Direct Solicitation No. 250000000010.docx

DOCX document 116 KB Posted

Attached to
Organizational Health Assessment for Michigan Rehabilitation
Solicitation number
DS-186-250000000010-1
Issued by
Michigan

About this file

This is a Direct Solicitation (DS) document from the Michigan Department of Labor and Economic Opportunity (LEO) for Operational Consulting Services, specifically a Tier-two Organizational Health Assessment for Michigan Rehabilitation Services (MRS). The solicitation seeks a contractor to conduct a comprehensive organizational assessment of MRS, with proposals due by April 11, 2025, and an anticipated contract start date of June 1, 2025. The project aims to evaluate MRS' organizational health, examining employee experience, organizational structure, service delivery efficiency, and opportunities for collaboration across the Office of Employment & Training. Key objectives include assessing current divisional structures, identifying improvements in roles and responsibilities, evaluating resource allocation, and developing strategies to enhance the vocational rehabilitation program's performance.

The solicitation follows a competitive bidding process with a technical evaluation criteria weighted at 100 points, requiring a minimum of 80 points for pricing consideration. Proposals will be evaluated on prior experience (25 points), service capabilities (50 points), and staffing (25 points). The state reserves the right to consider economic impact, including Michigan employment and investment factors. While specific pricing is not disclosed, bidders must not exceed their original contract hourly rates. The project is supported by the Workforce Innovation & Opportunity Act (WIOA) and aims to improve services for individuals with disabilities. Additional considerations include potential preferences for service-disabled veteran-owned businesses and a requirement to potentially award at least 20% of subcontracted work to Michigan-based Geographically Disadvantaged Business Enterprises.

View the file

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file

Text version

Michigan.gov/MiProcurement Schedule A – TIER-TWO instructions & statement of work Statewide Operational Consulting Services Tier-two Bid Process Instructions Department of Labor and Economic Opportunity Operational Consulting Services Tier-two: Organizational Health Assessment for Michigan Rehabilitation Services Direct Solicitation No. 250000000010 Solicitation Manager Name: Jennifer Frank

Email: FrankJ4@michigan.gov

Tier-two Direct Solicitation (DS) Timeline

Event
Time
Date
DS issue date
N/A
Wednesday, March 26, 2025
Deadline for bidders to submit questions about this DS
5:00 p.m. Eastern
Wednesday, April 2, 2025
Anticipated date the State will post answers to bidder questions on www.michigan.gov/SIGMAVSS
N/A
Monday, April 7, 2025
Proposal deadline*
3:00 p.m. Eastern
Friday, April 11, 2025
Anticipated contracts begin date
N/A
Sunday, June 1, 2025

*A bidder’s proposal received at 3:01 p.m. Eastern is late and subject to disqualification.

This DS is subject to change. Check www.michigan.gov/SIGMAVSS for current information.

1. PROPOSAL PREPARATION. The State recommends reading all DS materials prior to preparing a proposal, particularly these Proposal Instructions. Bidders must follow these Proposal Instructions and provide a complete response to the items indicated in the table below. References and links to websites or external sources may not be used in lieu of providing the information requested in the DS within the proposal. Include the bidder’s company name in the header of all documents submitted with your proposal. Note that all documents and information submitted as part of a proposal will become public record immediately upon receipt by the State. Proposals received by the State may be posted on the State’s publicly available website after bidders are notified of the award recommendation.

DS Structure and Documentation

Document
Description
Bidder Response Instructions
Cover Page
Provides DS title and number, important dates, and contact information for Solicitation Manager
Informational
Proposal Instructions
Provides DS instructions to bidders
Informational
Confidential Treatment Form
Required verification on whether bidder’s proposal contains confidential information
Bidder to complete and submit by proposal deadline
Schedule A – Statement of Work
Statement of work
Bidder to complete and submit by proposal deadline
Schedule B – Pricing
Pricing for goods and services sought by the State through this DS
Bidder to complete and submit by proposal deadline

2. CONTACT INFORMATION FOR THE STATE. The sole point of contact for the State concerning this DS is listed on the Cover Page. Contacting any other State personnel, agent, consultant, or representative about this DS may result in bidder disqualification.

