Customer Satisfaction Survey.pdf
PDF 193 KB Posted
- Attached to
- QKA ARSR Road Cleanup, Millings, & Swale
- Solicitation number
- 697DCK-22-R-00196
About this file
This document contains a customer satisfaction survey template for evaluating a contractor's past performance on a federal project. The Federal Aviation Administration is soliciting quotes for resurfacing an access road and completing miscellaneous site work at an Air Route Surveillance Radar site. Contractors must submit their quote and include a completed customer satisfaction survey from a previous federal project, with the survey responses emailed directly to the FAA by the stated deadline of April 12, 2022. The survey evaluates factors such as keeping the customer informed, flexibility, problem solving, project milestones, cost controls, quality management, and overall satisfaction. Relevant comments on quality, schedule adherence and project management are also requested.
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SECTION I --TO BE COMPLETED BY THE OFFEROR AND PROVIDED TO THE CUSTOMER REFERENCE
Name of Firm Being Evaluated: ___________________________________________________________________
Project Title & Location: ______________________________________________________
Project Dollar Value: _______________________________
Year Completed: _____________ Project Manager: _______________________________________________
SECTION 2 --TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED
DIRECTLY TO: (Forms submitted by other than the customer (i.e., by the offeror), will not be considered.)
suzanne.t-ctr.huggins@faa.gov Please include "697DCK-22-R-00196" in the subject line
OVERVIEW: The firm shown above has submitted a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm's past performance. Your input is important to us and responses are required by (date & time) for inclusion in this evaluation. Your assistance is greatly appreciated.
In blocks below, please indicate your overall level of satisfaction with work performed by the firm shown in Section I. Mark Not Applicable (N/A) for any areas that do not apply. Provide any additional comments on page 2.
1. Kept You Informed & Treated You as Important Member of the Team
2. Displayed Flexibility in Responding to Your Needs
3. Displayed Initiative in Problem Solving
4. Resolved Your Concerns
5. Completed Your Project Milestones on Time
6. Managed the Project Effectively (including adequate Cost Controls)
7. Managed their Work Force Effectively (including Subcontractors)
8. Maintained an Effective Quality Control Program
9. Provided Warranty Support
10. Maintained Operational Continuity at Existing Facility During Project
11. Minimized Adverse Construction Impacts on Ongoing Operations
12. Your OVERALL Level of Customer Satisfaction
13. Was payment withheld or liquidated damages assessed? (If yes, please describe below). Yes No N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
ATTACHMENT NO. 4
CUSTOMER SATISFACTION SURVEY (PAGE l OF 2)
697DCK-22-R-00196
On this project, the firm:
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
1 2 3 4 5 N/A
"5" Being the best mailto:suzanne.t-ctr.huggins@faa.gov
14. REMARKS: (Please speak to the QUALITY OF PRODUCT PRODUCED / ADHERENCE TO PROJECT SCHEDULE and
PROJECT MANAGEMENT)
Your Name: _________________________________________ Phone Number: ____________________________
Firm Name: __________________________________________________________
Relationship to this Project: ______________________________________________________________
CUSTOMER SATISFACTION SURVEY (PAGE 2 OF 2)
697DCK-22-R-00196
Sheet1
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