdiction: San Augustine, Sabine, Tyler, Jasper, Newton, Liberty, Hardin, Orange, and Jefferson counties

BILLINGS RESIDENT OFFICE

DIVISION: DENVER TDS GS Joseph Kirkland, (406) 655-2913 2970 King Avenue West Billings, Montana 59102 GS Lynnette Wingert, (801) 524-4096

Diversion Nr: (406) 655-2900 Diversion Fax: (406) 651-1600

Jurisdiction: Montana

BIRMINGHAM RESIDENT OFFICE

DIVISION: NEW ORLEANS TDS ASAC Clay A. Morris, (205) 321-1303 920 18th Street North Birmingham, Alabama 35203 TDS GS Salvador D. Scalia, (205) 536-7504

Diversion Nr: (205) 321-8600 GS Patricia G. Millier, (205) 321-8601 Diversion Fax: (205) 321-8599

Jurisdiction: Northern Alabama

BOISE RESIDENT OFFICE

DIVISION: SEATTLE ASAC Selby Smith, (206) 553-1315 607 North 8th Street, Suite #400 Boise, Idaho 83702-5518 GS Claire M. Brennan, (503) 721-6550

Diversion Nr: (208) 386-2100 Diversion Fax: (208) 334-9253

Jurisdiction: Idaho

BOSTON DIVISIONAL OFFICE

DIVISION: NEW ENGLAND TDS ASAC Michael Ferguson, (617) 557-2122 JFK Federal Building 15 New Sudbury Street, Room #E-400 TDS GS John D. Zaginailoff, (617) 557-2170 Boston Massachusetts 02203 DPM Nancy Coffey, (617) 557-2130 Diversion Nr: (617) 557-2191 Diversion Fax: (617) 557-2126 GS Mark J. Rubbins/ Grp 1, (617) 557-2192

GS Kurtis R. Roth/Grp 2, (617) 557-2197

Jurisdiction: Maine, Massachusetts, Rhode Island, and New Hampshire

BUFFALO RESIDENT OFFICE

DIVISION: NEW YORK RAC Michelle Spahn, (716) 846-6060 535 Washington St., Suite #500 Buffalo, New York 14203 GS Dale H. Shick Jr., (716) 846-6031

Diversion Nr: (716) 846-6030 Diversion Fax: (716) 843-2154

Jurisdiction: Alleghany, Cattaraugus, Chautauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Setubal, Wayne, Wyoming, and Yates counties

BURLINGTON RESIDENT OFFICE

DIVISION: NEW ENGLAND DI Chris Paquette, (802) 951-2913 55 Community Drive, Suite #101 South Burlington, Vermont 05403

Diversion Nr: (802) 951-2900 Diversion Fax: (802) 951-2970

Jurisdiction: Vermont

CAMDEN RESIDENT OFFICE

DIVISION: NEW JERSEY GS Joseph R. Brown, (856) 321-2440 211 Boulevard Avenue Maple Shade, New Jersey 08052

Diversion Nr: (856) 321-2439 Diversion Fax: (856) 321-2437

Jurisdiction: Southern New Jersey

CARIBBEAN DIVISIONAL OFFICE

DIVISION: CARIBBEAN ASAC Pedro Janer, (787) 277-4735 Metro Office Park Millennium Park Plaza TDS GS Byron B. Jaramuzchett, (787) 277-4972 2nd Street, Building #15, Suite #710 Guaynabo, Puerto Rico 00968 GS Silvia N. Colon, (787) 277-4951

Mailing Address: P.O. Box 2167 San Juan, Puerto Rico 00922-2167

Diversion Nr: (787) 277-4940 Diversion Fax: (787) 277-6092

Jurisdiction: Northeastern Puerto Rico and U.S. Virgin Islands

CHARLESTON RESIDENT OFFICE

DIVISION: WASHINGTON TDS GS John J. Ryan, (304) 347-5209 ext. 113 Union Square 2 Monongalia Street, Suite #300 DI Joshua Tripp, (304) 347-5209 Charleston, West Virginia 25302 DI Nancy Jackson, (304) 347-5209, ext. 133 Diversion Nr: (304) 347-5209 Diversion Fax: (304) 347-5212

Jurisdiction: West Virginia

CHARLOTTE RESIDENT OFFICE

DIVISION: ATLANTA TDS ASAC William F. Baxley, Jr., (704) 770-2094 6324 Fairview Road, Suite #575 Charlotte, North Carolina 28210 TDS GS Christopher Fletcher, (704) 770-2081

TDS Nr: (704) 770-2050 TDS Fax: (704) 770-2051

Jurisdiction: North Carolina

CHICAGO DIVISIONAL OFFICE

DIVISION: CHICAGO TDS ASAC Dirk A. Lamagno, (312) 353-6520 Kluczynski Federal Building 230 South Dearborn Street TDS GS Jason M. Gordon, (312) 353-1431 Suites #1200 and #1500 Chicago, Illinois 60604 DPM Demetra Ashley, (312) 353-9163

Diversion Nr: (312) 353-7875 GS Roxanne L. Peterson/Grp 1, (312) 353-3709 Diversion Fax: (312) 353-1235 DPM Fax: (312) 353-1476 GS Charlotte D. Washington/Grp 2, (312) 353-5668

Jurisdiction: Central and Northern Illinois

CINCINNATI RESIDENT OFFICE

DIVISION: DETROIT GS Frank S. Younker, (513) 684-5878 36 East 7th Street, Suite #1900 Cincinnati, Ohio 45202

Diversion Nr: (513) 684-3671, Ext 204 Diversion Fax: (513) 684-3080

Jurisdiction: Southern Ohio and Northern Kentucky

CLEVELAND RESIDENT OFFICE

DIVISION: DETROIT RAC Ken Etchison, Acting TDS ASAC, (614) 255-4202 1375 East 9th St , Suite #700 Cleveland, Ohio 44114 TDS GS Denise Foster, (216) 274-3636

Diversion Nr: (216) 274-3600 GS Ronald J. Townsend, (216) 274-3619 Diversion Fax: (216) 664-1307

Jurisdiction: Northern Ohio

COLUMBIA DISTRICT OFFICE

DIVISION: ATLANTA TDS GS Ronald R. Delfidio, (803) 376-2633 1835 Assembly Street, Suite #1229 Columbia, South Carolina 29201 GS Connie G. Overton, (803) 253-3441

Diversion Nr: (803) 253-3441 Diversion Fax: (803) 253-3163

Jurisdiction: South Carolina

COLUMBUS DISTRICT OFFICE

DIVISION: DETROIT TDS ASAC Kevin J. McDermott, (614) 255-4163 500 South Front Street, Suite #612 Columbus, Ohio 43215 TDS GS Mark E. McHugh, (614) 255-4192

Diversion Nr: (614) 255-4200 GS Katherine L. Chaney, (614) 255-4141 Diversion Fax: (614) 469-5788

Jurisdiction: Central and Southern Ohio

DALLAS DIVISIONAL OFFICE

DIVISION: DALLAS TDS ASAC Michael J. Shamas, (214) 366-6924 10160 Technology Blvd., East Dallas, Texas 75220 TDS GS William J.C. Matthews, (214) 366-8982

