Data Feed & Customer Information Improvements.pdf

1230 W Boone Ave Spokane, WA 99201 www.spokanetransit.com

REQUEST FOR PROPOSALS

2024-11025

Data Feed & Customer Information Improvements

ISSUE DATE: Monday, February 3, 2025

PROPOSAL DUE DATE: Friday, February 28, 2025 4:00 PM Pacific Time http://www.spokanetransit.com/

V 050423

TABLE OF CONTENTS

PART I INSTRUCTIONS TO PROPOSERS

PART II SCOPE OF WORK

PART III ATTACHMENTS

PART IV EXHIBITS

PART I

INSTRUCTIONS TO PROPOSERS

1.0 INSTRUCTIONS TO PROPOSERS

1.1 Introduction

Spokane Transit Authority (STA) seeks to partner with an agency on a fully developed and existing mobile transit trip planning application. The goal of this project is to improve customer experience through a mobile application that will enhance how both existing riders and individuals unfamiliar with STA’s bus system can navigate and use STA’s services. This project also aims to make improvements in customer experience as it relates to notifications regarding route detours and cancellations for fixed route bus service, and to improve customer experience for trip planning via mobile applications including enhanced prediction accuracy for bus arrival time.

STA anticipates awarding a five (5) year Contract for performance of services.

The Proposer may supplement its Proposal with Subcontractors, with the understanding the Proposer is responsible for all Work.

Please read this entire RFP package before submitting your Proposal. Careful attention must be paid to all requested items contained in this RFP.

This RFP does not commit STA to enter into any Contract; to pay any costs incurred in the preparation of a Proposal in response to this RFP or in subsequent negotiations; or to procure or contract for the Work. STA expects to negotiate a Contract with the Proposer it deems most advantageous to the agency.

1.2 Defined Terms

The following defined terms are used throughout this RFP. In the event of a conflict between the definition herein and the definition of the same term in a separate part of this RFP, the definition in the separate part of this RFP shall prevail for that part only.

Alternate Proposal (or Alternate or Option) is the amount stated on the Price Proposal Form to be added or deducted from the amount of the Base Price if the corresponding change in project scope or materials or methods described in the RFP Documents is accepted.

Amendment is a written or graphic instrument, approved and issued by STA prior to the Proposal Due Date, which amends, modifies or interprets the RFP by additions, deletions, clarifications or corrections.

Base Price is the sum stated on the Price Proposal Form for which the Proposer offers to perform the Work.

Business Day means Monday through Friday, except public holidays, from 8:00 AM to 5:00 PM, Pacific Time.

Contract refers to an agreement executed between STA and Contractor for the provision of Work.

Contractor means the responsible Proposer awarded a Contract resulting from this RFP.

Day means calendar day unless otherwise noted.

Federal Assistance means funding received from the FTA applied to the Work or the associated project.

FTA means Federal Transit Administration.

Nonresponsive Proposal is any Proposal which (1) fails to conform in any respect to the requirements of the RFP; (2) imposes conditions which would modify requirements of the RFP;

or (3) limits a Proposer’s liability to STA to give the Proposer an advantage over other Proposers, as determined by STA.

No Proposal Form: Attachment C.

Price Proposal Form: Attachment D.

Project Site means STA’s facilities located at multiple sites in the Spokane, WA region.

Proposal is the submission of a complete and properly executed Price Proposal Form, Proposal Response Form, all Proposer Certifications and representations required to comply with the RFP, and any additional documentation that may be required by the RFP.

Proposal Response Form: Attachment A.

Proposer is an individual or entity who submits a Proposal for a Contract with STA for the performance of Work.

Proposer Certifications are the forms and documents identified in Part III of this RFP which the Proposer is required to sign and include in its Proposal.

Proposal Due Date is the date and time at which Proposals are due as specified in Section 1.5 of the Instructions to Proposers in this RFP. Proposals received after this date and time will be considered nonresponsive and returned to the Proposer.

Request for Approved Equals, Clarifications, or Changes Form: Attachment B Request for Proposal (RFP) Documents include, but are not limited to, the Advertisement for Proposals, Instructions to Proposers, Price Proposal Form, Proposal Response Form, all attachments and exhibits related to this RFP, Technical Requirements, all other documents proposed or required for the performance of Work, and any or all Amendments hereto issued prior to the Proposal Due Date and/or the Best and Final Offer due date.

Sample Agreement means the sample agreement attached hereto and incorporated herein as Exhibit A.

STA means the Spokane Transit Authority.

Subcontractor is an individual or entity who submits a proposal to a Proposer for materials and/or labor to perform a portion of the Work.

Technical Requirements collectively refers to all drawings, specifications, technical requirements, special conditions and the Scope of Work attached hereto.

Work means the scope of goods and services in the Scope of Work to be provided by the Contractor under a Contract.

1.3 Proposer Communications with STA

STA is committed to providing all prospective Proposers with accurate and consistent information in order to ensure that no Proposer obtains an undue competitive advantage. To this end, from the date this RFP is released through the date of award of a Contract, all communications, questions and inquiries concerning this RFP shall be addressed to:

Jennifer Anderson Procurement Coordinator Spokane Transit Authority 1230 West Boone Avenue

Spokane, WA 99201

(509) 325-6024 janderson@spokanetransit.com

STA reserves the right to disqualify any Proposer who contacts a STA officer, director, employee, agent, representative or committee or Board member concerning this RFP other than in accordance with this Section.

