D1. SOW.docx

1. CONTRACT TITLE

Courier Transportation Services for the Phoenix VA Healthcare System (PVAHCS)

2. PLACE OF PERFORMANCE

Phoenix VA Health Care System and Surrounding Community-Based Outpatient Clinics (CBOCs).

3. PERIOD OF PERFORMANCE

Base Year 0: 04/01/2025 - 03/31/2026 Option Year 1: 04/01/2026 - 03/31/2027 Option Year 2: 04/01/2027 - 03/31/2028 Option Year 3: 04/01/2028 - 03/31/2029 Option Year 4: 04/01/2029 - 03/31/2030

4. CONTRACT TYPE

Firm-Fixed-Price

5. GENERAL REQUIREMENTS

A. PURPOSE: The Department of Veteran Affairs (VA), Phoenix VA Healthcare System (PVAHCS), requires courier transportation services within its various locations. The courier company shall provide vehicles, gasoline, insurance, labor, personnel, supervision, communication devices, equipment, supplies, and all other elements (except as specified) necessary to accomplish pickups and deliveries between multiple locations (one-way and two-way trips accordingly). These courier transportation services will require a cargo van or a step van to provide enough space to meet the requirements satisfactory. Each courier vehicle shall display a letter-sized placard on the vehicle’s dashboard indicating “Courier Services,” company name, and point of contact information.

B. The items to be transported may include, but are not limited to, the following:

· Laboratory specimens (blood, urine, and stool).

· Sterilized and soiled dental reusable instruments (clean and dirty instruments).

· Medical records, documentation, correspondence, and mail.

· Office supplies, cleaning supplies and medical supplies.

· Prosthesis, canes, crutches, wheelchairs, blood pressure monitors, and other medical devices.

· Small oxygen tanks, weighing approximately between 10 and 15 pounds per tank.

· Other miscellaneous items as needed, not to exceed the vehicle’s space and weight capacity.

C. All deliveries will require a print name, signature, date, and time of acceptance from VA personnel.

D. Items must be transported in accordance with all local, state, and federal regulations (including any specified regulations for oxygen tanks, bio-hazardous materials, laboratory specimens, and sterilized/soiled instruments). All efforts shall be made to ensure that all items are delivered without any spoilage or damage from temperature conditions, improper handling, and/or negligence.

E. Some of the items being transported are packed in plastic reusable containers that are property of the government and shall be returned to the VA. Some containers/boxes may be of odd dimensions and different weights (such as crutches and canes).

F. Vehicles used in the performance of this contract shall have a current registration/tag and meet all vehicle requirements as mandated by the State of Arizona. All drivers shall be twenty-one (21) years of age or older and shall maintain a valid driver’s license in the State of Arizona. The courier shall maintain a driving record and training record for each driver performing courier duties. Such records shall be available when requested by Contracting Officer (CO) and/or Contracting Officer Representative (COR) for the duration of the contract.

G. Vehicle inspections may be requested and completed by VA personnel at any given time to ensure that the courier follows the contract’s terms and conditions.

H. Transportation vehicles shall be decontaminated between trips and in the event of a spill. Clean items shall be separated from dirty items to prevent cross-contamination during transport. Vehicles used for transporting contaminated items between facilities should provide for the complete separation of contaminated instruments, clean instruments, specimens, and any other items.

I. The courier staff shall be dressed professionally, and neat in appearance. Shoes (no flip flops) and shirts must be always worn.

J. The courier is required to notify the Contracting Officer Representative (COR) of any unusual events that prevents from making pickups and deliveries as required. A written report of the event shall be delivered to the Contracting Officer Representative (COR) by end of day, the next business day.

K. The courier shall submit evidence that they have the capability to provide the vehicles that will support the courier transportation services required, as outline on this Statement of Work (SOW).

L. Only the Contracting Officer (CO) can make changes to the terms and conditions described herein. All changes shall be completed in writing.