Diversion Nr: (214) 366-6900 DPM Lisa D. Sullivan, (214) 366-6936 Diversion Fax: (214) 366-6984 DPM Fax: (214) 366-6902 GS Deborah K. Morton, (214) 366-6973

Jurisdiction: Northern Texas

DENVER DIVISIONAL OFFICE

DIVISION: DENVER ASAC David A. Schiller, (720) 895-4126 12154 East Easter Avenue Centennial, Colorado 80112 TDS GS John F. Cohen, (720) 895-4278

Diversion Nr: (720) 895-4231 GS Helen K. Kaupang, (720) 895-4230 Diversion Fax: (720) 895-4386 Registration Fax: (720) 895-4387

Jurisdiction: Colorado

DES MOINES RESIDENT OFFICE

DIVISION: ST. LOUIS GS Thomas A. Cox, (515) 284-4988 Federal Building, Room #937 210 Walnut Street Des Moines, Iowa 50309

Diversion Nr: (515) 284-4709 Diversion Fax: (515) 323-2656

Jurisdiction: Iowa, South Dakota, & Moline & Rock Island, Illinois

DETROIT DIVISIONAL OFFICE

DIVISION: DETROIT DPM James V. Geldhof, (313) 226-7520 211 W. Fort St., Suite #610 Detroit, Michigan 48226 GS Christopher Grush/Grp 1, (313) 226-7527

Diversion Nr: (313) 226-9876 GS Angela R. Francis/Grp 2, (313) 226-7521

(313) 226-9874 Diversion Fax: (313) 226-7546 DPM Fax : (313) 226-7545

(313) 226-7542

Jurisdiction: Michigan and Northwest Counties in Ohio

DETROIT DIVISIONAL OFFICE

DIVISION: DETROIT TDS ASAC Frederick A. Smith, (313) 234-4003 431 Howard Street Detroit, Michigan 48226 TDS GS Jerry Carmack, (313) 234-4006

TDS Nr : (313) 234-4377 TDS Fax : (313) 234-4017

Jurisdiction: Michigan

EL PASO DIVISIONAL OFFICE

DIVISION: EL PASO ASAC Keith Brown, (505) 346-7425 601 Sunland Park Drive, Building 3 El Paso, Texas 79912 GS David Y. Cota, (915) 231-4301

Diversion Nr: (915) 832-6000 Diversion Fax: (915) 832-6225

TDS Nr: (915) 231-4300 TDS Fax: (915) 587-9502

Jurisdiction: West Texas and New Mexico

FRESNO RESIDENT OFFICE

DIVISION: SAN FRANCISCO GS Vincent A. Villarta, (559) 487-5406 2444 Main Street, Suite #240 Fresno, California 93721

Diversion Nr: (559) 487-5406 Diversion Fax: (559) 487-5428

Jurisdiction: Central California

FT. LAUDERDALE DISTRICT OFFICE

DIVISION: MIAMI GS Heather A. McMurry, (954) 489-1703 1475 W. Cypress Creek Road, Suite #301 Ft. Lauderdale, Florida 33309

Diversion Nr: (954) 489-1700 Diversion Fax: (954) 489-1903

Jurisdiction: Broward, Highland, Indian Rivers, Martin, Palm Beach, and St. Lucie counties

FT. WORTH RESIDENT OFFICE

DIVISION: DALLAS GS David J. White, (817) 639-2008 801 Cherry Street, Suite #700 Ft. Worth, Texas 76102

Diversion Nr: (817) 639-2000 Diversion Fax: (817) 288-1007

Jurisdiction: Northern Texas

GREENSBORO RESIDENT OFFICE

DIVISION: ATLANTA GS Brian H. Reise, (336) 856-7856 1801 Stanley Road, Suite #201 Greensboro, North Carolina 27407

Diversion Nr: (336) 547-4219 Diversion Fax: (336) 547-4209

Jurisdiction: North Carolina

HARTFORD RESIDENT OFFICE

DIVISION: NEW ENGLAND GS Leonard “Lenny” Levin, (860) 257-2647 716 Brook Street Rocky Hill, Connecticut 06067

Diversion Nr: (860) 257-2601 Diversion Fax: (860) 257-2615

Jurisdiction: Connecticut, Western Massachusetts, and Vermont

HONOLULU DISTRICT OFFICE

DIVISION: LOS ANGELES ASAC Robin L. Dinlocker, (808) 541-3054 P.O. Box 50163 300 Ala Moana, Room #3-147 TDS GS Howard Shu, (808) 628-2346 Honolulu, Hawaii 96850

DI John S. Palomo, (808) 541-2821 Diversion Nr: (808) 541-1930 Diversion Fax: (808) 541-3048 DI Jacob P. Prieto, (808) 628-2320

Jurisdiction: Guam, Hawaii, and Saipan

HOUSTON DIVISIONAL OFFICE

DIVISION: HOUSTON TDS ASAC Ruth Porter-Whipple, (713) 693-3340 1433 West Loop South, Suite #600 Houston, Texas 77027-9506 TDS GS Jerome P. Thallemer, (713) 693-3615

Diversion Nr: (713) 693-3670 DPM Sharnett Y. Latimore, (713) 693-3645 Diversion Fax: (713) 693-3661 DPM Fax: (713) 693-3388 GS Katherine Y. Brown, (713) 693-3632

Jurisdiction: Eastern and Southern Texas

INDIANAPOLIS DISTRICT OFFICE

DIVISION: CHICAGO TDS ASAC Dennis A. Wichern, (317) 613-4583 575 N. Pennsylvania, Room #408 Indianapolis, Indiana 46204 GS Daniel J. Gillen, (317) 613-4587

Diversion Nr: (317) 226-7977 Diversion Fax: (317) 226-7703

Jurisdiction: Southern Indiana

JACKSON DISTRICT OFFICE

DIVISION: NEW ORLEANS TDS ASAC Floyd Baker, (601) 965-8248 100 W. Capitol Street, Suite #1213 TDS Suite 1100 TDS GS Kenneth Miles, (601) 352-2961 Jackson, Mississippi 39269 GS Louis LeJarza, (504) 840-1060 Diversion Nr: (601) 965-4400 Diversion Fax: (601) 965-4019

Jurisdiction: Mississippi

JACKSONVILLE DISTRICT OFFICE (reports to Tallahassee RO) DIVISION: MIAMI GS Steve Utt, (850) 350-7355 4077 Woodcock Drive, Suite #210 Jacksonville, Florida 32207

Diversion Nr: (904) 348-7415 Diversion Fax: (904) 348-7433

Jurisdiction: Northeastern Florida

KANSAS CITY DISTRICT OFFICE

DIVISION: ST. LOUIS GS Erik Smith, Acting ASAC, (913) 951-4072 7600 College Blvd., Suite #100 Overland Park, Kansas 66210 TDS GS John R. Schrock, (913) 951-4114

Diversion Nr: (913) 951-4100 GS Judy Williams, (913) 951-4108 Diversion Fax: (913) 951-3684