1.4 Pre-Proposal Conference

A pre-proposal conference will be held on Thursday, February 6, 2025, beginning at 9:30 AM Pacific Time. To participate:

Microsoft Teams Join the meeting now Meeting ID: 235 316 330 008 Passcode: DK32E5E5

Dial in by phone +1 509-824-1714,,569005518# United States, Spokane Find a local number Phone conference ID: 569 005 518#

Questions and/or clarifications about the RFP may be addressed during this conference.

Questions and/or clarifications may be submitted in advance in accordance with Section 1.3.

Any prospective Proposers in receipt of this RFP will be provided with any changes or clarifications to the RFP by written Amendment in accordance with Section 1.9.

1.5 Proposal Due Date and Proposal Submission

Proposals will be accepted until 4:00 PM, Pacific Time, Friday, February 28, 2025, in accordance with the specifications and conditions stated in the RFP. Proposals must be submitted via Drop Box at the following link:

https://www.dropbox.com/request/pPzaycxLzWelued0Ev8n All Proposals shall be effective for ninety (90) Days from the Proposal Due Date or Best and Final Offer (“BAFO”) date (if applicable), whichever is later. Late submittals shall be deemed nonresponsive and returned to the Proposer. The cost of Proposal preparation will be completely borne by the Proposer. STA reserves the right to request an original Proposal with “wet” signatures, in its sole discretion.

Proposal must be labeled with the name and number of the solicitation:

RFP # 2024-11025 – Data Feed & Customer Information Improvements Except as otherwise provided for herein, Proposals which are incomplete, or which are conditioned in any way or contain erasures, alterations or items not requested in the RFP, or which are not in conformance with the RFP or applicable laws, rules and regulations, may be rejected as nonresponsive.

mailto:janderson@spokanetransit.com https://teams.microsoft.com/l/meetup-join/19%3ameeting_NGM0YjVhNDUtM2ExMy00YWRmLWEwNTAtZmJmMTE1MjlkZDMy%40thread.v2/0?context=%7b%22Tid%22%3a%22f2cefbce-2048-47d7-8325-37c5dfec6705%22%2c%22Oid%22%3a%22db014e2f-c4af-4a06-b096-52b405a0925e%22%7d tel:+15098241714,,569005518 https://dialin.teams.microsoft.com/99cb5025-bcd9-4f7e-8469-2cb157e41c56?id=569005518 https://www.dropbox.com/request/pPzaycxLzWelued0Ev8n

1.6 Procurement Schedule and Deadlines

Below is the proposed procurement timeline for this RFP. Future events may cause this timeline to change. STA reserves the right to revise the procurement timeline at any time and for any reason.

DATE EVENT

Feb 3, 2025 RFP Advertised and Issued

Pre-Proposal Conference

Feb 17, 2025 Deadline to Submit Request for Approved Equals, Clarifications or Changes (Including Red Lines to Sample Agreement in Independent Word Document)

Feb 28, 2025 Proposal Due Date

Mar 3-12, 2025 Evaluation of Proposals

Mar 17-28, 2025 Interviews for Proposers, as Necessary

May/June 2025 Final Contract Negotiations and Contract Execution

1.7 Proposer Registration & Licensing

1.7.1 At the time of proposal submittal, as a minimum requirement for a proposal to be deemed responsive, proposers must meet the following business registration and licensing criteria:

A. Active registration with the Washington State Secretary of State.

B. Active Washington State Business License issued by the Washington State

Department of Revenue.

C. Active Worker’s Compensation Account with the Washington State Department of

Labor & Industries

1.7.2 In addition to the requirements of subsection 1.7.1, following award of Contract, but prior to Contract execution, the Proposer shall provide evidence of necessary local business licenses, if applicable, within the local jurisdictions where the performance of work shall occur, as follows:

A. City of Spokane business license.

1.7.3 STA encourages Proposers to review the following resources when determining applicable registration requirements:

• Washington Secretary of State: https://www.sos.wa.gov/corporations-charities

• Washington State Department of Revenue o Business Registration: https://dor.wa.gov/open-business/apply-business-license#RegRequire https://www.sos.wa.gov/corporations-charities https://dor.wa.gov/open-business/apply-business-license#RegRequire https://dor.wa.gov/open-business/apply-business-license#RegRequire o Out of State Businesses: https://dor.wa.gov/education/industry-guides/out-state-businesses-reporting-thresholds-and-nexus o Business Licensing FAQ: https://dor.wa.gov/open-business/business-licensing-and-renewals-faqs

• Washington State Department of Labor & Industries: https://lni.wa.gov/for-business

1.8 Request for Approved Equals, Clarifications, or Changes

Requests for an approved equal, clarification, or change to the Work, Technical Requirements or RFP Documents shall be submitted on the Request for Approved Equals, Clarifications, or Changes Form. Requests for changes to the Sample Agreement shall only be submitted as redlines in Word format using the Track Changes tool. STA will provide a copy of the Sample Agreement with track changes enabled for such requirement. Please note the Federal Terms & Conditions, if attached to the Sample Agreement, are NOT negotiable and modifications thereto will not be considered. Requests identified in this Section shall be submitted electronically in accordance with Section 1.3.

No request for an approved equal, clarification, or change to the Work, Technical Requirements, RFP Documents or Sample Agreement shall be considered unless a written request in the manner and form prescribed above is received by STA no later than the date prescribed in Section 1.6.

