D. CSS_Attachment 1_SOW_12.19.23.pdf

CSS #75N95024Q00075

Attachment 1

1 December 19, 2023

STATEMENT OF WORK

Title: NINDS Organizational Development: Coaching, Training, and Consultation

The National Institute of Neurological Disorders and Stroke (NINDS) is a part of the National Institutes of Health (NIH), which is the largest biomedical research organization in the world. NINDS is dedicated to understanding the fundamental knowledge about the brain and nervous system and to use that knowledge to improve the health and well-being of all people. The NINDS has a $2.8 billion total appropriations for funding to researchers and institutions across the United States, allowing them to pursue a wide range of research projects in areas such as basic and translational research, clinical trials, and public health initiatives.

NINDS embraces approaches which enable staff-driven pursuit of organizational and operational excellence and the transitioning of the Institute to a shared leadership/corporate decision-making organization that exhibits collaboration, transparency, process improvements, and staff engagement.

NINDS, through the CORE IDEALS workforce culture framework, seeks to weave into the organization a growth mindset in which leaders act with self-awareness and model and promote collaboration and innovation. The Institute has a need for its leaders to develop and strengthen skills in leading change and understanding how to implement continuous improvement in a way that fosters a growth mindset and promotes equity. Leaders need direction in how to engage in shared problem solving and collaborative conflict resolution. NINDS seeks leadership development advisement that enables the leaders to both understand and to act within their organizational units.

In support of developing a strong workforce culture, (1) the NINDS Office of the Director is seeking organizational development services in support of NINDS Senior Leadership; to (2) provide expert consultation in the development and launch of the NINDS PROACTIVE Navigator Program and (3) to perform facilitation services. NINDS views implementing practices and trainings that promote self-awareness, inclusivity, accountability and empathy would be fundamental prior to learning leading shared problem solving, continuous improvement and creative solutions. The contractor is expected to collaborate with NINDS to advise on implementing a shared, inclusive and accountable approach to leadership and organizational development that cascades up, down and throughout the organization.

In support of these efforts, the Contractor shall possess the capability of providing Leadership and Professional Development and Training Support, Executive Coaching Services, and Facilitation Services.

The period of performance is to be for twelve (12) months and the estimated level of effort is 1,200 hours.

The Contractor shall provide a range of organizational and professional development services in the

1.1 Background

1.2 Objective

1.3 Scope of Work

https://www.ninds.nih.gov/about-ninds/who-we-are/core-ideals

2 December 19, 2023 following task areas listed below:

1. Professional Development and Training Support

2. NINDS PROACTIVE Navigator Program

3. Executive Coaching Services

4. Facilitation Services and Senior Advisory Services

Contractor performance on this requirement may include, but is not limited to:

• Assisting the NINDS Executive, Senior-level Leadership Team, and other staff levels with implementing strategies throughout the organization at all levels of the Institute and as appropriate with stakeholders.

• Recommending programs, strategies, and initiatives that align with NINDS’s professional development programs, employee engagement efforts, and diversity, equity, inclusion, and accessibility philosophy and approach.

• Assisting the NINDS Executive, Senior-level Leadership Team, and other staff levels with analyzing, strategizing, and implementing change initiatives and programs to address Federal Employee Viewpoint Survey results, Civility and Equity Survey results, NIH UNITE, and other NIH directives.

• Assisting the NINDS Executive, Senior-level Leadership Team, and other staff levels to continue progress in a wide range of organizational development, professional development, employee engagement efforts, and programmatic activities.

• Communicating and collaborating with other contractors to advise NINDS officials and better accomplish the goals of the NINDS Senior-level Leadership.

Due to the dynamic nature of external forces, nearly all tasks are subject to changing timelines and are thus accomplished via an iterative and collaborative process between the Contractor personnel and Government representatives.

Generally, management of this award includes, but is not limited to, overseeing key personnel, quality assurance, and budgets/invoices.

The Contractor shall invoice monthly, report the burn rate for the contract, and attach project tracking reports (as applicable) using any NINDS-provided templates.

The Contractor shall track all project activity to ensure timely progression of all services. The Contractor shall consult the Contracting Officer Representative if the Contractor becomes aware of a request for new work or work that exceeds the approved scope of the original project prior to proceeding to ensure the work is appropriate and funding is available.

1.4 Performance

1.4.1 General Requirements

3 December 19, 2023

The Contractor shall meet with NINDS on a regular basis according to the frequency set forth in the contract to provide a status update on all services, communicate any issues or risks, provide an update on the contract budget including burn rate, and determine any actions needed on the part of both parties.

Updated documentation shall be provided to NINDS at least two days in advance of monthly conference call. The Contractor shall participate in ad hoc meetings throughout the contract period as needed.