6. SPECIFIC REQUIREMENTS

A. Laboratory specimens will be properly packed for transportation by VA personnel. When dry ice coolers are required, the courier will be notified and should arrive with a supply of dry ice coolers for lab containers. VA personnel will pack the container(s) accordingly using the dry ice coolers. The courier shall always maintain the specimens at the proper temperature. Specimens shall be transported in a controlled environment with a temperature between 65 degrees and 77 degrees (Fahrenheit). The specimens must be kept isolated (separated) from all other items. There should be no restriction on the number of coolers/containers to be picked up for any given run.

B. Sterilized dental instruments will be picked up from the Main Facility (Building 1, first floor, Room #1403, Decontamination Area) and delivered to the Northwest VA Clinic and the Staff Sergeant Alexander W. Conrad VA Clinic. Instruments will be properly packed for transportation by VA personnel. Instruments shall be transported in a controlled environment with a temperature between 66 degrees and 72 degrees (Fahrenheit), at a humidity between 20% and 60%. Instruments will be placed in reusable bins that latch closed and should not be opened by the courier. Bins should be returned to the VA.

C. Soiled dental instruments will be picked up from the Northwest VA Clinic and the Staff Sergeant Alexander W. Conrad VA Clinic to be delivered to the Main Facility (Building 1, first floor, rear door of SPS, Room #1403, Decontamination Area). Instruments shall be placed in reusable biohazard bins that latch close and should not be opened by the courier. Bins should be returned to the VA.

D. Courier vehicles and handling practices should allow for ease of loading and unloading. Courier vehicles must be completely enclosed and should be checked periodically as needed. Courier vehicles that are loaded and ready for transport should not be left unattended in unsecured areas. Doors should always remain closed except during loading and unloading. The courier shall provide equipment (e.g., carts) necessary to pick up and deliver items to each location at no additional cost to the government. Drivers shall not make any stops, for any reason, during the transport of items. Courier shall ensure that vehicles have updated maintenance documents in accordance with manufacture’s specifications. The government shall not provide maintenance on any vehicle.

E. All drivers shall receive training on infection prevention and control. Training is needed to help reduce the risk of exposure to blood-borne and other pathogens. Personal Protective Equipment (PPE) and a biohazardous spill kit shall be available in all courier vehicles. The courier is responsible for the safe transportation of all items. The courier shall ensure that all drivers are trained and have received instructions regarding the proper handling of specimens and other items to transported under this contract. This shall include instructions on procedures to follow in the event of leaks, spills, or breakage of packaging for the laboratory specimens.

F. The procedures for packaging and transporting dirty/contaminated instruments off-site must comply with applicable Department of Transportation (DOT) and state regulations. The DOT defines an infectious substance as a product contaminated with “viable microorganisms…which cause or may cause disease in humans…” (49 CFR 173.134 [a][1]). Such products qualify as Class 6, Division 6.2, hazardous materials and thus fall under DOT’s regulations for “Infectious Substances (Etiologic Agents).” Certain states also have regulations that can affect the transport of contaminated items.

G. The Contractor shall ensure the confidentiality of all patient information that is transported and shall be held liable in the event of breach of confidentiality. The Contractor shall comply with the provisions of the Federal Privacy Act of 1974 (Public Law 93-579).

7. POINTS OF CONTACT

A. The telephone number for the Main Facility (Carl T. Hayden VA Medical Center) is 602-277-5551. Attached is a list of points of contact for all pertaining departments.

B. The following is a list of all Phoenix VA Healthcare System (PVAHCS) locations:

Staff Sergeant Alexander W. Conrad VA Health Care Clinic (Southeast VA Clinic) 3285 South Val Vista Drive Gilbert, AZ 85297 Payson (Private Practice Physician) 903 East Hwy 260, Suite 2 Payson, AZ 85541

Northwest VA Health Care Clinic 13985 West Grand Avenue, Suite 101 Surprise AZ, 85374 Thunderbird VA Health Care Clinic 9424 N 25th Ave Phoenix, AZ 85021

Northeast VA Health Care Clinic 11390 E. Via Linda Road, Suite 105 Scottsdale, AZ 85259 Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015