Approved equals, clarifications, or changes will be set forth in a written Amendment. Proposers shall not rely upon approvals made in any other manner. No substitutions shall be considered after the Proposals are received without prior written approval by STA.

1.9 Changes to RFP Documents

Any changes to the Work, Technical Requirements, Sample Agreement or RFP Documents will be made by written Amendment issued by STA. All prospective Proposers receiving the initial RFP package will be notified by email of these changes. Proposers shall acknowledge their receipt of all Amendment(s) in Section 1.B of the Proposal Response Form.

1.10 Contract

STA’s Sample Agreement will be executed with the successful Proposer. It is unnecessary for Proposers to sign and return the Sample Agreement with their Proposal; however Proposers should review the terms & conditions therein and submit any proposed language changes in accordance with Section 1.8 of this RFP.

Upon receipt of a Contract, the Contractor shall have five (5) Business Days to execute such Contract and return to STA, inclusive of all requisite documentation and/or Proposer Certifications. If the Contractor fails to execute the Contract, furnish bonds (where applicable), securities or proof of insurance, or provide other required documentation within this time period, STA will be entitled to consider all rights arising out of STA's acceptance of the Proposal. STA will be entitled to such rights and additional remedies as exist at law.

1.11 Insurance

Requirements as stated in the Sample Agreement shall be met by the Proposer.

https://dor.wa.gov/education/industry-guides/out-state-businesses-reporting-thresholds-and-nexus https://dor.wa.gov/education/industry-guides/out-state-businesses-reporting-thresholds-and-nexus https://dor.wa.gov/open-business/business-licensing-and-renewals-faqs https://dor.wa.gov/open-business/business-licensing-and-renewals-faqs https://lni.wa.gov/for-business

1.12 Invoicing & Payment

Contractor invoicing and payment shall be in accordance with the Contract.

1.13 No Proposal Form

To assist STA with future procurements, prospective Proposers choosing not to submit a Proposal are requested to complete and return the enclosed No Proposal Form.

1.14 Complete System

It is the intention of the Technical Requirements, RFP Documents and other documentation attached hereto or contained herein to furnish all information, specifications and detail necessary for the Contractor to deliver the Work. Any items omitted from the Technical Requirements or RFP Documents that are clearly necessary to perform and deliver the Work shall be considered a part of the Technical Requirements or RFP Documents, although not directly specified or called for. Proposers shall promptly bring any discrepancies, errors, omissions, inconsistencies or ambiguities to the attention of STA after examining the Technical Requirements and RFP Documents in order for STA to consider the issuance of an Amendment.

1.15 Option to Supply Materials, Equipment and Licenses

STA may, at its option, supply hardware, software, licenses, warranties, infrastructure or materials outside of this RFP in accordance with specifications provided by the Contractor. In the event that STA supplies any such items, they shall be delivered in working order and in a timely fashion to the Contractor at a location and date to be determined in advance and agreed in writing. The Contractor shall not be reimbursed for the cost of items procured by STA outside of the Contract.

In the event Contractor is required to utilize items provided by STA, Contractor shall have no responsibility for compliance with design specifications, warranty or delays arising out of or related to STA-provided materials.

1.16 Equal Employment Opportunity

STA is an Equal Employment Opportunity (“EEO”) organization, which does not discriminate against any prospective Proposer on the basis of race, color, creed, national origin, sex, sexual orientation, gender identity or presence of any sensory, mental or physical disability in the consideration of contract award. The Proposer awarded a Contract will be required to comply with all EEO federal, state and local laws and regulations.

1.17 Protest Procedures

STA maintains a set of Proposer protest procedures. If any Proposer desires this information, it may be obtained by contacting STA in accordance with Section 1.3.

1.18 Reservations of STA

STA reserves the right to reject any or all Proposals or a portion of a Proposal; to waive any informalities or irregularities in the Proposal submission process; to supplement, amend or otherwise modify this RFP; to cancel this RFP with or without the substitution of another RFP; to extend the Proposal Due Date; to request additional information and data from any or all Proposers; to reissue the RFP; to negotiate further with those Proposers within the competitive range; to increase or decrease the Scope of Work; to negotiate changes in the Scope of Work prior to award of Contract; and to award a Contract based not necessarily upon the lowest proposed prices, but in the best overall interests of STA. Please note this RFP does not constitute an offer, but rather a request from qualified Proposers.

2.0 PROPOSAL FORMAT AND CONTENTS

2.1 Proposal Format

Proposals shall be submitted as a PDF, in accordance with Section 1.5. All text shall be in English language. Proposals shall not include any unnecessary, generic or elaborate promotional material.

2.2 Changes/Alterations to Proposal

Proposers may change or withdraw their Proposal at any time prior to the Proposal Due Date;

however, no oral modifications will be allowed. Only letters or other formal written requests for modifications or corrections of a previously submitted Proposal that is addressed in the same manner as the Proposal, and received by STA prior to the Proposal Due Date, will be accepted.

The Proposal, when opened, will then be corrected in accordance with such written request(s), provided the written request is plainly marked “Modification of Proposal”.

2.3 Proposal Structure

Proposals shall be presented clearly and concisely, and shall reflect the Proposer’s understanding of the RFP objectives and convey a sound technical approach and management plan to deliver the Work. Proposals shall convey the Proposer’s capabilities and qualifications to competently and cost-effectively complete the Work in a timely manner.