3. MODIFICATIONS. The State may modify this DS at any time. Modifications will be posted on www.michigan.gov/SIGMAVSS. This is the only method by which the DS may be modified.

4. QUESTIONS. Bidder questions about this DS must be emailedto the Solicitation Manager no later than the time and date specified on the Cover Page. In the interest of transparency, only written questions are accepted. Answers to questions will be posted on www.michigan.gov/SIGMAVSS. Submit questions using the format below; a Microsoft Excel format or similar is suggested.

Q #
Document and Section
Page #
Bidder Question

5. DELIVERY OF PROPOSAL.

Electronic – The bidder must submit its proposal, all attachments, and any modifications or withdrawals electronically through www.michigan.gov/SIGMAVSS. The price proposal should be saved separately from all other proposal documents. The bidder should submit all documents in a modifiable (native) format (examples include but are not limited to Microsoft Word or Excel and Google Docs or Sheets). In addition to submitting documents in a modifiable format, the bidder may also submit copies of documents in PDF. Attachment file size is limited to 6 MB per document. Bidder’s failure to submit a proposal as required may result in disqualification. The proposal and attachments must be fully uploaded and submitted prior to the proposal deadline. Do not wait until the last minute to submit a proposal, as the SIGMA VSS system requires the creation of an account and entry of certain information, in addition to uploading and submitting the materials. The SIGMA VSS system will not allow a proposal to be submitted after the proposal deadline identified in the solicitation Closing On/Closing Date fields (Summary view/Detail view), even if a portion of the proposal has been uploaded.

Questions on how to submit information or how to navigate in the SIGMA VSS system can be answered by calling (517) 284-0540 or (888) 734-9749. The Solicitation Manager will not provide assistance related to the submittal of the proposal and all attachments on the day of the proposal deadline. Responsibility for a complete submission lies with the bidder.

6. EVALUATION PROCESS. The State will evaluate each proposal based on the following factors:

Technical Evaluation Criteria
Weight
1.
Prior Experience – Vendor Question Worksheet
25
2.
Service Capabilities – Schedule A, Statement of Work, ALL SECTIONS, Except Section 5 Staffing
50
3.
Staffing – Schedule A, Statement of Work, Section 5
25
Total
100

Proposals receiving 80 or more technical evaluation points will have pricing evaluated and considered for award.

The State may utilize all bidder information, without regard to a proposal’s technical score, to determine fair market value for goods or services sought. The State is not obligated to accept the lowest price proposal. If applicable, the State’s evaluation will include consideration of a bidder’s qualified disabled veterans/service-disabled veteran owned business(QDV/SDVOB) status under MCL 18.1261(8). Additional information on the SDVOB preference is available at: Michigan.gov/SDVOB.

The State may but is not required to conduct an on-site visit to tour and inspect the bidder’s facilities; require an oral presentation of the bidder's proposal; conduct interviews, research, reference checks, and background checks; and request additional price concessions at any point during the evaluation process.

7. CLARIFICATION REQUEST. The State reserves the right to issue a Clarification Request to a bidder to clarify its proposal if the State determines the proposal is not clear. Failure to respond to a Clarification Request timely may be cause for disqualification.

8. RESERVATIONS. The State reserves the right to:

a. Disqualify a bidder for failure to follow these instructions.

b. Discontinue the DS process at any time for any or no reason. The issuance of an DS, your preparation and submission of a proposal, and the State’s subsequent receipt and evaluation of your proposal does not commit the State to award a contract to you or anyone, even if all the requirements in the DS are met.

c. Consider late proposals if: (i) no other proposals are received; (ii) no complete proposals are received; (iii) the State received complete proposals, but the proposals did not meet mandatory minimum requirements or technical criteria; or (iv) the award process fails to result in an award.

d. Consider an otherwise disqualified proposal if no other proposals are received.

