DACID_Salient Characteristics - Market Research.docx

Minimum Needs / Salient Characteristics Investigative Communications Platform Department of the Army Criminal Investigation Division (DACID) The following describes DACID's minimum operational needs and salient characteristics for Investigative Communications platform.

1. Operational Requirement DACID requires continued access to a secure investigative communications capability for authorized criminal investigations, covert operations, officer-safety monitoring, pretext communications, and legally authorized evidence collection. The capability must support investigative personnel across multiple locations and field offices and must be suitable for sensitive law enforcement use.

The requirement is for an integrated investigative communications platform, not merely a standard phone service, VoIP application, masked-number application, body-wire device, video-streaming tool, or evidence storage repository. The solution must combine communications, real-time monitoring, legally authorized recording, records/metadata, secure export, administrative control, and operational support in one capability or fully integrated solution.

A critical minimum need is centralized recording and retention of investigative audio and video generated through the platform. The required capability is not merely live streaming, local phone recording, or storage on an individual transmitter/controller. Authorized DACID personnel must be able to review and download recorded audio/video from a central platform repository without depending on physical retrieval of a field device, cable extraction, SD-card recovery, or a single user's local phone storage.

2. Minimum Needs / Salient Characteristics All proposed solutions will be evaluated against each characteristic below. A product that satisfies only one portion of the requirement, such as masked calling, call recording, body-wire streaming, video streaming, or records storage, would not meet the requirement unless it also satisfies the integrated operational requirements below.

The central recording model is a key distinguishing feature for DACID's operational use. The product should be able to centrally record both audio and video for authorized review/download in the same integrated investigative communications workflow.

3. Solution Review For any proposed solution, vendors are requested to explain how their products satisfy each minimum need listed in Section 2.

For any proposed solution, vendors should specifically identify whether the product centrally records audio and video generated during the mission, where those recordings reside, who can access them, how they are secured, and how authorized DACID personnel can review/download them without retrieving a physical field device.

A proposed solution will not be considered technically acceptable solely because it provides one related function, such as call masking, VoIP calling, body-wire streaming, video recording, or evidence storage. To satisfy the requirement, the product must deliver the integrated operational results required for sensitive criminal investigations and officer-safety monitoring.

4. Questions for Vendors Describe whether your product meets each minimum need/salient characteristic listed in Section 2.

For any characteristic not fully met, identify the limitation, workaround, customization, additional product, or third-party dependency required.

Identify whether your product can support approximately 250 authorized users/licenses across multiple DACID locations.

Describe how real-time monitoring by multiple authorized support personnel is accomplished.

State whether your product centrally records mission audio and video in a secure platform repository or administrator-accessible portal, and describe how authorized users review and download those recordings without retrieving files from a field phone, transmitter, controller, SD card, or other local device.

Describe how legally authorized recordings are created, stored, secured, searched, downloaded/exported, and preserved for evidence or case file use.

Describe administrative tools for assigning, tracking, auditing, suspending, and deactivating investigative lines, numbers, and users.

Describe implementation timeline, onboarding/training plan, technical support availability, and any transition risks.

Identify whether the solution is available through CHESS, another government contract vehicle, direct purchase, or authorized reseller.