Proposal presentation shall be construed as evidence of the Proposer’s ability to develop and convey technical information in a clear and concise manner.

For ease of comparison and validation of completeness of Proposals, Proposers must adhere to the organizational structure and section headings outlined below. Proposals that deviate from this organizational structure or are missing key informational elements may be considered nonresponsive and excluded from further review and/or evaluation, in STA’s sole discretion.

Proposals shall contain at a minimum the following information:

• Proposal Letter

• TAB A – Introduction and Qualifications of the Proposer

• TAB B – Project Organization and Staffing Plan

• TAB C – Management Plan

• TAB D – Technical Approach and Work Plan

• TAB E – Compliance with Technical Requirements

• TAB F – Proposal Response Form

• TAB G – Price Proposal Form

2.3.1 PROPOSAL LETTER

Proposers shall provide a cover letter with introductory information, such as point of contact, address, email and phone number. This letter should be addressed to the contact specified in

Section 1.3, reference the RFP by name and number, provide a concise summary of the Proposer’s organization by firm and responsibility, identify the Proposer’s Project Manager and his/her relevant experience, and generally introduce STA to the capabilities of the Proposer. The cover letter shall not exceed two (2) pages in length.

2.3.2 TAB A – INTRODUCTION AND QUALIFICATIONS OF THE PROPOSER

Introduction. Provide an introduction of the Proposer, and/or an introduction of all partner firms, Subcontractors or subconsultants who may be involved in the Proposal.

1) Describe primary business experience of the Proposer, including length of time in business, ownership, the location of the corporate and satellite office(s), and other information Proposer might deem pertinent and introductory in nature.

2) State whether the Proposer has any pending litigation, and whether the Proposer has had any litigation in the last five (5) years, including the outcome of such litigation.

Qualifications of the Proposer. The Proposer shall describe its history, experience and past projects and performance which are similar in nature, scope and complexity to that required by this RFP. The roles and responsibilities of each member of the Proposer’s team (Subcontractors, consultants and suppliers) shall also be described.

1) Project Experience. Proposal shall identify a list of similar project experience that have been completed within the previous five (5) years. Describe locations, nature of the work, project cost, status (completed, in development, in testing, etc.) and month and year of final acceptance. Submit supporting documentation (photographs, descriptions, cost data, etc.)

on a minimum of three (3) projects of similar size and complexity. Include the contract amount and contract start and end dates. The projects listed should provide evidence that the Proposer is qualified to successfully perform the Work. Proposers may opt to provide additional supplemental information in this section as relevant to this RFP.

2) References. From the qualified projects and/or ongoing installations listed under the section above, the Proposer shall provide a minimum of five (5) references. For each reference, provide the agency name, address, contact person, telephone number and email address.

STA reserves the right to contact references provided by the Proposer and solicit additional references to verify information and investigate past performance.

3) Financial Capacity. The Proposer shall provide information demonstrating that it has the necessary financial resources to satisfactorily complete the Work required under this RFP. The Proposal shall include financial information by one of the following methods: (1) audited financial statements; (2) balance sheets; (3) tax returns; or (4) bank references, or similar information. In the case where the Proposer is a subsidiary organization, the Proposer should provide the financial information for its parent organization as well. Subsidiary statements can be provided to show the relationship to the parent. Electronic copies of financial statements are acceptable.

4) Required Attachments. The Proposer shall submit all required attachments as part of their Proposal.

2.3.3 TAB B – PROJECT ORGANIZATION AND STAFFING PLAN

Key Personnel. At a minimum, Proposers shall clearly identify and describe the qualifications of the “Key Personnel” it will assign to the Work, including years of experience, years in industry and years with the Proposer. If awarded a Contract, the Proposer may not substitute Key Personnel at any time without prior written consent by STA.

Team Organization. Describe the Proposer’s staffing and organizational plan, including relationships, roles and distribution of responsibilities among Key Personnel, staff, Subcontractors and suppliers.

Qualifications of Key Personnel. Describe the direct qualifications, experience and training of Key Personnel. This discussion should explicitly cross-reference the involvement and specific roles of the Key Personnel in completed and ongoing projects described in the projects cited in Tab A.

Organizational Chart. Include an organizational chart that identifies Key Personnel and the project team, and how the Work will be staffed and completed.

Availability and Location of Key Personnel. Indicate the primary work location(s) and percentage time commitment of the Key Personnel for the Work.

Resumes. Resumes shall be submitted for Key Personnel. Resumes must be complete and concise, including, at a minimum, education, training, degrees and certificates earned. Resumes should indicate experience directly relevant to the Work. Resumes shall be limited to two (2) pages per individual.

2.3.4 TAB C – MANAGEMENT PLAN

Management Plan. Discuss the Proposer’s management approach to ensure adequate technical and administrative oversight over the Work, and to manage the schedule and budget. Discuss proposed Quality Control (“QC”) and/or Quality Assurance (“QA”) measures & procedures and any certifications pertaining thereto. Include approach to coordination with, and any expectations of, STA.

Concurrent Contracts. Provide a list of present and anticipated future contracts which may run concurrent with the Work. Where applicable, include in the Work Project Schedule such contracts.

2.3.5 TAB D – TECHNICAL APPROACH AND WORK PLAN

Project Understanding and Approach. Provide the Proposer’s approach detailing how the phases of the work and deliverables outlined in the SOW would be accomplished. Please include any additional tools or methods that may differentiate or are required pre-requisites for delivery.