Jurisdiction: Kansas, Nebraska, and Western Missouri

KNOXVILLE RESIDENT OFFICE

DIVISION: ATLANTA DI David F. Graham, (865) 584-9364 1721 Midpark Drive, 3rd Floor Knoxville, Tennessee 37921 DI Sarah C. Boblenz, (865) 584-9364

Diversion Nr: (865) 584-9364 Diversion Fax: (865) 584-8763

Jurisdiction: Eastern Tennessee

LAS VEGAS DISTRICT OFFICE

DIVISION: LOS ANGELES ASAC Paul A. Rozario, (702) 759-8022 550 S. Main Street, Suite A Las Vegas, Nevada 89101 TDS GS Jeffrey G. Kallal, (702) 759-8068

Diversion Nr: (702) 759-8110 GS Jayne T. Tomko-Griffin, (702) 759-8111 Diversion Fax: (702) 759-8119

Jurisdiction: Nevada

LEXINGTON RESIDENT OFFICE

DIVISION: DETROIT ASAC Tom J. Gorman, (502) 582-5234 997 Governors Lane, Suite #350 Lexington, Kentucky 40513 TDS GS Kenneth E. Ouellette, (859) 977-6115

Diversion Nr: (859) 977-6100 Diversion Fax: (859) 223-3418

Jurisdiction: Kentucky

LITTLE ROCK DISTRICT OFFICE

DIVISION: NEW ORLEANS TDS ASAC William J. Bryant, (501) 217-6508 10825 Financial Center Suite #200 Little Rock, Arkansas 72211-3557 TDS GS Anthony Lemons, (507) 217-6521

Diversion Nr: (501) 217-6500 GS Lisa R. Barnhill, (501) 217-6512 Diversion Fax: (501) 217-6597

Jurisdiction: Arkansas

LONDON RESIDENT OFFICE

DIVISION: DETROIT GS Jeffrey M. Connors, (606) 862-4503 150 Hal Rogers Drive London, Kentucky 40744

Diversion Nr: (606) 862-4500 Diversion Fax: (606) 862-8296

Jurisdiction: Eastern Counties in Kentucky

LONG ISLAND DISTRICT OFFICE

DIVISION: NEW YORK ASAC John H. Austin Jr., (631) 420-4510 400 Federal Plaza Central Islip, New York 11722 TDS GS Bryan T. Iula, (631) 420-4543

Diversion Nr: (631) 420-4500 GS Richard Springer, (631) 420-4549 Diversion Fax: (631) 420-6944

Jurisdiction: Nassau and Suffolk counties

LOS ANGELES DIVISIONAL OFFICE

DIVISION: LOS ANGELES DPM Michael J. Lewis, (213) 621-6711 255 East Temple Street, 20th Floor Los Angeles, California 90012 GS Marlon C. Whitfield/Grp 1, (213) 621-6943

Diversion Nr: (213) 621-6942 Diversion Fax: (213) 621-6822 Diversion Fax: (213) 894-3946 DPM Fax: (213) 894-5924

Jurisdiction: South Central California (counties of Los Angeles, Ventura, Santa Barbara, San Luis Obispo)

LOS ANGELES DIVISIONAL OFFICE

DIVISION: LOS ANGELES TDS ASAC Jon S. Goldberg, (213) 621-6702 1900 E. 1st Street Los Angeles, California 92705 TDS GS Derrick Jones/Grp 2, (714) 647-4909

TDS Nr : (213) 621-6700 TDS Fax : (714) 647-4950

Jurisdiction: Los Angeles County, Orange County, Riverside County, San Bernardino County, and Ventura County

LOUISVILLE DISTRICT OFFICE

DIVISION: DETROIT GS Claude Martin Redd, (502) 582-5425 1006 Federal Building 600 Martin Luther King, Jr. Place Louisville, Kentucky 40202

Diversion Nr: (502) 582-5905 Diversion Fax: (502) 582-6360

Jurisdiction: Western Counties in Kentucky

MANCHESTER RESIDENT OFFICE

DIVISION: NEW ENGLAND DI Raymond T. Clooney, (603) 628-7411 324 South River Road Bedford, New Hampshire 03110 DI Jo Anne Masar, (603) 628-7411 ext. 168

Diversion Nr: (603) 628-7411 Diversion Fax: (603) 628-7488

Jurisdiction: New Hampshire and Maine

MERRILLVILLE RESIDENT OFFICE

DIVISION: CHICAGO GS Delores J. Williams, (219) 644-3132 1571 East 85th Avenue, Suite #200 Merrillville, Indiana 46410

Diversion Nr: (219) 681-7000 Diversion Fax: (219) 681-7022

Jurisdiction: Northern Indiana

MIAMI DIVISIONAL OFFICE

DIVISION: MIAMI TDS ASAC Kevin L. Stanfill, (954) 660-4611 2100 North Commerce Parkway Weston, Florida 33326 TDS GS Jeannette G. Moran, (954) 660-4654

Diversion Nr: (954) 306-4650 DPM Susan C. Langston, (954) 306-4651 Diversion Fax: (954) 306-5351 DPM Fax: (954) 306-5352 GS Gayle W. Lane, (954) 306-4654

Jurisdiction: Southeastern Florida

MILWAUKEE DISTRICT OFFICE

DIVISION: CHICAGO TDS ASAC James Bohn, (414) 336-7301 4725 West Electric Avenue West Milwaukee, Wisconsin 53219-1627 TDS GS John R. Cotner, (414) 336-7991

Diversion Nr: (414) 336-7370 GS Kathy L. Federico, (414) 336-7380 Diversion Fax: (414) 727-5148

Jurisdiction: Wisconsin

MINNEAPOLIS/ST. PAUL DISTRICT OFFICE

DIVISION: CHICAGO TDS ASAC Dan Moren, (612) 344-4101 100 Washington Street South, Suite #800 Minneapolis, Minnesota 55401 TDS GS Louis J. Ryckeley, (612) 344-4185

Diversion Nr: (612) 344-4143 GS Jack L. Henderson, (612) 344-4130 Diversion Fax: (612) 348-1968

Jurisdiction: Minnesota and North Dakota

MISSOULA DISTRICT OFFICE

DIVISION: DENVER

2801 Great Northern Loop Missoula, Montana 59808 SA Dennis Follett, Acting TDS GS, (406) 552-6706

TDS Nr: (406) 552-6702 TDS Fax: (406) 552-6712

Jurisdiction: Missoula County

MOBILE RESIDENT OFFICE

DIVISION: NEW ORLEANS DI Martin C. Riley, (251) 441-5831 900 Western America Circle, Suite #501 Mobile, Alabama 36609 DI Kevin J. Downey, (251) 441-5831

Diversion Nr: (251) 441-6370 Diversion Fax: (251) 441-5877

Jurisdiction: Southern Alabama

NASHVILLE DISTRICT OFFICE

DIVISION: ATLANTA DI Rhonda D. Phillips, Acting GS, (615) 736-2559 801 Broadway, Suite #500 Nashville, Tennessee 37203

