CustomerSatisfactionSurvey-Kenai.pdf
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- Solicitation number
- 697DCK-24-R-00302
About this file
The document provided is a Customer Satisfaction Survey Solicitation for Janitorial Services at FAA Facilities in Kenai, Alaska, under Solicitation #697DCK-24-R-00302. The solicitation is a Small Business Set-Aside with NAICS code 561720, to be awarded as a firm-fixed price contract with a Base Year plus 4 Option Years. The Customer Satisfaction Survey must be submitted directly to the Contracting Officer, Angela Furukawa, by May 5, 2024, at 3:00 PM Pacific Time. The survey evaluates the contractor's performance in areas such as timeliness of services, responsiveness, problem-solving, and overall satisfaction. Responses to the full solicitation are due by May 29, 2024, at 3:00 PM Pacific Time, and must be submitted to the Contracting Officer's email address.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00302
Please submit this Survey via email by May 5, 20, 2024, at 3:00 PM to the Contracting Officer at this email address: Angela.Furukawa@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00302
Please submit this Survey via email by May 5, 20, 2024, at 3:00 PM to the Contracting Officer at this email address: Angela.Furukawa@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s
Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3)
Needs Improvement (2) Unacceptable (1)
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