Work Plan. Provide the project management approach and techniques required for quality control of the Work. Identify employee numbers/resources used for completion of the Work. Provide details of the facility to be used (if applicable).

Subcontract Plan. Include a list of Subcontractors the Proposer intends to use in its performance of Work. For each subcontractor, provide:

1. Subcontractor’s name, business registration information, address, and telephone number including the name, title and telephone number of the contact person.

2. Type(s) of goods or services to be provided.

3. Estimated value of subcontract.

Expectations of STA. Identify any assumptions regarding Work, services, information or facilities to be provided by STA or third-party providers of STA.

Locations of Work. Describe the locations of performance of the Work during its various phases.

Include details on coordination between off-site and on-site facilities, work to be performed by STA or its contractors or subcontractors, the Contractor, its Subcontractors and suppliers.

Describe expectations for facilities, personnel, access, assistance, etc. provided by STA.

2.3.6 TAB E – COMPLIANCE WITH TECHNICAL REQUIREMENTS

Proposers shall describe any partial or non-conformance with the Technical Requirements. STA will not consider statements by the Proposer that any requirement or provision of this RFP is subject to negotiations or discussion.

2.3.7 TAB F – PROPOSAL RESPONSE FORM (ATTACHMENT A)

2.3.8 TAB G – PRICE PROPOSAL FORM

Proposal pricing shall be presented using the Price Proposal Form. Each page of the Price Proposal Form shall be completed in full and signed by personnel of the Proposer authorized to contractually bind the Proposer. Proposers may provide additional supporting cost breakdown information as separate sheets; however in case of any discrepancies, information on the Price Proposal Form shall prevail. Travel expenses, where applicable, shall be identified as required for completion of the Work. All prices shall include all freight costs to STA and shall be FOB Destination.

3.0 PROPOSAL EVALUATION

An evaluation committee will privately evaluate all responsive Proposals based upon the evaluation criteria, and their respective weighted importance, specified in Section 3.1, Evaluation Criteria.

The criteria provided in Section 3.1 allows STA to analyze Proposals on an equal basis and affords all Proposers the opportunity to know the basis upon which their Proposals will be evaluated. Award of Contract will be made to the Proposer whose Proposal or Best and Final Offer (where applicable) is the most advantageous to STA, cost and other factors considered, after evaluation in accordance with the criteria set forth below. STA reserves the right to accept other than the lowest cost Proposal, reject any and all Proposals, or to negotiate separately with any source whatsoever in any manner necessary to serve the best interest of STA.

3.1 Evaluation Criteria

EVALUATION CRITERIA PERCENT

Project Plan and Approach 40%

Qualifications and Experience of Firm 25%

Qualification and Experience of Assigned Personnel 10%

References 15%

Price Proposal 10%

TOTAL POSSIBLE 100%

The following items will be taken into consideration by STA in each Evaluation Criteria:

REQUIRED PROPOSER QUALIFICATIONS

PROJECT PLAN AND APPROACH

• Overall proposed organization and expected work plan including methods to conduct the work.

• Proposed use of any proprietary accelerators that will facilitate the project.

• Overall timeline from contract award to implementation.

• Integration with existing software and hardware systems.

• User familiarization with interface and information dashboard/outputs

• Plan for customer service support after initial implementation

QUALIFICATIONS AND EXPERIENCE OF FIRM

• Years in business, number of completed mobile application deployments , and number of current transit agency mobile applications supported.

QUALIFICATIONS AND EXPERIENCE OF ASSIGNED PERSONNEL

• Years of experience in the industry.

• Quality/Applicability of roles.

• Longevity at companies.

• Involvement in public transit industry supporting bus transit mode.

REFERENCES

• Provided 5 properly submitted references.

• Proposer's management approach, operations plan and proven financial stability.

• Performance on previous projects.

• Qualification and experience of staff.

• Fees and expenses.

PRICE PROPOSAL SCORE CALCULATION

Proposals deemed nonresponsive shall not be considered for price scoring. In determining the competitive range, the “Base Price Score” shall be calculated using the following formula:

Base Price Score = Lowest Proposed Base

Price X 10% Proposed Price

BAFO Price: In the BAFO round, if required, the Base Price Score shall be determined for the remaining Proposers using the same formula above.

3.2 Single Proposal Response

In the event a single responsive Proposal is received, a cost or price analysis may be performed to determine reasonableness of the Proposal. The Proposer shall cooperate in providing relevant information required by STA to complete such cost or price analysis.

3.3 Shortlisted Proposers

STA reserves the right to determine a shortlist of Proposers in the competitive range in accordance with the evaluation criteria set forth above (“Shortlisted Proposers”).

3.4 Oral Presentation and Demonstration

Shortlisted Proposers may be asked to make an oral presentation and demonstration of their product(s) or services during the Proposal evaluation process. Such presentations and/or demonstrations will be conducted at STA’s administrative offices located at 1230 West Boone Avenue in Spokane, WA, or at an alternate location designated by STA. Proposers are responsible for all travel expenses incurred. STA reserves the right to award a contract without Proposer presentations.

3.5 Best and Final Offer

After determination of the Shortlisted Proposers, STA shall determine whether acceptance of the most favorable initial Proposal(s) without Proposer discussion is appropriate, or whether discussions and/or negotiations should be conducted with one or more Shortlisted Proposers.