Diversion Nr: (615) 736-2559 Diversion Fax: (615) 736-2558

Jurisdiction: Central and Western Tennessee

NASHVILLE DISTRICT OFFICE

DIVISION: ATLANTA TDS ASAC Michael J. Stanfill, (615) 736-5988 701 Broadway, Suite #442 Nashville, Tennessee 37203 TDS GS Billy J. Mundy, (615) 736-9713

TDS Nr: (615) 736-9713

(615) 736-9714

(615) 736-9715 TDS Fax: (615) 736-9716

Jurisdiction: Atlanta and Nashville

NEW HAVEN DISTRICT OFFICE

DIVISION: NEW ENGLAND ASAC Brian D. Boyle, (203) 497-5252 55 Church Street, 5th Floor New Haven, Connecticut 06510 TDS GS Eileen Dinnan, (203) 497-5204

TDS Nr: (203) 497-5200 TDS Fax: (203) 497-5243

Jurisdiction: Connecticut

NEW JERSEY DIVISIONAL OFFICE

DIVISION: NEW JERSEY ASAC Dionysios “Dennis” Mihalopoulos, (973) 776-1203 80 Mulberry Street, 3rd Floor Newark, New Jersey 07102 TDS GS Philippe O. Streicher, (973) 776-1243

Diversion Nr: (973) 776-1100 GS Molly H. Callahan/Grp 1, (973) 776-5157 Diversion Fax: (973) 776-1166 DPM Fax: (973) 776-1215 GS Andrew W. Breiner/Grp 2, (973) 776-1161

Jurisdiction: Northern and Central New Jersey

NEW ORLEANS DIVISIONAL OFFICE

DIVISION: NEW ORLEANS TDS ASAC Warren Rivera, (504) 840-1020 3838 N. Causeway Blvd, Suite #1800 Lakeway III TDS GS Terry E. Davis, (504) 840-1070 Metairie, Louisiana 70002

ASAC Joseph Shepherd, (504) 840-1023 Diversion Nr: (504) 840-1100 Diversion Fax: (504) 840-1076 GS Louis A. LeJarza, (504) 840-1060 DPM Fax: (504) 840-1058

Jurisdiction: Louisiana and Mississippi

NEW YORK DIVISIONAL OFFICE

DIVISION: NEW YORK ASAC Christopher Roberts, (212) 274-4208 99 Tenth Avenue New York, New York 10011 TDS GS Eric Triana, (212) 274-4516

Diversion Nr: (212) 337-3900 DPM Susan D. Baker, (212) 274-4520 Diversion Fax: (212) 337-2872 (Grp D61)

(212) 337-2895 (Grp D62) GS Luke V. Braxton, Grp D61, (212) 274-4526 DPM Fax: (212) 337-1536

GS James W. Place, Grp D62, (212) 274-4534

Jurisdiction: New York (minus Albany, Buffalo and Long Island)

OAKLAND COUNTY DISTRICT OFFICE

DIVISION: DETROIT TDS ASAC Frederick A. Smith, (313) 234-4003 431 Howard Street Detroit, Michigan 48226 TDS GS Jerry Carmack, Acting, (313) 234-4006

TDS Nr : (313) 234-4377 TDS Fax : (313) 234-4017

Jurisdiction: Oakland County

OAKLAND RESIDENT OFFICE

DIVISION: SAN FRANCISCO ASAC Bruce Goldberg, (415) 436-7752 1301 Clay Street, Suite #460N Oakland, California 94612 TDS GS Steve S. Smith, (510) 637-5666

Diversion Nr: (510) 637-5665 GS Anastasia T. Martin, (510) 637-5651 Diversion Fax: (510) 637-5655

Jurisdiction: Alameda, Contra Costa, Del Norte, Humboldt, Mendocino, Sonoma, Marin, Napa, and Lake counties (area codes: 510, 707, & 925)

OMAHA RESIDENT OFFICE

DIVISION: ST. LOUIS TDS GS Chad T. Robacker, (402) 964-7900 2707 N. 108th Street, Suite #D201 Omaha, Nebraska 68164

Diversion Nr: (402) 965-3600 Diversion Fax: (402) 965-3700

Jurisdiction: Nebraska

OKLAHOMA CITY DISTRICT OFFICE

DIVISION: DALLAS GS John P. Kushnir, (405) 475-7552 9900 Broadway Extension Oklahoma City, Oklahoma 73114-6323

Diversion Nr: (405) 475-7500 Diversion Fax: (405) 475-7574

Jurisdiction: Western Oklahoma

ORLANDO DISTRICT OFFICE

DIVISION: MIAMI TDS ASAC Jeffrey T. Walsh, (407) 333-7096 Heathrow Business Center 300 International Parkway, Suite #424 TDS GS Jae W. Chung, (407) 333-7007 Heathrow, Florida 32746

DI Linda Stocum, Acting GS, (407) 333-7006 Diversion Nr: (407) 333-7046 Diversion Fax: (407) 333-7056

Jurisdiction: Orlando, Daytona, Melbourne, and Gainesville

PHILADELPHIA DIVISIONAL OFFICE

DIVISION: PHILADELPHIA TDS ASAC Ralph Reyes, (215) 861-3293 William J. Green Federal Building 600 Arch Street, Room #10224 TDS GS Curtis White/Grp 1, (215) 238-5193 Philadelphia, Pennsylvania 19106

DPM Donetta M. Spears, (215) 861-3496 Diversion Nr: (215) 238-5160 Diversion Fax: (215) 238-5170 GS Luis Carrion, Grp 1, (215) 238-5195

GS Regina Spaddy, Grp 2, (215) 238-5171

Jurisdiction: Delaware and Eastern Pennsylvania

PHOENIX DIVISIONAL OFFICE

DIVISION: PHOENIX ASAC E. Chris Feistl, (602) 664-5600 3010 N. 2nd Street, Suite #100 Phoenix, Arizona 85012 TDS GS Jeni Davies, (602) 664-5687

GS Michael Grafton, (602) 664-5626 Diversion Nr: (602) 664-5600 Diversion Fax: (602) 664-5820

Jurisdiction: Northern and Central Arizona

PITTSBURGH DISTRICT OFFICE

DIVISION: PHILADELPHIA TDS ASAC Gary M. Davis, (412) 777-6991 1781 McKees Rocks Road McKees Rocks, Pennsylvania 15136 TDS GS James D. Higgins, (412) 777-6978

Diversion Nr: (412) 777-1870 GS Kurt G. Dittmer, (412) 777-1871 Diversion Fax: (412) 777-1880

Jurisdiction: Western Pennsylvania

PONCE RESIDENT OFFICE

DIVISION: CARIBBEAN TDS ASAC Israel Alicea, (787) 277-4720 La Ramba Plaza Tower 606 Tito Castro Avenue Suite #301 TDS GS Ivan Lugo, (787) 841-3189 ext. 3009 Ponce, Puerto Rico 00716-0210

GS Margarita Rodriguez, (787) 812-2110 Mailing Address: P.O. Box 7449 Ponce, Puerto Rico 00732-7449

