D_2__Performance_Requirements_Summary.pdf

ATTACHMENT D.2.

PERFORMANCE REQUIREMENTS SUMMARY

JICARILLA AGENCY – WIRED TELEPHONE SERVICES

Required Service (Performance Requirements)

Task/Item number and sub number

Performance Indicators (Performance Standards)

Acceptable Quality Level (AQL)

(Maximum allowable degree of deviation requirement)

Method of Surveillance

(Quality Assurance)

Maximum Payment % for meeting AQL

Deduction formula, Incentive formula

B.3.3.(a) Contractor Manager

(1) The contractor must provide a contract manager who must be responsible for the performances of the work. The name of this person, and an alternate or alternates who must act for the contractor when the manager is absent, must be designate in writing to the contracting officer (CO).

(2) The contract manager or alternative must have full authority to act for the contractor on all contract matters relating to this contract.

(3) The contract manager or alternate must be available during normal duty hours within 60 minutes to meet with government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the manager and alternate(s) must be available within 2 hours.

Contractor to provide Contractor Manager on Contractor Key Personnel list.

Contractor Manager is available.

Required, no deviation.

98% of the time

COR and/or CO to review list.

to check meeting attendance

No deduction.

Contractor to correct.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS.

B.3.3. (b) Contractor Employees

(1) The contractor must not employ persons for work on this contract if such employee is considered by the CO to be a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

(2) Contractor personnel must easily be recognized as contractor employees.

Government site badge instructions shall be provided by the Contracting Officer’s Representative’s (COR), if needed.

(4) The contractor must not employ any person who is an employee of the U.S.

Government if employing that person would create a conflict of interest.

(5) All contractor employees must maintain satisfactory standards of competence, conduct, appearance, integrity, and ethics.

Contractor Manager on Contractor Key Personnel list.

employee be recognized.

Contractor to assure is not employing US Government employee.

employee conduct deviation.

100%

98% review list.

Observation by

COR

COR to check with Contractor.

Observation or communication with COR

No deduction.

Contractor to correct action.

If performance is not corrected, details will be recorded on

CPARS.

Continued

(6) All contractor employees shall comply with contract’s time and attendance policies and reporting requirements.

(7) The Contractor shall employ only skilled, trained workers familiar with the equipment.

(8) The Contractor will make arrangement with Tribe Tribal Employment Rights Office (TERO) for work permits for each employee doing work on this project. See also Section B.4.12.(b).

Ute Mountain Ute Tribe Tribal Employment Rights Office PO Box 234 Towaoc, CO 81334

(9) The Contractor shall provide a list of Key Personnel hired for this project at time of quote, which will be incorporated into the contract. The BIA reserves the right to exclude key personnel from providing services under this project. The basis for excluding key personnel will be the lack of competency and/or professional behavior on past or ongoing contracts, including this contract. If a new hire is made during this contract, the person must be approved by BIA before starting on the contract.

employee conduct

Self-assurance by Contractor

Self-certify by Contractor.

Personnel List deviation

Observation or communication with COR

N/A

N/A

CO and/or COR review list.

B.3.4. Security Requirements

(a) The contractor must follow the security process at the BIA facility. The COR will provide the necessary facility pass requirements, security clearance requirements, etc. The contractor is required to check in and out at the main office daily when entering and leaving the facility. BIA reserves the right to inspect all boxes, packages etc. coming into and exiting from any BIA facility.

(b) The contractor shall follow the security process at the tribe. The contractor is responsible for obtaining the necessary permit from the tribe. When obtained the contractor must inform the COR.

(c) BIA reserves the right to perform background checks on any person(s) who are to perform work follow security requirements

COR observation for security and safety matters.

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS

(d) The contractor must be responsible for safeguarding all government property provided for contractor use. At the end of each workday, all government property, equipment, and materials must be secured.

All contractor provided equipment, vehicles, materials, tools, etc. must be secured by the contractor at the site. COR may designate a site, but BIA is not responsible for the security.

B.3.5. Quality Control

(a) In compliance with the FAR 52.246- 4, the contractor must provide a quality control plan that contains, at a minimum, the items listed in section (b) below to the COR for acceptance not later than the postaward conference. The COR will notify the contractor of acceptance or required modifications to the plan before the contract start date. The Contactor must make appropriate modifications. COR will provide a copy to the CO.

(b) The plan must include:

(1) A description of the inspection system to cover all services listed on the performance requirements summary (PRS) (Attachment D.7). The description must include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections and the title and organizational placement of the inspectors.

(2) A description of the methods to be used for identifying and preventing defects in the quality of service performed.

(3) A description of the records to be kept to document inspections and corrective or preventative actions taken.

(c) The records of inspection must be kept and made available to the COR and CO, when requested, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. Any change must be made to plan immediately.

provide Quality Control Plan before postaward conference and updates as needed.

will review plan

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details

B.3.7. Performance Evaluation Meetings

(a) Postaward Meeting - The purpose of the meeting is to review the contract terms and conditions and identify Key Personnel on both parties. Participants without authority to bind the Government shall not take action that in any way alters the contract. The CO or COR shall provide written minutes within 5 business days after the meeting.to the Contractor Manager for review/concurrence.

