D-Attachment SOW Maintenance service agreement for Abberior Stedycon Imaging System.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SOW)

GENERAL INFORMATION

Title of Project:

Maintenance service agreement for Abberior Stedycon Imaging System

Background Information:

The National Institute on Aging (NIA) owns a Stimulated Emission Depletion (STED) Super Resolution Imaging System (S/N SY234401) manufactured by Abberior Instruments America LLC, named Stedycon.

The system is used for imaging of live and fixed cells and tissues. The proper function of the Stedycon super-resolution microscopy system is essential for the research program and objectives of the Intramural Research Program (IRP) of the NIA. Maintenance service is required for continuous service and peak performance of this instrument.

Statement of Need, Purpose, and/or Objective:

The NIH/IRP Confocal Imaging Facility (CIF) requires maintenance services for a Stedycon imaging system.

Period of Performance:

The required period of performance shall include one 12-month base period and three 12-month option periods.

Place of Performance:

The place of performance shall be the National Institute on Aging, Confocal Imaging Facility, Biomedical Research Center (BRC), located at 251 Bayview Blvd, Baltimore, MD 21224-6825.

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Specific Requirements:

The contractor shall provide the NIH/IRP Confocal Imaging Facility with preventive maintenance and repair support for the government owned Abberior Stedycon: Serial No. SY234401.

Contractor shall provide preventative maintenance including safety inspection, operational inspection, replacement parts including but not limited to: STED and Confocal scanheads, spectral detectors, pulsed and standard laser modules, easySTED phase plate, SteadyFocus system, electronics controller and STED Server Station and other proprietary components.

The Contractor shall perform not less than one (1) preventive maintenance inspection during the contract period. Service shall be performed by an OEM factory trained Field Service representative. Service shall consist of, but not limited to, inspection, examination of all functioning parts, thorough cleaning, proper lubrication, replacement, or repair of worn or unserviceable parts, adjustment and calibration made with the expressed intent of maintaining the instrument to the manufacturer’s original specifications. When necessary, this includes complete dismantling, part replacement, reassembly and thorough testing and adjusting.

The service and maintenance shall include a comprehensive service and support with faster response time and an annual preventative maintenance (PM) in addition to the following:

Unlimited engineer labor, travel, and factory-certified replacement parts required for corrective maintenance.

The contractor shall provide phone and e-mail support from a technician within 1 business day and on-site service within 3 business days after it is determined that the problem cannot be resolved through phone support. Emergency maintenance support services must be provided as needed, excluding Federal holidays and weekends.

One scheduled preventative maintenance visit.

Access to on-line service knowledgebase.

Instrument Software/Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit.

Unlimited priority access to OEM-factory trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest remote support tools.

GOVERNMENT RESPONSIBILITIES

When the Contractor is on-site for maintenance and repair support provision, the Government will provide workspace and access to the equipment needing support. The OEM field service technician will be required to notify the NIA staff for appropriate access.

DELIVERY OR DELIVERABLES

The Contractor shall provide a service report at the completion of each maintenance, repair or telephone support service during the base period and each option period if exercised. Documentation shall be provided by the vendor to show that the service was completed. The OEM service technician is to present a service ticket that briefly details the work performed to the Government Point of Contact (POC) for signature.

REPORTING REQUIREMENTS

The Contractor shall provide a service report at the completion of each maintenance, repair, or telephone support service to the government POC. Each service report shall be provided in electronic format.

OTHER CONSIDERATIONS

Travel:

No travel reimbursement is authorized for this requirement.

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.