DFE Performance Work Statement DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Provide Web/Cloud based Duty Free Entry Services Defense Contract Management Agency (DCMA)

Part 1

General Information

1. GENERAL: This is a non-personal services contract for the Defense Contract Management Agency (DCMA) Duty Free Entry (DFE) contract. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide access and training and other items and non-personal services necessary to exercise duty free entry program requirements for DCMA as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2 Background: The DCMA Transportation Center is responsible for execution of duty free entry requirements across the DoD enterprise. This mission is geographically executed in New York City, New York.

1.3 Objectives: The contractor shall:

1. Provide program access and training to required personnel, estimated currently at four but with the potential for up to four additional personnel. Requirement to train replacements across the lifecycle of the contract.

2. Web/Cloud based service must be Section 508 Chapter 502.4 compliant. Specifically, Platforms and platform software shall conform to the requirements in ANSI/HFES 200.2, Human Factors Engineering of Software User Interfaces — Part 2: Accessibility (2008) (incorporated by reference, see 702.4.1) listed below:

• Section 9.3.3 Enable sequential entry of multiple (chorded) keystrokes;

• Section 9.3.4 Provide adjustment of delay before key acceptance;

• Section 9.3.5 Provide adjustment of same-key double-strike acceptance;

• Section 10.6.7 Allow users to choose visual alternative for audio output;

• Section 10.6.8 Synchronize audio equivalents for visual events;

• Section 10.6.9 Provide speech output services; and

• Section 10.7.1 Display any captions provided.

3. Shall have Document Imaging System (DIS) capability to retrieve Port documents

4. Shall have ability to update Tariffs codes

5. Shall be able to fill in repeated data wherever applicable.

6. Shall have enabled pop ups to highlight when data entered into a field doesn’t match expected normal input. Example: entering a date into the importer number field, or mode of transport code into country of origin field.

7. Shall be Automated Commercial Environment (ACE) compliant. The contractor shall provide data processing services and Automated Broker Interface (ABI) capabilities for CB Form 7501 transmission to the ACE on behalf of the Department of defense (DoD).

8. Shall be able to catch all duplicated entries before transmission (accuracy check)

9. All updates by CBP automatically updated

10. Shall be able to make corrections to the Customs and Border Protection (CBP) Form 7501, “Entry

Summary” after already submitted

11. Ability for multiple users to have access.

12. Fields mandated by CBP shall be hardcoded

13. User shall be able to update the Port of Entry as required

14. User shall be able to create manufacturer ID for foreign supplier

15. Ability to pull data from Customs and Border Protection Document Image System (DIS) input to provide automated input of CBP Form 7501 is highly desired

1.4 General Information

1.4.1 Recognized Holidays: The contractor may be required to perform services on recognized federal holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4.2 Hours of Operation: The contractor is responsible for ensuring system operability between the hours of 8:00 am. – 4:30pm, Monday thru Friday, except Federal holidays, to perform tasks set-forth within this contract. Scheduled maintenance should be scheduled during non-duty hours. The contractor shall notify DCMA whenever the system is down for maintenance.

1.4.3 Place of Performance: New York City, New York.

1.4.4 Security Requirements: This critical support requires an Information Technology (IT) system that is fully operational and accredited in accordance with FISMA, NIST and OPM policy as it relates to IT Security. IT systems and computing environments are required to comply with DoD Instruction 8500.01, "Cybersecurity", the DoD Cloud Computing Security Requirements Guide (SRG), FedRAMP cloud authorization, DoDI 8510.01, Risk Management Framework (RMF), JFHQ-DODIN & USCYBERCOM Orders (TASKORDS, WARNORDS, PLANORDS, and all future iterations of official Directive orders), and DISA Guides (Security Requirements Guide (SRGs)/Security Technical Implementation Guide (STIGS))/Information Assurance Vulnerability Alerts (IAVAs)). Contractors must hold and maintain a FedRAMP Moderate Authorization and a DISA Impact Level 2 Provisional Authorization commensurate with protecting the data stored, processed, or transmitted within a cloud service offering prior to award and no later than the date of award.

Applicable Directives The contractor shall comply with all documents listed below.

Mandatory compliance:

. DoD 8570.01-M., Information Assurance Workforce Improvement Program, Change 4 dated November 10, 2015 or latest version . DoDI. 8500.00 Cybersecurity . DoDI 8510.01 Risk Management Framework . DoD 5200.2R, Personnel Security Program . DISA Cloud Computing Security Requirements Guide . DCMA IT Change Management Procedures

1.4.5 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend a post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. This meeting may be conducted virtually.

1.4.6 Key Personnel: The following personnel are considered key personnel by the government: TD Logistics Director, Transportation Center Director, and the Transportation Center Performance Advocate.

The contractor shall provide a contract manager who shall be responsible for the performance of the work.

The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00am – 4:30pm, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.4. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.5. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AED Automated External Defibrillator AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DCMA Defense Contract Management Agency DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OSHA Occupational Safety and Health Administration OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SME Subject Matter Expert

PART 3

SPECIFIC TASKS

3. Specific Tasks:

3.1. Basic Services. The following standard services are to be provided under this PWS:

• Provide Duty Free Entry (DFE) Program Requirements

• Training for Transportation employees performing DFE program execution and oversight

• Meet cybersecurity requirements identified elsewhere in this PWS

PART 4

APPLICABLE PUBLICATIONS

4. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

4.1. The Contractor must abide by all statutes, applicable regulations, publications, manuals, and federal policies, procedures.

19 CFR 10.101- “Immediate Delivery” 19 CFR Part 142-“Entry Process” DFARS 252.225-7013, “Duty-Free Entry” DFARS PGI 225.9-“Customs and Duties” Defense Transportation Regulation (DTR) 4500.9-R, Part V-Customs, Chapter 502, paragraph F, “U.S.

Entry Procedures for DoD-Owned Cargo” DTR 4500.9-R, Part V-Customs, Chapter 502, paragraph G, “U.S. Entry Requirements for Vendor (Commercial Contractor) Shipments”