D. CSS 75N95025Q00025 Attachment 1 - Statement of Work.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project

NINDS PROACTIVE Navigator Program Consulting Support Services

Statement of Need and Purpose:

In support of developing a strong workforce culture, the NINDS Office of the Director is seeking organizational development services to provide expert consultation in the launch and continuous improvement of the NINDS PROACTIVE Navigator Program, executive coaching services, senior level advisory services; and leadership training services. NINDS views implementing practices and trainings that promote self-awareness, inclusivity, accountability and empathy would be fundamental prior to learning leading shared problem solving, continuous improvement and creative solutions amongst its senior and rising leaders. The contractor is expected to collaborate with NINDS to advise on implementing a shared, inclusive and accountable approach to leadership and organizational development that cascades up, down and throughout the organization.

In support of these efforts, the Contractor shall possess the capability of providing Leadership and Professional Development and Training Support, Executive Coaching Services, and Facilitation Services.

Additionally the Contractor should be experienced in providing expert consultation to building and sustaining a peer support program (PROACTIVE Program).

Background Information and Objective:

The National Institute of Neurological Disorders and Stroke (NINDS) is a part of the National Institutes of Health (NIH), which is the largest biomedical research organization in the world. NINDS is dedicated to understanding the fundamental knowledge about the brain and nervous system and to use that knowledge to improve the health and well-being of all people. The NINDS has a $2.8 billion total appropriations for funding to researchers and institutions across the United States, allowing them to pursue a wide range of research projects in areas such as basic and translational research, clinical trials, and public health initiatives.

NINDS embraces approaches which enable staff-driven pursuit of organizational and operational excellence and the transitioning of the Institute to a shared leadership/corporate decision-making organization that exhibits collaboration, transparency, process improvements, and staff engagement.

NINDS, through the CORE IDEALS workforce culture framework, seeks to weave into the organization a growth mindset in which leaders act with self-awareness and model and promote collaboration and innovation. The Institute has a need for its leaders to develop and strengthen skills in leading change and understanding how to implement continuous improvement in a way that fosters a growth mindset and promotes equity. Leaders need direction in how to engage in shared problem solving and collaborative conflict resolution. NINDS seeks leadership development advisement that enables the leaders to both understand and to act within their organizational units.

The NINDS PROACTIVE Program, launched in FY24, aims to promote staff awareness of the many resources available at NIH and within NINDS. The program is open to all NINDS staff, federal employees, contractors, and trainees alike. PROACTIVE Navigators are NINDS coworkers who have been trained to understand staff resources and processes and are available to help any staff navigate the slew of NIH/NINDS resources available for both workplace and home issues. The PROACTIVE Training Program has been training dozens of staff navigators every quarter and is also tracking metrics to make continuous improvements to the program during its critical infancy period.

Period of Performance:

The anticipated period of performance is January 6, 2025 – January 5, 2026 (12-months).

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:

1. Professional Development and Training Support

2. NINDS PROACTIVE Navigator Program

3. Executive Coaching Services

4. Facilitation Services and Senior Advisory Services

Specific Requirements:

1. Professional Development and Training Support

Training conducted under the Leadership Professional Development and Training Support task area will be directed toward developing leadership programs for NINDS supervisors and leaders. Training may consist of off- the-shelf and/or customized training to address specific Institute needs related to leadership, skills-based training, transition management, and organizational and business improvement efforts. The Contractor shall assist Institute leaders in designing, developing, delivering, and evaluating training sessions. Training facilitators/faculty and Program Directors. Evaluation reports will be shared with the Executive Officer and appropriate. The Contractor shall provide training documents and facilitation notes at the conclusion of any trainings.

When requested, training programs will be required to use a standard attendance/sign-in sheet template and an evaluation template, if applicable, which will be provided by the government. Both templates are subject to change. The Contractor shall handle the attendance for all trainings as well as evaluation distribution and collection, if applicable, and return completed documentation to NINDS.

Professional Development objectives may include, but not be limited to, enhancing leadership competencies, Intern and early career development skills and abilities, professional skills, mentoring, and human capital management capabilities, including communications.

2. PROACTIVE Navigator Program and supporting initiatives

The consultant shall provide planning and administration for new the new PROACTIVE Navigator workforce initiative that falls under the umbrella of NINDS CORE IDEALS. (1) The consultant shall provide expert recommendations on composition, frequency, and agendas for the PROACTIVE Advisory Committee and PROACTIVE Development Team meetings. (2) Design and implement PROACTIVE program, including any written guidance, training plan and requirements, and establishing regular meetings for PROACTIVE peer advisors. (3) Monitor and assess the progress of the PROACTIVE Navigator program over time.

The contractor will participate in project status meetings and provide project documents as requested by the project officer.

3. Executive Coaching Services

Executive coaching refers to coaching for teams and/or one-on-one-guidance for NINDS staff in the to assist with meeting short-term and long-term goals. Goals may include, but are not limited to, reorganizations, transition management, individual and organizational performance, and interpersonal skills development. The executive coaching sessions may include individual executives, other individuals in leadership positions, and/or teams.

Coaching engagements should be arranged and approved by the project officer.

4. Facilitation Services and Senior Advisory Services

Facilitation services will be directed toward staff in Divisions, Offices, and Centers and the needs of various NINDS working groups, including retreats, meeting facilitation and support, and conferences. Facilitation services will focus on specific Institute needs related to transition management, organizational and business improvement efforts, human capital management efforts, and scientific improvement and strategic initiative efforts. The Contractor shall meet with the client to recommend approaches, develop agendas, and implement the approach selected. Facilitation services may include a unique delivery, support of a series, ongoing support, and/or support for major initiatives within the organization.