Southwest VA Clinic 9250 West Thomas Road, Suite 400 Phoenix, AZ 85037 Phoenix VA Clinic (32nd Street) 400 North 32nd Street Phoenix, AZ 85008

Show Low VA Health Care Clinic 5171 Cub Lake Road, Suite C380 Show Low, AZ 85901 Community Referral and Resource Center (CRRC) 1500 E. Thomas Road, Suite 106 Phoenix, AZ 85014

Globe VA Health Care Clinic 5860 South Hospital Drive Suite 111 Globe AZ 85501 Banner Health Surgical Center 1040 E McDowell Road Phoenix, AZ 85006

Carl T. Hayden VA Medical Center (Main Facility) 650 East Indian School Road Phoenix, AZ 85012 Mesa VA Health Care Clinic (Mesa Annex) 4135 South Power Road, Suite 103 Mesa, AZ 85212

Connections Health Solutions Urgent Psychiatric Center (UPC) (Non-VA Clinic/Community Clinic).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007 Community Bridges (Non-VA Clinic/Community Clinic) 358 E. Javelina Ave.

Mesa, AZ 85210

Recovery Innovations (Non-VA Clinic/Community Clinic).

11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

C. The Phoenix VA Healthcare System (PVAHCS) will provide a list of VA personnel (in a formal delegation letter) authorized to request courier services. If in doubt about the authority of the person requesting services, the courier should accept/complete the request and report the event to the Contracting Officer Representative (COR) and Contracting Officer (CO) by end of day, the next business day.

D. The courier shall ensure a point of contact is always available to respond to all courier service requests, seven (7) days a week, twenty-four (24) hours a day. The courier shall be available to provide courier services in accordance with the schedule provided under section 4 of this document (titled “Schedules”). The contractor shall be able to respond to emergency service requests and/or non-scheduled (STAT) service requests twenty-four (24) hours a day, seven (7) days per week (including weekends and national holidays).

E. The courier shall provide at least two (2) points of contact to request courier services from:

Courier’s Point of Contact (#1):

Name:

Telephone Number:

Email Address:

Courier’s Point of Contact (#2):

Name:

Telephone Number:

Email Address:

F. The courier shall provide at least one (1) point of contact for all contract administration matters.

Name:

Title:

Telephone Number:

Email Address:

8. SCHEDULES

Pickups and deliveries will be made from each location as follows:

A. Laboratory (specimens and lab supplies):

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Days: Monday – Friday Pickup Time: Between 11:00am – 11:30am Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 12:30pm – 1:00pm Delivery Location: Room E200 260/year

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Days: Monday – Friday Pickup Time: Between 3:30pm – 4:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 5:00pm – 5:30pm Delivery Location: Room E200 260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Days: Monday – Friday Pickup Time: Between 10:00am – 10:30am Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 11:30am – 12:00pm Delivery Location: Room E200 260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Days: Monday – Friday Pickup Time: Between 2:30pm – 3:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 3:30pm – 4:00pm Delivery Location: Room E200 260/year

Northeast VA Clinic 11390 East Via Linda Road, Suite 105 Scottsdale, AZ 85259 Days: Monday – Friday Pickup Time: Between 2:30pm – 3:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 3:30pm – 4:00pm Delivery Location: Room E200 260/year

Southwest VA Clinic 9250 West Thomas Road, Suite 400 Phoenix, AZ 85037 Days: Monday – Friday Pickup Time: Between 10:00am – 10:30am Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 11:30am – 12:00pm Delivery Location: Room E200 260/year

Southwest VA Clinic 9250 West Thomas Road, Suite 400 Phoenix, AZ 85037 Days: Monday – Friday Pickup Time: Between 2:30pm – 3:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 3:30pm – 4:00pm Delivery Location: Room E200 260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 9:00am – 9:30am Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 10:00am – 10:30am Delivery Location: Room E200 260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 11:00am – 11:30am Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 12:00pm – 12:30pm Delivery Location: Room E200 260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 1:00pm – 1:30pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 2:00pm – 2:30pm Delivery Location: Room E200 260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 3:00pm – 3:30pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 4:00pm – 4:30pm Delivery Location: Room E200 260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 5:00 pm – 5:30 pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 6:00pm – 6:30pm Delivery Location: Room E200 260/year