Diversion Nr: (787) 284-3902 Diversion Fax: (787) 812-2111

Jurisdiction: Southwestern Puerto Rico

PORTLAND DISTRICT OFFICE

DIVISION: SEATTLE GS Claire M. Brennan, (503) 721-6550 100 SW Main, Suite #500 Portland, Oregon 97204

Diversion Nr: (503) 721-6660 Diversion Fax: (503) 721-6605

Jurisdiction: Oregon

PORTLAND DISTRICT OFFICE

DIVISION: SEATTLE TDS ASAC Cam B. Strahm, (503) 721-6540 1220 SW 3rd Ave., Suite #1525 Portland, Oregon 97204 TDS GS Lori Cassity, (503) 721-6580

TDS Nr: (503) 721-6600 TDS Fax: (503) 721-6602

(503) 721-6606

Jurisdiction: Oregon and Southwest Washington

PORTSMOUTH DISTRICT OFFICE

DIVISION: BOSTON TDS ASAC Jason Kagan, (617) 557-2124 20 International Drive, Suite #200 Portsmouth, New Hampshire 03801

TDS Nr: (617) 557-2124 TDS Fax:

Jurisdiction:

PROVIDENCE RESIDENT OFFICE

DIVISION: NEW ENGLAND DI Thomas A. Cook, (401) 732-2550 2 International Way Warwick, Rhode Island 02886 DI Tiffany M. Turner, (401) 732-2550

Diversion Nr: (401) 732-2550 Diversion Fax: (401) 732-3310

Jurisdiction: Rhode Island

RICHMOND DISTRICT OFFICE

DIVISION: WASHINGTON GS Enrique Cancel, (804) 627-6392 111 Greencourt Road Richmond, Virginia 23228

Diversion Nr: (804) 627-6300 Diversion Fax: (804) 627-6352

Jurisdiction: Central and Southern Virginia

RIVERSIDE DISTRICT OFFICE

DIVISION: LOS ANGELES GS Spencer R. Shelton, (951) 328-6201 4470 Olivewood Avenue Riverside, California 92501-4155

Diversion Nr: (951) 328-6200 Diversion Fax: (951) 328-6210

Jurisdiction: South Central California (Orange, Riverside, and San Bernadino counties)

ROANOKE RESIDENT OFFICE (reports to Richmond DO) DIVISION: WASHINGTON TDS ASAC Terence Sullivan, (804) 627-6300 105 W. Franklin Road, Suite #3 Roanoke, Virginia 24011 SA Lawrence Christmas, Acting TDS GS (540) 857-2555

Diversion Nr: (540) 857-2555 DI Steven A. Tomaziefski, (540) 857-2555 Diversion Fax: (540) 857-2569 DI Mark A. Armstrong, (540) 857-2555 Jurisdiction: Western Virginia

SACRAMENTO DISTRICT OFFICE

DIVISION: SAN FRANCISCO ASAC L. Alan Bassham, (916) 480-7200 4328 Watt Avenue Sacramento, California 95821 TDS GS Daehee (Danny) Cho, (916) 480-7119

Diversion Nr: (916) 480-7250 GS Penny R. Payne, (916) 480-7249 Diversion Fax: (916) 480-7248

Jurisdiction: Northern California

SALT LAKE CITY DISTRICT OFFICE

DIVISION: DENVER ASAC Frank Smith, (801) 524-3035 348 East South Temple Salt Lake City, Utah 84111 TDS GS Susan J. Thomas, (801) 524-5031

Diversion Nr: (801) 524-4156 GS Lynnette Wingert, (801) 524-4096 Diversion Fax: (801) 524-6961 TDS Fax: (801) 524-5364

Jurisdiction: Utah, Montana, and Wyoming

SAN ANTONIO DISTRICT OFFICE

DIVISION: HOUSTON GS Samuel G. Kemp, (210) 442-5620 10127 Morocco, Suite #200 San Antonio, Texas 78216

Diversion Nr: (210) 442-5678 Diversion Fax: (210) 442-5679

Jurisdiction: Central and Western Texas

SAN DIEGO DIVISIONAL OFFICE

DIVISION: SAN DIEGO ASAC Stephen Tomaski, (858) 616-4200 4560 Viewridge Avenue San Diego, California 92123-1672 TDS GS Thomas Lenox, (858) 616-4365

Diversion Nr: (858) 616-4542 GS Aziz Elkholy, (858) 616-4412 Diversion Fax: (858) 616-4326 DPM Fax: (858) 616-4495

Jurisdiction: San Diego and Imperial counties

SAN FRANCISCO DIVISIONAL OFFICE

DIVISION: SAN FRANCISCO

450 Golden Gate Avenue, 14th Floor P.O. Box 36035 San Francisco, California 94102

Diversion Nr: (888) 304-3251 DPM Fax: (415) 436-7810

Jurisdiction: Northern California

NOTE: DIVERSION PERSONNEL NOT PHYSICALLY LOCATED IN THIS OFFICE. DIVERSION MATTERS

SHOULD BE REFERRED TO SAN JOSE.

SAN JOSE RESIDENT OFFICE

DIVISION: SAN FRANCISCO GS K. Erik Ellenes, Acting ASAC, (415) 436-7989 150 Almaden Boulevard, Suite #500 San Jose, California 95113 DI Ariel Flores, Acting GS, (408) 282-3403

Diversion Nr: (408) 282-3477 Diversion Fax: (408) 282-3482

Jurisdiction: Monterey, San Benito, San Francisco, San Mateo, Santa Clara, and Santa Cruz counties (area codes: 408, 415, 650, & 831)

SAVANNAH RESIDENT OFFICE

DIVISION: ATLANTA RAC William Strother, Acting TDS GS, (912) 447-1035 56 Park of Commerce Blvd., Suite A Savannah, Georgia 31405 DI Michael E. Jones, Acting GS, (912) 447-4428

Diversion Nr: (912) 447-4427 Diversion Fax: (912) 652-4081

Jurisdiction: Eastern Georgia

SCRANTON RESIDENT OFFICE

DIVISION: PHILADELPHIA DI James J. Hischar, (570) 496-1020 235 N. Washington Ave., Room #205 Scranton, Pennsylvania 18503 DI Louis W. Callavini, (570) 496-1020

Mailing Address: P.O. Box 751 Scranton, Pennsylvania 18501-0751

Diversion Nr: (570) 496-1020 Diversion Fax: (570) 496-1025

Jurisdiction: Northeastern Pennsylvania

SEATTLE DIVISIONAL OFFICE

DIVISION: SEATTLE ASAC Randal K. Divine, (206) 553-1316 300 5th Avenue, Suite #1300 Seattle, Washington 98104 TDS GS Steven P. Madsen, (206) 553-1155

Diversion Nr: (206) 553-5990 GS Ricardo Quintero, (206) 553-1258 Diversion Fax: (206) 553-7757 DPM Fax: (206) 553-1576

Jurisdiction: Washington

SPRINGFIELD RESIDENT OFFICE

DIVISION: CHICAGO TDS ASAC Dirk Lamagno, (312) 353-6520 2875 Via Verde Street Springfield, Illinois 62703 TDS GS Michael Mokhoff, (217) 585-3327

