Description of Maintenance from Manufacturers website.pdf

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Attached to
Service Maintenance Agreement for FACSFortessa X-20 SORP, with accessories and lasers
Solicitation number
RFQ-NIAID-2012223
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EQUIPMENT LIST 2012223.pdf.xlsx XLSX spreadsheet
52.212-5_JAN2020.pdf PDF
FAR 52.204-24 Provision (Aug 2019).docx DOCX document

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Description of Manufacturer’s Svc Cont services provided:

This Description was taken directly from the manufacturer’s website.

Coverage includes the following:

- 2 Preventive Maintenance Inspections to be performed during a twelve-month period

- 2 Preventive Maintenance Kits

- Software Revisions released during the Agreement term.

- Unlimited service visits, Monday-Friday, excluding holidays.

- 48-hour guaranteed response to a request for emergency on-site service Monday through Friday

- Unlimited telephone support for instruments, reagents and applications will be provided at no additional charge.

- Upgraded lasers will be covered for repair / replacement

Coverage for the High Throughput Sampler includes the following:

-1 Preventative Maintenance Inspection to be performed during a twelve-month period

-1 Preventative Maintenance Kit

-Emergency replacement within 2 working days

-Unlimited telephone support for instruments, reagents and applications

-Cost covered for labor, shipping, and parts

File details come from the government source that posted it. Updated .