Facilitation services may include, but are not limited to, meeting the client to discuss needs and recommend approaches, drafting facilitator and participant agendas, providing informal coaching to participants, supporting a group as it prepares for and delivers recommendations to senior leadership. At the end of each facilitated meeting, the Contractor shall prepare a list of outcomes and action items agreed upon.

To support the tasks of training and coaching programs, the contractor shall provide senior advising services in order to fully develop and customize the training and the meetings. For any senior staff leadership and professional development program or training, the focus is to provide a sustainable, integrated professional development program that focuses on collaborative and problem-solving skills in an environment with external drivers of change largely outside the control of leadership. This includes development of leadership and professional development courses aimed at building skills in empathy, leading change, creating and communicating vision, and using business acumen.

Advising services provided will be at the direction of the Government. It is incumbent of the Contractor when developing any workforce or leadership program to (1) clarify the office’s goals and needs (2) conduct a gap analysis between the existing organizational state and the desired state; (3) develop a process to ensure management and staff commitment; (4) develop individual and organizational timelines for implementation; (5) create buy in; and (6) develop programs for an innovative forward-thinking organization.

The contractor will participate in project status meetings and provide project documents as requested by the project officer.

LEVEL OF EFFORT:

1,000 labor-hours (NINDS estimates approximately: 70-80 hours/month)

GOVERNMENT RESPONSIBILITIES

The primary place of performance shall be the NIH located at 31 Center Drive, Bethesda, MD 20892, as well as any other buildings NINDS may occupy. The Contractor may also be required to work at other NIH sites within ten (10) miles of the primary place of performance as needed. NINDS will provide on-site staff with appropriate office space, equipment, supplies and required computer hardware and software to perform their tasks. Any off-site work performed must use government furnished equipment and be pre-approved by the Contracting Officer’s Representative (COR).

DELIVERY OR DELIVERABLES

Due to the dynamic nature of external forces, nearly all tasks are subject to changing timelines and are thus accomplished via an iterative and collaborative process between the Contractor personnel and Government representatives.

Generally, management of this award includes, but is not limited to, overseeing key personnel, quality assurance, and budgets/invoices.

The Contractor shall invoice monthly, report the burn rate for the contract, and attach project tracking reports (as applicable).

The Contractor shall track all project activity to ensure timely progression of all services. The Contractor shall consult the Contracting Officer Representative if the Contractor becomes aware of a request for new work or work that exceeds the approved scope of the original project prior to proceeding to ensure the work is appropriate and funding is available.

The Contractor shall meet with NINDS on a regular basis according to the frequency set forth in the contract to provide a status update on all services, communicate any issues or risks, provide an update on the contract budget including burn rate, and determine any actions needed on the part of both parties.

Updated documentation shall be provided to NINDS at least two days in advance of monthly conference call. The Contractor shall participate in ad hoc meetings throughout the contract period as needed.

Upon request, the Contractor shall meet with NINDS and the other contractors to foster communication, collaboration, and integration of efforts across contract holders, advise the NINDS on service alignment and Institute direction, including the NINDS’s approach to DEIA, and share knowledge, experiences, and feedback.

REPORTING REQUIREMENTS

The Contractor shall invoice monthly, report the burn rate for the purchase order, and provide project tracking reports (as applicable).

PLACE OF PERFORMANCE

Remote and as needed on NIH campus or other local approved NIH conference space, such as the NINDS offices located at 6001 Executive Blvd (Neuroscience Center), Bethesda MD 20892.

OTHER CONSIDERATIONS

Travel:

No travel is anticipated and/or shall be reimbursed under this purchase order.

Key Personnel:

NINDS requires a Senior Consultant with organizational experience in the field of management and organizational development and a proven track record in managing both simple single delivery and complex multi-layered management consultancy work (examples of long-term projects ranging from 15-20 years is preferred). Possesses excellent communication skills. Ph.D. in organizational development preferred.

Information System Security Plan:

Offerors shall consider and address as applicable Information System Security as it relates to the requirements included in this Statement of Work. To perform the work specified herein, contractor personnel may be expected to have routine (1) physical access to an HHS-controlled facility; (2) physical access to an HHS-controlled information system; (3) access to sensitive HHS data or information, whether in an HHS- controlled information system or in hard copy; or (4) any combination of circumstances (1) through (3). Refer to 4. Federal Information and Information Systems under the solicitation’s additional terms and conditions in Attachment 5 for more information pertaining these requirements and deliverables to be included in the resultant purchase order.

Data Rights:

The National Institute of Neurological Disorders and Stroke shall have unlimited rights to and ownership of all deliverables provided under this procurement including reports, analyses, recommendations, and all other deliverables. In addition, it includes any additional deliverables required by contract change. The definition of “unlimited rights” is contained in Federal Acquisition Regulation (FAR) 27.401, “Definitions.”

FAR clause 52.227-14, “Rights in Data-General,” shall be incorporated into any resulting award by reference.

Section 508—Electronic and Information Technology Standards:

Section 508 of the Rehabilitation Act of 1973 requires that Federal agencies’ electronic and information technology (EIT) is accessible to people with disabilities. The Federal Acquisition Regulations (FAR) Final Rule for Section 508 (EIT Accessibility) can be found at www.section508.gov and at the Access Board’s Web site at https://www.access-board.gov/508.htm. The contractor must state that it will comply with the requirements of Section 508.

Confidentiality of Information:

Confidential Information means information or data of a personal nature about an individual, or proprietary information or data submitted by or pertaining to an institution or organization. Confidential Information or records shall not be disclosed by the Contractor without written authorization from the Contracting Officer.

Whenever the Contractor is uncertain about the confidentiality of or a property interest in information under this contract, the Contractor should consult with the Contracting Officer prior to any release, disclosure, dissemination, or publication.

https://www.section508.gov/ https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards