D-Attachment SOW Service and Maintenance for a DNA qualification instrument.pdf
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- Solicitation number
- 75N95025Q00162
About this file
This is a Statement of Work (SOW) for service and maintenance of an Agilent Femto Pulse System DNA qualification instrument owned by the National Institute on Aging (NIA) and used by their Center for Alzheimer's and Related Dementias (CARD).
The contract requires Agilent Technologies to provide maintenance services, including preventative maintenance, calibration, software upgrades, staff training, and troubleshooting for the specific unit (serial no. US2121AD01). The period of performance includes a base year (4/7/2025-4/6/2026) and two option years through 4/6/2028. The firm-fixed-price contract requires Original Equipment Manufacturer (OEM) certified parts and Agilent-certified technicians, with 24-hour acknowledgment of repair requests and 72-hour onsite response times. The scope includes one annual 3-hour maintenance visit, remote troubleshooting support, and text/email notifications for instrument issues. The work will be performed at the Center for Alzheimer's and Related Diseases, with no reimbursable travel authorized. The contractor must provide written reports detailing all repair and maintenance activities.
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Text version
Version 11-30-2016-1 FAR Part 11—Describing Agency Needs
STATEMENT OF WORK (SERVICES)
(SOW)
GENERAL INFORMATION
Title of Project:
Service and Maintenance for a DNA qualification instrument (Femto Pulse System)
Statement of Need and Purpose:
The purpose of this requirement is to procure maintenance service for a DNA qualification instrument (Femto Pulse System).
Background Information and Objective:
The National Institute on Aging (NIA) owns a Femto Pulse System manufactured by Agilent Technologies. This instrument is used by the Center for Alzheimer’s and Related Dementias (CARD) and requires maintenance to ensure continued full function and continuity of NIA research data.
Period of Performance:
Base year: 04/07/2025 - 04/06/2026 Option year One: 04/07/2026 - 04/06/2027 Option year Two: 04/07/2027 - 04/06/2028
Contract Type:
Firm Fixed Price
SCOPE OF WORK
General Requirements:
Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:
Specific Requirements:
The Contractor shall provide the NIA with maintenance and repair support for the following DNA qualification instrument:
Agilent Femto Pulse System serial no. US2121AD01
Maintenance and repair support shall include all labor, travel, and replacement parts necessary to provide preventative maintenance support, calibration, install new instrument software upgrades and train staff in use of the new software, and troubleshoot problems. Replacement parts and software upgrades provided must be Original Equipment Manufacturer (OEM) certified. Only original manufacturer certified trained technicians from Agilent must be used to troubleshoot problems, install new software upgrades, train staff, and perform calibration and preventative maintenance tasks. Remote support with Agilent for on demand troubleshooting.
Text and email notifications alerts the moment instrument requires attention. Original manufacturer certified trained service technicians from Agilent shall acknowledge repair requests within 24 business hours, and an onsite visit from a Agilent service technician shall occur within 72 business hours.
LEVEL OF EFFORT:
Agilent service technician 3 hours for (1) annual maintenance visit on the Femto Pulse DNA qualification instrument.
GOVERNMENT RESPONSIBILITIES
When the Contractor is on-site for maintenance and repair support provision, The government will provide workspace, desktop computers and telephones for the Agilent service technician.
DELIVERY OR DELIVERABLES
N/A
REPORTING REQUIREMENTS
The contractor shall provide written reports which detail all repair and annual maintenance on the DNA qualification instrument.
OTHER CONSIDERATIONS
Travel:
The principal place of performance is the Center for Alzheimer’s and Related Diseases.
Accordingly, reimbursable travel and per diem for the contractor’s employees performing work on a regular basis at this place of performance is not authorized. Any changes to this must be approved in advance by the Contracting Officer.
Key Personnel:
Maintenance must be performed by original manufacturer certified trained Agilent service technicians.
Information System Security Plan:
Not Applicable
Data Rights:
Section 508—Electronic and Information Technology Standards:
The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.
Publications and Publicity:
Confidentiality of Information:
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