e. Disqualify a proposal based on: (i) information provided by the bidder in response to this DS; (2) the bidder’s failure to complete registration on www.michigan.gov/SIGMAVSS ; or (3) if it is determined that a bidder purposely or willfully submitted false or misleading information in response to the DS.

f. Consider prior performance with the State in making its award decision.

g. Consider overall economic impact to the State when evaluating proposal pricing and in the final award recommendation. This includes but is not limited to: considering principal place of performance, number of Michigan citizens employed or potentially employed, dollars paid to Michigan residents, Michigan capital investments, job creation, tax revenue implications, and economically disadvantaged businesses.

h. Consider total-cost-of-ownership factors (e.g., transition and training costs) when evaluating proposal pricing and in the final award recommendation.

i. Refuse to award a contract to any bidder that has failed to pay State taxes or has outstanding debt with the State.

j. Enter into negotiations with one or more bidders on price, terms, technical requirements, or other deliverables.

k. Award multiple, optional-use contracts, or award by Contract Activity.

l. Evaluate the proposal outside the scope identified in the Evaluation Process section of this document if the State receives only one proposal.

9. DEBRIEF MEETING AND BID PROTEST. The State will publish an Award Recommendation and Evaluation Synopsis which will provide instructions on how to request a debrief meeting.

If you wish to initiate a protest of the award, you must submit your written protest to frankj4@michigan.gov no later than 3:00 p.m., 5 business days after posting the Award Recommendation and Evaluation Synopsis.

10. AWARD RECOMMENDATION. The SOW will be awarded to responsive and responsible Contractor who offers the best value to the State, as determined by the State. Best value will be determined by the Contractor meeting the minimum point threshold and offering the best combination of factors stated in the Evaluation Process section of this document, and price as demonstrated by the proposal. The State will post an Award Recommendation and Evaluation Synopsis on www.michigan.gov/SIGMAVSS.

11. CONFIDENTIAL TREATMENT FORM AND THE FREEDOM OF INFORMATION ACT. As a public record, all portions of the bidder’s proposal and resulting contract are subject to disclosure as required under Michigan’s Freedom of Information Act (FOIA), MCL 15.231, et seq. However, the State may exempt some information from disclosure as permitted by law. Under MCL 18.1261(13)(b), records containing “a trade secret as defined under section 2 of the uniform trade secrets act, 1998 PA 448, MCL 445.1902,” are exempt from disclosure under FOIA. In addition, “financial or proprietary information” submitted with a bidder’s proposal is exempt from disclosure under FOIA. A bidder’s failure to comply with this Section is grounds for rejecting a bidder’s proposal as non-responsive. As a part of its proposal, each bidder must follow the procedure below.

SUBMIT A COMPLETED “CONFIDENTIAL TREATMENT FORM” (CT FORM) WITH YOUR BID. Completion and submission of the CT Form is required regardless of whether the bidder seeks confidential treatment of information. Failure to submit a completed CT Form may be cause for disqualification from the solicitation process. If a bidder fails to properly complete and submit the CT Form or otherwise fails to follow CT Form instructions, the proposal may be publicly disclosed in its entirety without redaction after an award recommendation.

Complete and sign Section 1 of the CT Form if the bidder does NOT request confidential treatment of information contained in its proposal; or

i. Complete and sign Section 2 of the CT Form if the bidder requests confidential treatment of certain information. Bidder must also submit a “Public Copy” of the proposal with the trade secret, financial, and proprietary information redacted and clearly labeled as the “Public Copy.”

ii. Failure to complete and sign a CT Form may result in disqualification of the bidder. If a bidder fails to properly complete and submit the CT Form or otherwise fails to follow the CT Form instructions, the proposal, in its entirety, will be treated as a “Public Copy” and may be publicly disclosed by the State without redaction after bidders have been notified of an award recommendation.

b. FOIA REQUESTS. If a FOIA request is made for a bidder’s proposal, the Public Copy may be distributed to the public along with the bidder’s CT Form. The CT Form is a public document and serves as an explanation for the redactions to the Public Copy. Do not put any trade secret, financial, or proprietary information in the CT Form. Do not redact the CT Form itself.