Diversion Nr: (217) 585-2751 DI Jeremiah R. Bailey, (217) 585-3304 Diversion Fax: (217) 585-2753 DI Chad W. Scheuler, (217) 585-3309 Jurisdiction: Central Illinois

ST. LOUIS DIVISIONAL OFFICE

DIVISION: ST. LOUIS DPM Scott S. Collier, (314) 538-4712 317 South 16th Street St. Louis, Missouri 63103 TDS GS Michael F. Scalise, (314) 538-4610

Diversion Nr: (314) 538-4600 GS Paul D. Kleissle, (314) 538-4866 Diversion Fax: (314) 538-4622 DPM Fax: (314) 538-4767

Jurisdiction: Eastern Missouri and Southern Illinois

SYRACUSE RESIDENT OFFICE

DIVISION: NEW YORK RAC Edward Duffy, (315) 426-5301 500 Plum Street, Suite #700 Syracuse, New York 13204 DI Marcus C. Brown, (315) 426-5304

Diversion Nr: (315) 426-5303 DI Laurence A. Martin, (315) 426-5303 Diversion Fax: (315) 422-2513

Jurisdiction: Broome, Cayuga, Chenango, Cortland, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Tioga, and Tompkins

TALLAHASSEE RESIDENT OFFICE

DIVISION: MIAMI GS Stephen L. Utt, (850) 350-7355 1510 Commonwealth Business Drive Tallahassee, Florida 32303-3170

Diversion Nr: (850) 350-7350 Diversion Fax: (850) 575-0724

Jurisdiction: Northern Florida

TAMPA DISTRICT OFFICE

DIVISION: MIAMI TDS ASAC James F. DiCaprio, (813) 287-4777 4950 W. Kennedy Blvd, Suite #400 Tampa, Florida 33609 TDS GS Steven Genevish, (813) 282-4462

Diversion Nr: (813) 287-4765 Diversion Fax: (813) 287-4766 GS Roberta E. Goralczyk, (813) 287-4767

Jurisdiction: West Central Florida

TUCSON DISTRICT OFFICE

DIVISION: PHOENIX TDS ASAC Albert Laurita, (520) 573-5565 6970 South Palo Verde Road Tucson, Arizona 85756-5006 SA Warren Strnad, Acting TDS GS, (520) 573-5567

Diversion Nr: (520) 573-5500 Diversion Fax: (520) 573-5616

Jurisdiction: Southern Arizona

TULSA RESIDENT OFFICE

DIVISON: DALLAS GS Paul G. Jaster, (918) 459-6475 Three Memorial Place 7615 E. 63rd Place, Suite #250 Tulsa, Oklahoma 74133

Diversion Nr: (918) 459-9600 Diversion Fax: (918) 459-2570

Jurisdiction: Eastern Oklahoma

TYLER RESIDENT OFFICE

DIVISION: DALLAS DI Tom F. McLaughlin, (903) 579-2430 909 East SE Loop 323, Suite #280 Tyler, Texas 75701-9665 DI Christopher M. Neel, (903) 579-2402

Diversion Nr: (903) 579-2400 Diversion Fax: (903) 579-2437

Jurisdiction: East Texas

WASHINGTON DIVISIONAL OFFICE

DIVISION: WASHINGTON TDS ASAC Scott Masumoto, (202) 305-8434 Techworld Plaza 800 K Street, NW, Suite #500 TDS GS Lisa Pryor, (202) 353-4370 Washington, DC 20001

DPM Mary E. Johnson-Rochee, (202) 305-8207 Diversion Nr: (202) 305-8800 Diversion Fax: (202) 305-8355 GS E. Scott Doubet, (202) 305-8214

Jurisdiction: District of Columbia, Southern Maryland, and Northern Virginia

WEST PALM BEACH RESIDENT OFFICE

DIVISION: MIAMI TDS ASAC John J. McKenna, (954) 489-1995 1818 South Australian Avenue, Suite #300 West Palm Beach, Florida 33409-6447 TDS GS David Melenkevitz, (305) 715-7853

TDS Nr: (561) 684-8000 TDS Fax: (561) 684-8015

Jurisdiction: Palm Beach County

WILMINGTON RESIDENT OFFICE

DIVISION: PHILADELPHIA TDS GS David B. Hughes, (302) 395-4643 23 Southgate Boulevard, Suite #105 New Castle, Delaware 19720

TDS Nr: (302) 395-4600 TDS Fax: (302) 395-4661

Jurisdiction: Delaware

WORCESTER POST OF DUTY

DIVISION: NEW ENGLAND TDS ASAC Michael Ferguson, (617) 557-2122 446 Main Street , 17th Floor Worcester, Massachusetts 01608 TDS GS Milton A. Tyrrell (508) 793-0110, ext. 144

Diversion Nr: (508) 793-0110 Diversion Fax: (508) 793-0127

Jurisdiction: Vermont, Maine, Rhode Island, Connecticut and Massachusetts

EXHIBIT B

GLOSSARY OF DEA AND EAP TERMINOLOGY

1811s: DEA Special Agents and/or Law Enforcement Agents of other Federal Agencies.

Academy of Certified Social Workers (ACSW): A certification for professional Social Workers sponsored by the National Association of Social Workers attesting to their ability to practice independently (without mandatory supervision).

Administrative Clinician: The core contract staff team leader. Directly oversees all clinical services provided by the contract and is the contact point for the DEA on all contact issues.

After-Care Services: Scheduled Area Clinician contacts with EAP clients who have completed a course of treatment.

Administrative Officer (AO): The senior supervisory support position in Divisional Offices.

APA: American Psychological Association.

Area Clinician Handbook: Comprehensive, contractor-provided how-to guide for Area Clinicians on all facets of their work with the DEA/EAP.

Area Clinician: Licensed, mental health clinician working for the EAP prime contractor to perform all EAP clinical, training, and consultative services for a Division-specific geographic locale.

Assistant Special Agent in Charge (ASAC): In DEA Divisions, the senior managers who are the SAC’s immediate subordinates.

Assessment/Evaluation: Formal, initial mental health evaluation received by each EAP client from their assigned Clinician resulting in file documentation and brief intervention or referral.

Back to Work Conference: Scheduled Area Clinician meeting with an EAP client and their supervisor upon completion of a course of treatment, but prior to returning to the DEA to work.

Brief Intervention: Up to six, EAP Clinician-provided supportive, problem-solving, and/or task-centered clinical sessions for an EAP client following an assessment/evaluation.

Briefing: Up to four, individual and/or group sessions with an Area Clinician following a traumatic incident. Mandatory for DEA employees following an operational trauma.

CEU: Continuing Education Unit.

Client: A DEA employee or family member who has been formally entered into the clinical component of the EAP by virtue of having client and problem numbers assigned to them, a case file started, and been seen by an EAP clinician at least once.

Client Number/Authorization Number: A tracking code assigned by the Administrative Clinician to each EAP client indicating their formal entry into the program.

Client Record System: Collective creation, organization and maintenance, by the prime contractor and EAP Clinician, of a file for each EAP client seen in the Program’s clinical component.

