Customery Survey Form.docx
DOCX document 13 KB Posted
- Attached to
- Snow Removal Syracuse, NY ATCT
- Solicitation number
- 697DCK-21-R-00409
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-21-R-00409 amendment 0001.pdf | ||
| 697DCK-21-R-00409.pdf | ||
| WD.pdf | ||
| Parking lot map.pdf | ||
| Form-Contractor Staffing Access Questionnaire.pdf |
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Text version
Solicitation Number 697DCK-21-R-00409
Snow Removal Service Performance Customer Satisfaction Survey Date: ____________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with the company overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) __ Needs Improvement (2) ___ Unacceptable (1)
Comments: __________________________________________________________________________
How quickly did the company respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) __ Needs Improvement (2) ___ Unacceptable (1)
Comments: ___________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of Management?
_____Excellent (5) _____Very Good (4) _____Good (3) __ Needs Improvement (2) ___ Unacceptable (1)
Comments: ___________________________________________________________________________
How would you rate the performance of on-site employees providing janitorial services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) __ Needs Improvement (2) ___ Unacceptable (1)
Comments: _________________________________________________________________________
Organization Name: __________________________ Date: __________________
Contact: ____________________________
Phone #: ____________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY, BY THE CUSTOMER - REFERENCE, TO:
Attn: Jennifer Walker-Gomez Jennifer.Walker-Gomez@faa.gov
File details come from the government source that posted it. Updated .