PAST PERFORMANCE QUESTIONNAIRE.docx

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Regional Linguist Services - Northern West Coast Region
Solicitation number
DJD-12-R-0019
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Past Performance Questionnaire DJD-12-R-0019

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File Type Posted
DJD-12-R-0019 Amendment 0003.pdf PDF
Amendment 0002signed.pdf PDF
Amendment 0002.pdf PDF
DJD-12-R-0019 Amendment 0001.pdf PDF
DJD-12-R-0019 Regional Linguist Services 5-03-12.pdf PDF
DJD-12-R-0019 Cover Letter 5-3-2012.pdf PDF
Pricing Evaluation Sheet - DJD-12-R-0019.xlsx XLSX spreadsheet
DJD-12-N-0009.pdf PDF

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PAST PERFORMANCE QUESTIONNAIRE

SOLICITATION: DJD-12-R-0019

CONTRACTING

OFFICER:Eliana Zavala
REQUIREMENT:Regional Linguist Services - Northern West Coast Region

CONTRACT INFORMATION

Contractor Name and Address: __________________________________________ Contract Number/Contract Title: __________________________________________

Contract Value ($):__________________________________________
Period of Performance:__________________________________________
Description of Work Performed:__________________________________________

EVALUATOR INFORMATION

Name and Title of Evaluator:__________________________________________
Agency/Company Name:__________________________________________
Phone Number:__________________________________________

STAFFING AND ALLOCATION

Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:

1 = Unacceptable Performance:Requirements were not achieved with significant consequences.
2 = Marginal Performance:Requirements were frequently not fully achieved, often with significant consequences.
3 = Adequate Performance:Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences.
4 = Good Performance:Requirements were achieved with only rare exceptions, and the exceptions had minor consequences.
5 = Excellent Performance:Requirements were essentially always achieved or exceeded.
NA = Not applicableThis does not apply to the work that was performed.
1. Ability to provide personnel with the necessary linguist skills, experience, education and training to perform the work and manage the requirements included in the contract.
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5
NA
2. Ability to promptly deploy and allocate qualified personnel as needed.
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5
NA
3. Ability to retain qualified personnel and maintain continuity of linguist knowledge during ongoing operations.
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5
NA
4. Ability to train new and existing personnel to maintain and improve their skills.
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2
3
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5
NA
5. Ability to provide linguists fluent in the common and exotic languages.
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5
NA

Please provide any additional comments to describe the Contractor’s performance as it relates to providing staff and allocating resources on the contract:

CONTRACT MANAGEMENT

Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:

1 = Unacceptable Performance:Requirements were not achieved with significant consequences.
2 = Marginal Performance:Requirements were frequently not fully achieved, often with significant consequences.
3 = Adequate Performance:Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences.
4 = Good Performance:Requirements were achieved with only rare exceptions, and the exceptions had minor consequences.
5 = Excellent Performance:Requirements were essentially always achieved or exceeded.
NA = Not applicableThis does not apply to the work that was performed.
6. Ability to manage daily operational and contractual tasks.
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2
3
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5
NA
7. Ability to submit required reports and deliverables on schedule.
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NA
8. Ability to ensure that transcriptions and translations are accurate and do not contain omissions, translation errors or typographical mistakes.
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NA
9. Ability to prepare and submit accurate and timely invoices for completed work.
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5
NA
10. Ability to resolve problems, initiate corrective actions and negotiate contract changes and modifications.
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5
NA
11. Ability to effectively manage subcontractors, facilitate information exchanges and expedite work flows.
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5
12. .Ability to respond to customer requests.
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5

Please provide any additional comments to describe the Contractor’s performance as it relates to contract management:

OVERALL PERFORMANCE

Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:

1 = Unacceptable Performance:Requirements were not achieved with significant consequences.
2 = Marginal Performance:Requirements were frequently not fully achieved, often with significant consequences.
3 = Adequate Performance:Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences.
4 = Good Performance:Requirements were achieved with only rare exceptions, and the exceptions had minor consequences.
5 = Excellent Performance:Requirements were essentially always achieved or exceeded.
NA = Not applicableThis does not apply to the work that was performed.
13. Overall quality of linguist services provided.
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4
5
NA
14. Overall timeliness of performance and ability to provide linguists as needed.
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5
NA
15. Overall relationships with customers and subcontractors.
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5
NA
16. Overall commitment to customer satisfaction.
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5
NA

Would you hire this contractor again? (please check one) _________yes __________no If “no,” please explain why you would not hire this contractor again:

Thank you for completing this past performance survey.

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