(b) The CO or COR may require the Contract Manager and/or Project Leader to meet with the CO, COR and other BIA personnel as deemed necessary. The contractor may request a meeting with the CO when he or she believes such a meeting is necessary. The party calling the meeting will provide written minutes of any such meetings which must be recorded in the contract and signed by the Contract Manager and the CO.

If the contractor does not concur with any portion of the minutes, such nonconcurrence must be provided in writing to the CO within 5 calendar days following receipt of the minutes.

attend meetings to check meeting attendance

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS

B.3.10. Records

(a) The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data and government personnel work products obtained or generated in the performance of services under this project.

This applies to all Contractor personnel who provide services under this project, including but not limited to the project leader, key personnel, and other Contractor employees.

(b) When providing services using electronic equipment, such as a desktop computer, a laptop, a tablet, or similar devices, the Contractor must provide a backup system for any deliverables, and for any draft or working copies of the deliverables, stored on these devices. The backup system can either be a local area network (LAN), an external hard drive, or a USB flash drive (thumb or jump drive). A cloud-based backup system is allowed but is not recommended. The Contractor must perform backups on a defined periodic basis.

Before any services are provided under this project, the Contractor will provide the BIA with a written description of the backup system and a schedule for the periodic backups.

Contractor will not disclose information, etc.

Contractor will provide the BIA with a written description of the backup system and a schedule for the periodic backups.

Observation by BIA Staff will review description.

No deduction.

correct action.

If performance is not corrected or below numerical standard, details

(c) Upon the Government’s final acceptance of the services and deliverables, the Government will retain sole ownership of the deliverables. Therefore, when notified of final acceptance, the Contractor is required to certify, in writing, the Contractor, the Contractor’s employees used to provide the services do not retain any electronic and manual copies of the deliverables, and any backups, drafts or working copies of the deliverables, provided under this project.

Contractor will provide certification at the end of contract.

will review description.

B.3.11. (a) Task #1 – Contractor shall provide local and long-distance telecommunication services necessary to conduct day to day operations. Telephone and Fax Services which includes two (2)

ISDN PRI.

Contractor will provide services

95% COR observe and review information.

No deduction.

correct action.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS

B.3.11. (b) Task #2 – Task #2 – Installation and disconnection of telephone lines.

provide services.

COR will observe and review information

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS

B.3.11. (c) Task #3 - Maintenance of telephone lines outside each Jicarilla Agency facility.

provide services.

observe and review information

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details will be recorded on

CPARS

B.3.11.(d) Task #4 – The contractor shall restrict access all Jicarilla Agency telephone lines to 900 numbers. If this restriction cannot be performed, please inform the COR.

If the Contractor cannot restrict the dialing of 900 numbers, then it is the responsibility of the COR to take an alternative plan.

Contractor shall restrict 900 numbers

100% COR will observe and review inoformation

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details

B.3.12 Worksite Requirements

(a) While providing services under this project, the Contractor is responsible for conducting work posing no health/safety risk to the Contractor, the Contractor’s employees, government employees, tribal employees, tribal members, or the public.

(b) Tribal Employment Rights Ordinances

(1) Many tribes have passed Tribal Employment Rights Ordinances (TERO), which specify conditions all contractors must satisfy to assure the tribes their tribal members are given appropriate opportunities for employment in on-reservation projects. In addition to requiring the hiring of tribal member labor, some TEROs also impose a TERO tax based on the contract amount.

(2) The Contractor is responsible for determining the cost of compliance with applicable TERO and includes those costs in the Contractor's proposal. Additional tribes may adopt TERO without notice, and the Contractor is responsible for contacting tribes on whose reservations they will be working to determine whether a TERO is in force and the terms.

(c) Regulations, Laws, Policy, and Standards It shall be the Contractor's sole responsibility to be aware of these regulations and others not listed to perform under this contract and to comply with them. The Contractor shall procure at their own expense all documents (license, permits, etc.) required to meet the requirements. The Government shall not be liable for any citations received by the Contractor. The BIA will not provide copies of the documents.

(1) Federal Communications Commission

(2) State Corporation Commission

(3) Environmental Protection Agency

(4) Environmentally preferable products or services, including environmentally sustainable electronic products, that meet or exceed specifications, standards, or labels recommended by EPA through the Environmentally Preferable Purchasing Program (EPP).

https://www.epa.gov/greenerproducts/recom mendations-specifications-standards-and-ecolabels-federal-purchasing abide by all.

observe and review information

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details

(5) EPA Transportation, Air Pollution, and Climate Control.

https://www.epa.gov/transportation-air-pollution-and-climate-change

(6) Occupational Safety and Health Act (OSHA) of 1970.

(7) Tariff Rates

(8) Other relevant local, Township, County, State and Federal laws, regulations, policies, and guidance, as well as pertinent Tribal ordinances, policies/procedures.

C.1. FAR 52.228-5 Insurance Work on a Government Installation provide insurance certificate before work begins and any updates.

100% COR and CO review

No deduction.

Contractor to correct action.

If performance is not corrected or below numerical standard, details