STA reserves the right to make minor related changes to the RFP during BAFO negotiations. All Shortlisted Proposers shall be notified of any changes in order to prepare their BAFO.

If STA elects to enter into discussions with one or more Proposers, the Proposer(s) may be requested to submit a BAFO at the conclusion of discussions and/or negotiations. Any changes to the Proposer’s initial Proposal, including any issues addressed in discussions, must be submitted in writing in a BAFO in order to be considered. Following an independent and final evaluation utilizing the evaluation criteria in Section 3.1, the evaluation committee will make a recommendation for award of Contract. Scores from the first phase of the evaluation have no bearing on the final BAFO evaluation, and the recommendation for award will be based solely on the scores from the BAFO evaluation.

PART II

SCOPE OF WORK

Scope of Work Data Feed and Customer Information Improvements

Overview:

Spokane Transit is seeking a qualified firm to assist with customer notifications related to detours and cancellations and enhanced trip planning functionality including prediction accuracy of bus arrival time.

Agency Background:

The Spokane Transit Authority (STA) provides public transportation services, including fixed-route (bus) service, Paratransit service, and Rideshare, covering cities such as Airway Heights, Cheney, Liberty Lake, Medical Lake, Millwood, Spokane, and Spokane Valley, as well as parts of the unincorporated County.

With just over 700 employees, the organization is overseen by a 14-member regional board, including nine voting elected officials, four non-voting elected officials from small cities, and a non-voting labor representative.

Mission:

We provide safe, inclusive, convenient, and efficient public transportation services to Spokane area communities. We are leaders in transportation and a valued partner in the community's social fabric, economic infrastructure, and quality of life.

Vision:

Connecting everyone to opportunity.

Operational Priorities:

Ensure Safety: Emphasize safety of our customers and employees in all aspects of our operations.

Earn and Retain the Community’s Trust: Engender trust and accountability and satisfy and exceed the expectations of citizens, customers, and employees; increase ridership; provide service that is responsive and tailored to the area’s needs.

Provide Outstanding Customer Service: Provide consistently high-quality service to customers at every interaction with Spokane Transit; be rated by customers, the community, and employees as providing excellent customer service as measured annually in surveys.

Enable Organizational Development: Have a well-trained and highly productive workforce;

promote healthy dialogue on important issues; Have an active and engaged Board of Directors.

Exemplify Financial Stewardship: Operate an efficient, cost-effective operation; maintain tight control of operational, administrative, and capital expenditures of public resources; establish reasonable, user-based revenue targets; plan for future operational and capital needs.

Project Objectives:

The goal of this project is to improve the customer experience through a mobile application that will enhance how both existing riders and individuals unfamiliar with STA’s bus system can navigate and use STA’s services. STA seeks to partner with an agency on a fully developed and existing mobile transit trip planning application. This project also aims to make improvements in the customer experience as it relates to notifications regarding route detours and cancellations for fixed route bus service. It also aims to improve the customer experience for trip planning via mobile applications including enhanced prediction accuracy for bus arrival time.

Desired Outcomes:

Trip Planning

• Free (to customers) mobile application (preferably in language of their choice) offering trip planning solutions for fixed route service, including real-time updated transit information for STA service area including nearby available transit options, scheduled arrival times, and delays

• Real-time and savable regional trip planning to include walking and biking times, transfer instructions, etc.

• Be functional on all common operating systems, including but not limited to, the Apple iTunes Store and Android Google Play Store or similar application providers

Detour Detection:

• Automatically detect buses going off route and have the capability to notify customers of detour via mobile application (preferably in language of their choice)

• Produce Map of detour and make available via mobile application o Ability for copy of map to be available for posting on agency website o Map should have affected/closed stops identified and temporary stops included

Notifications:

• Translation of Posted Detours o Through an integration with Vontas On-Route (fka Trapeze Transit Master) translate posted detours into plain English for customers o Notify customers of detour via mobile application (preferably in language of their choice) o Produce a data string of detour information to be used in Spokane Transit’s email and SMS notification system o Notify customers of detour recensions via mobile application (preferably in language of their choice) o Produce a data string of detour recensions information to be used in Spokane

Transit’s email and SMS notification system

• Cancellations o Through an integration with Vontas On-Route (fka Trapeze Transit Master), produce a data string of service cancellations and any recensions to be used in Spokane Transit’s email and SMS notification system

• Push notifications within mobile application of upcoming service changes or other communications, such as newsletters

Data Quality & Monitoring

• Ability to utilize incoming Automatic Vehicle Location (AVL) data from various devices up to every 5 seconds

• Ability to combine multiple vehicle position feeds, in real-time, to produce a high level of data accuracy and data redundancy in case one feed goes down

• Automatic assignment technology in the event an operator does not login to provide assignment to ensure that data is correctly matched to the right route, trip, etc.

• Ability to automatically process GTFS schedule data, up to every hour if changes have occurred.

Real-Time Data Support

• Ability to generate accurate ETAs/predictions for passengers based on historical data and real-time road conditions, which update with every new GPS coordinate in real time

• Ability to support GTFS-RT, including GTFS-RT vehicle positions and GTFS-RT trip updates and modifications

• Ability to factor in real-time service adjustments, including:

o Canceled and added trips o Detours o Skipped stops o Modified departure times

• Ability to avoid “ghost buses” in predictions

• Ability to include real-time vehicle crowding levels

Integrations

Required

• Ability to integrate with Trapeze/Vontas planning and operations software systems

• Ability for mobile application to integrate with micro transit (TBD) mobile applications

Desired, but not Required

• Ability for mobile application to integrate with mobile payment solutions (specifically

INIT)

• Ability for mobile application to integrate with other travel applications (i.e. rideshare services or bike/scooter services)

• Ability for mobile application to integrate with other mobile applications not currently in place (i.e. CRM systems or security reporting)

Reporting, Data Analysis, and Management

• Reporting tool that converts data into interactive reports and dashboards (similar to Power BI, Tableau, etc.)

• Access to raw data for analysis

Web Development Consulting

• Establish costs for hourly consulting services to help STA and STA’s contracted web developers leverage the new data feeds (Shapes and Service Change) and any modifications to existing data feeds (Vehicle Positions, Alerts and Trip Updates) so information provided in the App can be duplicated on the STA website and made available to other subscribers of the STA API data.

PART III

ATTACHMENTS

Attachment D – Price Proposal Form is attached to this document and posted separately on STA’s website: https://www.spokanetransit.com/bidding-opportunities https://www.spokanetransit.com/bidding-opportunities

ATTACHMENT A

PROPOSAL RESPONSE FORM

V 031023

Proposer Name:

The Proposal shall constitute an offer to STA as outlined herein and in the Price Proposal Form. No Proposer may withdraw its Proposal following the Proposal Due Date, except as allowed by the RFP.

1. EXAMINATION OF DOCUMENTS & CONDITIONS

A. Having carefully examined all RFP Documents and local conditions affecting the Work as determined by the Proposer’s own examination, the undersigned proposes to perform all Work in accordance with the RFP Documents for compensation to be computed from prices submitted on the Price Proposal Form.

B. Receipt of the following Amendment is hereby acknowledged:

Amendment No. Amendment Date:

Amendment No. Amendment Date:

Amendment No. Amendment Date:

Amendment No. Amendment Date:

Amendment No. Amendment Date:

2. VALIDITY OF PROPOSAL

The undersigned affirms its Proposal and pricing on the Price Proposal Form is valid for not less than ninety (90) Days from the Proposal Due Date or the Best and Final Offer Date, whichever is later.

3. INSURANCE

The undersigned certifies it shall meet all insurance requirements as stated in the Sample Agreement upon execution of a Contract.

4. PUBLIC RECORDS ACT

By submitting a Proposal, the undersigned acknowledges STA is subject to RCW 42.56, the “Public Records Act”. The Proposer understands and agrees any record it obtains or produces under this RFP may be a public record under the Public Records Act, or its successor act. The Proposer certifies it shall fully cooperate in a timely manner with STA in responding to a public records request related to its Proposal.

All Proposals received shall be deemed public records as defined in the Public Records Act and must be released by STA upon receipt of a request for disclosure unless an exemption clearly applies. Any information in the Proposal that the Proposer desires to claim as proprietary and exempt from disclosure under the provisions of state and/or federal law shall be identified on a separate page of the Proposal, providing an explanation of the statutory basis asserted for exempting the information from disclosure.

Each page, image, diagram or text claimed to be exempt from disclosure must be clearly identified by the words “Exempt from Disclosure” printed on it. Marking the entire submittal Confidential or Exempt from Disclosure will not be honored. STA will review any marked materials for disclosure if a request is submitted and assumes no liability for disclosure of proprietary material submitted by Proposers. Each Proposer will be responsible for protecting any disclosure of its Proposal under applicable law.

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5. EQUAL EMPLOYMENT OPPORTUNITY

With the submission of a Proposal, the undersigned certifies the Proposer complies with all federal, state and local Equal Employment Opportunity laws, rules and regulations.

6. CONTINGENT FEES

The undersigned certifies the Proposer has not paid or agreed to pay any fee or commission, or offer any other thing of value, contingent upon the award of this RFP, to any employee, official or current consultant of STA. The undersigned certifies the financial information in its Proposal has been arrived at independently and without consultation, communication or agreement for the purpose of restricting competition as to any matter relating to such costs with any other response or Proposer.

7. ANTI-KICKBACK

The undersigned certifies no officer or employee of STA, having the power or duty to perform an official act or action related to this Proposal, has been or will be solicited or granted a present or future gift, favor, service or other thing of value from or to the Proposer.

8. FEDERAL DEBARMENT

The undersigned represents that the Proposer and all entities with any controlling interest herein are not currently, and have not previously been, on any debarred bidders list maintained by the United States Government.

9. UBI CERTIFICATION

The undersigned certifies that no final determination of violation of RCW 50.12.070(1)(b) or 82.32.070(2) has been made by the Washington State Department of Employment Security, Department of Labor and Industries, or Department of Revenue, respectively dated within two (2) years of the Proposal Due Date. The undersigned understands further that no Proposal may be submitted, considered or contract awarded for a public work to any person or entity that has a determination of violation of the above reference statutes within two (2) years from the date that a violation is finally determined and the Proposal Due Date.

10. AWARD OF CONTRACT

If written notice of acceptance of all or part of the Proposal is mailed, sent electronically or delivered to the Proposer within ninety (90) Days after the Proposal Due Date, or the Best and Final Offer date, whichever is later, the Proposer will, within five (5) Days after date of such notice, execute and deliver the Contract to STA as specified and furnish all requisite documentation including, but not limited to, Certificates of Insurance, Payment and Performance Bonds, and Subcontractor Proposer Certifications, as required.

