Customer Satisfaction Survey.pdf
PDF 136 KB Posted
- Solicitation number
- 697DCK-24-R-00345
About this file
This document is a Customer Satisfaction Survey related to a federal contract opportunity for snow removal and landscaping services at the MHT ATCT in Manchester, NH. The solicitation number is 697DCK-24-R-00345.
The key details are:
- The contract requires providing all labor, supplies, and materials for snow removal and landscaping services at the MHT ATCT in Manchester, NH, in accordance with FAA specifications.
- A site visit is scheduled for June 26, 2024 at 11:00 am.
- All questions regarding the solicitation must be submitted in writing by July 11, 2024 at 10:00 am.
- The solicitation is due on July 16, 2024 at 10:00 am and must be submitted to Kristen.ctr.Moran@faa.gov.
- The survey is meant to assess the past performance of a contractor on a previous contract, including metrics on timeliness, responsiveness, problem-solving, and overall satisfaction.
- Completed surveys must be submitted directly to the Contracting Specialist or Contracting Officer, and will not be accepted if submitted by the bidding company.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| FEDERAL AVIATION ADMINISTRATION SOW.pdf | ||
| Wage Rates Base Year.pdf | ||
| 697DCK-24-R-00345_final.pdf | ||
| Contractor Staffing Access Questionnaire.pdf | ||
| Site Visit Details and Instructions.pdf | ||
| Pricing Attachment 00001.xlsx | XLSX spreadsheet |
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Text version
Customer Satisfaction Survey
Solicitation # 697DCK-24-R-00345 Snow removal and landscaping services for the MHT ATCT in Manchester, NH
1.Name of Company Submitting Proposal____________________________________________
2.Name of Company Providing Survey_______________________________________________
3.Past Performance Contract# referenced for this Survey:______________________________
4.Type of Services Provided:__________________________________________
5.ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________ I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1) Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package. The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .