The file's text, extracted by GovTribe without its formatting.
PAST PERFORMANCE QUESTIONNAIRE
SOLICITATION: DJD-12-R-0017
CONTRACTING
| OFFICER: | | Doreen Upshur |
| REQUIREMENT: | Language-related services including monitoring, analysis, interpretation, translation and transcription. | |
CONTRACT INFORMATION
Contractor Name and Address: __________________________________________ Contract Number/Contract Title: __________________________________________
| Contract Value ($): | | | __________________________________________ |
| Period of Performance: | | __________________________________________ | |
| Description of Work Performed: | __________________________________________ | | |
EVALUATOR INFORMATION
| Name and Title of Evaluator: | __________________________________________ | |
| Agency/Company Name: | __________________________________________ | |
| Phone Number: | | __________________________________________ |
STAFFING AND ALLOCATION
Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:
| 1 = Unacceptable Performance: | Requirements were not achieved with significant consequences. |
| 2 = Marginal Performance: | Requirements were frequently not fully achieved, often with significant consequences. |
| 3 = Adequate Performance: | Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences. |
| 4 = Good Performance: | Requirements were achieved with only rare exceptions, and the exceptions had minor consequences. |
| 5 = Excellent Performance: | Requirements were essentially always achieved or exceeded. |
| NA = Not applicable | This does not apply to the work that was performed. |
| 1. Ability to provide personnel with the necessary linguist skills, experience, education and training to perform the work and manage the requirements included in the contract. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to promptly deploy and allocate qualified personnel as needed. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to retain qualified personnel and maintain continuity of linguist knowledge during ongoing operations. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to train new and existing personnel to maintain and improve their skills. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to provide linguists fluent in the common and exotic languages. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
Please provide any additional comments to describe the Contractor’s performance as it relates to providing staff and allocating resources on the contract:
CONTRACT MANAGEMENT
Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:
| 1 = Unacceptable Performance: | Requirements were not achieved with significant consequences. |
| 2 = Marginal Performance: | Requirements were frequently not fully achieved, often with significant consequences. |
| 3 = Adequate Performance: | Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences. |
| 4 = Good Performance: | Requirements were achieved with only rare exceptions, and the exceptions had minor consequences. |
| 5 = Excellent Performance: | Requirements were essentially always achieved or exceeded. |
| NA = Not applicable | This does not apply to the work that was performed. |
| 1. Ability to manage daily operational and contractual tasks. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to submit required reports and deliverables on schedule. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to ensure that transcriptions and translations are accurate and do not contain omissions, translation errors or typographical mistakes. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to prepare and submit accurate and timely invoices for completed work. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to resolve problems, initiate corrective actions and negotiate contract changes and modifications. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Ability to effectively manage subcontractors, facilitate information exchanges and expedite work flows. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 1. .Ability to respond to customer requests. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
Please provide any additional comments to describe the Contractor’s performance as it relates to contract management:
OVERALL PERFORMANCE
Please rate the contractor on the abilities listed below by circling the appropriate number to the right. The following definitions apply:
| 1 = Unacceptable Performance: | Requirements were not achieved with significant consequences. |
| 2 = Marginal Performance: | Requirements were frequently not fully achieved, often with significant consequences. |
| 3 = Adequate Performance: | Requirements were generally achieved with occasional exceptions, and in most cases with minor consequences. |
| 4 = Good Performance: | Requirements were achieved with only rare exceptions, and the exceptions had minor consequences. |
| 5 = Excellent Performance: | Requirements were essentially always achieved or exceeded. |
| NA = Not applicable | This does not apply to the work that was performed. |
| 1. Overall quality of linguist services provided. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Overall timeliness of performance and ability to provide linguists as needed. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Overall relationships with customers and subcontractors. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
| 1. Overall commitment to customer satisfaction. |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NA |
Would you hire this contractor again? (please check one) _________yes __________no If “no,” please explain why you would not hire this contractor again:
