Customer Satisfaction Survey-FAI.pdf
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- Solicitation number
- 697DCK-24-R-00078
About this file
This document contains a customer satisfaction survey for a janitorial services contractor bidding on a solicitation from the Federal Aviation Administration. The survey requests ratings and comments on aspects of service performance, response times, problem solving, and on-site employee performance on a scale of excellent to unacceptable. It must be completed by a customer reference and emailed directly to the FAA by January 31, 2024 to be considered in the evaluation.
The related federal contract opportunity is a request for offers to provide janitorial services at FAA facilities in Fairbanks, Alaska. The solicitation was issued by the Department of Transportation Federal Aviation Administration Southwestern Region. It seeks pricing and capability statements for janitorial services but provides no further details. The customer satisfaction survey will be used to evaluate past performance as part of the source selection process.
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Text version
697DCK-24-R-00078
Customer Satisfaction Survey Date: ___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by __January 31, 2024______________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED
DIRECTLY BY THE CUSTOMER REFERENCE TO: ANGELA.FURUKAWA@FAA.GOV
File details come from the government source that posted it. Updated .