c.NO ADVICE. The State will not advise a bidder as to the nature or content of documents entitled to protection from disclosure under FOIA or other laws, as to the interpretation of such laws, or as to the definition of trade secret or financial or proprietary information. Nothing contained in this provision will modify or amend requirements and obligations imposed on the State by FOIA or other applicable law.
d.FAILURE TO REQUEST CONFIDENTIAL TREATMENT. Failure to request material be treated as confidential as specified herein relieves the State, its agencies, and personnel from any responsibility for maintaining material in confidence.
e.Bids containing a request to maintain an entire proposal as confidential may be rejected as non-responsive. Bidders may not request confidential treatment with respect to resumes, pricing, and marketing materials. The State reserves the right to determine whether material designated as exempt by a bidder falls under MCL 18.1261 or other applicable FOIA exemptions. If a FOIA request is made for materials that the bidder has identified as trade secret, financial, or proprietary information, the State has the final authority to determine whether the materials are exempt from disclosure under FOIA.
f.Bidder forever releases the State, its departments, subdivisions, officers, and employees from all claims, rights, actions, demands, damages, liabilities, expenses and fees, which arise out of or relate to the disclosure of all or a portion of bidder’s proposal submitted under this DS. Bidder must defend, indemnify and hold the State, its departments, subdivisions, officers, and employees harmless, without limitation, from and against all actions, claims, losses, liabilities, damages, costs, attorney fees, and expenses (including those required to establish the right to indemnification), arising out of or relating to any FOIA request, including potential litigation and appeals, related to the portion of bidder’s proposal submitted under this DS that bidder has identified as a trade secret, or financial or proprietary information. The State will notify bidder in writing if indemnification is sought. The State is entitled to: (i) regular updates on proceeding status; (ii) participate in the defense of the proceeding; (iii) employ its own counsel; and to (iv) retain control of the defense, or any portion thereof, if the State deems necessary. Bidder will not, without the State’s written consent (not to be unreasonably withheld), settle, compromise, or consent to the entry of any judgment in or otherwise seek to terminate any claim, action, or proceeding. If a State employee, official, or law is involved or challenged, the State may control the defense of that portion of the claim. Any litigation activity on behalf of the State, or any of its subdivisions under this Section, must be coordinated with the Department of Attorney General. An attorney designated to represent the State may not do so until approved by the Michigan Attorney General and appointed as a Special Assistant Attorney General.

confidential treatment form INSTRUCTIONS. Bidder must complete either Section 1 or Section 2 of this CT Form and sign where indicated. Do not complete both sections. This CT Form must be signed by the individual who signed the bidder’s proposal. A completed CT Form must be submitted with your proposal, regardless of whether your proposal contains confidential information.

Failure to submit a completed CT Form with your bid is grounds for rejecting the proposal as non-responsive. If a bidder fails to properly complete and submit the CT Form or otherwise fails to follow CT Form Instructions, the proposal, in its entirety, will be treated as a “Public Copy” and may be publicly disclosed by the State without redaction after bidders have been notified of an award recommendation. See the Confidential Treatment Form and The Freedom of Information Act (FOIA) sections of the Proposal Instructions for additional information.

Section 1. CONFIDENTIAL TREATMENT IS NOT REQUESTED This section must be completed, signed, and submitted with the proposal if the bidder does not request confidential treatment of any material contained in the proposal. If this section is completed, do not complete Section 2. CONFIDENTIAL TREATMENT IS REQUESTED.

By signing below, the bidder affirms that confidential treatment of material contained in their proposal is not requested.

DS Number

DS Title

Signature

Date

Printed Name, Title, Company

Section 2. CONFIDENTIAL TREATMENT IS REQUESTED This section must be completed, signed, and submitted with the proposal if bidder requests confidential treatment of any material contained in the proposal. Submission of a completed CT Form is required to request confidential treatment. If this section is completed, do not complete Section 1. CONFIDENTIAL TREATMENT IS NOT REQUESTED.

Provide the information in the table below. Bidder may add rows or additional pages using the same format shown in the table. Bidder must specifically identify the information to be protected as confidential and state the reasons why protection is necessary.