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11. PROPOSAL SUBMITTAL CHECKLIST

This checklist must be completed in its entirety, signed and included with the Proposal. By executing below, the Proposer attests all referenced forms are accurate, complete and fully executed. Failure by the Proposer to properly complete, sign and include this checklist with its Proposal shall render the Proposal non-responsive and shall be grounds for rejection of the Proposal.

A. All RFPs

Proposal Response Form (this document)

Price Proposal Form

IRS Form W-9

B. RFPs subject to Federal Assistance (complete only if the Instructions to Proposers states the RFP is subject to Federal Assistance)

Disadvantaged Business Enterprise Participation

Suspension & Debarment Certificate

Federal Cargo Certification

Buy America Certificate (required for solicitations valued at $150,000 or more)

Lobbying Certificate (required for solicitations valued at $100,000 or more)

C. RFPs subject to Prevailing Wages (complete only if the Instructions to Proposers states the RFP is subject to Prevailing Wages)

Certificate of Wage Compliance

D. RFPs subject to Public Works (complete only if the Instructions to Proposers states the RFP is subject to Public Works)

Public Works Responsibility Criteria

Not Required

Not Required

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12. PROPOSER ADMINISTRATIVE INFORMATION

Entity Name:

(as registered with the State of Washington)

Physical Address:

Mailing Address:

Website: Phone:

Primary Contact:

Email: Phone:

Washington UBI No.: Federal Tax Id No.:

DUNS No.:

Complete for Public Works projects:

Washington Contractor Registration No.:

Washington Industrial Insurance Account No.:

• Contact for Contract Administration:

Name: Title:

Physical Address:

Mailing Address:

Email: Phone:

• Contact for Legal Communications:

Name: Title:

Mailing Address:

Email: Phone:

• Individuals Authorized to Execute the Contract:

Name: Title:

Name: Title:

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13. PROPOSER INSURANCE COMPANY

Agency Name:

Physical Address:

Mailing Address:

Primary Contact:

Email: Phone:

14. PROPOSER SURETY (complete only if bond(s) are required by the RFP)

Surety Name:

Physical Address:

Mailing Address:

Primary Contact:

Email: Phone:

I CERTIFY, to the best of my knowledge:

• I have read and understand all RFP Documents;

• The information contained in the Proposal, Proposal Response Form, Price Proposal Form, Proposer Certifications, and any documentation attached thereto is accurate and complete;

• I have the legal authority to submit the Proposal and commit this firm to a contractual agreement;

and

• Final funding for any good or service is based upon STA-approved budgets and the approval of the Spokane Transit Authority’s Board of Directors.

Proposer Name:

(as registered with the State of Washington)

Authorized Signature: Date:

Printed Name and Title:

ATTACHMENT C

NO PROPOSAL FORM

V 031023

Dear Prospective Proposer:

If you determine not to submit a Proposal in response to this solicitation, we would very much appreciate you completing and returning this form for our files.

Solicitation Title: Solicitation No.

Proposer Name:

Proposer Address:

Contact: Title:

Email: Phone:

Reason(s) for not submitting a Proposal in response to this solicitation:

Thank you for your assistance.

Purchasing Spokane Transit Authority 1230 W. Boone Ave.

Spokane, WA 99201 purchasing@spokanetransit.com

(509) 325-6000 mailto:jtjards@spokanetransit.com

ATTACHMENT D

PRICE PROPOSAL FORM

We, the undersigned, propose to provide Spokane Transit Authority with Data Feed and Customer Information Improvements Services for the fees listed below in accordance with the Request for Proposals and Scope of Work.

Please enter pricing into the following fields.

Task Description Total Cost

Provide/Develop Automatic Detour Detection

Review STA's current business processes & functional requirements.

Provide the ability to automatically detect buses going off route and have the capability to notify customers of detour via mobile application (preferably in language of their choice).

Produce Map of detour and make available via mobile application.

Trip Planning

Implemement mobile application for customers (preferably in language of their choice) offering trip planning solutions for fixed route service, including real-time updated transit information for STA service area including nearby available transit options, scheduled arrival times, and delays Implement real-time and savable regional trip planning to include walking and biking times, transfer instructions

Ensure trip planning functions interface on all common operating systems, including but not limited to, the Apple iTunes Store and Android Google Play Store or similar application providers

Notifications

Provide/Develop and impment the translation of Posted Detours Integrate translations of detours integration with Vontas On-Route (fka Trapeze Transit Master) translate posted detours into plain English for customers

Provide customers of detour notification via mobile application and produce a data string of detour information to be used in Spokane Transit’s email and SMS notification system

Provide customers of detour recensions notifications via mobile application and produce a data string of detour recensions information to be used in Spokane Transit’s email and SMS notification system

Ensure cancelations integrate with Vontas On-Route (fka Trapeze Transit Master) and produce a data string of service cancellations and any recensions to be used in Spokane Transit’s email and SMS notification system

Data Quality and Monitoring

Ensure application has the ablity to utilize incoming Automatic Vehicle Location (AVL) data from various devices, combine multiple vehicle position feeds in real-time, assignment technology, and automatically process GTFS schedule data

Real Time Data Support/ Data Management

Ensure the product has the ability to generate accurate ETAs/predictions for passengers…