Phoenix VA Clinic (32nd Street) 400 North 32nd Street Phoenix, AZ 85008 Days: Monday – Friday Pickup Time: 12:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: 1:00pm Delivery Location: Room E200 260/year

Phoenix VA Clinic (32nd Street) 400 North 32nd Street Phoenix, AZ 85008 Days: Monday – Friday Pickup Time: 5:30 pm – 6:00 pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 6:30pm – 7:00pm Delivery Location: Room E200 260/year

Globe VA Clinic 5860 South Hospital Drive, Suite 111 Globe, AZ 85501 Days: Monday – Friday Pickup Time: Between 11:00am – 11:30am Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: By 3:00pm Delivery Location: Room E200 260/year

Show Low VA Clinic 5171 Cub Lake Road, Suite C380 Show Low, AZ 85901 Days: Monday – Friday Pickup Time: Between 1:00pm – 1:30pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: By 4:30pm Delivery Location: Room E200 260/year

Payson VA Clinic 903 East Highway 260, Suite 2 Payson, AZ 85541 Days: Monday – Friday Pickup Time: Between 3:00pm – 3:30pm Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: By 6:00pm Delivery Location: Room E200 260/year

Banner Health Surgical Center 1040 E. McDowell Road Phoenix, AZ 85006 Days: Only as needed/requested (On-Call) Pickup Time: Between 11:00am – 12:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 1:00pm – 1:30pm Delivery Location: Room E200 60/year

Banner Health Surgical Center 1040 E McDowell Road Phoenix, AZ 85006 Days: Only as needed/requested (On-Call) Pickup Time: Between 3:30pm – 4:30pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Delivery Time: Between 5:30pm – 6:00pm Delivery Location: Room E200 36/year

Community Resource & Referral Center (CRRC) 1500 East Thomas Road, Suite 106 Phoenix, AZ 85014 Days: Only as needed/requested (On-Call) Pickup Time: Between 2:00pm – 3:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Rd Phoenix, AZ 85012 Deliver Time: Between 3:00pm – 3:30pm Delivery Location: Room E200 24/year

B. Sterile Processing Service (dental reusable instruments):

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Monday – Friday Pickup Time: Between 9:30am – 10:00am Pickup Location: Dental Clinic (Building 28) Notes: Sterilized instruments in blue bins located in room 1034 and clean red bins located in room 1064B.

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Delivery Time: Between 11:00am – 11:30am Delivery Location: Dental Clinic

Notes: Red and blue bins to be returned to SPS (at Main Facility) by 12:30pm.

260/year

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Monday – Friday Pickup Time: 9:30am – 10:00am Pickup Location: Dental Clinic (Building 28) Notes: Sterile instruments in blue bins located in room 1034 and clean red bins located in room 1064B.

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Delivery Time: 11:00am – 11:30am Delivery Location: Dental Clinic

Notes: Red and blue bins to be returned to SPS (at Main Facility) by 12:30pm.

260/year

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Days: Monday – Friday Pickup Time: Between 11:00am – 11:30am Pickup Location: Dental Clinic (Room #1415) Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: By 12:00pm Delivery Location: Building 1, Room #1403 (Rear Door), Sterile Processing Service (SPS) 260/year

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Days: Monday – Friday Pickup Time: Between 3:30pm – 4:00pm Pickup Location: Dental Clinic (Room #1415) Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: By 5:30pm Delivery Location: Building 1, Room #1403 (Rear Door), Sterile Processing Service (SPS) 260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Days: Monday – Friday Pickup Time: Between 10:00am – 10:30am Pickup Location: Dental Clinic (Room #1045) Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Pickup Time: By 12:00pm Delivery Location: Building 1, Room #1403 (Rear Door), Sterile Processing Service (SPS) 260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Dental Clinic (Room #1045) Days: Monday – Friday, Delivery Time: Between 2:30pm – 3:00pm Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Sterile Processing Service (SPS) Building 1, Room #1403 (Rear Door) Delivery Time: By 4:00pm 260/year

C. Mental Health (documents):

Carl T. Hayden VA Medical Center (Main) 650 E. Indian School Rd.