Upon request, the Contractor shall meet with NINDS and the other contractors to foster communication, collaboration, and integration of efforts across contract holders, advise the NINDS on service alignment and Institute direction, including the NINDS’s approach to DEIA, and share knowledge, experiences, and feedback.

The Contractor shall furnish all necessary labor, materials, supplies to perform the work set forth below.

2.1 Senior Leadership Advisory Services: The consultant shall provide executive coaching and leadership consultation to Executive Leadership at NINDS, namely the NINDS Director, Deputy Director, and Deputy Director for Science Management and Operations, and the Associate Director for Management. Services are also available to other NINDS senior leaders as requested. The consultant shall:

2.1.1 Provide organizational assessments of offices as necessary along with management recommendations.

2.1.2 Provide expertise in the resolution of complex organizational design and management challenges.

2.1.3 Consult with leadership to develop and implement strategies to enhance organizational performance.

In case of a government furlough, Contractors can continue normal operations for the preparation of upcoming training, meetings or other events without involvement of or communication from the COR. If the government is closed on a training or scheduled facilitated event/meeting day, the Contractor should not come to NIH, but instead shall conduct their training or facilitation engagement on a scheduled inclement weather day in the case of a training program, and on a rescheduled date in the case of a facilitated event. If the government reopens on a day when training, meetings or other events are scheduled, the Contractor is expected to report for the regularly scheduled training, meeting or event and conduct activities as planned even though the government was closed the day before.

Day-of: The Contractor Program Manager shall contact the NINDS to inform them of facilitator/consultant cancelation. NINDS will not reimburse for lost facilitator/consultant time.

The Contractor shall be reimbursed for preparation time, if applicable, but preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The Contractor Program Manager shall work with NINDS Point of Contact to reschedule or provide an alternative facilitator/consultant, if applicable.

1.5 Government Furlough Policy

1.6 Facilitator/Consultant Cancelation and Replacement Policy

4 December 19, 2023

In advance: The Contractor Program Manager shall contact the NINDS to inform them of the cancelation.

NINDS will not reimburse for lost facilitator/consultant time. The Contractor Program Manager will provide alternative facilitator/consultant options, where applicable, to the NINDS for selection. The Contractor shall be reimbursed for time the new facilitator/consultant spent on the project.

Day-of/No-show: NINDS will not reimburse for actual coaching meeting time. The Contractor shall be reimbursed for coach preparation time, if applicable, but preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The coach shall work directly with the coaching client to reschedule.

In advance: NINDS will not reimburse the Contractor for actual coaching meeting time. The Contractor shall be reimbursed for coach preparation time, if applicable, but preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The coach shall work directly with the coaching client to reschedule.

Day-of: If a coaching client cancels on the day of a meeting, NINDS will not reimburse for scheduled meeting time. The Contractor shall be reimbursed for coach preparation time, if applicable, but preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The coach shall work directly with the coaching client to reschedule.

No-show: If a coaching client is a no-show for a scheduled meeting, NINDS will reimburse the contractor for preparation time and all time the coach spent waiting for the coaching client prior to moving on to other activities. Preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The coach shall work directly with the coaching client to reschedule.

In advance: The Contractor shall be reimbursed for coach preparation time, if applicable, but preparation time cannot be invoiced a second time in advance of the rescheduled meeting. The coach shall work directly with the coaching client to reschedule.

Training conducted under the Leadership Professional Development task area will be directed toward developing leadership programs for NINDS supervisors and leaders. Training may consist of off- the-shelf and/or customized training to address specific Institute needs related to leadership, skills-based training, transition management, and organizational and business improvement efforts. The Contractor shall assist Institute leaders in designing, developing, delivering, and evaluating training sessions. Training facilitators/faculty and Program Directors. Evaluation reports will be shared with the Executive Officer and appropriate. The Contractor shall provide training documents and facilitation notes at the conclusion of any trainings.

1.7.1 Coach

1.7 Coach Cancelation and Replacement Policy

1.7.2 Coaching Client

2.1 General Requirements

2.0 Task Area 1: Professional Development and Training Support

5 December 19, 2023

When requested, training programs will be required to use a standard attendance/sign-in sheet template and an evaluation template, if applicable, which will be provided by the government. Both templates are subject to change. The Contractor shall handle the attendance for all trainings as well as evaluation distribution and collection, if applicable, and return completed documentation to NINDS.

Professional Development objectives may include, but not be limited to, enhancing leadership competencies, Intern and early career development skills and abilities, professional skills, mentoring, and human capital management capabilities, including communications.

Materials Copyright: if the Contractor insists on a copyright for materials produced under awarded contract, the Contractor shall include the following on the first page of all materials: “Training is being funded under US Government contract # HHSN############B/HHSN########”.