Clinical Briefing: See Briefing.

Clinical Psychologist: Ph.D. graduate from an APA approved graduate program and internship in Clinical Psychology. One of three qualifying professions for EAP Clinicians.

Confidentiality: The legal requirement that information about the EAP’s clients and their Program contact never be released without the client’s written permission.

CONUS: Continental United States.

Core Contract Staff: The Administrative Clinician, Curriculum Developer/Trainer, Management Analyst and Program Assistant who perform and warrant all deliverables required by the EAP contract for the successful operation of the Program.

Core Trainings: EAP trainings that are required to be given by the EAP to specified members of the DEA employee population at certain intervals. They include EAP Orientations, Law Enforcement Stress Management and Trauma Response trainings.

Course List/Training Curriculum: The comprehensive DEA/EAP List of Training Modules specifying the 33 available curricula utilized in the prevention/education component of the Program.

Critical Incident: A severe, emotionally traumatic event that causes unnatural physical and/or psychological distress in normal, healthy people.

Council on Social Work Education (CSWE): Certifying body for graduate schools of Social Work.

Curriculum Developer/Trainer: The core contract staff member who creates, supports, and oversees all prevention/education services provided under the contract.

Divisional Clinical Cluster (DCC): A working group of 3-4 Area Clinicians in the same or adjacent geographic areas centered on a single DEA Division. They provide EAP services for the DEA employees, families and facilities in that area.

Deliverables: Any tangible or intellectual products that the contractor is required to produce and deliver to the government in fulfillment of one or more terms of the EAP contract.

Deployment: Sending Area Clinicians (voluntarily) outside of their local geographic service area to perform EAP services in response to a traumatic incident or other programmatic needs.

Drug Free Workplace (DFW): Of, or pertaining to, the Federal Drug Free Workplace Act, The DEA Drug Free Workplace Plan, or their training mandates for the DEA/EAP.

Diagnosis: The DSM-IV code (or combination of codes) that upon clinical assessment most accurately reflects a client’s medical, psychiatric, and/or life condition.

District Office: The second largest DEA operational office in the field.

Division: Any one of 21 DEA geographic areas of operations in the CONUS, Alaska, Hawaii, and the Caribbean. They consist of a single Divisional Office, multiple Resident & District Offices and Posts of Duty.

Divisional Clinical Cluster: See DCC.

Division Training Schedule: The comprehensive annual schedule of EAP trainings for each DCC. It is submitted annually according to the timetable in the EAP Training Scheduling Protocol and requires quarterly updates. This term also is used to refer to each Division’s internal annual schedule of trainings created by their DTC which will include (after appropriate Area Clinician scheduling) EAP trainings for the covered year.

Division Training Coordinator (DTC): The staff member in each Division charged with the scheduling and oversight of all trainings. This is usually assigned to an Agent (1811) and is a full time position. In smaller offices the same duties are assigned to a designated Training Officer, which is usually an additional duty.

EAP Administrator: DEA Headquarters staff member who designs and oversees all aspects of the Employee Assistance Program. They are usually also the COTR/COR for the EAP contract and as such provide technical interpretation on the intention and desired operationalization of the EAP contract. They directly undertake/supervise all non-contractual aspects of the Program.

EAP Specialist: The EAP Administrator’s direct subordinate. Functions as the Administrator in their absence. Undertakes non-contractual Program aspects as directed by the EAP Administrator.

Elective Trainings: EAP trainings annually suggested to be part of each Divisional Training Schedule, but not mandated by either federal or DEA requirements. Usually four (4) elective topics are picked annually by the EAP Administrator. Special needs electives may also be requested by a SAC or similar executive from the EAP Training List.

Electives: See Elective Trainings.

Epidemiologic Model: Basic design philosophy of the DEA’s EAP that espouses primary and secondary prevention, and tertiary intervention. The goals is to either prevent problems altogether or arrest their progression by early detection and intervention.

Family Member: A family member of DEA employee who has been formally entered into the clinical component of the EAP by virtue of having client and problem numbers assigned to them, a case file started, and been seen by an EAP clinician at least once. Family members include relatives residing with the employee. Dependent children residing away from the employee with a former spouse or attending school or college will be eligible for counseling until reaching twenty-six (26) years of age and children of any age with special needs. Significant others include individuals with whom the employee has a close/intimate relationship, who are actually residing with the employee.

Follow-up: Supportive, post-intervention contact and assessment (usually telephonic) by Area Clinicians with EAP clients who have successfully completed a course of treatment.

Geographically Isolated: Of, or pertaining to, a DEA employee, family member, or clinician in an area unserviceable, due to distance, by one of the Division’s Area Clinicians (DCC).

Geographically Isolated Clinician: An EAP-qualified mental health clinician hired and overseen by the contractor’s Administrative Clinician to provide up to six, problem-specific clinical sessions to a DEA employee or family member seeking care in a remote (non-DCC accessible) area.

Government Service (GS): The prefix denoting non-executive, federal, vocational positions (for example, GS-13).

Group Supervisor (GS): The Agent/Supervisor for DEA’s basic operational unit, the Law Enforcement Group.

Headquarters: DEA facility in Washington DC/Arlington, Virginia, which houses the EAP Administrator, EAP Specialist, Contracting Officer and all senior Agency Executives.

Initial Operational Capability (IOC): The start/initiation date for a specific EAP component required by the contract.

Laboratory: Any one of eight (8) specialized DEA facilities that perform analytic, diagnostic, and forensic chemical evaluations in support of the DEA’s mission.

Licensed Clinical Social Worker (LCSW): State licensed graduate of a CSWE accredited Master’s degree program in Clinical Social Work. One of the three qualifying professions for EAP clinicians.

Matrix/Training Matrix: See National Training Schedule

Management Analyst: One of the four (4) core contract staff members. Provides fiscal and statistical support for reports and billing, and internal oversight of contract compliance.

Management Consultation: On-demand assessment, support and coaching for DEA supervisors by EAP Area Clinicians on how to assist employees with problems and manage problem employees. May be telephonic or face-to-face.

Module/Training Module: The complete curriculum and materials package for each single training listed on the EAP Training List. Each should include AV materials, curriculum outline, instructor’s guide, overheads, participant handouts and evaluation forms. Content is reviewed and updated annually.

Monitoring: Supportive, post-referral contact (usually telephonic) by Area Clinicians with EAP clients (and their treatment entities) who have been referred to a treatment program or specialized clinical provider for additional services.

NAHE: National Association of Health Educators.

National Training Schedule /Training Matrix: The comprehensive, national, fiscal year schedule of all proposed EAP trainings. It is created from Area Clinician/DCC input in accord with the requirements of the Training Scheduling Protocol by the Curriculum Developer/Trainer and updated quarterly. The same terms are also used to refer to the Divisional site-by-site allocation of suggested trainings done each year by the Curriculum Developer/Trainer for Area Clinician use in annual training scheduling meetings with SACs and other executives.

National Information & Referral System: The mandatory, contractor-maintained informational data base of clinicians, clinical specialists, and treatment facilities used by the contractor and Area Clinicians to find geographically isolated clinicians, clinical specialists, and Area Clinician nominees throughout the CONUS, Alaska, Hawaii, and Puerto Rico.

