Description of Need VOIP Training.pdf

DESCRIPTION OF NEED

354th Contracting Squadron VOIP Training Course

SCOPE OF WORK: VOIP training courses for 2 training sessions, 5 students each (total of 10 students.)

GENERAL REQUIREMENTS:

The desired outcomes and material students must experience / be able to perform from training –

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model

• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool

• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM

• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup

• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy

• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns

• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services

• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups

• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network

• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways

• Describe tools for reporting and maintenance including Unified Reports, Cisco Real- Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

• Describe additional considerations for deploying video endpoints in Cisco Unified

CM

VOIP Training Course

• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler.

• VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs

• Configure gateway interconnections to support VoIP and PSTN calls

• Basic signaling protocols used on voice gateways

• Configure a gateway to support calls using different call control and signaling protocols

• Define a dial plan, describing the purpose of each dial plan component, and implement a dial plan on a voice gateway

• Implement a Cisco Unified Border Element (CUBE) gateway to connect to an

Internet Telephony Service Provider

• Investigate the use of various traditional telephony connections, such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)

• Configure and troubleshoot Cisco's new ISR routers and explore their DSP configuration (PVDM3 cards)

• Configure H.323 gateways and review their functions and operation

• Configure Session Initiation Protocol (SIP) and Media Gateway Control Protocol

(MGCP)

• Experience G.711, and G.729 voice coding schemes

• Configure Call Admission Control three different ways

• Configure proper Caller ID

• Experience real-world connections to PBXs, and the PSTN

• Configure your router/gateway equipment to connect to our public dial plan network using different call control protocols and procedures

• Describe the Cisco Collaboration solutions architecture

• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol

(SCCP)

• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication

• Implement Cisco Unified Communications Manager provisioning features

• Describe the different codecs and how they are used to transform analogue voice into digital streams

VOIP Training Course

• Describe a dial plan, and explain call routing in Cisco Unified Communications Manager

• Implement Public Switched Telephone Network (PSTN) access using MGCP gateways

• Implement a Cisco gateway for PSTN access

• Configure calling privileges in Cisco Unified Communications Manager

• Implement toll fraud prevention

• Implement globalized call routing within a Cisco Unified Communications Manager cluster

• Implement and troubleshoot media resources in Cisco Unified Communications

Manager

• Describe Cisco Instant Messaging and Presence, including call flows and protocols

• Describe and configure endpoints and commonly required features

• Configure and troubleshoot Cisco Unity Connection integration

• Configure and troubleshoot Cisco Unity Connection call handlers

• Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company

• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic

• Define QoS and its models

• Implement classification and marking

• Configure classification and marking options on Cisco Catalyst switches

• Assessments to understand skill proficiency around Linux, Networking and Cloud technologies

• CUCM specific knowledgeable technicians who can administer and maintain Eielson's CUCM with minimal civilian guidance.

• Be prepared to take Cisco associate level certification tests.