Customer Survey-MVY ATCT janitorial services.docx

Attachment 0004 Solicitation Number 697DCK-22-R-00058/Janitorial services MVY ATCT (regular and Level II cleanings)

Janitorial service Performance Customer Satisfaction Survey

Date:

Kevin Gundersen is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 08/20/2021 for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate you current level of satisfaction with the company overall service performance:

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How quickly did the company respond to your needs, requests, or complaints? 4

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments: __________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of Management? 4

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:____________________________________________________________________________

How would you rate the performance of on-site employees providing snow removal services for your facility?

Excellent (5)______Very Good (4) _____Good (3) Needs Improvement (2) Unacceptable (1)

Comments:____________________________________________________________________________

Organization Name: Date:

Contact:

Phone #:

Thank you for completing this survey.

THIS FORM NEEDS TO BE COMPLETED BY THE REFERENCE AND SUBMITTED WITH THE PROPOSAL PACKAGE.