Customer Satisfaction Survey Form.pdf
PDF 81 KB Posted
- Attached to
- 697DCK-20-R-00006- Grounds Maintenance Services Federal contract opportunity
- Solicitation number
- 697DCK-20-R-00006
About this file
This document contains a federal contract opportunity notice and customer satisfaction survey form related to grounds maintenance services. The Federal Aviation Administration is seeking offers for grounds maintenance at the Chicago Air Route Traffic Control Center in Aurora, Illinois as detailed in the attached specification. The North American Industry Classification System code for this project is 561730. Offers are due no later than April 17, 2020 for the estimated period of performance beginning around April 1, 2020. This is a 100% small business set-aside with revenues averaged over the last three years of less than $8 million. The customer satisfaction survey form is to be completed by references and emailed directly to the FAA contact by the reference in order to be considered as part of the offer evaluation.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment 0001.pdf | ||
| 697DCK-20-R-00006 GROUNDS MAINTENANCE AURORA IL.pdf | ||
| WD 15-5741 (Rev. 10) dtd 12-23-2019.docx | DOCX document | |
| Statement of Work - Grounds Maint w-grass cutting drawing.docx | DOCX document |
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Text version
697DCK-20-R-00006
CUSTOMER SATISFACTION SURVEY (Page 1 of2)
SECTION 1
This Section is to be completed by the offeror and sent to the customer reference.
Nrune of firm being evaluated: _____________________________ _
Project Title & Location:------------------------------
Project Dollar Value: ---------------------------------
Year Completed: ______________ Project Manager: ______________ _
SECTI0N2
This section is to be completed by the customer reference and then emailed directly to: - Hany.lutz@faa.gov.
Forms submitted by other than the customer reference (i.e., by the offeror) will not be considered:
OVERVIEW: The firm shown above is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. As part of our evaluation process we require information on the firm's past performance's. Your input is important to us to complete an accurate review. Responses are required by for inclusion in this evaluation. Your assistance is greatly appreciated.
Below please indicate your overall level of satisfaction with work performed by the frrm shown in Section 1. Please check off where appropriate and return by email (no later than to harry.lutz@faa.gov
Please rate you current level of satisfaction with their overall service performance:
__ Excellent(5)
__ Unacceptable (1)
__ Very Good ( 4) __ Good(3) __ Needs Improvement (2)
Comments: ________________________________________ _
How quickly do they respond to your needs, requests, or complaints?
__ Excellent(5)
__ Unacceptable (1)
Comments:
__ Very Good (4) __ Good(3) __ Needs Improvement (2)
697DCK-20-R-00006
CUSTOMER SATISFACTION SURVEY (Page 2 of 2)
How would you rate the problem solving capabilities and follow-up of their Operations Management?
__ Excellent(5) __ VeryGood(4) __ Good(3) __ Needslmprovement(2)
__ Unacceptable (1)
Comments:
How would you rate the performance of their on-site employees providing Weed Control Services for your facility?
__ Excellent(5) __ VeryGood(4) __ Good(3) __ Needslmprovement(2)
__ Unacceptable (1)
Comments:
Customer Reference Name: Date:
Contact Name:
Phone Number:----------------------
Email - _______________________ _
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE, TO:
Harry.Iutz@faa.gov
File details come from the government source that posted it. Updated .