The CT Form will not be considered fully complete unless, for each confidentiality request, the bidder: (1) identifies the Proposal Page #, Section #, and Paragraph #, (2) identifies whether the material is a Trade Secret (TS), Proprietary Financial Information (FI), or Proprietary Information (PI), and (3) explains the specific legal grounds that support treatment of the material as TS, FI, or PI. Bidders must provide a complete justification as to how the material falls within the scope of an applicable FOIA exemption or relevant case law. Bidders must not simply cite to an applicable exemption or case name. Bidders must also provide the contact information for the person at their organization authorized to respond to inquiries by the State concerning the material.

Bidder must also submit a “Public Copy” of the proposal with the trade secret, financial, and proprietary information redacted and clearly labeled as the “Public Copy”.

(1) Proposal Page #, Section #, Paragraph # (2) Material is Trade Secret (TS), Proprietary Financial Information (FI), Proprietary Information (PI) (3) Applicable FOIA Exemption with Written Justification (4) Bidder Contact Information

By signing below, the bidder affirms that confidential treatment of material contained in their proposal is requested and has attached to this form a redacted “Public Copy” of the bidder’s proposal.

DS Number

DS Title

Signature

Date

Printed Name, Title, Company

Prior Experience

Information Sought
Bidder Response

Experience 1

Company name.

Contact name. Contact phone. Contact email.

Contact role at time of project.

City. State. Zip.

1. Project name and description of the scope of the project.

2. What role did your company play?

3. How is this project experience relevant to the subject of this DS?

Dollar value.

Start and end date (mm/yy – mm/yy)

Status (completed, live, other – specify phase)

Results obtained.

Experience 2

Company name.

Contact name. Contact phone. Contact email.

Contact role at time of project.

City. State. Zip.

1. Project name and description of the scope of the project.

2. What role did your company play?

3. How is this project experience relevant to the subject of this DS?

Dollar value.

Start and end date (mm/yy – mm/yy)

Status (completed, live, other – specify phase)

Results obtained.

Did your company, an employee, agent, or representative of your company, or any affiliated entity participate in developing any component of this solicitation? For purposes of this question, business concerns, organizations, or individuals are affiliates of each other if, directly or indirectly: (1) either one controls or has power to control the other or (2) a third-party controls or has the power to control both. Indicia of control include, but are not limited to, interlocking management or ownership, identity of interests among family members, shared facilities or equipment, and common use of employees.
Enter YES or NO.

If you enter “YES”, you are not eligible for contract award or to work as a subcontractor for the awarded vendor.

Michigan Economic Impact

Number of employees currently employed at locations within the State of Michigan.

Number of additional employees to be employed at locations within the State of Michigan if awarded this Contract (if any)

Minimum wage paid to employees employed at locations within the State of Michigan.

Average wage paid to employees employed at locations within the State of Michigan.

Percentage of employees employed at locations within the State of Michigan that are covered by employer-provided health insurance.

SCheduelE A - OPerational consulting services – TIER-TWO Statement of Work Operational Consulting Services Tier-two: Organizational Health Assessment for Michigan Rehabilitation Services The Contractor selected will be issued a Contract Change Notice and/or Delivery Order for which the terms will be governed by the Contract Terms from appropriate Pre-Qual contracts and this SOW.

This DS will result in a Contract Change Notice (CN) for Operational Consulting Services through the contractor awarded.

This schedule identifies the anticipated requirements of any Contract resulting from this DS. The term “Contractor” in this document refers to a bidder responding to this DS, as well as the Contractor who is awarded the contract. The term “Bidder” is used to identify where specific responses to the DS are required.

The Contractor must respond to each requirement or question and explain how it will fulfill each requirement. Attach any supplemental information and appropriately reference within your response.

IMPORTANT NOTE TO CONTRACTORS/BIDDERS: There are specific requirements for which acceptance must be simply acknowledged through a checkbox(es), and others that require further explanation. Click the appropriate checkbox and complete the entries as appropriate.