Phoenix, AZ 85012

Pickup Location: Emergency Department Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk To pick up/deliver petitioning paperwork to hospitalize veterans.

Estimated frequency: 20/year (total).

STAT service (as needed/requested). One-way trip.

Availability: 24/7, 365 days a year.

Pickup: Within 30 minutes of request.

Delivery: Within 30 minutes, with no stops in between.

Phoenix VA Clinic (32nd Street) 400 N. 32nd Street Phoenix, AZ 85008

Pickup Location: TBD Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Delivery: Within 45 minutes, with no stops in between.

Mesa VA Clinic 4135 S. Power Rd, Suite #103 Mesa, AZ 85212

Pickup Location: Front desk (Suite 103) Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Delivery: Within 60 minutes, with no stops in between.

Globe VA Clinic 5860 S. Hospital Dr.

Suite 111 Globe, AZ 85501

Pickup Location: Front desk

Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk

STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Pickup: Within 60 minutes of request.

Delivery: Within 3 hours, with no stops in between.

Northeast VA Clinic 11390 E. Via Linda Rd.

Suite #105 Scottsdale, AZ 85259

Pickup Location: Front desk

Connections Health Solutions Urgent Psychiatric Center (UPC) 1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Northwest VA Clinic 13985 W. Grand Ave.

Suite #101 Surprise, AZ 85374

Pickup Location: Mental Health desk (1st floor, right side) Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Southwest VA Clinic 9250 W. Thomas Rd.

Suite 400 Phoenix, AZ 85037

Pickup Location: Front desk (4th floor) Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 S. 7th Ave.

Suite #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

Staff Sergeant Alexander W. Conrad VA Clinic 3285 S. Val Vista Dr. Gilbert, AZ 85297

Pickup Location: Mental Health/Willow Clinic (1st floor) Connections Health Solutions Urgent Psychiatric Center (UPC).

1201 South 7th Avenue, #150 Phoenix, AZ 85007

Delivery Location: Front desk Community Bridges 358 E. Javelina Ave.

Mesa, AZ 85210

Delivery Location: Front desk Recovery Innovations 11361 N. 99th Ave. Suite #402 Peoria, AZ 85345

Delivery Location: Front desk STAT service (as needed/requested). One-way trip.

Availability: Monday-Friday, between 8:00am-6:30pm.

D. Logistics/Supply Chain Management (supplies and documents):

Staff Sergeant Alexander W. Conrad VA Clinic 3285 South Val Vista Drive Gilbert, AZ 85297 Days: Monday – Friday Pickup Time: 12:00pm Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Deliver: By 1pm Delivery Location: Mailroom/Lab

260/year

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Monday – Friday Pickup Time: 10:00am – 10:30am Pickup Location: Mailroom/Lab

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Delivery Time: By 12:00pm Delivery Location: TBD 260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Days: Monday – Friday Pickup Time: 12:00pm Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Deliver Time: By 2:00pm.

260/year

Northwest VA Clinic 13985 West Grand Avenue, Suite 101 Surprise, AZ 85374 Days: Monday – Friday Pickup Time: 3:00pm Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Deliver Time: By 4:30pm.

Delivery Location: Mailroom/Lab.

260/year

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Monday – Friday Pickup Time: 9:30am Pickup Location: Mailroom/Lab

Thunderbird VA Health Care Clinic 9424 N 25th Ave Phoenix, AZ 85021 Deliver Time: by 12:00pm Delivery Location: TBD

260/year

Thunderbird VA Clinic 9424 N 25th Ave Phoenix, AZ 85021 Days: Monday – Friday Pickup Time: 11:00am Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: By 12:00pm.