PROACTIVE Navigator Program and supporting initiatives: The consultant shall provide planning and administration for new the new PROACTIVE Navigator workforce initiative that falls under the umbrella of NINDS CORE IDEALS. (1) The consultant shall provide expert recommendations on composition, frequency, and agendas for the PROACTIVE Advisory Committee and PROACTIVE Development Team meetings. (2) Design and implement PROACTIVE program, including any written guidance, training plan and requirements, and establishing regular meetings for PROACTIVE peer advisors. (3) Monitor the and assess the progress of the PROACTIVE Navigator program during the launch.

The contractor will participate in project status meetings and provide project documents as requested by the project officer.

Executive coaching refers to coaching for teams and/or one-on-one-guidance for NINDS staff in the to assist with meeting short-term and long-term goals. Goals may include, but are not limited to, reorganizations, transition management, individual and organizational performance, and interpersonal skills development. The executive coaching sessions may include individual executives, other individuals in leadership positions, and/or teams.

Facilitation services will be directed toward staff in Divisions, Offices, and Centers and the needs of various NINDS working groups, including retreats, meeting facilitation and support, and conferences. Facilitation services will focus on specific Institute needs related to transition management, organizational and business improvement efforts, human capital management efforts, and scientific improvement and strategic initiative efforts. The Contractor shall meet with the client to recommend approaches, develop agendas, and implement the approach selected. Facilitation services may include a unique delivery,

4.1 General Requirements

4.0 Task Area 3: Executive Coaching Services

5.1 General Requirements

5.0 Task Area 4: Facilitation Services and Senior Advisory Services

3.1 General Requirements

3.0 Task Area 2: NINDS PROACTIVE Navigator Program

6 December 19, 2023 support of a series, ongoing support, and/or support for major initiatives within the organization.

Facilitation services may include, but are not limited to, meeting the client to discuss needs and recommend approaches, drafting facilitator and participant agendas, providing informal coaching to participants, supporting a group as it prepares for and delivers recommendations to senior leadership. At the end of each facilitated meeting, the Contractor shall prepare a list of outcomes and action items agreed upon.

To support the tasks of training and coaching programs, the contractor shall provide senior Advising Services in order to fully develop and customize the training and the meetings. For leadership and professional development will be directed toward senior staff and the focus of this area is to provide a sustainable, integrated professional development program that focuses on collaborative and problem-solving skills in an environment with external drivers of change largely outside the control of leadership. This includes development of leadership and professional development courses aimed at building skills in empathy, leading change, creating and communicating vision, and using business acumen.

Advising services provided will be at the direction of the Government. It is incumbent of the Contractor when developing any workforce or leadership program to (1) clarify the office’s goals and needs (2) conduct a gap analysis between the existing organizational state and the desired state; (3) develop a process to ensure management and staff commitment; (4) develop individual and organizational timelines for implementation; (5) create buy in; and (6) develop programs for an innovative forward-thinking organization.

The contractor will participate in project status meetings and provide project documents as requested by the project officer.

The Statement of Work for this solicitation contemplates work which will be subject to the requirements of Section 508 of the Rehabilitation Act. Accordingly, proposals shall consider and address as applicable the technical standards issued by the US Access Board at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the- section-508-standards/section-508-standards.

The proposal shall consider and address as applicable Information System Security as it relates to the requirements included in this Statement of Work. To perform the work specified herein, contractor personnel are expected to have routine (1) physical access to an HHS-controlled facility; (2) physical access to an HHS-controlled information system; (3) access to sensitive HHS data or information, whether in an HHS- controlled information system or in hard copy; or (4) any combination of circumstances (1) through (3).

To gain routine physical access to an HHS-controlled information system, and/or access to sensitive data or information, the contractor and its employees shall comply with Homeland Security Presidential Directive (HSPD)-12, Policy for a Common Identification Standard for Federal Employees and Contractors;

Office of Management and Budget Memorandum (M-05- 24); and Federal Information Processing Standards Publication (FIPS PUB) Number 201; and with the personal identity verification and investigations procedures contained in the following documents:

6.0 Section 508 and Information System Security Requirements

http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

7 December 19, 2023

HHS-OCIO Information Systems Security & Privacy Policy http://www.hhs.gov/ocio/policy/#Security HHS HSPD-12 Policy Document, v. 2.0 http://www.whitehouse.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05- 24.pdf Information regarding background checks/badges http://idbadge.nih.gov/background/index.asp

The anticipated period of performance shall include one 12-month base period effective at time of award on January 4, 2024 through January 3, 2025.

Remote and as needed on NIH campus or other local approved NIH conference space, such as the NINDS offices located at 6001 Executive Blvd (Neuroscience Center).

7.0 Period of Performance

8.0 Place of Performance

http://www.hhs.gov/ocio/policy/#Security http://www.whitehouse.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-http://www.whitehouse.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-24.pdf http://idbadge.nih.gov/background/index.asp