BACKGROUND

Original Contract requirements apply for this Section, in addition to the following:

Michigan Rehabilitation Services (MRS) is a state and federal program that provides Vocational Rehabilitation (VR) services to individuals with disabilities to assist them into employment. MRS serves over 40,000 eligible individuals with disabilities living in 83 counties and 2,500 businesses throughout the state and is composed of approximately 555 employees. The bureau consists of 7 divisions comprising the following: Strategic Initiatives Division (SID), Program Enhancement Division (PED), Staff Development and Policy Division, (SDU & Policy), Business Network Division (BND), West Central & Northern Division (WCN), Southeast Division (SED) and Michigan Career & Technical Institute (MCTI).

MRS is positioned under the Office of Employment & Training (E&T) which also contains the Bureau of Services for Blind People (BSBP) and Workforce Development (WD). E&T is within the Department of Labor & Economic Opportunity (LEO).

At the Federal level, MRS is under the Rehabilitation Services Administration (RSA), which is in the Office of Special Education and Rehabilitative Services (OSERS) within the Department of Education.

SCOPE

Original Contract requirements apply for this Section in addition to the following:

MRS recognizes the role an organization’s health plays in attracting and maintaining talent and delivering outcomes to its customers. MRS is interested in fresh perspective on how employees currently experience MRS’ organizational health. Is the organizational health impacting MRS’ ability post-pandemic to attract and retain talent necessary to meet the needs of individuals we serve? What role does competitive salaries, hybrid work, and recruitment and retention incentives play when it comes to staffing? How does the organizational structure, communication, day-to-day operations, and leadership as well as staff training impact MRS’ organizational health? MRS is interested in engaging in an iterative process that may include data collection and analysis and collaboration throughout this assessment process. MRS has an expectation that the chosen contractor will engage with different staff members within our organization to ensure recommendations are inclusive of staff’s knowledge, insight and roles.

Federal legislative Mandate This project is supported by the Workforce Innovation & Opportunity Act (WIOA) which mandates the VR program make significant changes in the provision of services to individuals with disabilities and ensure rehabilitation professionals who work in the public sector meet certain standards that confirm they are qualified to serve individuals with disabilities. Achieving the above goals would help in realizing our objectives under WIOA, our combined state plan and our short and long-term strategic plan for improving services to individuals with disabilities are met To this end, the selected contractor would assist MRS in accomplishing 3 major goals to produce the desired outcomes listed below. The goals are as follows:

1) Conduct a comprehensive organizational assessment of the bureau with the goal of identifying areas to improve the employee experience.

2) Examine MRS’ organizational structure for opportunities to improve the efficiency and effectiveness of the delivery of VR services and

3) Assist MRS with exploring mutual opportunities, across E&T, to increase collaboration with other programs to enhance services to individuals with disabilities and regain our competitive edge in the public sector.

1. REQUIREMENTS

A. Provide services as required by the tier two SOW issued by any State agency or MiDEAL member. While each SOW will contain unique service levels and requirements, general deliverables may include but are not limited to:

1) Developing a scope or charter to document desired outcomes.

2) Developing project plans to specify timelines and milestones for initiatives.

3) Identifying, capturing, and analyzing relevant data.

4) Facilitating meetings with internal and external stakeholders.

5) Evaluating existing processes and organizational structures.

6) Leveraging best practices to recommend opportunities for improvement.

7) Providing recommendations for achieving desired results.

8) Developing and documenting improved processes and procedures.

9) Developing implementation plans that are appropriate to existing policies and statutory requirements.

10) Developing cost benefit analyses to provide a calculated Return On Investment (ROI).

11) Providing administrative support resources for projects.

12) Supporting the agency during implementation of changes.

13) Transferring knowledge necessary to sustain long term success.

B. State agency or MiDEAL members will issue each tier two SOW to all prequalified Contractors on SIGMA Vendor Self-Service. The tier two SOW will identify the deliverables, period of performance, specific response information required, work evaluation and payment criteria, and any additional terms and conditions that apply to that SOW. State agency or MiDEAL members issuing the SOW and contracts responding to the SOW must follow this process:

1) State agency or MiDEAL member will issue a SOW to all prequalified Contractors within that service region (and to all statewide Contractors) with a timeline including due dates for questions, responses, and performance period.