260/year

Northeast VA Clinic 11390 E. Via Linda Road, Suite 105 Scottsdale, AZ 85259 Days: Monday – Friday Pickup Time: 5:00pm Pickup Location: TBD Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: By 6:00pm Delivery Location: Lab

260/year

Southwest VA Clinic 9250 West Thomas Road, Suite 400 Phoenix, AZ 85037 Days: Monday – Friday Pickup Time: Between 10:00am –11:00am Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: 12:00pm

260/year

Midtown VA Clinic 5040 North 15th Avenue Phoenix, AZ 85015 Days: Monday – Friday Pickup Time: Between 11:00am – 11:30am Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: Between 12:00pm – 12:30pm Delivery Location: Mailroom/Lab

260/year

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Monday –Friday Pickup Time: 10:30am Pickup Location: Mailroom

Phoenix VA Clinic (32nd Street) 400 North 32nd Street Phoenix, AZ 85008 Delivery Time: 11:30am Delivery Location: TBD 260/year

Phoenix VA Clinic (32nd Street) 400 North 32nd Street Phoenix, AZ 85008 Days: Monday – Friday Pickup Time: 12:00pm Pickup Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: 1:00pm Delivery Location: Mailroom/Lab

260/year

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Days: Wednesdays and Fridays Pickup Time: 11:00am Pickup Location: Mailroom

Mesa VA Health Care Clinic 4135 South Power Road, Suite 103 Mesa, AZ 85212 Delivery: 12:00pm Delivery Location: TBD 104/year

Mesa VA Health Care Clinic 4135 South Power Road, Suite 103 Mesa, AZ 85212 Days: Wednesdays and Fridays Pickup Time: Between 12:00pm and 1:00pm Pick up Location: TBD

Carl T. Hayden VA Medical Center (Main) 650 East Indian School Road Phoenix, AZ 85012 Delivery Time: By 3:00pm Delivery Location: Mailroom

104/year

9. QUALITY ASSURANCE

The contractor shall provide a written quality control program that ensures courier services will be performed in accordance with the Statement of Work (SOW) within fifteen (15) days of contract award. The Quality Assurance plan shall at least include:

· Procedures to prevent, identify, track, and resolve defective services.

· How an excessive courier service requests, on a particular day, will be handled.

· A method to receive and resolve customer complaints (and notify the customer of the resolution).

· A contingency plan outlining how courier services will be provided when a courier vehicle is rendered inoperable.

· A contingency plan outlining how drivers’ absences will be handled.

10. REPORTING AND DOCUMENTATION

a. The courier shall maintain a record/log of daily courier pickups and deliveries indicating date and time of pickup, date, and time of delivery, as well as a brief description and quantity of items per department being transported. All deliveries will require a print name, signature, date, and time of acceptance from VA personnel.

b. If specimens or any item that is transported containers become lost or broken, the contractor is required to submit a written report to the Contracting Officer Representative (COR) by end of day, the next business day explaining the event. Failure to provide the report within the specific timeframe may cause further review by the government to determine if the infraction warrants suspension/termination of services.

11. CHANGES

The awarded Contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which affect the contract in terms of quality, quantity, price, or delivery. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof.

12. OVERTIME AND NATIONAL HOLIDAYS

Work at the Government site must not take place on Federal holidays unless directed by the CO. Any overtime or holiday pay that may be entitled to the Contractor’s employees shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government. The Contractor is not required to provide service on the following U.S. Government holidays, nor shall the Contractor be paid for these days:

13. INVOICE AND PAYMENT

Contractor shall submit monthly invoices in the arrears electronically via the Tungsten-Network System at the end of each month, for payment of the storage containers in that billing period. Contractor shall submit original invoice electronically to: Department of Veterans Affairs - Financial Services Center at http://www.tungsten-network.com or at Tollfree telephone number: (877) 489-6135. Payment shall be made monthly in the arrears upon receipt of properly prepared invoice. The invoice MUST be itemized to include the following information:

· Dates of service

· Description of services

· Invoice number, date.

· Contract number.

· Obligation number

Any information listed above, not provided on an invoice, will render that invoice incomplete and the invoice will be returned for immediate correction. Failure to comply with the above shall delay payment to the Contractor.

(End of SOW)