NLT: Not Later Than.

Non-Operational Trauma: A profoundly upsetting incident impacting DEA employees and families in off-duty environments. Clinical briefings are suggested, but are not mandatory.

NTE: Not To Exceed.

Organizational Development/Organizational Development Intervention (OD/ODI): The on-site assessment of, and intervention with, workgroup problems.

Office of Acquisition Management: The DEA Headquarters Office (AKA Contracting Office) responsible for the letting of the EAP contract and monitoring of the contractor.

Operational Trauma: A profoundly upsetting incident (shooting, threat of violence, vehicle crash, hostage taking, terrorist incident, etc.) occurring during the course of duty. Clinical briefings are mandatory for all DEA employees involved in, or witnessing the event.

Office of Personnel Management (OPM): The Federal Government agency responsible for designing and overseeing the Civil Service System.

Orientation: Any one of three (3) Core EAP Trainings designed to make employees aware of the Employee Assistance Program and how to utilize its services. Includes Executive Briefings, Supervisory Trainings, and Employee Orientations. Orientations must be given to each new DEA employee and biannually afterwards.

PD: Position Description.

Personal Information Manager (PIM): Small electronic device designed to receive, record, store, and send data to and from the Internet and other input/output sources.

Public Information Officer (PIO): Divisional Office position (often held by an Agent) responsible for managing news, information requests, and community relations for that Division.

Post of Duty (POD): The smallest of the DEA’s operational offices.

Prevention/Educator Component: The EAP Training Program.

Problem Number/Authorization Number: A tracking code assigned by the Administrative Clinician to each EAP Client visit indicating the status of the client per their six session entitlement for any one specific problem. (For example 1-1 would indicate Problem 1, Visit 1.)

This number must be assigned to each client before they can be formally entered into the program, and updated with each session.

Program Assistant: One of the four core EAP contract employees. Provides administrative and computer application support for the other core staff members.

Resident Agent in Charge (RAC): Head of a DEA Resident Office. Usually supervised by an

ASAC in the Division Office.

Referral: The post-assessment transfer of clinical care responsibility from an EAP Area Clinician to a specialized clinical provider or a treatment facility. This may also refer to the process of the EAP Administrative Clinician identifying a clinician on behalf of a DEA employee or Family member seeking in a geographically isolated (non-DCC accessible) area.

Resident Office (RO): (AKA RAC Office) The third largest of DEA’s operational offices.

Special Agent in Charge (SAC): Senior executive for a DEA Division/Divisional Office.

Security Clearance: Mandatory process of screening the background of each potential DEA EAP employee, contractor and subcontractor for any personal or professional history that may contraindicate the holding of a Government clearance and hence seeing DEA clients and accessing their personal information.

Six (6) Session Model: The design feature of the DEA Employee Assistance Program that allows each clinical client up to six (6), one (1) hour sessions with an EAP clinician, per identified clinical problem.

Special Agent/Pilots: DEA Special Agents assigned to the Aviation Operations Division who, as their primary job, fly DEA aircraft in support of Agency missions.

Special Agent: See 1811.

Specialty Sites: DEA special function facilities that are neither Offices within Divisions, Laboratories, nor Headquarters.

Sub-Contractor’s Agreement: Legal contract between the prime EAP contractor and each EAP clinician specifying the terms of their relationship, services to be provided, and remuneration for those services.

Support Personnel: The 49% of the DEA workforce that are not Special Agents (1811s).

Task Force: Operational drug law enforcement unit consisting of DEA Agents and personnel from other (usually local) law enforcement agencies who are supported and financed by the

DEA.

Task Force Officer (TFO): A non-DEA member of a Task Force. They are eligible to participate in EAP trainings and group briefings following traumatic incidents when at least one

(1) DEA Agent is present. They are not eligible for EAP clinical services or individual post-trauma clinical briefings.

Training Curriculum/Course List: See Course List.

Training Officer: The staff member in each District and Resident Office and Post of Duty, charged with the scheduling and oversight of all trainings (including EAP trainings). This additional duty is usually assigned to an Agent (1811).

Training Module: See Module.

Training: The Prevention/Education Component of the EAP or the act of presenting one of the modules that make up that program’s Curriculum.

Training Scheduling Protocol: The multi-deliverable timetable for the creation and quarterly updating of each fiscal year’s EAP training schedule. It is assembled by the Curriculum Developer/Trainer after input from Area Clinician/DCC scheduling meetings with each SAC and Lab, Site, and Office head in their Division.

Trauma Response Protocol: The sequence of procedures coordinated by the EAP Administrator that provide a rapid, supportive response to victims of traumatic incidents using Headquarter’s EAP staff, TTMs, Area Clinicians, and Survivor Peers. The protocol forms the content basis for the EAP workshop, Traumatic Incidents - Traumatic Injuries: DEA’s Trauma Response Protocol.

Traumatic Incident/Critical Incident: A sudden, unplanned, emotionally catastrophic event with the potential to create physical, cognitive, emotional, and behavioral symptoms in otherwise healthy individuals who were exposed to it. The incident may be operational or non-operational.

Trauma: See Traumatic Incident/Critical Incident.

Trauma Team Member (TTM): One of several hundred DEA Special Agents trained by the EAP as a first tier respondent to victims of traumatic incidents. TTMs provide on-scene assessment, concrete assistance, protection of victims, normalizing information, and longitudinal support. They are activated and supervised in the TTM role by the EAP Administrator.

EXHIBIT C

STATEMENT OF CLIENT UNDERSTANDING

Welcome to the DEA EAP. The EAP is a confidential, voluntary, no-cost program that provides assessment, short-term counseling, and referral services for a wide range of personal and job-related concerns. Federal laws govern the confidentiality and safe-keeping of client records.

Please remember that your use of email to the EAP may compromise the confidentiality of your communications with us.

The EAP may disclose specific relevant information in certain limited circumstances as permitted under the Privacy Act, including the following:

1. By your written consent.

2. To contract counselors and other providers to the extent necessary to perform their duties.

3. To appropriate State or local authorities to report incidents of suspected child, elder, or domestic abuse or neglect, when required by State law.

4. To any appropriate person to prevent an imminent crime threatening loss of life or serious bodily injury or when the client poses a danger to self.

5. To any person to the extent necessary to meet a medical emergency.

6. To law enforcement officers to report information directly related to the commission or threat of a crime on EAP premises or against EAP personnel.

7. To any responsible caregiver when the client is mentally incompetent or under a legal disability.

8. To qualified personnel for research, audit or program evaluation purposes.

9. To report initial EAP attendance to your referring manager if you were formally referred in writing, or, when your supervisor requires confirmation that you made or kept EAP appointments during regular duty hours, including arrival and departure times.

Manager/Supervisor:________________________________

10. To a former EAP employee for purposes of responding to an official inquiry by a federal, State, or local government entity or professional licensing authority, or, to facilitate communications when the Department appropriately requires information or consultation from the former EAP employee.

11. To appropriate persons when the DEA suspects or confirms: the security…