2) The Contractor must provide the criteria required in each SOW in their bid response and pricing must not exceed rates provided in Schedule B - Pricing.

3) State or MiDEAL member selection will be based on a best value evaluation using the criteria identified in the SOW.

C. Contractors confirms proficiency in virtual facilitation of services to be delivered if required by the individual tier two SOW, and the platform must be approved by the State of Michigan.

The Contractor:

1) Is proficient in utilizing various platforms for virtual facilitation of meetings and trainings (i.e. Microsoft Teams, Zoom).

2) Has the ability to leverage breakout room functionality for training and client meetings.

3) Has experience conduct hybrid meetings (combination of client facing and virtual attendees).

4) Can conduct process mapping and utilize additional interactive tools to facilitate process improvements or business analysis/redesign.

A. General Requirements The Contractor will be responsible for complying with all the Original Contract Requirements and for providing all Deliverables, Services and Staff to perform the work as indicated below.

The Contractor must:

· Analyze MRS’ existing health by assessing the current state to provide an accurate view of the health and identify changes that would be more conducive to a high performing VR organization.

· Identify the current social understanding of all staff on the bureau’s mission, values and social cohesion.

· Develop a strategy for transformation by assisting MRS with creating a plan for embracing the goals and vision of the new organizational entity.

· Assist with the implementation of the organizational health plan to bring the desired organization to fruition and in a manner that will build MRS brand which can be leveraged to make MRS the best VR program in the country.

· Examine and assess the current structure of MRS’ divisions within the context of the bureau’s mission and provide suggestions for improvement in the following areas. Please note this is not an exhaustive list: Roles and responsibilities, job functions, information flow, communication flow and career pathways.

· Assess whether the divisions’ structure best supports the bureau’s goals and desired outcomes.

· Consider, if appropriate, in what ways has MRS’ design of divisions been compromised.

· If appropriate, make recommendations for streamlining end to end processes to enhance efficiencies and effectiveness.

· Recommend improvements to consistently embrace and achieve WIOA metrics consistent with RSA’s negotiated levels of achievement and the Bureau’s and department’s strategic and operational plans.

· Evaluate the degree to which effort and allocation of resources align with the MRS’ stated organizational priorities and support LEO’s and the Governor’s goals.

· Meet with MRS Leadership to discuss and share information used in assessments such as the Comprehensive System of Personnel Development (CSPD), onboarding and exit surveys, scan of current practices, retention efforts and other information, we are hopeful the scope of work will encompass the following

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

Bidder must describe how they comply with the above requirement(s):

2. Service Requirements A. Timeframes All Contract Activities must begin within 30 business days from receipt of order. The receipt of order date is pursuant to the Notices section of the Standard Contract Terms.

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

Bidder must describe how they comply with the above requirement(s):

4. Staffing A. Contractor Representative Please note: All other Original Contract Requirements Apply.

The Contractor must indicate if the Contractor Representative will remain unchanged or if a new Contractor Representative will be assigned to this SOW. Please indicate below:

Contractor Representative Name:

Contractor Representative. Phone Number:

Contractor Representative Email Address:

Years of Experience with Contractor:

B. State Agency Program Manager The State agency Program Manager for each party will monitor and coordinate the day-to-day activities of each individual State agency SOW (each a “State Agency Program Manager”):

State:
Contractor:

Maureen Webster, Deputy Director 320 S. Walnut Lansing, MI 48933 517-243-0210 websterm@michigan.gov [Name] [Street Address] [City, State, Zip] [Email] [Phone]

C. Customer Service Phone Number The Contractor must confirm its phone number for the State to contact the Contractor Representative. The Contractor Representative must be available for calls during the hours of 8:00 am to 5:00 pm EST.

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

Bidder must identify its Customer Service Toll-Free Number:

D. Work Hours The Contractor must provide Contract Activities during the State’s normal working hours Monday – Friday, 8:00 a.m. to 5:00 p.m. EST.

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

E. Key Personnel The Contractor must appoint one individual who will be directly responsible for the day-to-day operations of the Contract, (“Key Personnel”). Key Personnel must be specifically assigned to the State account, be knowledgeable on the contractual requirements, and respond to State inquiries within 24 hours.

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

F. Contractor Personnel Please note: All other Original Contract Requirements Apply.

Position (Contractor Personnel to be assigned)

Name
Years of Experience

1. Managing Director

2. Project Manager

3. Consultant

Titles must match those identified in the Original Contract Schedule B - Pricing.

Add additional rows as required.

G. Organizational Chart Please note: All other Original Contract Requirements Apply.

The Contractor must provide an updated Organizational Chart for all personnel assigned to the Contract. Please indicate below:

Org. Chart Attachment Name:

H. Disclosure of Subcontractors Please note: All other Original Contract Requirements Apply If the Contractor intends to utilize additional Subcontractors from those previously provided, please complete the table below. If Subcontractors remain unchanged, please indicate below.

1. Legal business name and full address.

2. State in which business was incorporated.

3. Phone number.

4. Website address.

5. The relationship of the subcontractor to the Contractor.

6. If the Contractor has a previous working experience with the subcontractor, provide the details of that previous relationship.

7. Description of subcontractor’s organization and a description of the Contract Activities that will be performed or provided by the subcontractor.

8. Information concerning subcontractor’s ability to provide the identified Contract Activities.

9. Of the total bid, the estimated price of the subcontractor’s work. (if applicable)

Geographically Disadvantaged Business Enterprise Sub-Contractors: If contractors plan to utilize subcontractors to perform more than 20% of the deliverables under this contract, at least 20% of that subcontracted work must be awarded to Michigan-based Geographically Disadvantaged Business Enterprises (GDBE). Contractor will submit a plan detailing all subcontractors to be used, including the percentage of the work to be done by each. Contractor must inform the State to the name and address of the GDBE, the percentage of the work they will complete, the total amount estimated to be paid to the GDBE and provide evidence for their qualifications as a GDBE. If contractor cannot find GDBE subcontractors to meet this requirement they must provide reasoning and justification to receive an exemption from this requirement from the State. (Existing business relationships will not be an approved reason for this.)

GDBE definition: "Geographically-Disadvantaged Business Enterprise" means a person or entity that satisfies one or more of the following: (i) Is certified as a HUBZone Small Business Concern by the United States Small Business Administration. (ii) Has a principal place of business located within a Qualified Opportunity Zone within Michigan. (iii) More than half of its employees have a principal residence located within a Qualified Opportunity Zone within Michigan, or both.

I. Security The Contractor will be subject the following security procedures:

In the case of the contractor visiting a MRS office, photo ID and business credentials will be required.

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

Bidder must explain any additional security measures in place to ensure the security of the State and its facilities:

5. Project Management Original Contract requirements apply for this Section in addition to the following:

A. Agency Reporting The Contractor must submit to the Agency Program Manager the following written reports:

1) Monthly

☐
I have reviewed the above requirement and agree with no exception.
☐
I have reviewed the above requirement and have noted all exception(s) below.

List all exception(s):

6. Service-Level Agreement (SLA) No additional SLAs are required for this tier-two SOW.

SCHEDULE B – PRICING

Operational Consulting Services Tier-two: Organizational Health Assessment for Michigan Rehabilitation Services Original Contract requirements apply for this Section in addition to the following:

Bidders must not exceed the hourly rates identified in their Original Contract Schedule B – Pricing to provide a lump sum fixed price not-to-exceed amount for the tier-two SOW project.

Project Name
Project Cost
Organizational Health Assessment for Michigan Rehabilitation Services
$0.00
Staff/Role
Anticipated Hours
Original Schedule B - Contract
Total

1. Managing Director

2. Project Manager

3. Consultant

Titles must match those identified in the Original Contract Schedule B - Pricing.

Add additional rows as required.

TOTAL

2022-1 2 image1.png

File details come from the government source that posted it. Updated .